Commentary Summary
If you don't have a login, getting started is easy.
User Commentary
Loyalty, Product
We have always used the Clintegrity product and CDE One, and we love them. At one point, we were...
Login or Create an Account to see details.
Product
Nuance has something called decision trees, and the product has its own encoder built in. But when...
Login or Create an Account to see details.
Product
CDE One is very intuitive software. It is not difficult to operate, and the reporting is phenomenal....
Login or Create an Account to see details.
Relationship
I have a person that is assigned to me at Nuance, and I can email them. They respond immediately. I...
Login or Create an Account to see details.
Relationship, Product
Sometimes with the decision trees, it is hard to find the correct one. The coding clinics are...
Login or Create an Account to see details.
Loyalty
I bought CDE One because it was supposed to be able to do a certain thing automatically, but it...
Login or Create an Account to see details.
Relationship, Product
Nuance’s reporting is specific to not only us but to our peer groups, so it comes in handy. Almost...
Login or Create an Account to see details.
Relationship
Nuance has always been very customer-centric. My account representative is very responsive to me....
Login or Create an Account to see details.
Relationship
I have no complaints. We get great support and responses from Nuance's support team.
Login or Create an Account to see details.
Product
The solution is comprehensive and informative.
Login or Create an Account to see details.
Relationship
The vendor provides excellent resources and support.
Login or Create an Account to see details.
Relationship
Nuance assigns a product specialist who is committed to our organization, and I have their number....
Login or Create an Account to see details.
Operations
I appreciate that Nuance has education available through Nuance University. My contact for Nuance...
Login or Create an Account to see details.
Relationship
The one thing that I would like to see from Nuance is their support chat feature open a couple of...
Login or Create an Account to see details.
Relationship
Nuance has timelines that they keep. The vendor keeps striving for improvements, and they...
Login or Create an Account to see details.
Product
One of CDE One’s biggest strengths is CDS Assistant, which suggests potential diagnosis...
Login or Create an Account to see details.
Relationship, Operations, Product
The analytics portion of CDE One is confusing when trying to find what we are looking for. It would...
Login or Create an Account to see details.
Operations
The product is fairly intuitive. We don't spend a whole lot of time training on the system. Usually...
Login or Create an Account to see details.
Product
We have actually recently had some data come through. We have looked at some of our priority charts...
Login or Create an Account to see details.
Loyalty, Product
We do plan on keeping Nuance CDI Solutions. I would absolutely buy it again. Some of the new...
Login or Create an Account to see details.
Culture, Value
As far as nickel-and-diming goes, we are in a constant state of chasing licenses for Nuance CDI...
Login or Create an Account to see details.
Operations
We changed something, and the transition was pretty seamless. With the handoff process from one...
Login or Create an Account to see details.
Loyalty, Product
The thing that really puts Nuance ahead of everybody else is their decision support. A lot of other...
Login or Create an Account to see details.
Product
The vendor delivers new technology that meets our needs in terms of artificial intelligence and a...
Login or Create an Account to see details.
Relationship
We are helping to develop the vendor's road map, and the vendor is very engaged when there are...
Login or Create an Account to see details.
Loyalty, Product
I feel like I'm ahead of other departments in terms of knowing what is needed in coding and quality....
Login or Create an Account to see details.
Operations, Product
With upgrades, I don't have to do a thing. Everything is there in the background. The system gets...
Login or Create an Account to see details.
Operations, Product
When we implemented CDE One, there was a significant improvement in the ease of coding a chart. One...
Login or Create an Account to see details.
Operations
Since the implementation of this program, we have lost a clinical documentation specialist and hired...
Login or Create an Account to see details.
Relationship, Product
Every month, the vendor continues to update the information embedded in the system, so they are...
Login or Create an Account to see details.
Relationship
I find it difficult to make a recommendation to Nuance. The product is superior, and I haven't...
Login or Create an Account to see details.
Operations
The Nuance product is excellent in terms of functionality and ease of use. The implementation team...
Login or Create an Account to see details.
Culture
From a partnership standpoint with the vendor, the vendor’s sales process is extremely aggressive,...
Login or Create an Account to see details.
Product
CDE One is a great product. Having a cloud-based product is huge because our teams can be remote....
