Commentary Summary
If you don't have a login, getting started is easy.
User Commentary
Relationship
Greenway Health has taken a more proactive approach to us. The executives have heard all of our...
Login or Create an Account to see details.
Loyalty, Relationship, Product
Greenway Health is doing a product release and has talked about the enhancements they are making....
Login or Create an Account to see details.
Value
Greenway Health is making some enhancements, but Intergy EHR is nowhere near other products, and the...
Login or Create an Account to see details.
Operations
Greenway Health doesn’t give us any training. They have a Greenway Health community, they have some...
Login or Create an Account to see details.
Product
When Intergy EHR is working, it works. But problems are not always Greenway Health's fault; there...
Login or Create an Account to see details.
Relationship
With Greenway Health, there is some support that is great. Some of the support people answer us...
Login or Create an Account to see details.
Culture, Product
Greenway Health told us that we would be able to document things efficiently and quickly for an...
Login or Create an Account to see details.
Product
In Intergy EHR, I would like to see a document specifically designed for our specialty. Right now,...
Login or Create an Account to see details.
Relationship
Greenway Health’s support was horrible until I purchased a higher level of support. I paid monthly...
Login or Create an Account to see details.
Product
Greenway Health hasn’t upgraded anything of significance for the EHR, and the system is so not user...
Login or Create an Account to see details.
Operations
I would tell a friend to really do their research prior to the Greenway Health training and to go...
Login or Create an Account to see details.
Value
With Greenway Health, I get charged for everything I do on the system. I get charged for every...
Login or Create an Account to see details.
Operations, Value
Greenway Health is not very proactive at all. They are reactive. Intergy EHR is just not functional...
Login or Create an Account to see details.
Product
As far as integration goes, Intergy EHR is a product that we use among all our locations, and it...
Login or Create an Account to see details.
Product
The functionality of Intergy EHR involves a lot of work for our end users to do what they need to do...
Login or Create an Account to see details.
Product
The only maybe good part about Intergy EHR is the templates are customizable, so I can create a...
Login or Create an Account to see details.
Product
We are an FQHC, so we have to report UDS every year to HRSA, and Greenway Health has made that very...
Login or Create an Account to see details.
Relationship
I started using Intergy EHR several years ago, and the system was very easy to figure out, but...
Login or Create an Account to see details.
Product, Value
The process of electronically ordering our labs for the patients via an HL7 interface was done...
Login or Create an Account to see details.
Culture, Loyalty, Value
If we weren't in a contract with Greenway Health, we would be getting RFPs and doing research on...
Login or Create an Account to see details.
Relationship, Product, Value
I do really like that we can customize just about anything in Intergy EHR, but that is good and bad....
Login or Create an Account to see details.
Relationship
The overarching thing for me is I'm really disappointed in the direction that Greenway Health has...
Login or Create an Account to see details.
Relationship
Greenway Health’s support is horrible. Sometimes when a person does communicate with us, we go to...
Login or Create an Account to see details.
Culture, Value
The initial cost to start up with a new EMR is astronomical no matter which EMR we go with. I have...
Login or Create an Account to see details.
Culture, Relationship
I don't think we were very well-informed with the revenue cycle stuff with Greenway Health. We had...
Login or Create an Account to see details.
Relationship
We have had issues hiring Greenway Health to do the posting and the transmittals. The people that...
Login or Create an Account to see details.
Loyalty
We are looking at switching completely away from Greenway Health. My recommendation of Greenway...
Login or Create an Account to see details.
Operations
Providers gripe about everything if we arae looking at Intergy EHR’s ease of use, and Greenway...
Login or Create an Account to see details.
Loyalty, Relationship
Over the past couple of years, the vendor has made some good changes to their leadership. We get...
Login or Create an Account to see details.
Loyalty, Relationship, Product
Regarding functionality, Greenway Health hasn't wowed us. We have been focusing on our internal...
Login or Create an Account to see details.
Relationship
We get onshore support, and on the ambulatory side, the support team is available mostly on Monday...
Login or Create an Account to see details.
Relationship
We meet with an account representative frequently, and they are pretty good. Obviously, they are...
Login or Create an Account to see details.
Product
The biggest thing Greenway Health could do is enhance their product. It is built on a 32-bit...
