Commentary Summary
If you don't have a login, getting started is easy.
User Commentary
Loyalty, Product
We would like to see more from the automation perspective for 360 Encompass System. We expect 3M to...
Login or Create an Account to see details.
Relationship, Product
3M has been a leader in developing coding products for quite some time, and to be honest, they don't...
Login or Create an Account to see details.
Loyalty
We went with 360 Encompass System because we were going to ICD-10 and because Solventum is the...
Login or Create an Account to see details.
Product, Value
360 Encompass System acts as a CAC no matter the department. It is actually looking for text to...
Login or Create an Account to see details.
Operations, Product
360 Encompass System helps new coder trainees learn within the solution rather than use a manual...
Login or Create an Account to see details.
Relationship
3M’s customer support has really improved. 3M wasn't as good until the last two or three years, and...
Login or Create an Account to see details.
Product, Value
360 Encompass System works well for our facility coding and all the services that we code for. We...
Login or Create an Account to see details.
Product
The system is very good, but it isn't perfect. The system's reports could be improved to be a bit...
Login or Create an Account to see details.
Relationship
When we need support from Solventum, most of their technicians do an excellent job of pinpointing...
Login or Create an Account to see details.
Product
The biggest thing the vendor could do would be to tweak their product. There are a lot of errors...
Login or Create an Account to see details.
Operations
To improve their training, the vendor should offer some trainings to touch base and answer questions...
Login or Create an Account to see details.
Product, Value
The best thing about the product is the value of the resources that it offers our program. That...
Login or Create an Account to see details.
Relationship
The vendor's support people are quick to respond to our issues, but they are slow to get us final resolutions....
Login or Create an Account to see details.
Product
Customers need to understand how templates and text can affect 360 Encompass System's ability to...
Login or Create an Account to see details.
Loyalty
We chose to go with 360 Encompass System because we are an MModal voice recognition shop. It makes...
Login or Create an Account to see details.
Operations, Product
The last couple of times that we have done updates to the system, we have had residual things not...
Login or Create an Account to see details.
Relationship
I would like to see Solventum commit to long-term support for their end users over time, especially...
Login or Create an Account to see details.
Product, Value
Since we started using the system, we have seen a big improvement in our productivity, especially...
Login or Create an Account to see details.
Operations, Product
There are little things that Solventum has made extremely challenging in the system, and I am...
Login or Create an Account to see details.
Loyalty, Relationship
We wouldn't have Solventum's product if we didn't think they were supporting us. 360 Encompass...
Login or Create an Account to see details.
Product
3M's solution is still the best product in town and, right now, the one that has the most bells and...
Login or Create an Account to see details.
Loyalty
3M is the devil we know, and they are still the best. However, I think what is coming is going to...
Login or Create an Account to see details.
Product
We recently updated to a new version of 360 Encompass System because the older version was built...
Login or Create an Account to see details.
Loyalty, Product
With the possibility of AI coming into play, I think everyone needs to be open-minded about 360...
Login or Create an Account to see details.
Relationship
3M does not keep all their promises. I think there is probably a lot of work they could do in terms...
Login or Create an Account to see details.
Product, Value
360 Encompass System has always made the job easier of getting the code and verifying the code, but...
Login or Create an Account to see details.
Product
My staff likes to use 360 Encompass System as a tool, but they will read the record in the EHR. The...
Login or Create an Account to see details.
Relationship, Operations
3M releases so many upgrades because they are trying to be proactive to get everything up to speed....
Login or Create an Account to see details.
Product
360 Encompass System has great references, the ability to search to find a topic, and the ability to...
Login or Create an Account to see details.
Operations, Product
3M comes out with a lot of updates. They will come up with an update, release it, and then have...
Login or Create an Account to see details.
Operations
3M does an initial training when a customer gets the product, and that is it. Customers don't...
Login or Create an Account to see details.
Relationship
3M gets somebody to support us right away. They may not have the same number of clients each week,...
Login or Create an Account to see details.
Loyalty, Product
It is 2024, and this product is an older development and reflects an older element of architecture...