Login or Create an Account to see details.
Culture
We like the product and its ease of use. I have used products from Nuance for many years, and every...
Login or Create an Account to see details.
Relationship
Our decision to purchase and implement CDE One was the correct decision. The program does what was...
Login or Create an Account to see details.
Relationship, Product
Nuance is not innovative. The vendor claims the product has a post-discharge review process, but it...
Login or Create an Account to see details.
Relationship, Value
The product has good references embedded in it. It does a good job pulling pertinent pieces of the...
Login or Create an Account to see details.
Relationship, Product
Nuance needs to be more innovative with the product and other components of the CDI work. It seems...
Login or Create an Account to see details.
Product
Nuance CDI Solutions doesn't have a direct connection with physicians. Physicians can use a...
Login or Create an Account to see details.
Culture, Relationship
We get communication from higher-ups at Nuance, but it seems like they pitch other products rather...
Login or Create an Account to see details.
Loyalty
I will explore other vendors before our contract with Nuance finishes. I am familiar with many other...
Login or Create an Account to see details.
Relationship, Operations
I use Nuance’s online support portal to put in tickets, and I see fairly good responses. I am happy...
Login or Create an Account to see details.
Operations
The initial training with Nuance was fine. I'm not that fond of the ongoing training. Nuance used to...
Login or Create an Account to see details.
Relationship, Product
The reporting doesn't work as promoted. The product used to be bad from a technical standpoint...
Login or Create an Account to see details.
Relationship, Product
The product quality for Nuance CDI Solutions is good, and the product is stable. Nuance CDI...
Login or Create an Account to see details.
Product
With Nuance’s back-end reporting and how the reports are generated, I find that CDE One has more...
Login or Create an Account to see details.
Product
There are two types of queries in CDE One, and those are severity queries and clinical validation...
Login or Create an Account to see details.
Culture
When we were using Clintegrity software, the time came to renew, and Nuance told us we should move...
Login or Create an Account to see details.
Product, Value
I would not buy Nuance CDI Solutions again, but it is not a bad product. Nuance CDI Solutions has...
Login or Create an Account to see details.
Relationship
With Nuance, we did a lot of digging and found errors in reports, and when we opened tickets for...
Login or Create an Account to see details.
Operations
Nuance has one trainer that is excellent. However, when we have to train new employees and that...
Login or Create an Account to see details.
Relationship
If the software goes down, the technical support people are really good at getting it back up and...
Login or Create an Account to see details.
Operations
When we had a bit of turnover, our CDI people expected to work in the hospital and not remotely. We...
Login or Create an Account to see details.
Operations
When first started training employees after COVID-19, the training wasn’t optimal. We were able to...
Login or Create an Account to see details.
Relationship, Product
The software is excellent. I don’t mind working with the vendor to make it better. There are a lot...
Login or Create an Account to see details.
Relationship
Nuance has changed the account executive on us several times in a short period of time. Our...
Login or Create an Account to see details.
Operations
The Nuance physicians who do training for our physicians are outstanding.
Login or Create an Account to see details.
Product
The reporting capabilities are variable. The filters make it so that anyone can alter a report to...
Login or Create an Account to see details.
Loyalty, Relationship
I like the product. I like everything about the solution except the reporting structure. However, we...
Login or Create an Account to see details.
Relationship
Nuance keeps their promises, but they are much slower to keep their promises or to follow up than...
Login or Create an Account to see details.
Relationship
Anytime we have questions, we can ask our consultant. They schedule regular meetings, and we really...
Login or Create an Account to see details.
Product
There are a lot of resources built into the program that we can access, and that is really nice.
Login or Create an Account to see details.
Product
Overall, from an integration standpoint with our EHR system, the functionality is very good. There...
Login or Create an Account to see details.
Relationship
Nuance has updates and stuff, and they are always on the cutting edge of what can be done to help...
Login or Create an Account to see details.
Product, Value
The solution helps facilitate things, but it takes a lot more than that to drive outcomes and make...
Login or Create an Account to see details.
Relationship, Value
Nuance does chart reviews for us. We get several per quarter, and the vendor doesn't charge us for...
Login or Create an Account to see details.
