Commentary Summary
If you don't have a login, getting started is easy.
User Commentary
Relationship
Sometimes when I send emails to R1, I get a response right away, but other times, the vendor is dead...
Login or Create an Account to see details.
Product, Value
Some outcomes Tonic has helped us achieve are ease of access for patient check-ins and patient...
Login or Create an Account to see details.
Operations
R1 expects their clients to pick up the form build in Tonic after the clients go live, and there is...
Login or Create an Account to see details.
Product
Tonic is not integrated fluently. We have a very clunky workflow process where we need multiple...
Login or Create an Account to see details.
Relationship, Product
R1 does regular updates to their Tonic application. That had me worried when I found out about it,...
Login or Create an Account to see details.
Loyalty, Product
There are certain things that staff members have to approve in Tonic, and we have decided to put a...
Login or Create an Account to see details.
Loyalty, Operations, Product
We have done so much training for Tonic, and things just haven't clicked yet. A lot of our staff...
Login or Create an Account to see details.
Relationship
We have had a problem with Tonic, and it has been weeks with no answers from R1. Also, we discover a...
Login or Create an Account to see details.
Relationship
Someone considering Tonic should be aware that they need to have a good infrastructure for their...
Login or Create an Account to see details.
Value
R1 does charge us for things, and there have been times when our director has been surprised and has...
Login or Create an Account to see details.
Operations
When we went live with Tonic, we had an issue that delayed our go-live, and we wonder whether that...
Login or Create an Account to see details.
Product
Tonic’s reporting tools aren't very self-explanatory at capturing beneficial information. I want to...
Login or Create an Account to see details.
Relationship
R1’s support folks are great, and they know their solution. Also, R1 listens to their clients, and...
Login or Create an Account to see details.
Relationship
R1 doesn’t have everything quite mapped out for Tonic. With most of our other solutions, we have...
Login or Create an Account to see details.
Product
When we built out the system, we could set certain appointment types to trigger certain clinical...
Login or Create an Account to see details.
Product
Our end users are split on whether they like the product. They like the idea that patients can use...
Login or Create an Account to see details.
Product
The vendor is slow to add new things to the system. When we start diving into their tools and...
Login or Create an Account to see details.
Loyalty, Product
We have had a lot of challenges and frustrations with the system. Unfortunately, I don't really know...
Login or Create an Account to see details.
Relationship, Operations
The vendor's development team is good at helping us figure out how to set things up and how to get...
Login or Create an Account to see details.
Relationship, Operations
The vendor's team is helpful when we reach out, but sometimes I am unsure whether anyone is working...
Login or Create an Account to see details.
Relationship, Operations
Recently, we got a new project manager at R1, and that person was like night and day compared to our...
Login or Create an Account to see details.
Culture
The system is a big tool. There are parts of it that sold us on it, like an integration with our...
Login or Create an Account to see details.
Product
Our patients have rated the system pretty highly. They like how its screens look, and they like how...
Login or Create an Account to see details.
Product, Value
Tonic has helped us achieve operational efficiency. We have completed a high number of digital...
Login or Create an Account to see details.
Product, Value
From a clinical effectiveness perspective, one of our goals was to leverage Tonic to collect...
Login or Create an Account to see details.
Product
We are not using the reporting and analytics tools because R1’s tools are not robust enough or...
Login or Create an Account to see details.
Loyalty, Value
One of our main concerns was that we would drive further inequity by using this platform because...
Login or Create an Account to see details.
Loyalty
The main reason why we chose Tonic was that R1 had partnered with our EMR vendor to integrate Tonic...
Login or Create an Account to see details.
Relationship
When we catch things, R1 can help us. In the past, we had some delays with documents, but R1 worked...
Login or Create an Account to see details.
Relationship
Our current consultant from R1 is helpful. Anytime we suggest something we think might be beneficial...
Login or Create an Account to see details.
Product, Value
Patients’ charts in Tonic are up front and in our faces now with the patients' medications and...
Login or Create an Account to see details.
Relationship
R1 is super good. Their tech folks are always able to come in for an ad hoc meeting to let us know...
Login or Create an Account to see details.
Value
There are fewer pain points when we use Tonic because we don’t have to scan the patient’s insurance...
Login or Create an Account to see details.
Product, Value
Overall, Tonic is a good application for all organizations that want to streamline the process of...
Login or Create an Account to see details.
Product, Value
Tonic has streamlined the check-in process in terms of data. We can get insurance cards and driver’s...
Login or Create an Account to see details.
Operations, Product
Our end users catch on quickly to Tonic. The vendor did a good job in terms of giving us job aids...
