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WellSky Hospice (Kinnser) Commentary
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Paul Hess
Research Director
KLAS Research Director - Paul Hess
 
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User Commentary

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Nurse

Relationship, Operations, Product

A functionality exists within the Kinnser application where we can create a task, and that is great,...

May 2024
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Nurse

Relationship

I have always had a client site representative with WellSky. They set up regular meetings, and they...

May 2024
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Nurse

Product, Value

WellSky Hospice is simple, but it lacks so much that it is almost null and void. While it is simple...

May 2024
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Nurse

Loyalty, Product

WellSky Hospice is being sunsetted. WellSky doesn't have a date for that yet, but they are no longer...

May 2024
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Nurse

Relationship

WellSky has not really delivered any new technology that I know of, and I never know when I'm going...

May 2024
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Director

Product

There is a disconnect between the billing and clinical sides of the product. Overall, the staff...

May 2024
||
(0)
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Director

Relationship

We used to communicate with the vendor a lot more before WellSky came and bought them because then...

May 2024
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Director

Product

Within the product and more specifically the quality piece on the compliance side, the plan-of-care...

May 2024
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Director

Relationship

The service tech we work with at WellSky has helped us a lot and really can solve a lot of problems.

May 2024
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(0)
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Director

Relationship

If WellSky is sending something out to the research team to review, there is not a quick response....

May 2024
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Director

Product, Value

The product is friendly in terms of documentation for the nurses, but on the back end, things just...

May 2024
||
(0)
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Director

Product

If I am just documenting, the product is user friendly. The ability to bring everything full circle...

May 2024
||
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Director

Relationship

When we call to ask WellSky something, their level of support in trying to fix the issue is...

May 2024
||
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Director

Product

When our nurses start a note within the product, they put in their wound care information, save it,...

May 2024
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Director

Loyalty, Relationship, Product

WellSky stopped doing upgrades a couple of years ago because they were going to have everybody go to...

May 2024
||
(0)
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Director

Operations

Most of WellSky’s training is online. We worked through that, but when we call to get help from the...

May 2024
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Analyst/Coordinator

Product

WellSky Hospice is not completely horrible, but it is not great. For patient intake into the WellSky...

May 2024
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Manager

Product

I don't prefer WellSky Hospice. The system is quite different, and the things we document are...

Mar 2024
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Manager

Product

The wound care worksheet within the WellSky Hospice node is hated by all. It doesn't truly fill the...

Mar 2024
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Manager

Value

I know WellSky charges us for different things. We have a base, and then if we add certain things,...

Mar 2024
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Manager

Relationship

In most situations, we have to wait forever when we call WellSky’s technical support team. But when...

Mar 2024
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(0)
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CFO

Product

The WellSky EMR does okay meeting the full needs of hospice care. It is not perfect. The clinical...

Mar 2024
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CFO

Product, Value

There have been some billing issues. One of the things that we didn't like about the system was that...

Mar 2024
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CFO

Product

The system works better than our previous EHR, but one thing we want from the vendor is a hard stop...

Mar 2024
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CFO

Product

There is a wound care section in the RN assessment, and sometimes not every question fits every...

Mar 2024
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(0)
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CFO

Product

The system doesn't make it easy to track how a wound is doing. I plot what the wound looks like...

Mar 2024
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(0)
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CFO

Relationship

There is one thing the vendor calls Kmail. This may be a problem where we don't understand what is...

Mar 2024
||
(0)
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CFO

Loyalty

When we chose Kinnser, it was a good move. But Kinnser would have to update things before we would...

Mar 2024
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(0)
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CFO

Relationship

One thing I know I don't like is that I'm typically unable to get phone help. That happens to a lot...

Mar 2024
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CFO

Relationship

The person on our side who does compliance calls Kinnser pretty frequently, and it feels like we are...

Mar 2024
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(0)
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CFO

Culture, Value

There were some modules that we didn't use because they had additional charges. I would prefer if...

Mar 2024
||
(0)
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CFO

Loyalty, Product

The vendor has quit focusing on the product, so they haven’t been upgrading it and keeping it...

Mar 2024
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CFO

Product

The overall product quality was okay but not stellar. For instance, if we entered a nursing...

Mar 2024
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CFO

Product

The CNAs could chart easily. I don't think anybody had a hard time charting, so I don't have any...

Mar 2024
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COO

Product

I would tell a peer that the Kinnser Software product is solid in its performance, has little to no...

Jan 2024
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Manager

Loyalty

To date, WellSky hasn’t been good at delivering new technology, but we met with WellSky, and their...

