Patient Engagement
Subject Expert
Adam Cherrington
Vice President Digital Health
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Associated Market Segments
Conversational AI
Chatbot or virtual assistant tools that imitate human language interactions between patients and healthcare providers. They...
Customer Relationship Management (CRM)
Systems that manage patients' contact data by organizing and managing current patients and potential/acquired patients, much...
Digital Rounding
Tools that help measure, track, and improve the patient experience and that are typically used as clinicians make their...
Interactive Patient Systems
Solutions that provide functionality for education and entertainment on a patient’s in-room monitor.
Member Engagement Tools
Software tools focused primarily on helping health plans engage members; tools offer telehealth services to enrolled members.
Patient Communications
Solutions primarily used to communicate with patients, support their interactions with care providers, and encourage their...
Patient Education
Systems that provide healthcare organizations with an array of patient educational materials.
Patient Experience Improvement
Solutions that help provider organizations monitor a patient’s overall healthcare experience or their experience with...
Patient Financial Engagement
Technology that supports the financial aspects of patient engagement by facilitating patient payments via a patient portal....
Patient Intake Management
Software solutions specifically designed to digitize the patient intake process with electronic and online forms. Solutions...
Patient Portals
Systems that allow patients to view personal health and billing information and/or schedule appointments.
Patient Self-Scheduling
Standalone software tools that assist and guide patients in scheduling their own appointments. May include both autonomous...
Patient-Driven Care Management
Tools that extend beyond patient communications to provide guidance that helps patients manage their own care. Unlike...
