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Loyalty, Product
There are upgrades coming up that we are going to be doing. There are a lot of nice features that...
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Loyalty
We have made a strategic decision to convert from Merge VNA to another vendor’s VNA. I think it is...
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Operations, Product
We did a real upgrade on Merge Universal Viewer, and we didn't get the expected functionality...
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Relationship, Product
In terms of interoperability, Merge VNA is pretty good. We have a pretty good, decent relationship...
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Product
Merge VNA has some compatibility issues that the vendor hasn't gotten to. We would like Merge VNA to...
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Product
We have never really tried to do anything with Merge VNA beyond just using it.
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Relationship
We would like to see more responsiveness and communication from Merative's support team.
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Loyalty, Product
Merge VNA is starting to fall a little bit. The version of the system we upgraded to has been okay....
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Loyalty, Product
Merge VNA supports our organization's integration and interoperability goals immensely. That is...
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Loyalty
I am a little sad that I might have to give the system up in the coming years because my...
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Relationship, Value
The people who we work with at Merative are really good, and Merative is good about keeping all...
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Relationship
Our experience with Merative has been positive. They have been doing a good job of trying to partner...
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Product
The architecture of Merge VNA is perfect. It has redundant servers, so we can upgrade one while the...
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Relationship
Merge VNA is the least satisfactory product Merative has in terms of support and functionality. We...
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Relationship
We specifically ask other vendors we work with what they have done with Merative, and all of them...
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Product
Merge VNA receives images, but the images aren’t viewable properly in our PACS. The biggest issue is...
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Product
What is working well in Merge VNA is that everything is in a GUI. There is still a lot of stuff that...
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Loyalty, Relationship
Merge Healthcare is starting to go back to their roots of having a small feel and innovating at the...
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Loyalty, Relationship
Support is good, and things are moving forward and in the right direction. The team is back to...
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Relationship
With Merative as a vendor, I would like to see better support and better project management. The...
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Relationship
The vendor has made promises about potential hotfixes and things like that, but some of those...
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Loyalty, Product
I would like to see Merative continue to work toward a universal system back end instead of having...
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Product
The product's integration abilities are pretty good. Everything we have done in the product has...
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Culture, Value
The vendor charges for a lot of little things. That may have to do with where we are and where we...
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Operations
I don't know how much training there is for the system. VNAs are more about back-end storage. The...
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Relationship, Operations
When things are brought to the vendor as a team, it takes them a while to implement and deliver the...
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Operations, Product
Merative has been trying to push us to consolidate the PACS with the VNA, but we have been trying...
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Relationship
Merative does not keep all their promises. We didn't get the final result of what we purchased....
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Product, Value
We have fought with Merge VNA, but we have gotten it to do what we need it to do. We have used Merge...
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Relationship
Merative used to be better at being proactive. They used to send us alerts and stuff to let us know...
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Product
Merge VNA’s routing is its only saving grace. Its routing rules are good.
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Product
I haven't seen a major change in Merge VNA in the time we have had it. The functionality we use it...
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Relationship
Some high points of working with Merative are the support side and the vendor's customer success people....
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Product
I like that Merge VNA is stable and that it integrates with multiple vendors' systems.
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Relationship
We have regular meetings with the Merative teams to discuss support and projects and a regular...
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Loyalty, Operations, Product
We had an upgrade for Merge VNA, and it didn’t go very well. Certain things went well, but there are...
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Relationship
Merative does what they tell us they are going to do, but there are problems. However, they have...
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Product
Right now, our instance of Merge VNA is housed; it is not a cloud VNA. That makes it susceptible to...
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Product
We could do better than we are doing now with Merge VNA, and that could be because of both our IT...
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Loyalty
Merge VNA is not state of the art. It is hard to rate the product against current standards because...
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Relationship
We have been aggressive with Merge VNA, and we appreciate that it can stand on its own. It can also...
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Operations
We had a recent upgrade, and it went well, and things were smooth. I feel like the process was...
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Product
Overall, Merge VNA has been pretty good, and we have been quite happy with the solution’s performance....
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Relationship, Product
We continue to be happy with Merative’s product and their support. Especially given the age of our...
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Relationship
I don't have to contact Merative for support more than once or twice a month on average. But one of...
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Loyalty
We have more or less made the decision to leave Merative. Basically, the vendor hasn't been able to...
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Product
The platform hasn't worked correctly since we installed it. It is like a roach motel. Studies check...
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Relationship, Product
Ultimately, the system was supposed to replace our tape archive and put our disaster recovery...
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Value
I wouldn't buy Merge VNA again, mostly due to its performance and how difficult it is to get things...
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Operations
I would like the vendor to let us know what the results of their upgrades will be. I want to know...
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Loyalty, Product
I would like Merge VNA to be closer to a zero-footprint viewer. I would also like it to have...
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Loyalty, Product
We are using the system for diagnostic and referential things, and we plan to scale it for both. We...
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Loyalty
The system brings in certain studies. We needed a VNA that could support DICOM and non-DICOM...
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Relationship
We receive good support from Merative's team members, and they understand the system and the other...
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Product
Merge VNA’s administrative piece is pretty straightforward. I am not too familiar with the new...
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Product, Value
The vendor is making some progress. We recently upgraded the VNA, and it is more robust than it was...
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Product
We have had issues with the VNA system, which has not been as reliable as the other Merative systems....
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