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User Commentary
Relationship
We get alerts when GE HealthCare finds something that isn't right in our system. The vendor is very...
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Loyalty
Our satisfaction with the reliability of Universal Viewer has increased in the last year, partly...
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Relationship, Product
GE HealthCare Universal Viewer doesn’t have collaboration tools for core sharing where we can open...
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Product
We don't have major problems with the viewer, but it is not the best. On a day-to-day basis, we are...
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Product
The application works wonderfully well and as it is supposed to. The product is very stable,...
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Relationship
I have been a huge GE HealthCare proponent for years, but for at least five years, their development...
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Culture
When we purchased the product, it didn't work the way it was supposed to. There were third-party...
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Product
The viewer does require a pretty large computer, and it has a lot of specs. I don't know whether GE...
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Operations
I don't really see any major issues with the viewer. It is easy to use and navigate. Just being easy...
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Operations
I am seeing improvements in our project, which is a full infrastructure upgrade. I am getting a...
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Relationship
We had a lot of issues with one of our upgrades, and GE HealthCare has been trying to make up for...
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Relationship, Product
The issue with GE HealthCare is that they don't really develop anything anymore. They purchase...
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Relationship
If we have a day-to-day issue, we reach out to the online support team or the operations team. We...
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Relationship, Product
Right now, we have an issue with the viewer that we have been working on for a bit. We are working...
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Relationship
GE HealthCare needs to really test the viewer and fix the glitches. The customer should not be...
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Value
The vendor is famous for nickel-and-diming people to death. The product is very expensive and underdelivers....
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Relationship
The vendor’s support team is fine, though sometimes they are slow. I have direct phone contact with...
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Operations, Product
The vendor doesn't put any effort into making the system more robust. The back ends are complicated,...
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Relationship, Product
GE HealthCare is a little out of touch with our workflows, so they are always trying to solve...
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Relationship
The vendor's support helps us resolve problems in a timely manner. That kind of depends on what the...
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Relationship, Operations
The vendor trains us. My beef with GE HealthCare is that their support is very siloed. If we call...
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Loyalty, Product
Our end users say that the system is fairly intuitive and easy to use. We can search for patients...
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Product
I would like the system to integrate better with our EMR and our radiology information system. The...
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Operations
I don't know whether the issue is the implementation services or the product, but the implementation...
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Loyalty
We have decided to leave GE HealthCare's viewer piece. Most of our physicians and radiologists are...
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Relationship, Operations
GE HealthCare’s trainers are pretty good. The issue is just with getting them here.
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Product
We would like to see Univeral Viewer have a better 3D application than what they offer with AW. The...
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Operations, Product
We have kept Universal Viewer because it is very simple to use. We sometimes don’t even train...
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Loyalty
There has been no update from GE HealthCare for the universal viewer. We have been trying to get the...
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Product
The product's strengths are that it is web based and that it allows for image streaming from the...
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Product
Functionality should be put in place in areas that are severely lacking in the product. The system...
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Product, Value
The product works pretty well. It is all right at driving tangible outcomes. It gives us what we...
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Value
We got the system pretty cheap. Even though the service is terrible, the product is cheaper than most....
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Relationship
I don't even know our support person or salesperson. GE HealthCare doesn't know either. Their...
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Loyalty
The product GE HealthCare is giving us is quite more user friendly and simplified than past...
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Operations, Value
GE’s universal viewer for cardiology worked so well that we wanted to get a universal viewer for...
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Loyalty, Relationship
Working with GE was bad with a capital B. We are recovering from all the hours worked and lack of...
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Relationship, Operations
Our project manager from GE is good, but it is like the vendor is chasing ghosts. They have no one...
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Operations, Product
We found a hole in workflow management that GE didn’t explain to us. They have embedded document...
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Operations
There are classes available in GE HealthCare’s training portal. I have had my team attend classes,...
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Operations
We have had a lot of issues with go-lives and have had multiple failed attempts. I don't think we...
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Relationship, Product
GE HealthCare is very far behind in terms of development, so the product's functionality is also...
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Relationship
Over the years, the way the vendor has developed and functioned as a business has impacted their...
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Value
GE HealthCare absolutely charges for everything. The vendor charges us if we walk to the left...
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Relationship
When we have issues, we escalate things to the executives, and we do get the executives' attention....
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Product
With the product, there are sometimes flukes that no one can explain; for example, the system has...
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Product
I think our radiologists are happy with the product. We don't typically get complaints about the...
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Culture
The vendor hasn't kept their promise about the upgrade timeline. We were promised certain upgrades,...
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Value
There have been some mistakes on GE HealthCare’s part. We sometimes get charged multiple times for...
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Value
Sometimes GE HealthCare charges for every little thing. They are definitely open to conversations...
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Product, Value
Before buying the universal viewer again, I would want to have a conversation with GE HealthCare...
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Loyalty
I think GE HealthCare is staying current. We will be looking at their AI piece soon.
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Relationship
Just like every other industry in the country since COVID-19, I am pretty sure GE HealthCare has...
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Relationship
There are always disconnects and gaps in the expectations between a customer and a vendor, but for...
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Operations
Our implementations are fine. We have project managers that know the system inside and out on the...
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Relationship, Product
One of our teams asked GE HealthCare for a certain functionality because the current functionality...
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Loyalty, Product
We have had issues with another product’s PETs and with the universal viewer doing certain things. I...
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Loyalty
My overall satisfaction with the solution may improve as the vendor has done some things that may...
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