Commentary Summary
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User Commentary
Relationship
GE HealthCare's executive involvement is high. We have to escalate everything in order to get things...
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Value
GE HealthCare typically reduces services. Historically, we have had field engineers who were...
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Loyalty, Product
I probably wouldn't purchase GE HealthCare's system again. There are systems out there that are...
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Relationship
GE HealthCare has not made a lot of progress on innovation around the VNA, but we are having better...
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Relationship
Support from GE HealthCare has been getting better. It can still be slow, and it is not always...
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Loyalty, Product
We utilize Centricity Clinical Archive Solution for our radiology and cardiology images, but we hope...
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Loyalty, Relationship
The support has been better, and we see more of the team being able to help. We would like to see...
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Product
Since everything in the system is automatic, there isn't a chance for us to set up filters in our...
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Loyalty, Product
We are really struggling with the archive and patient image combination possibilities because we...
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Product
The product works, but it is on old software. I refuse to let my IT folks reboot the server for fear...
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Relationship
The vendor's support people are always very knowledgeable, and they know exactly what needs to be...
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Value
We have had to refute a lot of charges with the solution, but other than that, I would say that the...
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Operations
The vendor is really good in the training space. They have great trainers and a great team. I have...
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Product
I am pained by the product’s upgrades. We had serious issues with an upgrade a while back.
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Relationship, Product
GE HealthCare is too slow to develop things. They don't get their product to market fast enough. I...
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Loyalty, Product
The vendor’s current architecture platform is not stable and has never been stable for us. The...
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Operations
Centricity Clinical Archive Solution is a very complex product. I wish GE HealthCare would have more...
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Relationship
If I call someone from GE HealthCare directly, they usually take the call. I think the VNA team is a...
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Culture, Product
We ended up not having some of the features that GE HealthCare said we had. The features were minor...
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Product
Things with the VNA are not going very well. And our most recent upgrade is going poorly. It is...
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Operations
GE HealthCare does well with training. And the quality of Centricity Clinical Archive Solution is okay....
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Relationship
Just like every other company at the moment, GE HealthCare is struggling with keeping staffing. I am...
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Relationship, Product
I honestly don't have any recommendations for improvements. I think we are doing very well with GE HealthCare....
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Operations, Product
With a PACS, we have a modality. With the way DICOM imaging works, we send things to an Application...
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Loyalty, Operations
Before we were even live with the product, during testing, the vendor showed us bugs and then...
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Culture
One of my biggest complaints is that if we are spending money, we will see every sales and marketing...
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Relationship
The support we get from GE for Centricity Clinical Archive Solution is excellent. The support for...
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Product
GE has a true VNA that can stand alone and take in third-party solutions, apps, or images. We have...
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Loyalty, Product
GE has been making some progress with their VNA, and we have been successful in adding service lines...
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Loyalty
We are in the process of changing out our PACS, but we will keep working with Centricity Clinical...
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Relationship
The GE executive team has been good to work with, and we have dedicated people who are assigned to...
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Loyalty, Relationship
I am not close to the bigger picture of our strategy with Centricity Clinical Archive Solution, but...
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Culture, Value
GE nickel-and-dimes, and it feels like we always find out we don't have something we need and have...
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Culture
GE would benefit from cleaning up the invoicing process and making things clearer in terms of what...
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Loyalty, Relationship, Product
We are utilizing the VNA with radiology and cardiology PACS from multiple vendors, and we appreciate...
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Relationship
The support is good from GE, and we prefer phone support over web support due to the quick...
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Operations, Value
Our VNA has the base functionality that it needs. However, when it comes to configuring things or...
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