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User Commentary
Relationship, Value
Change Healthcare's help is really minimal, and that is really detrimental to organizations. If our...
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Loyalty, Value
We are going to stay away from Change Healthcare. We have too many things from Change Healthcare....
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Loyalty
For the last little while, we have been digging through a Change Healthcare issue that we are trying...
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Relationship
Things have been tough with the cybersecurity event Change Healthcare has had, but they have had...
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Relationship, Product
Overall, I would say Change Healthcare is doing okay. I'm not unhappy, but I don't think Change...
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Relationship, Product
Assurance Reimbursement Management’s predesigned dashboard reporting is a beneficial feature. The...
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Relationship
Change Healthcare’s support turnaround times have not always been as expected because of their...
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Culture, Value
Change Healthcare’s contracts are confusing, and every request for additional functionality needs to...
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Relationship
We would like Change Healthcare to take more of the lead on their smart-editing and enrollment...
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Culture, Operations
When the vendor realized that we weren't using the full system, they told us about that. That was...
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Operations, Product
The system is just as easy to use for someone on day one as it is on year five. It is very user friendly....
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Relationship
The vendor emails us all the time. If there is a payer issue, a report generation issue, or a...
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Product
The system has some limitations when it comes to adding extra filters to some modules. That could...
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Product
The system’s acuity module is invaluable. We can add notes to the system, create reports, queue...
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Product
To the best of my knowledge, everything in the system’s functionality piece is extremely smooth. The...
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Relationship, Product
The only reason the claims aren't clean is the input. That is not the vendor’s fault, but the...
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Loyalty
We are looking at staying with Change Healthcare when we are making our change because the vendor...
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Operations
We would have liked a little more hands-on help with the implementation from the vendor because we...
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Operations
During our training, we had different levels of people, and when questions couldn't be answered, the...
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Relationship, Value
To see how successful Change Healthcare is, we look at the number of issues that we have had in the...
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Relationship
I wish that it were easier to do certain things in the system. I know that some of that comes down...
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Loyalty, Product
When Internet Explorer stopped being supported, we had to move the system to Edge or Chrome. There...
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Relationship, Operations
For the most part, Change Healthcare's upgrades have been pretty decent. There are always small...
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Product
The system is about as easy to use as it can get. The vendor doesn't hide anything. The system's...
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Relationship
Change Healthcare isn't the greatest at letting us know when they have a system issue. I don't know...
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Relationship
Things with Change Healthcare are keeping with the status quo, although there has been some...
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Relationship, Product
As far as claims statusing goes, some of the communication from the vendor hasn't been on target. We...
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Relationship, Product
In Assurance Reimbursement Management, getting the remittances to come in is pretty good, and we...
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Operations
Change Healthcare has transitioned to a knowledge center for training, which makes the training...
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Operations, Product
With most upgrades or things that Change Healthcare has done, there seems to be a fixing period. We...
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Loyalty, Relationship
Since the Optum acquisition, some things have gotten worse. The executive involvement from the...
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Relationship
Change Healthcare is not proactive at all. I called in a ticket in the evening one night, and when...
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Product
The reporting in Assurance Reimbursement Management is mediocre. And the claim status piece with the...
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Relationship
Sometimes we have to figure out the issues that we are having. Sometimes we find out about an issue...
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Culture, Product
I would tell the vendor that they should enhance the provider experience with billing so that it...
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Culture, Relationship
I don't know that Change Healthcare is developing anything new other than what they said they were...
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Relationship
When we had issues with the product, I reached out to Change Healthcare and asked them to come in....
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Product
If a health system is complicated and has many tax IDs and provider numbers, they should ensure that...
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Relationship
Change Healthcare keeps their promises, but when it comes to resolving concerns and reasonable time...
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Value
Change Healthcare charges for reporting. We have to purchase the acuity module for reporting instead...
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Relationship, Operations
My staff is more involved than they should be when Change Healthcare sends us an upgrade. I would...
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Product
When it comes to secondary payers, it sometimes isn't easy to attach documents in Assurance...
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Relationship, Value
We talk to the vendor’s support people, but certain issues are more critical than others. If I can't...
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Culture, Relationship, Value
We renegotiated with Change Healthcare. They thought we could save a few dollars by bundling more of...
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Product
Change Healthcare's product is a pretty established package. I'm not going to underrate them, but...