Login or Create an Account to see details.
Relationship, Product
R1 is still working on some glitches in their appointment dashboard for end users. There are a lot...
Login or Create an Account to see details.
Relationship, Operations
We rotate through consultants with R1. We had one person originally who was helpful and answered all...
Login or Create an Account to see details.
Relationship
When we have issues, R1 comes back to fix things promptly. Usually, if we ask for something that is...
Login or Create an Account to see details.
Product
There are a few tweaks in Tonic that we would like to make for our patients and staff. One is the...
Login or Create an Account to see details.
Loyalty, Relationship
R1 has a nice road map for the next year, so we know what is coming, and if we do ask for something,...
Login or Create an Account to see details.
Relationship
I would like to see more ongoing follow-up from R1 after implementations, like having somebody make...
Login or Create an Account to see details.
Operations
R1 did a great job of implementing Tonic. R1 has been really great at getting our problems solved....
Login or Create an Account to see details.
Operations
The upgrades for Tonic are a little sketchy for us. R1 is getting bigger, and we are getting a...
Login or Create an Account to see details.
Relationship, Product
We are going through a patient access uplift with our EMR, and there have been hiccups, but it is...
Login or Create an Account to see details.
Product
Tonic would be better if they had the report feature up to speed so we could access who is using the...
Login or Create an Account to see details.
Operations
R1 did a great job in the beginning with training, but now, we struggle to get some things that we...
Login or Create an Account to see details.
Value
When we refresh our nonproduction domains to make them current with the production domains, R1...
Login or Create an Account to see details.
Operations
R1 could have done better with their training, partly because a lot of what the training consisted...
Login or Create an Account to see details.
Product
R1 has an average product. There are some kind of catchy, kitschy, little things things in the...
Login or Create an Account to see details.
Relationship
The vendor doesn’t keep all their promises. That has manifested as the vendor telling us that they...
Login or Create an Account to see details.
Loyalty, Product
As far as delivering technology goes, R1 is playing catch-up most of the time. As far as ease of use...
Login or Create an Account to see details.
Product, Value
The outcome of the product is that we see a bit of improvement in the time that it takes to check a...
Login or Create an Account to see details.
Loyalty, Product
Overall, Tonic is pretty much accomplishing what we set out to do. It is not an enterprise-level...
Login or Create an Account to see details.
Relationship, Product
Sometimes the vendor’s code updates don't accomplish anything. They might have one or two things...
Login or Create an Account to see details.
Product
R1’s reports are not as user friendly or as valuable to us on our end as they should be. We are not...
Login or Create an Account to see details.
Relationship
R1’s support staff is excellent. They are tied to what they can do. Sometimes the support team is a...
Login or Create an Account to see details.
Relationship, Product
R1 is about average in terms of their proactivity. I know we have had a few occasions where we have...
Login or Create an Account to see details.
Loyalty
Tonic has an interface with our EMR, and R1 uses standard HL7 messages and the FHIR API, so some of...
Login or Create an Account to see details.
Relationship, Relationship
R1 has been great with communicating that they are working on their timelines, road maps,...
Login or Create an Account to see details.
Relationship, Relationship, Product, Product
There is some delay in working with the vendor to identify what we need. R1 says they have to focus...
Login or Create an Account to see details.
Product, Product
The solution is definitely patient friendly. On our end, we try to make sure that we work with our...
Login or Create an Account to see details.
Product, Value
The system has reduced time for our office assistant and medical assistant. We did see an increase...
Login or Create an Account to see details.
Loyalty, Product, Value
The benefit we get from the system is the integration with the EMR, but in the time that has elapsed...
Login or Create an Account to see details.
Loyalty, Relationship, Operations
We struggled with the system's stability shortly after the go-live, but R1 addressed that issue,...
Login or Create an Account to see details.
Operations
R1 did a good job on the implementation, even when something wasn't right. They listened and had a...
Login or Create an Account to see details.
Operations
R1 did a lot of the build and a lot of the training, but I have been part of other models that have...
Login or Create an Account to see details.
Relationship
R1’s customer support team does not understand our specific workflow, so it is sometimes hard to...
Login or Create an Account to see details.
Value
The system is pricey and has taken a lot of our time. We are not seeing more appointments right now....
Login or Create an Account to see details.
Loyalty
I would love for Tonic to be part of our long-term plans. Our challenge is that we have a new EMR...
Login or Create an Account to see details.
Relationship
I love R1. They are a great company. Everyone I have interfaced with has always stood behind the...
Login or Create an Account to see details.
