Middle East & Africa EHR 2024
A Look into Vendors’ Broader Portfolios

Author
Everton Santos

Author
Sidney Tate

Author
Spencer Corbett

February 23, 2024 | Read Time: 12 minutes

Over the last five years, the Middle East and Africa healthcare IT markets have expanded and evolved. The Middle East has seen consistent energy around EHR investment and digital transformation, with 10–15 purchase decisions being made annually. Energy in Africa has fluctuated year over year, impacted by some very large regional purchase decisions. When selecting an EHR vendor partner for the digital journey, organizations almost always consider other clinical, administrative, and financial functionalities in addition to the core EHR capabilities the vendor provides. This report both provides an update on EHR vendor performance and market share and offers KLAS’ first holistic look at EHR vendors’ broader portfolios in the Middle East and Africa, specifically highlighting the adoption and performance of ancillary EHR modules.

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Key Findings:

Health Insights Leads in Customer Satisfaction; Oracle Health Customers Remain Largely Satisfied; InterSystems Customers Note Varied but Improving Relationships & Delivery
IQVIA* Makes Inroads with Strong Focus on Middle East; Epic* Drives Satisfaction through Relationships, though Customers Want Better Localization
Regional Purchase Decisions Have Driven Changes in Market Share for Many Vendors in the Middle East & Africa over the Past Several Years
Most Vendors Offer Strong Clinical & Administrative Modules; Adoption & Performance of Financial Tools & Other Features Vary
Health Insights & InterSystems Offer Expansive Portfolios with Variable Performance Outside the Core EHR; Oracle Health Delivers Strong Clinical Modules, Less Adopted in Other Areas
Epic* & IQVIA* See Wide Adoption & Strong Performance among Smaller Live Customer Bases; Dedalus* More Narrowly Adopted

*Limited data

Writer
Carlisa Cramer

Designer
Jessica Bonnett

Project Manager
Sydney Toomer

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This material is copyrighted. Any organization gaining unauthorized access to this report will be liable to compensate KLAS for the full retail price. Please see the KLAS DATA USE POLICY for information regarding use of this report. © 2024 KLAS Research, LLC. All Rights Reserved. NOTE: Performance scores may change significantly when including newly interviewed provider organizations, especially when added to a smaller sample size like in emerging markets with a small number of live clients. The findings presented are not meant to be conclusive data for an entire client base.