AutoPharm Enterprise Commentary
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Subject Expert
Jackson Tate
Research Director
Commentary Summary
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User Commentary
Loyalty, Product
There is some back-and-forth about moving to a different product because the rest of the enterprise...
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Culture, Value
I don't always love the pricing structure for AutoPharm Enterprise, but I don't get any charges...
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Product
It would be nice if AutoPharm Enterprise weren't based on the devices. One thing that is really nice...
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Operations
There isn't really any additional training with Swisslog Healthcare, and they are way behind on the...
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Product
AutoPharm Enterprise is super easy to use, but we have had a lot of problems with our packaging part...
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Relationship
The support team from Swisslog Healthcare is pretty good. They take care of us really quickly if we...
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Relationship
Swisslog Healthcare has changed their help desk. We used to wait 45 minutes to an hour until someone...
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Product
Swisslog Healthchare’s system has great data. The downside is the data is really hard to get. The...
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Loyalty, Product
We have had the product for a long time, and it has just kept going.
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Relationship
There is a person from Swisslog Healthcare who comes every year, and they are excellent. They come...
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Relationship
When something isn't right, it would be nice to have emails or phone calls in advance to let us...
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Product, Value
AutoPharm Enterprise is transparent for counts. We can either be right at the system or log in...
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Relationship
I don't use a lot of the reports in AutoPharm Enterprise because the system takes a long time to...
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Operations
We don’t have training from Swisslog Healthcare. We figure things out and train ourselves.
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Loyalty
We have looked at competitors, but we really like AutoPharm Enterprise because it allows all my...
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Value
There haven't been any charges as we have reached out to Swisslog Healthcare for something with the...
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Operations, Product
When we did the software upgrade, we didn't have any problems, and I know there was some one-on-one...
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Culture, Operations, Product
Swisslog Healthcare stuck us on an interface, and we weren't happy. Trying to get into the system is...
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Relationship
We don’t have much involvement with Swisslog Healthcare. We don’t really hear much from the vendor....
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Culture, Value
Most of our costs are incorporated with the cost of the product, and that is helpful.
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Loyalty
One reason we decided to move away from AutoPharm Enterprise was that we had a different vendor’s...
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Loyalty, Relationship
We decided to switch away from AutoPharm Enterprise because our customer service was complete trash....
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Loyalty
Our project manager from Swisslog Healthcare is fantastic. If that person ran the company, we would...
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