Product
Like any other vendor, R1 could do some things to improve the product. I see room for improvement in...
Login or Create an Account to see details.
Product
The product has definitely been a patient satisfier. Overall, the ease of use has been good. I don't...
Login or Create an Account to see details.
Value
One thing that I think is important is that Tonic is a time-saver for our staff and patients. I...
Login or Create an Account to see details.
Product
There are a few opportunities for improvement with Tonic. For example, the reporting capabilities...
Login or Create an Account to see details.
Product, Value
The ease of use for our patients and staff is a strength of the product. Tonic has helped with our...
Login or Create an Account to see details.
Relationship
R1’s support team is really good. They are very proactive. We have a project manager assigned to us,...
Login or Create an Account to see details.
Loyalty
We have been really happy with R1. If we were staying on our current EMR, we would stay with them....
Login or Create an Account to see details.
Product, Value
We have achieved a lot of outcomes from using this solution because we have used it in many...
Login or Create an Account to see details.
Relationship
The vendor is pretty good at resolving concerns.
Login or Create an Account to see details.
Product
The pain point in the product is exporting results. The product exports a CSV file automatically...
Login or Create an Account to see details.
Operations, Product
Creating a new survey in the product is fast because the design is user friendly. The standard...
Login or Create an Account to see details.
Product
R1 originally didn't have hospital facilities under their belt, only physician offices and small...
Login or Create an Account to see details.
Product, Value
When it comes to the technology in the product, we have a lot of great feedback from patients. They...
Login or Create an Account to see details.
Relationship
R1 worked with us to help us with our process for preadmission accounts. If someone is preadmitted...
Login or Create an Account to see details.
Loyalty, Product
One of the issues we are facing right now is that we are trying to reevaluate and consolidate...
Login or Create an Account to see details.
Product
The biggest problem with the system is when we have to perform a back load of appointments, and we...
Login or Create an Account to see details.
Product
The system isn't perfect the way it is delivered, but it does get there. It has never been down or...
Login or Create an Account to see details.
Value
Tonic has been super helpful for us in terms of some of our quality metrics. We have noticed...
Login or Create an Account to see details.
Operations
It seems like we have to ask for things if we want training. R1 is willing, but they never provided...
Login or Create an Account to see details.
Relationship
The top-level executive assigned to our account can be very difficult to get ahold of, even when we...
Login or Create an Account to see details.
Operations, Product
Tonic, as a standalone platform, is not necessarily limited in functionality. However, it is...
Login or Create an Account to see details.
Product
The solution is unique and requires a lot of manual input and triggers. The integration process with...
Login or Create an Account to see details.
Relationship
The vendor has been good in terms of communicating and managing expectations. They haven’t ever...
Login or Create an Account to see details.
Relationship, Operations
The one place where R1 really stands out from everyone else is their level of service. If we have an...
Login or Create an Account to see details.
Operations
R1 has a train-the-trainer model, and I disagree with that when we are engaging as many end users as...
Login or Create an Account to see details.
Product
Tonic is a cloud-based product, and R1 gives all of their clients the same version and upgrades them...
Login or Create an Account to see details.
Operations
R1 doesn't really provide any kind of specific training as they update their software. It is up to...
Login or Create an Account to see details.
Product
The frustration we feel surrounding the product isn't because of Tonic’s flexibility; it is because...
Login or Create an Account to see details.
Product, Value
Tonic allows us to send appointment reminders to our patients via text or email. While it allows us...
Login or Create an Account to see details.
Relationship, Product
R1’s reporting tools are kind of rudimentary. The main dashboard has been lacking, but they put in a...
Login or Create an Account to see details.
Relationship
R1’s support team is great. They have assigned dedicated staff so that there is consistency in...
Login or Create an Account to see details.
Product
We like the ability for patients to update, verify, and provide their preregistration information...
Login or Create an Account to see details.
Value
We did not anticipate the budget change or the additional costs that R1 brought forward. Our...
Login or Create an Account to see details.
Product
I would like to see an additional focus on administrative tools and reporting tools so that system...
Login or Create an Account to see details.
Relationship, Product
With R1, we were able to create a process for verbal consent. We sometimes work with children, and...
Login or Create an Account to see details.
Product
The operability of the product’s dashboard for reporting is not optimal and has to get better....
Login or Create an Account to see details.
Product
Patients with Android phones have a terrible experience with Tonic. We have been trying to help the...
Login or Create an Account to see details.
Relationship, Product
In our region, we have a lot of people with two last names, and Tonic sometimes cannot recognize...
Login or Create an Account to see details.
