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User Commentary
Value
CSI Healthcare IT is competitively priced. I haven't seen anybody who has beat them, if not matched...
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Relationship
CSI Healthcare IT provided at-the-elbow contracted support. They recruited and identified qualified,...
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Operations
CSI Healthcare IT has knowledgeable staff. Internally, they are well organized, and the contractors...
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Relationship, Operations
We wondered how we were going to handle the how-to calls that were invariably going to come from...
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Relationship
CSI Healthcare IT had some bumps along the way. There were several times when I had to go back and...
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Operations
We had some issues with the providers not understanding how to enter certain data into the solution,...
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Relationship, Operations
CSI Healthcare IT was a great partner. They were waist deep in the mud while we were running through...
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Relationship
CSI Healthcare IT’s resources were generally accountable. We had one or two little issues of people...
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Relationship
The thing that stands out about CSI Healthcare IT is that they know our business, geography,...
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Relationship, Services
CSI Healthcare IT meets my expectations. We were looking for CSI Healthcare IT to help end users...
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Relationship, Value
At-the-elbow support is not my favorite area to work in. It is throwaway work. I don't think anybody...
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Relationship, Services
From a leadership standpoint, CSI Healthcare IT is very engaged.
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Operations, Value
My one complaint would be that CSI Healthcare IT's billing processes continue to not be up to par....
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Relationship
When working with CSI Healthcare IT, meeting budgetary targets is our number-one priority. The...
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Relationship, Operations
We had a leader from CSI Healthcare IT who was with us the entire time. They were my go-to, and they...
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Relationship
We had a budget, and CSI Healthcare IT stayed within that budget. They did not go a penny over. That...
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Relationship, Operations
I have been working with CSI Healthcare IT for years. They have always been my go-to, and I have...
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Relationship
CSI Healthcare was good. They were not the firm that won the RFP initially, and they ended up having...
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Relationship
The big thing with CSI Healthcare IT was their ability to pull off what they pulled off in a short...
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Relationship, Operations
There were times when we could have had better automation with CSI Healthcare IT and better data and...
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Relationship
There were a couple of people CSI Healthcare IT brought in for at-the-elbow support that had to be...
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Value
CSI Healthcare IT was very cognizant of travel and tried to group people into cohorts to decrease...
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Loyalty, Relationship
With CSI Healthcare IT, we looked at historical norms for a project of our size and complexity. Our...
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Operations, Services
CSI Healthcare IT is good strategically. Instead of giving me X number of consultants and telling me...
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Operations
Rather than coming in with a cookie-cutter approach, CSI Healthcare IT looked at each activation as...
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Relationship, Relationship, Value, Value
I have nothing against CSI Healthcare IT, but they provide an aggressive level of support that I'm...
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Relationship, Relationship, Value, Value
CSI Healthcare IT is able to meet objectives; if we ask for 10 bodies, they are able to provide us...
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Relationship, Relationship
The CSI Healthcare IT folks we deal with are pretty good; however, more executive involvement from...
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Relationship, Relationship, Operations, Operations
CSI Healthcare IT has remained consistent. They have provided a lot of HIT consultants, but they...
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Relationship, Relationship, Operations, Operations
Generally, I found that my experience with CSI Healthcare IT was not what I wanted it to be. The...
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Operations, Operations
The challenge that I ran into was that CSI Healthcare IT did a poor job of understanding some of our...
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Relationship, Relationship, Operations, Operations
Early on, I had a list of some people who I wanted to cut, and the firm had no one ready to go and...
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Relationship, Relationship
CSI Healthcare IT was available to speak to when issues were going on or we had to work through...
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Relationship, Relationship
CSI Healthcare IT is excellent at communicating and following up. They respond quickly when we have...
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Relationship, Relationship
We have used CSI Healthcare IT for several go-lives, so they know the drill. They know what we are...
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Relationship, Relationship
The firm was a great partner for us.