Dec 2023
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Manager

Relationship, Product

WellSky Hospice complies with Medicare regulations for what a system has to provide, and the vendor...

Dec 2023
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Manager

Loyalty

WellSky Hospice meets our needs, but it doesn't exceed them. WellSky doesn't seem to want to improve...

Dec 2023
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(0)
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Manager

Culture, Value

WellSky just rolled out a new product that is supposedly more tailored to hospice than the software...

Dec 2023
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(0)
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Manager

Relationship

The vendor provides pretty good support when we log a case for an issue.

Dec 2023
||
(0)
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Manager

Relationship

When we have a request for or an issue with a certain component of the system, we have a five-day...

Dec 2023
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Manager

Culture, Product

Initially, I was impressed with the system because of the functionality that it had over the...

Dec 2023
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(0)
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VP/Other Executive

Loyalty

The product we started with was extremely effective. However, our current EMR was acquired, and we...

Nov 2023
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(0)
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CEO/President

Loyalty

We are on the vendor's old hospice system, and we have been looking at migrating to their new...

Nov 2023
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(0)
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CEO/President

Relationship, Operations, Product

WellSky sometimes struggles with upgrades because things break when they do upgrades. We would like...

Nov 2023
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(0)
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CEO/President

Value

The vendor tends to want to charge for every little thing. That is a bit annoying.

Nov 2023
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(0)
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CEO/President

Product

I would tell others that the core product has been serviceable. The vendor still has yet to fully...

Nov 2023
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(0)
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VP/Other Executive

Product

WellSky Hospice is overall very user friendly. It is nice to be able to pull records of vital signs,...

Oct 2023
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(0)
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VP/Other Executive

Product

WellSky Hospice is very user friendly, and it is easy to maneuver the system. I like the data that...

Aug 2023
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(0)
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VP/Other Executive

Loyalty

I am not sure whether there will be an improvement in the overall product quality. WellSky has been...

Aug 2023
||
(0)
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Director

Operations

We would like to be able to reach WellSky and have them teach us. We can't reach the vendor, and...

Jun 2023
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(0)
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Director

Relationship, Product

We cannot use WellSky Hospice very well for research on insurance coverage or for the handoff...

Jun 2023
||
(0)
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Director

Relationship, Product

WellSky Hospice is very stable. We don’t need to call the customer support team very often because...

Jun 2023
||
(0)
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CEO/President

Relationship

WellSky designated a customer service representative for us. We had a different representative prior...

Jun 2023
||
(0)
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CEO/President

Operations

WellSky does provide some written guidance for training. The vendor is not available for questions...

Jun 2023
||
(0)
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Related Reports
Perception
KLAS article icon
Transitions of Care 2022
29 December 22    |   Bradley Hunter and Paul Warburton
Inefficient care transitions lead to wasted time and energy, increased risk of human error, and potentially poor experiences for both patients and providers. Despite the industry’s attempts to ensure the right information is sent to the right people at the right time, healthcare organizations must often revert to manual processes for data entry, verification, and communication. Some organizations use or want to use technology to streamline their transitions of care (TOC). This report—KLAS’ first to look at TOC—draws from the perspectives of 95 healthcare leaders across multiple care settings to understand their adoption of care transition technology, the challenges they encounter in their care settings, and the vendors they are considering.
Perception
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Home-Based Post–Acute Care 2022
10 November 22    |   Cimone Smith and Paul Hess
The homecare market has surged as healthcare organizations have sought to maintain quality patient care throughout the pandemic and fulfill requirements for value-based reimbursement. Organizations are looking to expand their homecare offerings; however, the pandemic has exacerbated staffing shortages and decreased bandwidth, making operations—let alone growth—difficult. To help organizations understand how peers are approaching the current environment, KLAS interviewed 88 leaders from home-based care organizations regarding the top challenges they face and the technology vendors they use or have considered investing in to address these challenges.
Performance
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Post–Acute Care EMR Product Suites 2022
30 August 22    |   Paul Hess and Paul Warburton
Most providers in post–acute care settings want technology built for their specific area, but they face challenges with interoperability, analytics, value-based reimbursements, and care coordination. Increasingly, organizations are looking for vendors that can meet all their post–acute care needs. Several vendors are answering the call, despite the highly varied, unique challenges associated with each care setting. This report examines what solutions are offered, how they are being adopted, and how well they meet setting-specific functionality needs (particularly for home health and LTC/SNF). The report mainly focuses on vendors specific to post–acute care but also provides a brief look at the post–acute care solutions of enterprise acute care EMR vendors.



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