Login or Create an Account to see details.
Product
Greenway Health needs to make the system more user friendly on the clinician side. The workflow for...
Login or Create an Account to see details.
Product
We have the ability to send out ADT and scheduling messages, but we don't have the ability to send...
Login or Create an Account to see details.
Relationship
When I first brought up an issue, the vendor couldn't understand why I was asking. Once when I...
Login or Create an Account to see details.
Product
We don't have the ability to send a completed note inside of an HL7 message. We can send a direct...
Login or Create an Account to see details.
Loyalty, Product
Greenway Health has made improvements over the last year. Intergy EHR tool is older, so I know there...
Login or Create an Account to see details.
Relationship, Product
Historically, Greenway Health hasn’t been very good at delivering new technology, but they have made...
Login or Create an Account to see details.
Relationship
Greenway Health’s customer support seems to have taken a bit of a decline. The vendor has outsourced...
Login or Create an Account to see details.
Product
The clinical side of Intergy EHR is very cumbersome, and it isn't very intuitive. On the reporting...
Login or Create an Account to see details.
Relationship
I have pretty good contacts at Greenway Health who are in positions that can benefit us. We also...
Login or Create an Account to see details.
Operations
Generally, our knowledge of the Intergy EHR system exceeds the vendor's training. In our recent...
Login or Create an Account to see details.
Product
In today's world of software as a service, getting any kind of live data from Intergy EHR is just...
Login or Create an Account to see details.
Loyalty, Product
The Greenway Health EHR that we purchased several years ago was excellent at what it did, and now...
Login or Create an Account to see details.
Value
We have to work through HL7 connections for everything, and we have to pay a project fee for every...
Login or Create an Account to see details.
Relationship
There is a much higher level of dissatisfaction with the Intergy EHR product than there has been...
Login or Create an Account to see details.
Product
The presentation of the screen with Intergy EHR is pretty simple, and getting around and to...
Login or Create an Account to see details.
Product
In Intergy EHR we can build a template for a provider for scheduling, but if that provider leaves,...
Login or Create an Account to see details.
Product
I like Intergy EHR. It is pretty simple to use, but it is kind of complicated if someone is not...
Login or Create an Account to see details.
Relationship
There are a lot of tasks to do. Sometimes the system seems overcomplicated. Maybe there are too many...
Login or Create an Account to see details.
Culture, Loyalty
The reasons we chose Greenway Health were the promises that we were going to be fully integrated and...
Login or Create an Account to see details.
Loyalty, Value
We have had multiple financial conflicts with Greenway Health. Our medical director wanted to leave...
Login or Create an Account to see details.
Relationship
One of my complaints about Greenway Health is their MIPS or gap closure. We are being told that we...
Login or Create an Account to see details.
Relationship, Product
We may have had a few hiccups in the last few years, but Greenway Health has resolved the issues...
Login or Create an Account to see details.
Operations, Product
We get updates, but Intergy EHR is essentially the same product we started using when we first went...
Login or Create an Account to see details.
Relationship
When we call the phone support team, they never know what the answer to our question is. They have a...
Login or Create an Account to see details.
Operations
There is no ongoing training. It is up to us to train our people, but we are fine doing it on our own....
Login or Create an Account to see details.
Loyalty
We might consider moving to another vendor's system if that vendor could fully integrate their...
Login or Create an Account to see details.
Relationship
Greenway Health's system is fairly stable, and it works fairly well. We have done some interfaces...
Login or Create an Account to see details.
Relationship
Greenway Health's support is adequate. We are able to submit everything we need to, but we always...
Login or Create an Account to see details.
Loyalty
I question what enhancements we are truly getting and how we are continuing forward. I had to reach...
Login or Create an Account to see details.
Value
We need Greenway Health to ensure the system's uptime and optimization for the money that we are...
Login or Create an Account to see details.
Relationship
Greenway Health has had a lot of turnover in their executive ranks. We have gone through a lot of...
Login or Create an Account to see details.
Relationship
More timely, effective communication on open cases would solve our communication issue. Executive...
Login or Create an Account to see details.
Loyalty, Product
The mobile app is available in Intergy EHR but only on iPads. Years ago, Greenway Health was...
Login or Create an Account to see details.
