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User Commentary
Product
I like the ease of use. The CDM looks like an Excel spreadsheet, so it is easy to look up functions....
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Relationship
We used to have issues with communication, but FinThrive has really improved on that over the years....
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Product
I get information from CDM Master when we create changes or new CPT codes. That is where I start...
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Operations
I received training for the system many years ago when I started using it, and that training was...
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Relationship
FinThrive has a website where we can enter questions and create cases. Then, the vendor's people...
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Loyalty, Value
A while ago, our hospital wanted to change out the product, and they brought in another vendor's...
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Operations, Product
We can't find information easily in CDM Master. On the system's reference side, there are a lot of...
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Product
CDM Master works pretty well in terms of requesting CDM change requests, but some of the data...
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Operations, Product
We don't have to require training unless something changes in CDM Master, and there haven’t been...
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Product
CDM Master is good. It does what FinThrive says it does. I like the alerts in the solution. Those...
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Relationship
I haven’t had to use the support from FinThrive often, but when I have to use the support team, they...
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Relationship
We have had a change in the last little while with FinThrive, and they have had some turnover. Our...
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Operations
The implementation with FinThrive went pretty smoothly. I never noticed a real issue. I feel like...
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Product
There are several things we have tried to do with CDM Master that it can't do for us. We wanted to...
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Loyalty
I don't know that we would buy CDM Master again. We have put a lot of time and effort into it, and...
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Relationship, Product
CDM Master is a pretty decent product. The vendor hasn't made a lot of changes to the system, but...
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Relationship, Value
FinThrive needs to have a subject matter expert, and their clients also need to have subject matter...
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Relationship, Product
FinThrive is right on with what they do. We are very pleased.
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Relationship
The vendor always has room for improvement.
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Relationship
FinThrive is very good at responding to us quickly.
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Product
Some of the system's greatest benefits are the accurate and timely information that it provides, its...
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Product, Value
I can't work out of the CDM. I have to work in my chargemaster and send FinThrive a file every...
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Relationship
The support team is pretty responsive. I don't have any outstanding issues with them.
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Relationship
We do not have a contact person. We call the helpline, and someone either helps us or puts us with...
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Product
I like that FinThrive has incorporated a uniform billing (UB) editor. That add-on is more of a...
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Value
There are an awful lot of little caveats and additional charges, but that may be because we have...
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Operations
FinThrive does great with their training. I like their webinars.
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Product
We don't really use the product for coding but rather for managing our CDM and such. There are no...
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Product
The tune-up experience for CDM Master could be improved. It is like taking a car in for an oil...
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Relationship
CDM Master is very detailed. The vendor has great customer support and technical expertise for the...
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Product
We are really happy with CDM Master. The vendor is improving it, and that makes my employees who use...
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Loyalty, Operations
I am looking for more education on the product. I wish the vendor would teach me how to use the new...
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Relationship
The person that we work with is very knowledgeable and helpful, so that is a strength for sure.
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Relationship
Our contact person is very involved and usually pretty responsive. Also, the vendor follows through...
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Operations
FinThrive provided great training on CDM Master when we asked. We should not have had to ask. Now,...
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Product
CDM Master is very good. There are times when we are not necessarily in agreement, and we have to...
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Relationship, Product
CDM Master works well and is pretty straightforward. We need very little support for the product. We...
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Product
FinThrive has a great new tool that is part of CDM Master, and we can use it with the workflow of...
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Relationship
nThrive was on top of everything. We used to have people reach out to us proactively. We had a...
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Product
For our compliance needs, CDM Master is good. It tells us where we have invalid coding or pricing...
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Product, Value
With CDM Master, we have gaps where we can't look at the pharmacy side. The system doesn't maintain...
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Culture, Product
I don't have an interface with my billing system with CDM Master. I don't know what kind of new...
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Relationship
Communication with our main point of contact at FinThrive can be challenging sometimes. We have to...
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Culture, Relationship
FinThrive originally said they could accommodate everything we asked for, but we came to find out...
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Operations
The testing phase with CDM Master took several times longer than what FinThrive originally told us...
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Product
FinThrive’s product with the CPT code information has annual and quarterly coding updates. As soon...
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Product
What we like about FinThrive is that we can see all our charges, the descriptions, the coding, the...
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Product
The product does exactly what it should do, and it is available nearly 100% of the time. The reason...
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Relationship
Anytime we have an issue, whether it is with access or related to our interfaces, FinThrive’s...
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Culture, Value
Considering what we pay, what the vendor provides, and the structure of the contract compared to...
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Operations
The last time we had an implementation, FinThrive supported the whole project. We met on a regular...
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