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User Commentary
Product
On the population health side, the interactive voice recognition phone calls for outreach with Emmi...
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Relationship, Product
There is nothing new with Emmi for Patient Driven Care Management. Wolters Kluwer is really not...
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Product, Value
The biggest outcome Emmi for Patient Driven Care Management is driving for us is Medicare wellness....
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Product
I would tell a friend that Wolters Kluwer's patient engagement and the system's ability to really...
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Product
The technology that Wolters Kluwer has for transferring patients directly to the services that they...
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Operations, Value
The system is an invaluable tool that we are getting more and more providers to use to educate our...
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Relationship
I have asked Wolters Kluwer for a couple of specific things, and they are working on those things...
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Relationship, Product
In terms of raw patient education, Wolters Kluwer's system is designed in a way that really looks at...
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Relationship
Wolters Kluwer's team is one of their advantages. The team members that work with our staff members...
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Loyalty, Operations
In terms of improvements, I would suggest more content for the system. Wolters Kluwer has a road map...
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Culture
Wolters Kluwer's sales pitch about the product's value could be explained better. I know that our...
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Relationship
Our current representative is very responsive and engaged, and they reach out. I went years without...
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Product
Emmi for Patient Driven Care Management is fairly easy to use. We have done a lot remotely since the...
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Product, Value
With as little time as providers have to do everything they need to do with one patient and get...
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Loyalty
I don’t know whether Emmi is part of our long-term plans because I don’t know the compatibility...
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Relationship, Product
In terms of ease of use on the office staff with Emmi, luckily, I am not the IT person who has to...
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Relationship
The level of dedicated account support we get from the vendor is pretty good. I balance a bunch of...
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Relationship, Product
We have a collaborative relationship with the vendor, and they have built things that have been...
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Product
The vendor has built a call series tool, and we can also get a report on a regular basis on the...
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Culture, Loyalty, Relationship
When we first started with the system, we had regular phone calls with the vendor and a stronger...
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Product
If a dashboard indicates that a patient is scoring at risk, akin to a car's dashboard signaling an...
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Loyalty, Product
The greatest issue we have with this solution right now is bidirectional messaging. We would like to...
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Product
I am very familiar with the solution and how it works. However, some of our leaders who may be...
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Relationship, Operations, Product
Wolters Kluwer is implementing a tiered integration approach for us; that has been super helpful...
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Relationship
Wolters Kluwer really excels in the support area. We have never had an issue getting ahold of our...
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Relationship
The communication with Wolters Kluwer has been really great, and that has been super helpful. The...
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Product
With this solution, there is a process that the patient has to do whenever they are receiving...
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Loyalty, Relationship
Wolters Kluwer is easy to work with. We have never had difficulty telling them something and...
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Loyalty, Product
I would like an easier way to track patients in the dashboard and see red flags at a glance. It is...
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Loyalty, Product
In terms of opportunities for Wolters Kluwer, they are still trying to mesh all the print content...
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Culture, Relationship
I don't think I have been in touch with an executive at Wolters Kluwer. The only executive I ever...
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Relationship, Product
Emmi is not very flexible. Unless a patient’s answer fits into the box, the system is difficult for...
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Relationship, Product
Emmi is pretty slick for our office staff. Once we send over the file, we are done with it. The only...
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Value
I’m not sure we would buy Emmi again. There are a lot of vendors that offer the same type of...
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Culture
Wolters Kluwer said they would be able to write back discrete data to another one of our systems. We...
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Operations, Product
In terms of upgrades, Wolters Kluwer only does upgrades upon request, so that process is fairly painless....
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Relationship
Whenever we have any concerns or any questions, someone at Wolters Kluwer answers in a timely...
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Relationship, Value
When we ask for what seem like basic changes, we are told by Wolters Kluwer that they can’t make...
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Loyalty, Operations, Product
When Emmi was built into our last EMR, it was very easy for our staff members to use. However, we...
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Operations
The system is very patient friendly and easy to use. Wolters Kluwer is really good at providing...
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Relationship, Operations
Wolters Kluwer is a great partner. Every so often, I get to talk with their regional people, and...
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Relationship, Product
Based on the feedback from the Emmi end users, there is a lack of clarity regarding ease of use.
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Relationship
We like the feedback, availability, communication, and most importantly, the partnership with the...
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Loyalty
We have been very satisfied with Emmi. We looked at several vendors, and Wolters Kluwer came to the...
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Culture, Value
We have worked with Wolters Kluwer a lot on optimization pieces, and they deliver things to us in...
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Relationship
Wolters Kluwer’s support team is good. I haven't used their phone and web support team, but I have...
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Operations, Product
What I like about Emmi is that if something changes in the healthcare space, things in the product...
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Product
We have so many different initiatives, and we launch campaigns through Emmi. We have a...
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Relationship
I have a really good connection with our contact from Wolters Kluwer. Our contact has set up regular...
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Operations
The one hang-up we have with the system is that our physicians want more training. With 700 things...
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Relationship
If there is a hiccup with the system, the vendor will work to fix it. They will bring in a team to...
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Product
The system works great for one side of our organization, but there are some glitches on the other...
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Operations
I didn't realize the length of the runway necessary to get started with Emmi. We tried to get things...
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Product, Value
We love that we can give people the solution to use on their own time. That helps minimize some...
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Relationship, Product
Emmi users are more satisfied and more engaged in their healthcare. The asterisk on that is that...