Product, Value
On the Intergy EHR side, the functionality is a bit better than on the PM side. Greenway Health...
Login or Create an Account to see details.
Product
The billing situation with Greenway Health is terrible, and they definitely need to do some...
Login or Create an Account to see details.
Product
It is hard to keep an accurate billing situation in Intergy EHR by any means whatsoever. It is hard...
Login or Create an Account to see details.
Relationship
Our most recent account representative from Greenway Health has been really good about reaching out...
Login or Create an Account to see details.
Relationship, Operations, Product
The vendor rolls out updates more frequently than they used to, and they communicate well about...
Login or Create an Account to see details.
Relationship
The only area Greenway Health has gotten worse in has been their first level of support. It is rough...
Login or Create an Account to see details.
Operations
The vendor has done a great job with us in terms of migrations, and migrations are kind of similar...
Login or Create an Account to see details.
Culture
I think we have been through the vendor's entire catalog of products at this point. I don't really...
Login or Create an Account to see details.
Loyalty
Intergy EHR served its purpose when the vendor originally acquired it. The system just hasn't...
Login or Create an Account to see details.
Value
Cost increases for Intergy EHR are pretty substantial.
Login or Create an Account to see details.
Product
Intergy EHR integrates well with other software.
Login or Create an Account to see details.
Relationship
Greenway Health’s support leaves something to be desired. They outsource all of their support, so...
Login or Create an Account to see details.
Operations
Our biggest concern would be the vendor’s implementation process. Our biggest struggle is that I...
Login or Create an Account to see details.
Relationship
We have been having a lot of trouble with Greenway Health. Their support isn't super helpful. They...
Login or Create an Account to see details.
Culture, Value
Greenway Health has a lot of itemized charges for every little thing. We recently went back through...
Login or Create an Account to see details.
Operations
Anytime the vendor does an upgrade, we attend the webinars they provide, but when it comes to...
Login or Create an Account to see details.
Relationship, Operations
A lot of times when we ask for help, the vendor sends articles instead of walking us through how to...
Login or Create an Account to see details.
Relationship
The vendor is not forthcoming. We actually have to be logged in to their website to see what issues...
Login or Create an Account to see details.
Product
I wish we could use the product on things like iPads. It would be great if providers could pull the...
Login or Create an Account to see details.
Product
Intergy EHR is an easy, intuitive system to use. It is not overly cumbersome. It doesn't take 50...
Login or Create an Account to see details.
Relationship
Greenway Health has their own billing team with onshore and offshore support. Having someone who...
Login or Create an Account to see details.
Value
The vendor nickel-and-dimes us on anything that comes out and anything that integrates into the...
Login or Create an Account to see details.
Product
Intergy EHR has been working for us. Our providers all agree that Intergy EHR is very intuitive. For...
Login or Create an Account to see details.
Culture, Product
The patient flow tracker in Intergy EHR just stinks. Intergy EHR doesn't have all of the information...
Login or Create an Account to see details.
Product
One minor thing with Intergy EHR is that when we put in the referring provider, there is a database...
Login or Create an Account to see details.
Product
One thing with Intergy EHR that I have an issue with is their MIPS and MACRA reporting, which leaves...
Login or Create an Account to see details.
Culture, Relationship
I don't even know who our service representative at Greenway Health is anymore. The last...
Login or Create an Account to see details.
Value
Greenway Health has a training person, but I don't like the fact that we are paying a substantial...
Login or Create an Account to see details.
Operations, Product
The product is really difficult for some of our providers, even those who are seasoned in other...
Login or Create an Account to see details.
Operations
The system has more potential offerings that have never been set up for us. During the...
Login or Create an Account to see details.
Product
In the system, there is a patient chart number, a patient number, an account number, and an...
Login or Create an Account to see details.
Product
We have to create our own templates for certain providers, but in the product, there is no way to...
Login or Create an Account to see details.
Value
The vendor wants to charge us for everything, and we get notices all the time that the vendor is...
Login or Create an Account to see details.
Relationship, Product
The product upgrades fix a couple of things, but those things are usually not important. Some...
Login or Create an Account to see details.
Culture, Loyalty, Relationship, Operations, Product
There are updates we can do for the product, but we have to know about those updates, and sometimes...