Login or Create an Account to see details.
Operations, Value
There is no one best practice for how to use 360 Encompass System, so there are too many choices. If...
Login or Create an Account to see details.
Relationship
Large companies like 3M are bureaucratic, so there are a lot of processes and steps and entering of...
Login or Create an Account to see details.
Loyalty, Product
We have a recurring meeting. We review the metrics and the performance of the system regularly. We...
Login or Create an Account to see details.
Product, Value
We can't rely on the coder accepting the suggested codes, and every time we do, we run into quality...
Login or Create an Account to see details.
Product
We have used the product all throughout this health system in all departments and all capacities,...
Login or Create an Account to see details.
Relationship
3M is very proactive, especially on the cloud hosting piece. I know that is a new thing for them,...
Login or Create an Account to see details.
Product
With 3M, I would like to continue to see growth in their products because there are some limitations...
Login or Create an Account to see details.
Relationship
The product is good. The support is good. We struggled in the past, but now we get regular updates,...
Login or Create an Account to see details.
Relationship
We have a 3M account executive, and I work well with all of the 3M people we interact with. I don't...
Login or Create an Account to see details.
Product
3M has its pros and cons, and I'm assuming that is because of the practice management system that...
Login or Create an Account to see details.
Product
We do some studies outside the EHR, and those get imported. 3M handles scanned documents uniquely,...
Login or Create an Account to see details.
Operations
Our training pretty much stopped with 3M after our implementation. But within the tool itself, there...
Login or Create an Account to see details.
Culture, Relationship
3M has kept the promises that they have made to us. There was only one thing that they were not able...
Login or Create an Account to see details.
Product
There are some cons to 3M. With notes not being in a particular format, 360 Encompass System...
Login or Create an Account to see details.
Loyalty
I’m not sure whether 3M is part of our long-term plans because we just partnered with another...
Login or Create an Account to see details.
Relationship
When we were onboarding with 3M, we had an account manager who we had regular meetings with who...
Login or Create an Account to see details.
Relationship
When we have to reach out to 3M’s support team, they check everything possible that could be related...
Login or Create an Account to see details.
Product
The reports are the thorn in my side right now. I would like it if they were easier to use so that I...
Login or Create an Account to see details.
Relationship
3M is not prompt. I don't know what takes them so long, but they are not prompt.
Login or Create an Account to see details.
Culture, Relationship
We have frequent meetings with 3M to make sure that all of our needs are being met and that the...
Login or Create an Account to see details.
Product, Value
Our coders are definitely faster. When we implemented a certain module, we saw a bump in ED coding,...
Login or Create an Account to see details.
Culture, Value
A lot of times, anything that the vendor comes up with is an enhancement and is more money. Each...
Login or Create an Account to see details.
Relationship, Product
3M has a vision, but they are not consistent with sharing that. We would really like to do some...
Login or Create an Account to see details.
Operations
The vendor gives a high-level training, and because a lot of times their trainers have not used the...
Login or Create an Account to see details.
Operations, Product
A lot of the ease of use is the layout. The vendor tries to be thoughtful when they do the layout....
Login or Create an Account to see details.
Relationship
I love 3M. They are one of the top-notch vendors. They are supportive and the best in the coding...
Login or Create an Account to see details.
Relationship
3M actually sends out hotfixes right and left. As soon as something is identified, the vendor tells...
Login or Create an Account to see details.
Product
I don't think the coding department or the CDI users would like to be without 360 Encompass System....
Login or Create an Account to see details.
Operations
We got a binder of reports when we first got the system regarding how to use it. There is a site...
Login or Create an Account to see details.
Product
I recommend 3M all the time when I find that somebody is using something different. If people are...
Login or Create an Account to see details.
Relationship, Operations
Upgrades have been a problem in the past for 3M. They are not very responsive and don't get back to...
Login or Create an Account to see details.
Operations
A lot of the training from 3M is online and prerecorded. That is a big change for our coders. We...
Login or Create an Account to see details.
