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User Commentary
Relationship, Product
Change Healthcare's product doesn't work. The vendor is scrambling to offer clients a solution to...
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Relationship
Change Healthcare establishes arbitrary, extremely conservative guaranteed submission deadlines that...
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Culture, Loyalty
I had worked with Change Healthcare before working with them at this organization. The one negative...
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Culture, Loyalty
Change Healthcare is not part of the long-term plans. The part that didn't go smoothly with Change...
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Relationship, Operations
Change Healthcare has project managers, or whatever the term is for the folks who we have regularly...
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Relationship
I would buy Risk View again. Change Healthcare’s overall review of what they can do is good. The...
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Product
The part Change Healthcare does really well is the chart review coding. They offer a wide variety of...
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Culture, Loyalty, Relationship
Change Healthcare hasn't overpromised, but I honestly think they should have promised a bit more. I...
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Product, Value
The outcome that we have seen from Risk View has been a pretty strong yield on final submissions. I...
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Loyalty
Change Healthcare is pretty much out the door at this juncture. They were purchased by a competitor,...
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Loyalty
We are pretty involved with Change Healthcare. And with the cyber event that happened, we are...
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Loyalty
Risk View is probably not part of my long-term plans. I am actively looking for a replacement. I...
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Value
Risk View is pretty easy to use. And Change Healthcare has good insights. Additionally, they are...
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Relationship
Change Healthcare has trouble with delivering stuff to me. I don't think Change Healthcare is making...
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Loyalty, Value
Last year, the predicted analytics from Risk View were off. I don't know whether the vendor ever...
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Loyalty, Relationship
Things are going well with Change Healthcare, though we were a bit concerned when Optum acquired...
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Product
Risk View is an application that is heavily used and highly valued at our organization. The vendor...
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Product, Value
We rely on the system a little less now than we used to. There are capabilities in the system that...
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Operations
The product's implementation went well. The vendor assigned a great team to us, and that team was...
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Operations
The vendor accommodated our training needs.
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Relationship
There are a few outstanding things that we are working through with the vendor, including things for...
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Loyalty, Relationship
Since Change Healthcare's merger with Optum, we have noticed that the vendor hasn't been as partner...
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Culture, Loyalty
We used internal analytics previously but decided to see whether there were things missing. We...
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Loyalty
Risk View is a coding tool. It is really just a screen that we can enter things in. We need...
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Relationship
Change Healthcare's people are good people to work with. They are very helpful and attentive. Change...
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Culture
Overall, Risk View is fine. I am a bit conditioned from going through the contracting process....
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Culture, Relationship, Value
Change Healthcare has separate platforms for different lines of business, and we have resources...
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Relationship, Product
There is one thing I like about Change Healthcare rather than some other companies we have worked...
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Product
We are doing quite a lot ourselves with Risk View. We have many custom reports available, and we...
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Relationship
Change Healthcare is a behemoth, and there are a lot of layers to the company. Because Change...
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Product
With Risk View, we can produce and disseminate a lot of operational performance tricks, and that...
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Loyalty, Product
Change Healthcare is in the process of replatforming, and we hope the new user interface will be...
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Relationship
When we seek additional information or ask for help regarding the ACA, we are often told to see the...
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Culture, Relationship
Change Healthcare allows us to be a little more specific with what we are trying to do, who we are...
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Product
Change Healthcare has a really good platform that allows us to go in, look around, and monitor all...
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Relationship
If something is not working right in Risk View or if we identify something, getting a response or a...
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