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User Commentary
Product
The billing people used some features and functions that now they can't use because of the upgrade....
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Value
The vendor charges for every little module or every little thing that goes along with the practice...
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Product
The vendor needs to do better with their patient engagement tools and update their UI. The PM side...
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Operations
The vendor's training may not necessarily be timely, but I think their university materials could...
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Relationship
If we are talking about web support, the vendor's overall support is not good. Our account managers...
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Operations
eClinicalWorks did a good job with the implementations on their part. They had somebody on-site...
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Relationship
The vendor’s support people are extremely frustrating to deal with. The support is all offshored. We...
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Product
One of the strengths of the system is how tight the integration is with all of the other components.
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Relationship
We have escalated things with eClinicalWorks' support team extremely aggressively for the last...
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Relationship, Product
eClinicalWorks does the bare minimum with patient safety. We have reported many issues that have...
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Operations
eClinicalWorks is trying to do an eClinicalWorks University. That has been going on for a couple of...
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Relationship, Operations, Product
We had an issue with eClinicalWorks PM that caused a safety concern and caused us to lose patient...
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Loyalty, Relationship, Product
eClinicalWorks does not deliver new technology to meet our needs. Instead, they are messing around...
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Product
We don't use eClinicalWorks PM enough to even bother with it, but I have a list of improvements I...
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Culture, Value
The vendor is very up front about their costs. There have been times when we have gotten a bill from...
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Operations
We don't really use the vendor's training. We use our own training. The vendor's training is...
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Relationship
The vendor's support isn't good. They play the delay game. I have been managing IT vendors for...
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Operations
The implementation was rough. We ended up having to get an outside company to do our billing. Our...
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Product
If everything works like it is supposed to work, eClinicalWorks PM is awesome. We have problems...
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Loyalty, Product
One thing that we are working on right now is that eClinicalWorks' system can only handle claims...
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Operations
We can find training on our own for the eCW system, like the videos that eCW has online. It is not...
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Product
I would like to see eCW integrate with more vendors than they currently do, specifically in terms of...
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Culture, Relationship
Sometimes we have a service person, who eClinicalWorks calls a strategic account manager (SAM), and...
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Loyalty, Operations
We like that the eCW solution is an integrated system as far as the PM, the EHR, and the portal...
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Value
There are a lot of add-ons with eCW. If we want certain features, we have to pay for those features...
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Relationship
eClinicalWorks is really good at keeping their word on things. Their support is better than it used...
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Relationship
eClinicalWorks tries to stay caught up with or ahead of new things that are coming out. They try to...
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Operations, Product
The vendor's large updates usually go well, but we don't feel like we are as prepared to take...
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Loyalty, Relationship, Product
Last year, we were pretty discouraged with eClinicalWorks, but we have seen them make great...
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Relationship
The biggest problem with eClinicalWorks’ support is the culture and language barrier. I would be...
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Product
The product works well for scheduling, and it integrates well with other solutions.
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Relationship, Operations
eClinicalWorks could provide more on-site support or remote training during the first few months of...
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Product
eClinicalWorks PM is easy to use. It is transparent, and it allows us to move between posting...
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Value
I don't feel like eClinicalWorks necessarily nickel-and-dimes us, but if users want anything other...
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Relationship, Product
There was an error in the system where the patient portal ended up getting corrupted in some way,...
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Operations
The system is very easy for people to learn. The training of an employee is basically to have them...
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Relationship
The vendor's support people aren't particularly responsive. Something we often see with the vendor's...
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Relationship
We have account managers from eClinicalWorks, but they are sometimes difficult to get ahold of. If...
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Product
I would like to have the ability to view a larger number of clinics for our schedulers. The product...
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Relationship
Every so often, the vendor will promise us that something will be fixed in a future version of the...
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Product
We have an issue with the 12.1 version of the product. There is a known bug in that version, and it...
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Operations, Product
Just like with any other medical software, there is a significant amount of learning and training...
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Product
In this day and age of bots, we really need access to an API to be able to do denial management, but...
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Product
The biggest strength of eClinicalWorks PM is the fact that it is integrated fully with...
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Relationship, Product
There is an out-of-office feature that eClinicalWorks just enabled for the latest version of...
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Product
Using the product, we can pretty much create our own ad hoc reports. We can use canned reports, but...
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Product
The data is definitely secure with the eClinicalWorks system. There are a lot of measures that we...
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Product
Because the eClinicalWorks system is so secure, the vendor doesn't really let any other software...
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Loyalty, Product
eClinicalWorks has really fun stuff coming out soon. They have an AI component coming up that is...
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Product
We would love to have bilingual patient payments with the eClinicalWorks system, but eClinicalWorks...
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Product
I like that eClinicalWorks PM is integrated with the clinical component, and the integration works well....
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Relationship, Operations
eClinicalWorks doesn’t proactively reach out to help us optimize workflows; we have to reach out to...
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