Commentary Summary
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User Commentary
Product, Value
Our nursing staff has a moderately increased workload due to rounding being an additional duty to be...
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Relationship
There is other technology out there that gives a more targeted approach and focus and also reduces...
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Product
CipherRounds doesn’t integrate with our employee recognition program, so we can't recognize somebody...
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Product, Value
CipherRounds' reports are second to none. It is very easy to have transparency, visibility, and...
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Culture, Value
I have worked with CipherHealth and other organizations. A vendor will show themselves to be a...
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Product
The CipherRounds platform is super customizable, and we are using it for the conscious patient...
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Product, Value
Nursing leaders used to have to track who was supposed to round on their unit and what patients got...
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Product, Value
The vendor is capable of doing so much that a lot of vendors don't provide or have issues with....
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Relationship
The vendor did a powwow with us. They brought in their leadership, and they are now modifying things...
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Loyalty, Product
I would definitely buy CipherRounds again, though I would go in with a different strategy. Knowing...
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Culture
I have worked pretty closely with someone from the vendor's sales team. The vendor has offered stuff...
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Product
There are very obvious things the vendor could provide for reporting and data gathering that would...
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Culture, Relationship
I have only been able to talk to the vendor's salesperson and our customer success representative....
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Product
There are some discrepancies between the system's handheld and desktop functionalities. On desktop,...
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Product, Value
CipherRounds is an exceptional tool because it provides us with the ability to anticipate safety...
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Relationship
The support that we get from the vendor is exceptional. The vendor's turnaround times are very fast....
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Product
There is a lack of intuitive capabilities with the system's reports and the analytical capabilities...
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Loyalty, Value
CipherRounds has increased our workload, but our hope is that we will be able to use the tool's...
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Loyalty, Relationship
There are some pros and cons with CipherRounds. Our program manager at CipherHealth has been helpful...
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Relationship, Product
We are now getting communications from CipherHealth. We get notifications about system updates and...
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Loyalty
Things with CipherRounds are somewhat inconsistent. When we are on the right track with...
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Operations
I do all of the training for CipherRounds. There haven’t been a lot of resources from CipherHealth....
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Relationship, Operations
CipherRounds is fairly easy to use. The scripting is pretty simple. As I open tickets, CipherHealth...
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Product
The data we were told would come from CipherRounds isn’t consistent. We have a lot of open issues...
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Relationship
When I open a support ticket, I get an automatic reply. I think the automatic reply says that...
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Product
We like the ability to issue alerts straight from the tool versus having to go and put in a separate...
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Operations
CipherHealth’s implementation team is very good, and anytime we have a new project, we get an...
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Loyalty, Relationship, Product
CipherHealth is good at listening and gathering customer feedback, but they are a smaller company....
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Product
We are really happy with the rounding tool. Different generations who grew up with technology find...
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Relationship
The vendor is very much engaged in trying to help us solve their shortcomings. They are really...
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Product, Value
CipherRounds decreases our workload because it allows nursing auditors and floor nurses to quickly...
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Value
CipherHealth has never disappointed me or not been able to do something that they have claimed to be...
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Relationship
CipherHealth is very easy to work with. I haven't had to do a lot of troubleshooting, so my...
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Product
The way CipherHealth designed CipherRounds significantly increases work for nurses. CipherHealth...
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Value
For what we need the tool to do, CipherRounds is pretty darn simple. And I think the cost is...
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Relationship, Product
CipherHealth’s tool is pretty simple, but I think they try to overly complicate processes sometimes....
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Culture, Loyalty
We are getting rid of CipherRounds because I can build the same stuff in our new EMR. Furthermore,...
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Relationship
CipherHealth has been good to work with. I have not had to use CipherHealth’s support much....
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Operations, Product
The integration for CipherRounds was very easy; it didn't require excessive amounts of information....
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Operations, Product
CipherRounds' design is easy to use for the people entering information. The system is quick and...
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Loyalty
The main reason we are going to discontinue using CipherRounds is CipherHealth's customer service....
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Culture
CipherHealth didn't come through on any of the things they sold us on. CipherHealth promised...
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Product
CipherRounds is on all the devices we use. It is the rounding tool that we use, and when it comes...
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Relationship
CipherHealth has had a lot of growth in the last several years, and I have seen the changes within...
