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User Commentary
Product
Synapse is intuitive. It is easy for end users to look at it and understand it. From the admin side,...
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Product
We have had some issues with some of the product's functionalities. For example, the system has a...
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Loyalty, Relationship, Product
I would like to receive more troubleshooting tools for the system. When there is a problem, we want...
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Relationship, Operations, Product
Every Fujifilm upgrade has been painful. There are times when we are doing upgrades and I just want...
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Product
Fujifilm is keeping up with technology. We have some vendor neutral archives that are set up with...
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Relationship, Operations, Product
Fujifilm has had problems with their internal upgrade path that we have no control over. At some...
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Relationship
I know Fujifilm’s phone and web support is good because I have people close enough to it.
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Relationship, Operations, Product
I don't deal with Fujifilm’s executives. Years ago, we were doing a Synapse upgrade, and we were...
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Relationship, Product
Fujifilm isn't necessarily proactive all the time, but they are proactive sometimes. The system is...
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Operations
Fujifilm's initial and ongoing training have been very good. Fujifilm has been very helpful with the...
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Product
Our experience has been good. Everything has been operational. We have had no unplanned downtime....
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Loyalty
We are eagerly awaiting the upgrade to Synapse v.7.4, which is a combination of Synapse v.4 and...
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Culture, Value
Synapse does charge us. We have a service contract, but of course, we can't do everything from nine...
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Relationship, Product
There have been some issues and limitations in very small unique use cases as far as...
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Operations
Fujifilm has weekly training for Synapse that I have been a part of.
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Product
Synapse serves our purposes because we are enterprise-wide. Synapse runs off the main server, so it...
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Relationship, Product
We have had some issues with Fujifilm. They don’t keep all their promises, and our doctors get...
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Operations
There is a lot of stuff that I'm still cleaning up in Synapse that probably should have been fixed...
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Culture
Fujifilm’s executives are great, but only when the contract is close to needing to be renewed and...
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Value
For the most part, Fujifilm is pretty good, but it seems like anytime we are working on a project...
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Operations
Fujifilm doesn't really have anything in terms of training, but they do a lot of hands-on training...
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Product
Synapse has a lot of interoperability built in, and that is nice. We have one dashboard that we can...
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Product
Fujifilm has made some improvements to their product, but our doctors are old school, so they like...
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Relationship, Product
Fujifilm does a pretty good job of being proactive. Synapse has some built-in functionality and...
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Relationship, Operations
Due to a number of upgrades, Fujifilm has stretched themselves really thin, and the vendor hasn't...
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Product
I really like the product itself. There are a lot of good things about it. I have worked with...
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Product, Value
With the interfaces between Fujifilm's radiology and cardiology platforms now being identical, they...
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Relationship
Our account executives have been involved quite a bit because we have so many of their overall...
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Product
I would like to see improvements to the vendor's integrated 3D tools. Those are currently separate.
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Relationship, Product
The integrity of the system is in constant question. Fuji relies on their customer base to serve as...
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Culture, Relationship
Fuji is a little slow to get their promises taken care of, but they do keep their promises with us.
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Operations, Product
One of the upgrades we did was really bad. It took way too long, and it caused us problems with our...
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Product
I'm not a big user of Fujifilm's Synapse. It is our radiology PACS solution, and we have had it for...
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Relationship
I have never had to call Fujifilm myself; my employees have never escalated things to me, so I know...
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Product, Product, Product
I found a bug in the product a long time ago. The product would not record certain things that the...
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Product, Product, Product
The product is fairly stable. The vendor has added some bells and whistles, but I haven’t seen any...
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Relationship, Relationship, Relationship
When we call a tech person, if the issue is a known issue, then the service is okay. But if the...
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Loyalty, Loyalty, Loyalty, Product, Product, Product
The vendor is not forcing us to upgrade, but they have done some lazy programming, and they are...
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Product, Product, Product
The vendor has done a lot on the front end for the radiologists. But the administrative part is...
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Relationship
Fujifilm’s support is pretty good, and they have good alerts that keep us in the know on things such...
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Loyalty
I would most likely buy Synapse again; however, I haven't looked at anything new from a PACS...
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Value
When we have to onboard sites onto our systems, in the Fujifilm world, it does feel like they are...
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Product
Synapse is pretty problem free. We have had the product for a long time and the number of major...
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Culture, Value
Fujifilm finds creative ways to charge us for some additional things.
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Culture
Synapse's biggest strengths are that it is web based, easy to deploy, and not a license-based model....
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Product
I would like Fujifilm to improve Synapse’s image exchange or DICOM transfer capabilities and the...
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Product
We recently did an upgrade with our speech recognition tool, and the integration between that tool...
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Product
The strengths of Synapse are its reliability, functionality, and speed. The product is excellent....
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Relationship
Fujifilm’s customer service team is spot on and available 24 hours a day, so we have had no problems...
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Loyalty
We are only going to be using Fujifilm’s product for a little while longer because we are switching...
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Relationship, Value
We would like Fujifilm to have regular check-ins with us as a client. I don't have any regular...
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Culture, Loyalty, Product
One big issue is that the version of Synapse that we have was tied to Internet Explorer. Now that...
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Relationship
We have had interactions with specific people from Fujifilm who have been really excellent. There...
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Operations
The vendor’s implementation and project engineers were very knowledgeable and good to work with.
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Relationship, Product
The vendor is not very open about the changes they make to Synapse. For example, they changed an...
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Relationship
We report key issues that Fujifilm promises to fix or change, but it takes years for those changes...
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Relationship, Product
Fujifilm doesn't have a good list of expected issues or even a complete list of things that have...
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Product
When we do tests, we try to test for standardized workflows. For example, we can have a private...
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Operations, Product
When we implement new versions of the system, there are some things that don't come over. We want to...
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Operations, Value
Fujifilm does good training. They charge for it, but we consider that price an acceptable amount of...
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Culture, Product
Synapse v.5 has been disappointing for radiologists. They don't feel the system has taken a step...
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Culture
We were told by the Fujifilm salespeople that we would get a lot of added functionalities in the...
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Operations
The project manager for our implementation was bad and unresponsive. That started us off on the...
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Relationship, Operations
The vendor's support is hit and miss, but it does feel like things are getting better, and most...
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Relationship
We get strong support from the high-level engineers; they are great. We feel like they are...
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Operations, Product
I would like to see a better workflow, and I hear the same from our radiologists. We feel like Fuji...
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Operations
The last training session we had from Fujifilm was fantastic. We had on-site training, and that hit...
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Culture, Value
Fujifilm's software is overpriced, and we don't feel like we get what we pay for, but at least the...
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