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2024 BEST IN KLAS
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2019
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Ophthalmology 2024
Optimizing the Ophthalmology Experience through Functionality & Relationships
Author
Paul Hess
Author
Alex McIntosh
To combat a challenging financial market, ophthalmology practices are seeking EHR and practice management solutions that provide efficiencies, robust functionality, and strong ophthalmology-specific workflows. Many of these clinics also highly value their vendor relationships, where strong support and training enable the most effective use of the product and better outcomes for their practices. As a follow-up to Ophthalmology 2019, this report examines the dynamics of the ophthalmology EHR and practice management market by comparing some of the leading solutions in the market today.
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Key Findings:
- Catering to Small Practices, EyeMD EMR Healthcare Systems Leads in Overall Customer Satisfaction, Offering Strong Functionality & Workflows
- Customers Have High Confidence in Nextech’s Ability to Deliver on Promises; EyeMD’s Strong Proactivity Helps Improve Client Experience
- Customers Dissatisfied with Support and Relationships from ModMed and NextGen Healthcare
- Despite Perceived Gaps, Majority of Interviewed EyeMD EMR Healthcare Systems, ModMed & Nextech Customers Expect Their Experience to Improve
Writer
Carlisa Cramer
Designer
Bronson Allgood
Project Manager
Andrew Wright
This material is copyrighted. Any organization gaining unauthorized access to this report will be liable to compensate KLAS for the full retail price. Please see the KLAS DATA USE POLICY for information regarding use of this report. © 2024 KLAS Research, LLC. All Rights Reserved. NOTE: Performance scores may change significantly when including newly interviewed provider organizations, especially when added to a smaller sample size like in emerging markets with a small number of live clients. The findings presented are not meant to be conclusive data for an entire client base.