Login or Create an Account to see details.
Value
Greenway Health's product is worth the investment we put into it. I think Intergy EHR would possibly...
Login or Create an Account to see details.
Culture, Relationship
To be honest, I do not like Greenway Health. I have been using their product for years now, and I...
Login or Create an Account to see details.
Operations, Value
The integration from our previous EHR to Intergy EHR was a long, several-year process. We ended up...
Login or Create an Account to see details.
Operations
We would like a standardized form of training from Greenway Health. In this digital age, I shouldn't...
Login or Create an Account to see details.
Value
Cost versus benefit has not been balanced with Intergy EHR, and it is not for smaller practices. I...
Login or Create an Account to see details.
Relationship
After raising multiple issues, we found out that our client success manager was no longer with...
Login or Create an Account to see details.
Culture, Operations
There is no training with Greenway Health. They have a few training modules, but they are completely...
Login or Create an Account to see details.
Operations
The vendor has to train their customer care agents on how to help the customers, and those agents...
Login or Create an Account to see details.
Product
We have used Intergy EHR for years, and our database for the Medicare measure information exchange...
Login or Create an Account to see details.
Loyalty
With Greenway Health, it has gotten harder and harder to be able to do things that should be super...
Login or Create an Account to see details.
Operations, Value
We integrated Greenway Health's product with another vendor's system, and the integration process...
Login or Create an Account to see details.
Relationship, Product
With regard to integrating new stuff with Intergy EHR or doing updates, if something super important...
Login or Create an Account to see details.
Product
In Greenway Health’s EHR, mapping has been extremely hard. For example, it has been extremely...
Login or Create an Account to see details.
Relationship, Product
We have an issue with the information for some patient billing accounts. We are finding that we get...
Login or Create an Account to see details.
Culture, Relationship
When we first started, we had a business card for some person at Greenway Health, but they never...
Login or Create an Account to see details.
Operations
The training that Greenway Health offers is overly simplified and inadequate for real-life...
Login or Create an Account to see details.
Relationship
Greenway Health needs to take their end users' concerns with a greater degree of credibility and...
Login or Create an Account to see details.
Relationship
We used to have a more collaborative relationship with the vendor, and the support was better back...
Login or Create an Account to see details.
Product
The product is supposed to help us meet the MIPS requirements for gathering the data, but we aren’t...
Login or Create an Account to see details.
Product, Value
With some of the document templates, if we want to make a change to the document that is created, we...
Login or Create an Account to see details.
Relationship, Product
The vendor is having issues with all of their EHR databases.
Login or Create an Account to see details.
Relationship
If someone else were thinking about going with Greenway Health, I would tell that potential customer...
Login or Create an Account to see details.
Culture, Relationship
The vendor has been promising us for years that they would make their mobile app available on our...
Login or Create an Account to see details.
Operations
We have been on the system for a couple of years. There was a forced changeover, and our previous...
Login or Create an Account to see details.
Product
Things don't easily fall where we think they should be in Intergy EHR, and things don't group like...
Login or Create an Account to see details.
Product
Intergy EHR is a free-for-all; we can create appointment types, but if we try to turn off or...
Login or Create an Account to see details.
Product
Not all of the different applications within Intergy EHR have a functionality for checking spelling....
Login or Create an Account to see details.
Relationship
Giving feedback to Greenway Health is a cumbersome process. I don't feel like they really want to...
Login or Create an Account to see details.
Loyalty, Product, Value
There is a specific way we have to do our reports because of our facility and where our money comes...
Login or Create an Account to see details.
Product
If a patient has alerts on their chart, we can only have one alert showing at any given time in...
Login or Create an Account to see details.
Operations
Greenway Health doesn’t always adhere to the outlined implementation timelines or dedicate the...
Login or Create an Account to see details.
Relationship, Product
Sometimes Greenway Health can get so pigeonholed that they don't listen to what the end user has to...
Login or Create an Account to see details.
Operations
Greenway Health sent us a trainer who was with us for a short time. There were a lot of decisions to...
Login or Create an Account to see details.
Relationship
Greenway Health has some challenges with transparency and development. I question some things that...
Login or Create an Account to see details.
Relationship
When we contact Greenway Health through their system, they get right back to us. They help out a lot....