Product, Value
We have positive outcomes; our patient access staff has reduced the time it takes to complete their...
Login or Create an Account to see details.
Relationship
The vendor is very accommodating. If there are any issues, they work with our team. They stay on...
Login or Create an Account to see details.
Operations
R1 does in-service or maintenance training with our analysts to make sure they know how to make...
Login or Create an Account to see details.
Relationship
We have had questions come up, and R1’s integration engineers have told us our thoughts are good...
Login or Create an Account to see details.
Relationship
R1's support is good, but we have to go through our EMR, and that is not good because of how we have...
Login or Create an Account to see details.
Relationship, Operations
R1 takes the time to listen, and even though they have a transition to operations in their...
Login or Create an Account to see details.
Product, Product
I would like to see a bit more finite data from Tonic, specifically because we have an institution...
Login or Create an Account to see details.
Operations, Operations
The vendor’s training was very surface level. Granted, another group technically owns most of our...
Login or Create an Account to see details.
Product, Product, Value, Value
Our patients are having a hard time adapting at the moment. The product is helping with our check-in...
Login or Create an Account to see details.
Relationship, Relationship, Product, Product
R1 didn’t account for how many patients we see. We have a lot of reports of the product crashing,...
Login or Create an Account to see details.
Relationship, Relationship
We would like the vendor to be more proactive because we are not dealing with the group that built...
Login or Create an Account to see details.
Operations, Operations
I liked R1’s project build. It was so easy to follow and update, and the coordination of the project...
Login or Create an Account to see details.
Operations, Product
I have had many struggles with making the product work for my organization. We have had to implement...
Login or Create an Account to see details.
Relationship
When we ask the vendor for help, they are very helpful. They are more than willing to set up...
Login or Create an Account to see details.
Culture, Operations, Value
In the beginning, the vendor essentially sent us some videos, and that was it. The product is a...
Login or Create an Account to see details.
Relationship
I need to give R1 credit for continually working to improve their product. They do a very good job...
Login or Create an Account to see details.
Product
The system's functionality is great when it works, but the system has had some downtime recently.
Login or Create an Account to see details.
Relationship
When there is an issue, we have to go through our EMR vendor for support. However, if we have a...
Login or Create an Account to see details.
Product, Value
Tonic has benefited our clinics at times and has helped expedite the check-in process by getting rid...
Login or Create an Account to see details.
Operations
The training process was a very brief handoff conversation that occurred. There could definitely be...
Login or Create an Account to see details.
Product, Value
We have definitely had our fair share of challenges with Tonic. With applications being hosted with...
Login or Create an Account to see details.
Product, Value
The main outcome of using the system is a reduction in the duplication of effort among the patients...
Login or Create an Account to see details.
Relationship
R1’s communication is phenomenal. Most of the vendor's team members have amazing responsiveness. I...
Login or Create an Account to see details.
Operations
When we first started our journey with the system, we felt like it was in its infancy. I thought it...
Login or Create an Account to see details.
Relationship, Operations, Product
There have been some system stability issues and interface issues with the system. Typically, the...
Login or Create an Account to see details.
Product
There are opportunities for improvement in terms of how we rolled our patient texting platform out....
Login or Create an Account to see details.
Relationship
Sometimes deliverables are a little slower from R1, but R1 is engaged and works with us.
Login or Create an Account to see details.
Product
One area of opportunity for R1 is their out-of-the-box reporting. I don't feel like the data is...
Login or Create an Account to see details.
Product
We wanted to use R1's system for a certain use case, so in order to try to speed things up from a...
Login or Create an Account to see details.
Product
The solution is definitely patient friendly. On our end, we try to make sure that we work with our...
Login or Create an Account to see details.
Relationship
R1 has been great with communicating that they are working on their timelines, road maps,...
Login or Create an Account to see details.
Relationship, Product
There is some delay in working with the vendor to identify what we need. R1 says they have to focus...
Login or Create an Account to see details.
Product
We definitely want to be able to offer the system in other languages, but Tonic doesn't have a way...
Login or Create an Account to see details.
Operations
R1 is very detailed oriented when it comes to training. They go step by step and make sure that we...
Login or Create an Account to see details.
Culture, Value
We try to make sure that we are not asking for anything new or unexpected from R1, but they are good...
Login or Create an Account to see details.
Product
We have two EHRs, and that is such a hurdle for the discrete mapping that we do. We encounter...
Login or Create an Account to see details.
Product
For our patients and family, there are some concerns with some sections, like the medication or the...
Login or Create an Account to see details.
​
Featured Reports
Preferences