Product, Value
360 Encompass System interfaces with our Epic EHR, but at first, there was just a one-way interface....
Login or Create an Account to see details.
Loyalty, Product
We want the program to have some functionality that turns codes red or something if we don't have...
Login or Create an Account to see details.
Product
At times, 360 Encompass System pulls in information that absolutely makes no sense. The system will...
Login or Create an Account to see details.
Operations, Product
3M corners the market. We have minor issues that can be worked out, but 360 Encompass System is the...
Login or Create an Account to see details.
Product
Even though 360 Encompass System’s enterprise analytics are awesome, the capability to create our...
Login or Create an Account to see details.
Relationship
Sometimes it takes a long time to get a hotfix from 3M when there are issues we have identified, and...
Login or Create an Account to see details.
Loyalty
There was one point where we weren't sure whether we wanted to stay with 3M, but we decided to move...
Login or Create an Account to see details.
Culture, Relationship
For the most part, 3M keeps their promises, but we uncovered things when we went live that should...
Login or Create an Account to see details.
Culture, Value
In the past, I would have said that 3M charged us for every little thing, but they have realized...
Login or Create an Account to see details.
Relationship
Over the last year, 3M's top area for improvement has been with their customer relationship...
Login or Create an Account to see details.
Product
To improve our satisfaction with the system, the vendor needs to do more to develop the system's...
Login or Create an Account to see details.
Product
While the system's computer-assisted coding area needs growth, the rest of the resources that we get...
Login or Create an Account to see details.
Culture, Operations
360 Encompass System was billed to us as a product where we could trust the automatically suggested...
Login or Create an Account to see details.
Product
360 Encompass System cannot handle any PCS codes. I am happy that the system has a link to the NCD...
Login or Create an Account to see details.
Operations, Product
Once we learn 360 Encompass System and know it, it is easy enough to use.
Login or Create an Account to see details.
Loyalty
We just implemented something called CAC Code Confidence in 360 Encompass System. There are...
Login or Create an Account to see details.
Loyalty, Product
Most of our issues with 360 Encompass System have been regarding reading between the lines on the...
Login or Create an Account to see details.
Value
We just have a lot of amendments for a lot of money, and sometimes it doesn't feel like 3M is...
Login or Create an Account to see details.
Relationship, Operations
We are doing a specific project with 3M, and it has taken a lot longer than we anticipated. Some of...
Login or Create an Account to see details.
Relationship
3M is getting better at being proactive. I once got a call from one of the vendor's people at night...
Login or Create an Account to see details.
Relationship
I have been with 3M for so many years and have had so many problems in the past, so I have so many...
Login or Create an Account to see details.
Loyalty, Product
We still have a fair number of pain points and challenges with 360 Encompass System. Just when we...
Login or Create an Account to see details.
Relationship
The support is there from 3M for implementations and upgrades, and we get a fairly decent response,...
Login or Create an Account to see details.
Product
The product performs well. Essentially, if we have the system set up appropriately to analyze the...
Login or Create an Account to see details.
Relationship, Product
In general, the vendor does well with ongoing updates. However, if there is an issue where there is...
Login or Create an Account to see details.
Relationship
One thing the vendor has instituted over the last couple of years has been a big benefit, and that...
Login or Create an Account to see details.
Product
With 360 Encompass System, some things are automatically suggested incorrectly based on the verbiage...
Login or Create an Account to see details.
Loyalty, Operations
The go-live was the worst one ever; it was terrible. The vendor wasn't prepared for the onslaught of...
Login or Create an Account to see details.
Value
My biggest problem with 3M is that the base product doesn't work, and the vendor keeps throwing out...
Login or Create an Account to see details.
Operations, Product
360 Encompass System is a good product, particularly for training new coders, because it teaches...
Login or Create an Account to see details.
Operations, Product
360 Encompass System is easy to use for the end user. For the coders, it is very easy to flow...
Login or Create an Account to see details.
Relationship, Product
Every time we do an upgrade, everything breaks, and then we spend a considerable time trying to fix...