Login or Create an Account to see details.
Relationship, Operations
I want to know how other people are handling Intergy EHR. I want to know whether they are doing...
Login or Create an Account to see details.
Operations, Value
Our training from Greenway Health is definitely worth the money.
Login or Create an Account to see details.
Relationship
The vendor sends out notifications all the time if they are going to be shut down or if there are...
Login or Create an Account to see details.
Product
The only bad thing about the EHR is that I have to go in on DOS to update the system or if I need to...
Login or Create an Account to see details.
Operations
We started off with Greenway Health in a bad way. Intergy EHR was a brand-new product to us....
Login or Create an Account to see details.
Operations, Product
Multiple times, after we did Intergy EHR upgrades, our system crashed the next day. Or we did...
Login or Create an Account to see details.
Product
We had to implement a third-party program to run our reports because we do not trust the numbers and...
Login or Create an Account to see details.
Product, Value
Intergy EHR is not horribly complicated, but it is very redundant.
Login or Create an Account to see details.
Relationship
A lot of Greenway Health’s support people do not speak English very well. We have someone that we...
Login or Create an Account to see details.
Value
Anytime there is anything added, Greenway Health definitely charges for that. If we wanted to add...
Login or Create an Account to see details.
Relationship
I am usually a very positive person, but I am having a hard time coming up with anything positive to...
Login or Create an Account to see details.
Product
All of the providers have complained about the wording and the way that the terminology is set up in...
Login or Create an Account to see details.
Relationship
Greenway Health keeps pushing back their deadline to fix the system. They say they are going to have...
Login or Create an Account to see details.
Relationship, Operations
Greenway Health could improve by giving us more communication about the upgrades that they plan and...
Login or Create an Account to see details.
Relationship
Greenway Health has several strengths; their support and software are robust. The research on...
Login or Create an Account to see details.
Relationship
There are a lot of market partners to help with our EHR. Greenway Health is the one doing the...
Login or Create an Account to see details.
Loyalty
Intergy EHR could have a more up-to-date end-user experience. That is an enhancement we are looking...
Login or Create an Account to see details.
Loyalty, Value
The things we are doing in the system run a long life cycle, and the product is really designed for...
Login or Create an Account to see details.
Relationship
When we have something cookie cutter that works exactly the way the vendor expects it to, then the...
Login or Create an Account to see details.
Product
I would recommend the product to a peer or friend. If someone's business fits within the vendor's...
Login or Create an Account to see details.
Relationship, Relationship
Multiple times, the vendor created data integrity issues with required upgrades. The vendor was...
Login or Create an Account to see details.
Product, Product
The vendor doesn't do a good job of making it easy to share patient information with other...
Login or Create an Account to see details.
Loyalty, Loyalty, Relationship, Relationship
There are all kinds of things that make us want to leave Greenway Health. Their support has become...
Login or Create an Account to see details.
Relationship, Operations
Our go-live was a disaster. We were extremely dissatisfied. Greenway Health promised us more people...
Login or Create an Account to see details.
Relationship
Greenway Health started onboarding a bunch of support people from out of our country, and we had a...
Login or Create an Account to see details.
Operations
We really didn't have good training at the beginning because Greenway Health was slammed. One of the...
Login or Create an Account to see details.
Loyalty, Relationship
Greenway Health is really working on the overall product quality. Over the last year, Greenway...
Login or Create an Account to see details.
Loyalty
The biggest reason that we are moving away from Intergy EHR is recruiting. Most of our new providers...
Login or Create an Account to see details.
Operations
I just want to see the training guide and see what is going on. In that way, Greenway Health is...
Login or Create an Account to see details.
Relationship, Product
Intergy EHR needs to have better logic. I have been told that in healthcare, we always need people...
Login or Create an Account to see details.
Relationship
In all my years of healthcare, I have never just hung up a phone on a support person, and I have...
Login or Create an Account to see details.
Value
Greenway Health's system is cheap, but we have to be aware of what we are paying for and what its...
Login or Create an Account to see details.
Relationship, Product
Long-term tool enhancements aren't fulfilled by Greenway Health. They have a vision of where they...
Login or Create an Account to see details.
Culture, Value
Tying providers to annual provider licenses increases our costs because our provider population is...