Loyalty, Value
The Nuance solution is expensive, and it is kind of crazy that it is so financially burdensome....
Login or Create an Account to see details.
Product
There is always room for improvement. I would like to have the ability to pull in even more reports...
Login or Create an Account to see details.
Relationship
Our providers seem to like the reports and analytics from the system that we review with them....
Login or Create an Account to see details.
Relationship
Nuance works really well with us. They listen to our needs and make adjustments accordingly. They...
Login or Create an Account to see details.
Operations
When we first implemented the system, it was very smooth and our implementation went really well. We...
Login or Create an Account to see details.
Loyalty, Relationship
There are some leadership changes coming from Nuance regarding who will support us in the next year....
Login or Create an Account to see details.
Relationship, Operations
Nuance is the best vendor I have ever worked with, and a lot of that has to do with their customer...
Login or Create an Account to see details.
Operations
The vendor releases a webinar that staff members can dial into to see all the system's new features....
Login or Create an Account to see details.
Culture
There are no surprises with the vendor. We knew what we were paying for when we got the solution,...
Login or Create an Account to see details.
Product
Every time I turn around, the vendor is doing something else to enhance the system, gain visibility,...
Login or Create an Account to see details.
Product
The user interfaces in the product are easy and intuitive, and the vendor is always upgrading them....
Login or Create an Account to see details.
Relationship, Product, Value
The product gives us a leg up over other departments that are collaborating with us and trying to...
Login or Create an Account to see details.
Relationship, Product
The vendor offers electronic clarification and communication between our EMR and the product. We get...
Login or Create an Account to see details.
Relationship
Nuance is always reaching out to us. They are interested in what problems we are seeing and what is...
Login or Create an Account to see details.
Relationship, Product, Value
We have a best-in-the-industry organization that is feeding us what they see as the best outcomes...
Login or Create an Account to see details.
Value
The granularity that we can get from the product is unmatched by anything else we have seen. For...
Login or Create an Account to see details.
Relationship
The vendor is constantly receiving and internalizing our feedback. They have a client advisory board...
Login or Create an Account to see details.
Product
With the analytics from the system, I am able to easily identify query response rates, department...
Login or Create an Account to see details.
Product
We would like Nuance's system to integrate with a certain other system. That way, we could have...
Login or Create an Account to see details.
Relationship
Our contact person is great. It is really nice to have one contact person who can deal with...
Login or Create an Account to see details.
Product
The reports that I can see from the analytics page in the system show productivity, but that...
Login or Create an Account to see details.
Operations
The vendor does regular training with us where they go over improvements to the system and general information....
Login or Create an Account to see details.
Relationship, Product
The product has general reporting capabilities, but when it comes to the operational workflow and...
Login or Create an Account to see details.
Operations
I don't think the vendor is proactive enough with training or has come up with enough new training...
Login or Create an Account to see details.
Product, Value
With CDE One, we can't have our coders on the same platform. And having CDI coders on the same...
Login or Create an Account to see details.
Product
One of the issues with CDE One was that we could not find a way to integrate it. The vendor...
Login or Create an Account to see details.
Culture, Relationship
The vendor keeps 85% of their promises. They keep all promises that they have the ability to keep....
Login or Create an Account to see details.
Relationship
There have been times when we have asked the vendor what we need to work on and what gaps we have,...
Login or Create an Account to see details.
Loyalty, Relationship, Operations
The vendor oversells their analytics and underdelivers. They need to have an operational person or a...
Login or Create an Account to see details.
Product
As far as the query process goes, CDE One doesn't have a path to actually have our coders query the...
Login or Create an Account to see details.
Operations
Nuance is good at training. They have regular training sessions with our CDI staff to bring about...
Login or Create an Account to see details.
Loyalty
Nuance has some neat products that we have recently become aware of. Microsoft is going to be in...
Login or Create an Account to see details.
Product
CDE One is a clinical documentation improvement system. It is tied in with our other Nuance product,...
Login or Create an Account to see details.
Product
Nuance has upgraded CDE One to different versions, and that means they put more of it out in the...
Login or Create an Account to see details.
Relationship, Operations
The actual CDI staff members are trained to look for concepts, and there are hundreds of different...
Login or Create an Account to see details.
​
Preferences