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Operations, Operations
We were training thousands of people, so CSI Healthcare IT augmented our team to help us with the...
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Relationship, Relationship, Operations, Operations
If we had a particular problem and asked the leadership team of CSI Healthcare IT what they had seen...
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Relationship, Relationship, Operations, Operations
The resources that CSI Healthcare IT brought to help didn't necessarily dig in to understand our...
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Relationship, Relationship
We knew who the firm’s executives were, and if we needed them, they were very quick to respond....
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Relationship, Relationship
We had to pull some strings and make some adjustments along the way to have the number of resources...
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Operations, Operations
In most cases of turnover, the firm offered us an additional candidate. We saw some delays in their...
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Operations, Operations
We did an extensive onboarding for our initial staff to make sure they knew Epic and our workflows....
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Relationship, Operations
CSI Healthcare IT had a very knowledgeable group. They were very trainable and receptive to our...
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Relationship
When we brought over a large number of staff, the staff didn’t always work out. But what I...
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Relationship, Operations
We tried to leverage CSI Healthcare IT’s rock-star performers from a concurrent project to be our...
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Value, Value, Value
CSI Healthcare IT's rates were the best among all the rates from the firms we worked with. And in...
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Relationship, Relationship, Relationship, Operations, Operations, Operations, Services, Services, Services
CSI Healthcare IT makes lodging really easy for the client. CSI Healthcare IT worked with me to...
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Relationship, Relationship, Relationship, Operations, Operations, Operations
CSI Healthcare IT has helped us with our superusers. For the most part, we heard overwhelming...
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Relationship, Relationship, Relationship
We realized that the at-the-elbow physician practices needed a more customized and tailored...
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Relationship, Relationship, Relationship
The executive that I have been working with has been a great partner in knowing when our big pushes...
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Relationship, Relationship, Relationship, Operations, Operations, Operations
Overall, CSI Healthcare IT has very good people. We saw both high and low performers, but CSI...
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Relationship, Relationship, Relationship
I have been working with one of CSI Healthcare IT's leaders, and that person has been phenomenal and...
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Value, Value, Value
With some products, we buy them and then learn that we have to buy everything to make that product...
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Relationship, Relationship, Relationship
CSI Healthcare IT really has shined for us in providing very specialized support for certain...
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Relationship, Relationship, Relationship
It took a little while for CSI Healthcare IT’s people to really catch a foothold and deliver what we...
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Relationship, Relationship, Relationship
What was most impressive about our engagement with CSI Healthcare IT was the response time pulling...
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Relationship, Value
Sometimes things fall apart for us in the pricing component of our engagement with CSI Healthcare IT...
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Relationship, Relationship, Relationship
CSI Healthcare IT's leadership assists in mitigating any issues trainers have. That is not the...
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Relationship, Relationship, Relationship, Operations, Operations, Operations
Overall, the staff from CSI Healthcare IT is exceptionally talented. I have worked at other...
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Value, Value, Value
CSI Healthcare IT is price efficient in comparison to other firms we have met with. For example,...
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Loyalty, Loyalty, Loyalty, Relationship, Relationship, Relationship
We have been happy with CSI Healthcare IT and will continue to use them. They are knowledgeable...
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Relationship, Relationship, Relationship
Parking is an issue at a lot of our hospitals. CSI Healthcare IT goes above and beyond to get...
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Relationship, Relationship, Relationship, Value, Value, Value
CSI Healthcare IT has some opportunities for improvement, but part of that is our challenge. Based...
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Relationship, Relationship, Relationship
Our sales representative from CSI Healthcare IT is extremely available to us and addresses things in...
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Relationship, Relationship, Relationship
Even if we do not have regular business with CSI Healthcare IT, they make a point of reaching out...
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Relationship, Relationship, Relationship
The firm is providing at-the-elbow support, and I am not hearing about any problems. That tells me...
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