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User Commentary
Loyalty, Loyalty, Operations, Operations, Product, Product
MEDITECH's training isn't great. The system is very configurable, so we do our own training for it....
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Relationship, Relationship, Operations, Operations, Product, Product
MEDITECH works hand-in-hand with us on upgrades, tests, and sign-offs. They are available to meet...
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Relationship, Relationship
We don't pay MEDITECH to provide full management service support for the system, and we have noticed...
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Relationship, Relationship
MEDITECH isn't really bothered about trying to bring together facilities that are in the same region...
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Operations, Operations
MEDITECH's implementations usually go really well. Their team is based in the US, but they are...
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Product, Product
The strength of the system is that it is hugely customizable. We have our own application...
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Product, Product
The product does some really good stuff digitally, but the regulatory reporting just doesn't do what...
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Relationship, Relationship
The vendor's support team is really responsive. We have routine calls with the vendor, and we can...
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Culture, Culture, Loyalty, Loyalty, Product, Product
Most of the time, the product works as promoted, and it does what it needs to do. The workflows work...
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Relationship, Relationship, Product, Product
As far as integration goes, sometimes it can take a lot of time to get where we need to get, but...
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Loyalty, Loyalty
We aren't sure whether MEDITECH will be in our long-term plans. If we get to choose, we will stay...
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Relationship, Relationship
MEDITECH keeps their promises to some degree. Any supplier will make promises to deliver something...
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Value, Value
In terms of costs, MEDITECH definitely doesn't charge for extra things. They are really...
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Relationship, Relationship
My overall satisfaction with MEDITECH is good. Expanse Acute Care EHR is working well. It is a good...
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Relationship, Relationship, Product, Product
The recent upgrade had a reduction in functionality that wasn't expected. There is a gap between the...
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Loyalty, Relationship
MEDITECH probably meets most of our local needs. We have had some challenges with being a customer...
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Operations
MEDITECH's training materials are basic, clear, and concise, but I would like to see them be more...
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Relationship, Operations
I wish that it were a little easier to find resources on the vendor's webpage. I have to dig quite a...
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Relationship, Relationship
The vendor is customer focused. They take huge pride in the relationship. They are interested in...
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Product, Product, Value, Value
The product has facilitated my organization going paper free at the point of care with significant...
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Loyalty, Loyalty
We are in the throws of an implementation with the Expanse product. We are eagerly awaiting...
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Relationship, Relationship
The vendor could support us more in identifying and realizing cash-releasing benefits. That is key...
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Relationship
The vendor just recently updated their ticketing system. Their old one was an antiquated online...
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Relationship
If there is a patient safety issue, we get alerted by the vendor right away with whatever module is...
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Loyalty, Value
We see the benefits of having an electronic EMR. There are parts of our hospital that are still on...
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Loyalty
Our old vendor was sunsetting their product, so we did an RFP. We were partnered with a site that...
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Loyalty, Product
In MEDITECH's system, there are many modules, like pharmacy, billing, accounts receivable, nursing,...
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Relationship
The vendor is pretty good at hosting sprint reviews where they bring functionality to our region and...
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Product
For the end users, the system is easy and simple if they are just using the system to look at...
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Product
There is no way for us to be able to access the stuff from MEDITECH’s system outside of being on a...
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Loyalty, Product
We are kind of stuck with MEDITECH's system, and we don't really have an option. It works okay for...
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Loyalty, Relationship
We haven't had a good enough experience with the product. We believe that if we continue with...
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Product, Value
The abilities of the dictation system are weak. A lot of duplication needs to be done. It takes a...
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Product
MEDITECH has a very basic system. Currently, there is no way for us to do any dictations directly...
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Operations
MEDITECH doesn’t generally offer training to the end users. It may be available for the...
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Product
MEDITECH's system is a little too simplistic in terms of work and does not have enough connectivity...
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Product
Expanse Acute Care EMR is working excellently. We updated to the latest version, and all the nurses’...
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Value
Expanse Acute Care EMR is in the cloud for us. The only concern that we have right now is the cost...
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Relationship, Operations
MEDITECH supports us in our upgrades. They always have a project manager working with us on every...
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Relationship
MEDITECH’s response to issues is good but not excellent. MEDITECH listens to our complaints and...
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Relationship, Product
The model we use works fine, and MEDITECH is very open to creating templates and things we can adapt...
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Value
MEDITECH does not charge for every little thing, but for most things, we have to pay. I don't know...
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Relationship
MEDITECH has problems retaining talent with their specialists. There are too many changes in...
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Loyalty, Relationship, Product
We are evaluating the different models that MEDITECH has available, and for some of those models,...
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Operations
The go-live went well and was pretty smooth. There were no big issues other than a couple of small...
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Relationship
MEDITECH is responsive, and if we need to escalate anything, they jump in. They are so responsive...
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Product
There could be some improvements to MEDITECH’S UI, and we would like to customize the workflow. We...
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Relationship
There is a certain way things have to work, and if we need something done, we can give MEDITECH an...
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Operations, Product
I would not buy Expanse Acute Care EMR again because the challenges we have had with our...
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Loyalty, Operations, Value
We have invested more time and resources to implement the system than any of us expected. I don't...
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Relationship, Product
MEDITECH doesn’t keep all their promises. They have struggled to adjust the product to our...
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Operations
MEDITECH hasn’t necessarily kept all their commitments. I thought the vendor would have an...
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Relationship, Product
MEDITECH has a great capacity for innovation and the ability to pull important data out and use it...
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Product
The discharge-transfer process is very difficult and leads to patient-safety issues. It is the...
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Relationship
MEDITECH’s tech support team is pretty good. They help with pain points and provide measurable...
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