Login or Create an Account to see details.
Operations, Product
The upgrades are generic. We haven't done custom upgrades recently. Greenway Health’s continual...
Login or Create an Account to see details.
Operations, Value
When we transitioned from another Greenway Health product to Intergy EHR, the vendor had an...
Login or Create an Account to see details.
Culture, Value
One of the biggest concerns we have about Greenway Health is how their pricing structure is set up....
Login or Create an Account to see details.
Product
Intergy EHR is a solid tool. Greenway Health does not customize it for anybody, but it is robust...
Login or Create an Account to see details.
Loyalty, Product
Intergy EHR is a legacy system, and a lot of software is now are web based. For new users going into...
Login or Create an Account to see details.
Relationship
Greenway Health has gone through cycles of quality when it comes to their support staff, and they...
Login or Create an Account to see details.
Product
There are some things that were not done the right way initially that make Intergy EHR difficult to...
Login or Create an Account to see details.
Operations
I don't find the people at Greenway Health to be really involved, but they should be. The initial...
Login or Create an Account to see details.
Culture
The billing was set up to happen at a certain cadence, but Greenway Health was billing differently,...
Login or Create an Account to see details.
Culture, Value
Greenway Health charges for everything. We pay for licenses for providers to use the system, and the...
Login or Create an Account to see details.
Operations, Product
The product is intuitive, and I find it really easy to navigate. I have a new informaticist who...
Login or Create an Account to see details.
Relationship
Some of Greenway Health’s support people have thick accents, and the vendor has a lot of technicians...
Login or Create an Account to see details.
Product
The system is not integrated with most tools, like the immunization system we have in our state....
Login or Create an Account to see details.
Product
The EHR does provide access to a patient portal. It has that capability, but it has never been...
Login or Create an Account to see details.
Product
Greenway Health cannot make the referral system work, and that is a big issue. Intergy EHR was...
Login or Create an Account to see details.
Relationship, Product
Our informatics team is constantly working with our providers to satisfy some of their requests on...
Login or Create an Account to see details.
Culture, Value
The vendor had a very large price increase for their support last year. We had quite a lot of...
Login or Create an Account to see details.
Operations, Product
Intergy EHR is fairly intuitive. Generally, when patches are released, we wait a while before we...
Login or Create an Account to see details.
Relationship
The vendor's support people always have slow responses, and it takes a while to close tickets....
Login or Create an Account to see details.
Operations
Greenway Health will occasionally come on-site to touch base with us and give us some basic...
Login or Create an Account to see details.
Loyalty, Relationship
We are considering replacing Intergy EHR because Greenway Health has had double-digit rate increases...
Login or Create an Account to see details.
Value
There have been significant rate increases, but Greenway Health doesn't charge for every little...
Login or Create an Account to see details.
Product
Integration is difficult. We have been trying to set up a lab portal with some local labs, and that...
Login or Create an Account to see details.
Loyalty, Product
Intergy EHR is a good product. That is why we have stuck with it for so long. I like the product. We...
Login or Create an Account to see details.
Product
We get some complaints from our staff that they have used other applications that are easier. They...
Login or Create an Account to see details.
Culture, Value
Nothing comes from Greenway Health without a cost. It is also hard to find people from Greenway...
Login or Create an Account to see details.
Operations
At one point, I was finally able to track down a higher-up from Greenway Health, and I asked them...
Login or Create an Account to see details.
Relationship
Greenway Health will tell users whether the system is having problems through an email. If they have...
Login or Create an Account to see details.
Culture, Relationship, Operations
The vendor doesn't have ongoing training, and they don't come on-site. Other vendors will come in...
Login or Create an Account to see details.
Product
The system is an old product. There are much better systems. Intergy EHR works, but it isn't...
Login or Create an Account to see details.
Value
It is very difficult and costly for us to integrate add-ons into Intergy EHR. For example, we want...
Login or Create an Account to see details.
Relationship
We have an in-house person who has been working on Intergy EHR, and they end up doing most of the...
Login or Create an Account to see details.
Culture, Relationship, Operations
Greenway Health can't keep employees, so I don't know who my contact is for anything. When I finally...
Login or Create an Account to see details.
​
Featured Reports
Preferences