Login or Create an Account to see details.
Operations
With 3M, we did training over and over again. The vendor was pretty agreeable to giving us another...
Login or Create an Account to see details.
Culture, Relationship
Until recently, we felt that the communication from 3M wasn't that great. When we had an issue, it...
Login or Create an Account to see details.
Relationship
I honestly don't know that we have adequately considered other options because 3M has been so...
Login or Create an Account to see details.
Loyalty, Operations, Product
We went from 3M's encoder tool to this product. The product is really great, but there is so much...
Login or Create an Account to see details.
Relationship
3M is constantly changing, adapting, and trying to push to be at the forefront.
Login or Create an Account to see details.
Product
I would not buy 360 Encompass System again. The updates are continual, and that is great, but they...
Login or Create an Account to see details.
Relationship
3M’s executives are very involved, and their staff is friendly.
Login or Create an Account to see details.
Product
I love 3M's resources and extras that they have available. All the codebooks are great. The CPT...
Login or Create an Account to see details.
Product
360 Encompass System’s upgrades could have more thorough testing. Usually, after we get an upgrade,...
Login or Create an Account to see details.
Relationship, Product
360 Encompass System does an excellent job. I never hear any complaints or anything negative about...
Login or Create an Account to see details.
Relationship
3M has great web support. The support people engage with us regularly, and they jump in when they...
Login or Create an Account to see details.
Product
The two top things about 360 Encompass System are that it is user friendly and that it includes a...
Login or Create an Account to see details.
Relationship, Product
Overall, we are very satisfied with 3M and the product that they provide. They do a really nice job.
Login or Create an Account to see details.
Value
Our coders love the product. Despite the fact that our volumes are ridiculously high, our...
Login or Create an Account to see details.
Culture, Relationship
The vendor has kept their promises. They took longer than they told us that they would, but that...
Login or Create an Account to see details.
Culture, Value
The vendor's licensing fees are really steep, but customers know that going in. The vendor doesn't...
Login or Create an Account to see details.
Operations
We have had almost the same implementation team from the vendor since day one. We only had to get...
Login or Create an Account to see details.
Relationship
We work pretty closely with the vendor, and they deliver.
Login or Create an Account to see details.
Loyalty, Product
In the inpatient space, ICD-10 procedure codes have seven spots that we have to fill in. It is rare...
Login or Create an Account to see details.
Relationship, Product
I like that 3M constantly works with us. Our inpatient auditor looks at all of our codes, and we can...
Login or Create an Account to see details.
Product
Whether people like the setup of 360 Encompass System is more of a personal preference. I dislike...
Login or Create an Account to see details.
Product, Value
The automated suggestion piece in 360 Encompass System is good and working well. The productivity...
Login or Create an Account to see details.
Relationship
With 3M, sometimes the turnaround times are not as quick as what I have experienced with other...
Login or Create an Account to see details.
Value
3M charges for pretty much everything we do or want.
Login or Create an Account to see details.
Product
I would buy the system again. I have worked in the 3M admin side of it, and my people have been...
Login or Create an Account to see details.
Relationship, Operations
We haven't really had 3M train us. We can ask questions on their support website and talk to some of...
Login or Create an Account to see details.
Loyalty
We are excited for the system's reporting functionality to meet our expectations and for new...
Login or Create an Account to see details.
Relationship
We just finished up some projects, and all of 3M's people did what they said they were going to do...
Login or Create an Account to see details.
Value
3M did some fine tuning. We were able to do some work with them on a certain thing. 3M also provides...
Login or Create an Account to see details.
Product, Value
I would tell a peer or a friend who was considering going with 3M that overall, 3M provides a very...
Login or Create an Account to see details.
Product
Our people have struggled with getting 360 Encompass System to not pick up histories as current...
Login or Create an Account to see details.
Relationship
Sometimes we don't get high priorities addressed by 3M as quickly as we feel we should. If the...
Login or Create an Account to see details.
Relationship
Our 3M representative doesn't always solve our problems, and they are not always responsive.
