Payment Integrity Solutions Commentary
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Subject Expert
Boyd Stewart
Vice President of Payer/Provider Collaboratio
Commentary Summary
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User Commentary
Relationship, Product
Zelis Healthcare controlled the allowable edits under their Cigna PPO contract; our biggest...
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Product
Nothing has changed in the last year with Zelis Healthcare. As far as I know, everything is going...
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Value
The most helpful thing Zelis Healthcare does is handle our bill reviews. We get a lot of savings for...
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Relationship
We have been with Zelis Healthcare for a long time. What makes them a good partner is that they are...
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Product
Zelis Healthcare is up-to-date as far as editing processing goes. Their editing process has gone...
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Operations
We don't really have to do a lot of training, but Zelis Healthcare does send out information on new...
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Relationship
One of the issues that I have with Zelis Healthcare at this point is they appear to be getting too...
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Relationship
Zelis Healthcare is not proactive with assistance. We need to keep pushing to get information and to...
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Relationship
There are a lot of troubles with Zelis Healthcare. Out of the gate, our relationship with Zelis...
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Relationship, Operations
Others on my team may rate Zelis Healthcare a little higher. Right now, I am discontented, so I am...
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Relationship, Product
Zelis Healthcare is not the first-pass vendor. We do not push a lot of edits; they present edits to...
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Relationship
We are extremely happy with Zelis Healthcare's services. The vendor's customer support is excellent....
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Culture
Zelis Healthcare is our only vendor in the payment accuracy and integrity solutions space. We tend...
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Loyalty, Product
I think Zelis Healthcare's operations are amazing. I would like to see the vendor make some...
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Product
I recommend better naming conventions for some of Zelis Healthcare’s solutions. The conventions can...
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Operations
During the implementation, Zelis Healthcare could have had a quicker turnaround on our questions....
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Relationship, Product
Zelis Healthcare’s biggest strengths are claims editing and wrap pricing. They have a fast...
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Product
Zelis Healthcare reviews our claims prepayments. That is one value that the vendor has added to the...
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Operations
Zelis Healthcare is slightly different than other vendors when it comes to training. We haven't...
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Value
The vendor provides industry-standard services at way above industry-standard pricing. The cost is...
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Relationship
I hardly ever use Zelis Healthcare's phone and web support. I use my client manager, and they are...
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Product
A lot of our challenges with upgrades with Zelis Healthcare are actually our problems. With...
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Operations
We don’t really have any difficult issues with Zelis Healthcare facilitating accurate payments, and...
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Value
Zelis Healthcare charges for everything, but they do not nickel-and-dime. If we have questions or...
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Relationship, Operations
We are a small third-party administrator that does not have a labor force as knowledgeable as that...
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