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Loyalty, Operations
From a project management perspective, I don't think we have implemented nearly as much as we could...
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Loyalty, Relationship, Product
Over the past couple of years, we have had some bumps around equity and inclusion. We need the...
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Relationship, Product
An opportunity for Wolters Kluwer is to improve the client portal so that we can do ad hoc reporting...
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Relationship, Operations
The Emmi team that we collaborate with is very responsive in addressing questions, and they...
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Relationship
Wolters Kluwer is a wonderful collaborator. They have always been an excellent vendor, and they have...
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Product
I love that the content is easily integrated into other solutions. Wolters Kluwer makes information...
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Loyalty
The biggest reasons why we are very willing to continue to pay for Emmi as well as other products...
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Value
Wolters Kluwer is starting to charge a little more for some pieces, and those pieces are getting a...
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Relationship, Operations
Wolters Kluwer’s training is very good, and the vendor's people are very helpful. If I am ever...
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Loyalty, Operations
I am very excited about all the upgrades from Wolters Kluwer. Everything they do really moves in...
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Relationship, Operations, Product
Wolters Kluwer does a very good job of helping the nurses and care transition staff know how to...
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Relationship
We are really enjoying Emmi and would recommend it to every hospital. Wolters Kluwer is constantly...
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Relationship, Product
Every now and then, there are a couple of little blips with the vendor's support team. The system is...
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Loyalty, Product
The ease of use with Emmi is varied because there are a lot of different ways to utilize it. A...
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Culture, Relationship
There has been a lot of turnover, but the vendor has been very intentional about making sure no...
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Operations
It is easy to get up and running on Emmi. There also isn't much that we have to do to train people.
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Product
The system's interface with our EMR could be improved. Instead of having to go through batch files,...
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Product
Looking at Emmi as a provider of patient education, it is hands-down the leader in surgical content....
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Value
I would tell someone who was looking at Emmi that its value is there. If users want to drive patient...
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Operations
During the implementation, Wolters Kluwer didn't have the complete build instructions to be able to...
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Relationship, Product
Emmi is really easy to use, and it works exceptionally well. The people who use Emmi are overjoyed...
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Product
We could do a better job of integrating Emmi to achieve the level of patient satisfaction that we...
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Product
Our patients' experiences with the system aren't quite perfect because tech savviness isn't a skill...
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Loyalty, Relationship
I don't see my overall satisfaction changing in a year. There aren't a lot of healthcare IT software...
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Product
Wolters Kluwer's delivery of new technology is seamless. When things are updated, the updates are...
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Relationship
I had used Emmi in the past, so when there were discussions about bringing Emmi into our...
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Loyalty, Product
If we could get Emmi integrated into our patient portal and possibly send things through text, that...
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Relationship
We have Emmi in multiple places, and when our office staff can't find it, all they do is email me...
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Culture, Value
Wolters Kluwer charges for a lot of things, and I am not happy about that. If we need things that...
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Culture, Relationship
Wolters Kluwer is extremely good at getting back to us. All I do is shoot them an email. Even with...
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Operations, Product
We need to figure out a way to get more people involved and watching the videos from Emmi. There are...
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Product
I would buy Emmi again. I really like it, and our patients seem to like it. It is nice that the...
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Relationship
Everyone I work with at Wolters Kluwer is awesome. Our representatives are really good about...
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Operations
When we implemented Emmi, Wolters Kluwer was really good about reaching out and setting up training....
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Operations
When we implemented Emmi, the vendor had really big turnover, and that affected some of the...
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Product
We like that Emmi implements with another solution that makes it very easy for patients to access...
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Relationship
My team provides files for specific things, and the vendor always seems to want to come directly to...
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Operations
The vendor shouldn't try to implement things directly without someone at our organization being a...
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Operations
The vendor needs to provide training for their own staff members on how to approach their customers....
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Relationship
When we are working on specific projects with the vendor, they will respond quickly and make...
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Relationship, Product, Value
Emmi has helped us successfully send patient programs to groups of patients. Its patient programs...
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Operations, Product
Patients are getting emails and watching videos, so nothing is negative. With the way Emmi is built,...
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Culture, Relationship
Wolters Kluwer is a very good partner. They keep to the contract; things are black and white....
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Value
We have tried to do some ROI analysis, and getting some data to Wolters Kluwer has been a struggle....
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Product, Value
There are some instances when we can't care for patients, such as when patients have comorbidities...
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Relationship
There have been some snafus along the way with Emmi when reports haven't shown up, but Wolters...
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Relationship, Product
Elderly patients are leery when automated voices call them with questions. Those patients don't know...
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Loyalty
Emmi is doing a great job. When we look at the engagement rates and our rates of retaining patients...
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Product
I take full advantage of all of the end reports Emmi sends. The system sends reports on all of the...
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Relationship
I can send text messages or call the support team to follow up. The support people are prompt about...
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Product
The only upgrade I can speak about from Emmis is with the phones. Things didn't change too much, but...
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Operations
Emmi offers different programs for education; there is additional education or input for things.
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Product
The product is used at our facility every day, and reports are run seven days a week. The patients...
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Product, Value
Emmi is definitely automated. I would love to have some things done by an actual person because I...
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Loyalty, Relationship, Product
We were in a steady state with Emmi for quite some time. Now, Wolters Kluwer is introducing some new...
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