Login or Create an Account to see details.
Relationship, Product
3M has a very good solution. They put a lot of research and development into improving it.
Login or Create an Account to see details.
Operations, Product
As far as the workflow goes, there are just so many different pieces to 360 Encompass System that it...
Login or Create an Account to see details.
Relationship, Product
There is something that isn’t going through 360 Encompass System correctly, so it is causing some...
Login or Create an Account to see details.
Relationship
I have had contact with 3M, and I am very low on the totem pole, but I feel like the person I have...
Login or Create an Account to see details.
Product
360 Encompass System's biggest strengths are efficiency and productivity. I love the ability to...
Login or Create an Account to see details.
Product, Value
360 Encompass System is a lifesaver and a time saver. Everything is going well with the system, and...
Login or Create an Account to see details.
Value
3M will charge us for anything we want that is not part of the system already, even if it is for...
Login or Create an Account to see details.
Relationship
3M used to have a healthcare board, and they used to take things more seriously. Then, they got out...
Login or Create an Account to see details.
Culture, Loyalty, Relationship
I used to be positive and upbeat about 3M because they listened to us. They would sit in meetings...
Login or Create an Account to see details.
Product
We have had to make little adjustments to 360 Encompass System, and the engine has learned well....
Login or Create an Account to see details.
Operations
3M’s initial training was good. Ongoing training is available, but it is cumbersome to give our...
Login or Create an Account to see details.
Relationship
3M has great support. They are pretty responsive. I have a good relationship with 3M’s executive team....
Login or Create an Account to see details.
Relationship, Product
We have to do retunes for the product now and then, and the vendor has never explained how often we...
Login or Create an Account to see details.
Operations
The vendor initially trained us on how to use the product, but there is no ongoing training. There...
Login or Create an Account to see details.
Operations, Product
Sometimes when we do upgrades with the product, there are some glitches, so we have to take hotfixes...
Login or Create an Account to see details.
Relationship
We have regular calls with the vendor, so we don't let too many things get away from us.
Login or Create an Account to see details.
Product
CAC's biggest strengths are its automatic suggestions, annotations, evidence reviews, and integrations....
Login or Create an Account to see details.
Loyalty, Value
3M is about to go public, and when organizations start selling off pieces of their businesses,...
Login or Create an Account to see details.
Loyalty, Value
It is hard for us to get our money's worth from 3M because they don't have any competitors. At the...
Login or Create an Account to see details.
Relationship, Product
We had a recent update with 3M, and there were no issues or bugs in that update. We sometimes...
Login or Create an Account to see details.
Culture, Product
The product works as designed most of the time. We haven't really had issues with the system, and...
Login or Create an Account to see details.
Relationship, Product
3M hasn't done anything differently for a long time, and they haven't made any big strides. They...
Login or Create an Account to see details.
Product
360 Encompass System's biggest strength is that it identifies and pulls out codes from our...
Login or Create an Account to see details.
Loyalty
3M has moved on to doing different things outside of the system. I hope that they will bring more AI...
Login or Create an Account to see details.
Product, Value
I don't have too many complaints about the system. It seems to work as designed. Our biggest...
Login or Create an Account to see details.
Relationship
The quality of the vendor's support depends on the day and the person we are working with. The...
Login or Create an Account to see details.
Relationship
The vendor is reactive. They aren't proactive at all. They say that there are articles out there...
Login or Create an Account to see details.
Value
360 Encompass System is by far the superior product in the industry. But sometimes 3M's resources...
Login or Create an Account to see details.
Relationship
We find things inside of 3M's product that we kind of figure out on our own and then report, and I...
Login or Create an Account to see details.
Relationship
3M needs to get better support, and the enhancement process is too long. That is where I feel like...
Login or Create an Account to see details.
Relationship, Product
We are so entwined in the product, but some departments get a little frustrated because the vendor...
Login or Create an Account to see details.
Relationship
The product is good. It seems like 3M's support has been lagging because there has been a lot of...
Login or Create an Account to see details.