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Relationship, Product
Change Healthcare has good reporting. We just don’t utilize it as much as we probably could. That...
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Loyalty
Change Healthcare is good with their clean claims rate. That is why we have stuck with them. We...
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Product
We would like the product’s filters to be more customizable because we do both hospital and...
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Value
There are charges for a lot of the vendor’s add-on features.
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Product
The product’s biggest strength is its claim edits. There are a lot of them, and the product...
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Relationship
I like Change Healthcare’s customer service team. They are very quick to resolve issues. They email...
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Loyalty, Product
I hope the remittance management is going to get better. The vendor says they have some more...
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Loyalty, Relationship
So many people change systems instead of working with the vendor. We have to give the vendor a...
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Operations, Product
We don't ever have issues with the upgrades. When we get upgrades, we read the release notes and...
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Relationship
The vendor is doing the best they can with technology. During the pandemic, things took a while...
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Relationship, Product
Every day, there are a bunch of claims that come into the system with a red error indicator that...
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Relationship
The vendor doesn't keep in contact. Their representatives never reach out to see whether we need...
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Product, Value
Change Healthcare's product is a waste of money, energy, and time, but it is better than not having...
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Relationship, Product
Most of the time, when we run reports in the system, we receive errors about the data. Since the...
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Culture
Having the solution is better than not having a remittance manager. However, when the vendor isn't...
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Value
Change Healthcare, without notifying us, has begun doing overage charges every month.
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Culture, Relationship
Change Healthcare doesn't keep up with the times. They don't keep up with their payer relationships....
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Relationship
We have been with Change Healthcare for many years, and we have seen at least a dozen mergers. I...
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Operations
Change Healthcare isn't great at communicating effectively. They did a lot of training in the box,...
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Relationship
When we tell the vendor our problems, they try to work on a solution for us.
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Culture, Relationship
The vendor says that their normal business model is having a customer put in a ticket and wait one...
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Culture, Value
Part of Change Healthcare's business model is that they charge us a lot. We understand that they are...
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Relationship
Change Healthcare isn't the best with customer service. When we open up tickets, we only get answers...
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Value
Change Healthcare is the largest claims processor, so they probably have 90% of the market. Our...
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Loyalty
Change Healthcare's product is pretty seamless. It is an attractive product, and we have always done...
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Culture
Change Healthcare told us about some reports that they wanted to give us as part of the package we...
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Loyalty, Relationship
One reason we want to move away from Assurance Reimbursement Management is that with the support, we...
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Loyalty, Value
One reason we are going to switch away from Assurance Reimbursement Management is the price. It...
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Relationship, Product
Change Healthcare seems to have a lot of problems with their different payers. I am not really too...
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Product
There have been a few times when our claims haven't crossed over, so it was like a hunt to figure...
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Product
With Assurance Reimbursement Management, most of the time, the billers that are using the system...
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Loyalty, Operations
We want to switch away from Assurance Reimbursement Management for a number of reasons. Change...
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Relationship
The general customer service at Change Healthcare is very good. We have a lot of good conversations...
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Culture, Value
With the contract the vendor sent us, they are charging for more things. But overall, I don't think...
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Operations
We have had more training this year from Change Healthcare, and they have provided access to a...
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Culture, Relationship
Over the years, we didn't really know who our representative at Change Healthcare was for a lot of...
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Culture, Relationship
Since Optum has taken over Change Healthcare, the vendor has been in disarray. I think that they are...
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Loyalty
We are considering going out to the market to replace Change Healthcare's system. We hear that there...
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Loyalty
One of the main reasons that we decided to move forward with the product was the reconciliation...
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Culture, Relationship
When we opened tickets with the vendor to tell them about an issue, we got online together, and the...
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Product
The platform is basic. I don't really think there is anything outstanding. The system works in that...
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Relationship
We get automated emails to tell us whether there are issues. There was an issue that actually...
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Loyalty, Value
We are not in a position to be looking at other platforms, but we could make an argument to show how...
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Product
Change Healthcare’s payer enrollment and enrollments for eligibility are very cumbersome. Everything...
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Product
We have the 277s in the solution, but the 277s aren’t convertible. The solution doesn’t go out and...
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Relationship
Change Healthcare’s support framework is not exceptional or even up to par. I do not see very good...
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Product
Assurance Reimbursement Management has been easy to use and maintain. There is not a whole lot of...
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