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Operations
When CipherHealth does training, it is always good.
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Loyalty, Relationship
CipherHealth is good at adapting. They have leaders in place to do what needs to be done, and they...
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Culture, Value
With the way we are structured, there is an annual cost, and that is pretty much it. I can't think...
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Relationship
CipherHealth is reactive to requests. They are able to work requests pretty well through their...
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Relationship, Product
CipherHealth has done quite a bit of work on their data visualization. We have also done some...
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Product
There was a time when we weren't hitting a standard level for something during rounds, so we used a...
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Product
We have reports pushed out to us, but they are pretty basic when it comes to how many people have...
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Operations
It is easy for us to find training videos and get new users started in the product. That might be...
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Relationship, Product
We have had a lot of issues with downtime in the past, but we haven't had those issues in a while.
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Product
We just started using CipherRounds for some of the audits we are doing. That seems to be working...
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Operations, Product
A lot of the things we request from the vendor go through a system committee first. We believe that...
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Product
CipherRounds is easy to use. We haven't had any issues with that. We are not asking a lot of...
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Product
I see measurable data as a result of CipherRounds. It is part of the vendor's structure to provide...
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Product
In CipherRounds, I can see the patient, the location, and the date of admission. It used to have...
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Relationship, Product
I don't have any problems with the product. I never have to call the support team.
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Product
There is a wealth of information available in CipherRounds. The system's data analytics piece is...
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Product
CipherRounds works very well, but there are some things that the vendor could really improve to make...
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Loyalty, Product
CipherHealth's road map is really good for what they are looking to do with the system. The vendor...
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Relationship
CipherHealth's support is phenomenal. Our customer success person is tied into any issues. There...
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Value
In terms of receiving our money's worth from the system, I am extremely satisfied. Our expectations...
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Culture
The vendor's purchasing structure is really weird, but they have restructured things to make more...
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Relationship, Operations
We had to do a pretty rough upgrade, but the vendor's support and patches were phenomenal. The...
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Operations
As far as I am concerned, the vendor's training is perfect. Our customer success person created...
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Culture, Relationship
I meet with the vendor's salesperson and my customer success person regularly. They help us make...
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Relationship
CipherHealth's whole existence makes our lives easier. The vendor's willingness and ability to...
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Product
Our issue isn't with the product. There are questions in the product that will trigger something for...
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Loyalty, Product
I would buy the product again, but I would change some things. The product is all right. It meets...
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Relationship
The vendor's support is good. If we send them an email, then the vendor will respond in a timely...
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Relationship
I only reach out to the vendor when I need something, but they will send me an email once in a while...
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Relationship, Product
The vendor delivers functionality, but they don't always resolve our concerns. So far, the product...
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Operations
The training that I attended was good. It was straightforward to follow and understand.
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Loyalty
There are some companies that are a little smaller and newer than CipherHealth and are innovating...
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Relationship
CipherHealth doesn’t keep all their development timelines. CipherHealth is a slow developer. When...
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Product
Rounding used to be great, but the last upgrade has been terrible. CipherRounds just got updated to...
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Relationship, Product
We are building our own tools because CipherHealth didn't produce anything user friendly. They are...
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Relationship
We meet with CipherHealth, and they help us by giving us their insight into how the system works...
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Relationship, Product
CipherRounds meets all of our needs. The data is very quick, so we have great turnaround times.
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Product
CipherHealth pivots. When we had visitor restrictions during the COVID-19 pandemic, we were able to...
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Culture, Product
We have had a bit of a glitch with the vendor's most recent upgrade.
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Product, Value
The system doesn't drive tangible outcomes as much as we expected it to. The system will allow users...
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Relationship
The vendor is really good at all levels, and they know what our operations are like. They give us...
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Product
Our nurses and leaders continually find new ways to use CipherRounds. We have expanded the solution...
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Product
Our nurses and leaders continually find new ways to use CipherRounds. We have expanded the solution...
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Product
CipherHealth pivots. When we had visitor restrictions during the COVID-19 pandemic, we were able to...
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Culture, Product
We have had a bit of a glitch with the vendor's most recent upgrade.
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Product, Value
The system doesn't drive tangible outcomes as much as we expected it to. The system will allow users...
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Relationship
The vendor is really good at all levels, and they know what our operations are like. They give us...
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