Relationship
It is necessary to have regular issue and project calls with the vendor because there are so many...
Login or Create an Account to see details.
Value
Everything seems to be an expense with 3M. Every time we want an additional something, it is very...
Login or Create an Account to see details.
Relationship
I believe that 3M offers more than their competition, and they certainly get government contracts....
Login or Create an Account to see details.
Value
3M has several coder reference packages, but inevitably, each one is associated with a new charge....
Login or Create an Account to see details.
Product
Although the system comes with some standard edits, it is very easy for us to have a user, such as a...
Login or Create an Account to see details.
Product
We have a conflict within the system. On one hand, we can give coders the ability to bypass some...
Login or Create an Account to see details.
Operations
We receive training on 3M’s reporting tool, but they are always changing. Despite that, they have...
Login or Create an Account to see details.
Relationship, Value
3M does come up with some good products; they are just very pricey.
Login or Create an Account to see details.
Relationship
I wouldn't kick 3M out the door. They are not horrible. I see that they work with us; otherwise, we...
Login or Create an Account to see details.
Product
For the most part, the vendor provides codes across departments fairly successfully. When we really...
Login or Create an Account to see details.
Value
Proactivity is never a strong suit for technology companies. Also, 3M likes to charge for...
Login or Create an Account to see details.
Product
3M has quality technology. They have built in features for patient safety indicators and...
Login or Create an Account to see details.
Relationship
We have 100% direct contact with many of the senior leaders from the vendor; that is not an issue.
Login or Create an Account to see details.
Product
The product's reporting structure is not very user friendly, and it is hard to make customized...
Login or Create an Account to see details.
Product
3M seems to be pretty in depth at providing codes and having all the ICD-10 codes built in. There...
Login or Create an Account to see details.
Product
360 Encompass System is very antiquated in functionality. It is built very robustly. There are a lot...
Login or Create an Account to see details.
Operations
3M lacks knowledge about their own products. They don't know a lot about prioritization, for...
Login or Create an Account to see details.
Operations, Value
3M takes enhancement requests. We submitted some during our implementation, and over half of them...
Login or Create an Account to see details.
Product
With 3M's product, having the encoder right there for us to be able to code the chart is one of the...
Login or Create an Account to see details.
Loyalty, Product
I like the system's automatic suggestions, but they are not always correct. That is one of the...
Login or Create an Account to see details.
Culture
3M recently sunsetted a lot of their products. So when we were trying to figure out what our new...
Login or Create an Account to see details.
Product
360 Encompass System is a very good tool to help with productivity. It can make things easier. It...
Login or Create an Account to see details.
Loyalty
We no longer have a coding summary sheet, and 3M got rid of their abstracting system. If we had...
Login or Create an Account to see details.
Operations
The only training I have ever had with 3M was when we were first going live, and then when they...
Login or Create an Account to see details.
Product
When we have multiple regulatory aspects that we have to deal with while one group of people is...
Login or Create an Account to see details.
Relationship, Product
3M is always improving the natural language processing engines. They do a pretty top-notch job with...
Login or Create an Account to see details.
Relationship, Operations
The 3M product project manager really needs to take the front-end time to get to know the...
Login or Create an Account to see details.
Loyalty, Relationship
3M has done a really good job with the CAC, and they are working with one of our other vendors to do...
Login or Create an Account to see details.
Relationship
At one point, we tried to do an upgrade, and 3M wasn’t aware of the version of the product that we...
Login or Create an Account to see details.
Relationship
I have an account person that I meet with regularly, and they are responsive to me. I ask them...
Login or Create an Account to see details.
Product, Value
The benefit for us in using this product is prioritization in the way we want. For example, I wanted...
Login or Create an Account to see details.
Value
3M is not proactive. 360 Encompass System’s quality indicators have been broken for a while, and the...
Login or Create an Account to see details.
Operations
The vendor pulled out all the stops on our implementation because they had to do it very quickly....
Login or Create an Account to see details.
Relationship, Product
I am a supervisor, so I don't use the product the way that a frontline person would use it, yet I...
