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User Commentary
Value
The number of payers that Change Healthcare can run eligibility for is extremely limited. I think we...
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Relationship, Product
Change Healthcare is behind the times in terms of technology. Most other companies have a pre-scrub...
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Culture
We were misled and disappointed in signing up for a tool with Change Healthcare because we paid them...
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Product
With Clearance Patient Access Suite, we are having a lot of issues with the eligibility not coming...
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Relationship
I don’t know whether the vendor got bought out or got new management, but Change Healthcare’s...
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Product
When Clearance Patient Access Suite works, it is great. The solution is not hard to use.
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Product
From a user standpoint, it is easy to go in and pull up information in Clearance Patient Access Suite....
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Relationship
Change Healthcare’s support is sometimes lacking. It is hard to get through to someone. It is hard...
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Relationship
When Change Healthcare is having system issues, they send us emails. They warn us, and that is more...
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Relationship
Change Healthcare has had mass layoffs, so we don’t have an account executive. The one we had, whom...
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Product
Change Healthcare needs to improve their eligibility responses. I would love it if there were an...
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Operations
The vendor has a community education site that I go to. I have asked for specific education so I can...
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Product
I would like more alerts from Change Healthcare because every payer looks the same, and also, the...
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Product
Change Healthcare doesn't have a good, robust medical necessity product. But they dominate in terms...
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Product
Server upgrades with Clearance Patient Access Suite are not always great. They can be a little wonky...
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Relationship
Things have always taken some time with Change Healthcare because the vendor has to reach out to...
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Relationship, Product
Historically, with previous management that we had, our experience was very positive. It has gone...
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Relationship
When the vendor changed over to Optum, they got really quiet. When they were just Change Healthcare,...
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Product
The product doesn't do everything that we need it to do, but it is relatively easy for the end user.
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Relationship
We have a point of contact at Change Healthcare that we can contact if the system goes down or...
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Loyalty, Product
The biggest strength of Clearance Patient Access Suite is all the information it comes back with. It...
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Relationship
Change Healthcare’s biggest strength is their communication, and they are very good at keeping us...
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Relationship
Change Healthcare’s biggest weakness right now is the change in staff, and that is the only issue...
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Loyalty, Relationship
Change Healthcare has been fantastic all the way around. Change Healthcare is getting ready to make...
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Product
For the ease of use of Clearance Patient Access Suite, everybody loves the product, and it is pretty...
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Loyalty, Value
The product works fairly well, and we don't have any problems with it, other than the fact that it...
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Relationship
The vendor notifies us of an upgrade, and then they do it, and they let us know of any outages. So...
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Relationship
For the most part, we don't have problems with the product, because the vendor lets us know if they...
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Product
Clearance Patient Access Suite is a seamless product. There doesn't seem to be any issue with that...
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Loyalty
My expectation is to get a higher conversion rate and more Medicaid patients than self-pay patients....
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Relationship
We have the representatives use the product instead of us, and we have a great relationship with...
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Product
The product’s prior authorization piece was never used or turned on at our organization. When it got...
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Relationship, Operations
We asked the vendor questions, and they couldn't answer, probably because they probably didn't have...
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Operations
When eligibility was first on our radar, I couldn't find a Change Healthcare salesperson. I had to...
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Loyalty, Operations
We are moving to another vendor that offers online training for our staff individually. Change...
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Relationship
If I need something from Change Healthcare, we have a salesperson. They call and respond, but that...
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Product
The product could have better integration with our EHR to call out things like specific co-pays for...
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Operations, Product
I would tell potential customers they need to be very prepared with their current workflows and ask...
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Relationship, Product
We had many significant challenges in the last few years with Clearance Patient Access in terms of...
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Product
I would recommend Clearance Patient Access more now than I would have a year ago. Change Healthcare...
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Relationship, Product
Issues get resolved. Our biggest complaint is that we don't know what causes the issue, so we don't...
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Product
Things have gone pretty well with Clearance Patient Access Suite. They’ve been good when we have...
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Operations, Product
Based on the feedback I have gotten from our IT team, the solution is not very user friendly in a...
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Loyalty, Value
The system doesn't work like we thought it would, but that could be because of our payer set. We are...
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Relationship, Product
My biggest wish is to make it easier to find out which payers Change Healthcare has connections to....
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Operations
Change Healthcare may have reached out to us to provide additional training, but since we don't go...
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Relationship
It takes escalation to get results. When we first start, we need a lot of help. We changed our...
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Loyalty
Change Healthcare's system is unfortunately not a part of our long-term plans, but we like it. The...
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Operations
We get emails and phone calls about new products from Change Healthcare. I would like to see a brief...
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Relationship
We don’t get tossed around a lot by Change Healthcare's leadership. I don't think we get a lot of...
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Relationship
Change Healthcare knows the things we ask them about. If they don't understand something, they get...
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