Login or Create an Account to see details.
Culture, Value
3M could completely change their pricing structure. Things are usually charged incorrectly, and the...
Login or Create an Account to see details.
Product
The product cannot assign a correct procedure code to save its life. The documentation has to be...
Login or Create an Account to see details.
Culture
We are unable to load our payer information into the product, so we are getting unnecessary edits...
Login or Create an Account to see details.
Culture, Value
3M told us that we would have several add-ons free of charge, but we have been charged for those...
Login or Create an Account to see details.
Operations, Product
We just did an upgrade with 3M, and that upgrade took our system down for days. We were unable to...
Login or Create an Account to see details.
Relationship
3M hasn’t been closing tickets recently. We still have a number of open tickets that are for issues...
Login or Create an Account to see details.
Operations
When it came to the implementation, 3M tried to train a couple of people on our team and then move...
Login or Create an Account to see details.
Culture, Operations
3M needs to know the difference between what they are training us on and what they are doing demos...
Login or Create an Account to see details.
Relationship
3M could improve the target dates they provide for when things are going to be available. Things are...
Login or Create an Account to see details.
Value
3M charges for everything. Anytime we implement anything, there is an extra fee, even if we already...
Login or Create an Account to see details.
Relationship
It seems like 3M can be slow to respond when we have an issue.
Login or Create an Account to see details.
Relationship, Product
3M is really quick to put out hotfixes when they find bugs or anything in new releases or when they...
Login or Create an Account to see details.
Culture
When 3M sells a product, they tell us how great the product will be. Of course, they are trying to...
Login or Create an Account to see details.
Relationship, Value
Anytime we want something from 3M, like a more in-depth look at some issues, they tell us that they...
Login or Create an Account to see details.
Product
I like what the system is supposed to do. I also like that it will automatically suggest different...
Login or Create an Account to see details.
Relationship
My biggest complaint about 3M is their customer service. We find things in the system that aren't...
Login or Create an Account to see details.
Operations
3M needs to make the format for their automatic suggestions less cumbersome. Right now, when we have...
Login or Create an Account to see details.
Product
3M does a really good job of providing codes across different departments. It also has a standalone...
Login or Create an Account to see details.
Value
3M provides return services for us, and they don't charge us extra or anything like that for those...
Login or Create an Account to see details.
Operations
People don't really require ongoing training once they learn the system. We haven't had any issues...
Login or Create an Account to see details.
Relationship, Operations
In our meetings with 3M, the vendor lets us know how well we are doing and where we might be falling...
Login or Create an Account to see details.
Relationship
We as an organization want to embrace technology. 3M is always working on new things, and they...
Login or Create an Account to see details.
Relationship
If 3M discovers that something has been mapped incorrectly, then they will let us know in an update,...
Login or Create an Account to see details.
Product
I know the system is based on verifying the code or the suggested documentation for the code....
Login or Create an Account to see details.
Culture, Value
When we were setting up the software and when we went to our new EMR, 3M seemed to be picky in...
Login or Create an Account to see details.
Operations
We have continued education sessions with 3M. If there are upgrades, the vendor provides information...
Login or Create an Account to see details.
Relationship
3M’s support people are awesome, and they are willing to work and help us resolve the challenges...
Login or Create an Account to see details.
Product, Value
The system is good and has improved, but there is no way I can give the AI a perfect score because...
Login or Create an Account to see details.
Loyalty, Relationship
The product is helpful to my team, and they continue to expand and make the product better as we go....
Login or Create an Account to see details.
Culture, Value
3M avoids charging us for everything. They stick to the contract and don't try to add any other kind...
Login or Create an Account to see details.
Operations
I don't think 3M is a bad company, and what they do is good, but they still have some quality issues...
Login or Create an Account to see details.
Product
360 Encompass System works well with our electronic health record, and the communication is good...
Login or Create an Account to see details.
Relationship
3M always has a representative on our project, so we have a good contact to go to. That contact is...
Login or Create an Account to see details.
​
Featured Report
Preferences