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User Commentary
Product
MEDITECH is challenging at times. My biggest frustration with them is the lack of usable APIs. Their...
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Product
Something that would be really helpful with MEDITECH is integration between modules. The integration...
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Product
MEDITECH really hasn't done much in the ambulatory space around some of their core functionality,...
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Loyalty, Product
The system is pretty easy to use. Once we know how to use it, there are not a lot of surprises, and...
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Product
If I were a standalone community hospital and I needed a decent EMR, I would choose MEDITECH’s...
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Culture, Value
With Expanse Ambulatory EHR, the vendor doesn't necessarily charge us for everything, but everything...
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Operations
We train ourselves on the system, but I don't know whether we really need ongoing training at this...
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Culture, Loyalty, Product
Expanse Ambulatory EHR works as promoted, but there are a few things there. I will probably never be...
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Relationship
MEDITECH does really well with support. They are very receptive and available. I don't work with the...
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Loyalty, Operations, Product
We implemented the Expanse EHR pretty early on, and it has come along some in the last few years. I...
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Relationship, Product
There are a few challenges with MEDITECH. One is the proprietary nature of the database. That makes...
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Loyalty, Operations
We went with MEDITECH because they were the cheapest and they didn't have any required training....
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Relationship, Operations
My experience with MEDITECH is that they are overwhelmed by our size and technical expertise. They...
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Product
The product is simple. It is highly integrated with the hospital's system, but it is not very...
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Relationship
Some of the vendor's support people are really good and some are not. I think the world has been so...
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Relationship
The vendor has helped us with meeting all of the many things we have to report for CMS.
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Relationship, Product
Even just overall with MEDITECH’s support, I sometimes seem to have to escalate cases a little more...
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Value
For the most part, MEDITECH does avoid charging for every little thing. It is really interfaces and...
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Operations, Product
One of the challenges is that MEDITECH has a lot of standard content that they talk about, but the...
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Operations
MEDITECH does have a lot of tutorials; they are just not always up-to-date. The vendor has things...
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Loyalty, Product, Value
We are definitely getting to a higher satisfaction level with Expanse Ambulatory EHR; things have...
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Product
One area of improvement I would like to see is a better capability to associate lab tests or...
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Value
The cost aspect is what makes MEDITECH stand out. They offer a bundle. From the front door to the...
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Loyalty, Product
There are some flaws with the product in terms of extra clicks and integration, but the product has...
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Loyalty, Operations, Product
We have had huge problems with the upgrades. If we look at other vendors, their typical downtime...
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Relationship
MEDITECH has one extremely proactive person, but I don't see that from the rest of the organization....
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Product
The interoperability between each care setting is a strength, and the system is very easy to use. It...
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Product
I would like the portal to allow me to send and receive documents. I can receive a PDF document and...
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Loyalty, Product
Expanse Ambulatory EHR is getting there in terms of maturity. The solution is doing what it is...
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Relationship, Product
One thing MEDITECH needs to continue to improve on is their infrastructure, like servers, storage,...
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Relationship
The MEDITECH customer service people do really well. We don’t have to escalate issues to our...
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Relationship, Operations
The best practices that MEDITECH has are typically not the best practices. Guidance from them was...
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Relationship, Operations
With our last update, we had a ton more resources from MEDITECH, which helped us.
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Relationship, Product
Overall, we have been very satisfied with the product. It gives us what we are looking for. We have...
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Relationship
The vendor is very open to new ideas. We have been able to bring some things to them and ask for...
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Product
Expanse Ambulatory EHR has become a more stable product, and the difference is night and day. The...
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Product
One of Expanse Ambulatory EHR’s downfalls is speed related; we still have an ongoing struggle with...
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Operations, Product
The good news is there is a fairly short time until the rollout. The bad news is that there are many...
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Value
MEDITECH does tend to nickel-and-dime a bit, but I feel like the prices are still fair.
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Relationship
MEDITECH’s specialists for Expanse Ambulatory EHR are extremely lacking right now. The vendor has a...
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Relationship
We have calls with some high-level folks at MEDITECH where we can work through our priority list of...
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Relationship, Product
It seems like every priority pack we take with an update in Expanse Ambulatory EHR causes something...
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Operations
For training in Expanse Ambulatory EHR, MEDITECH does a road map series; they provide education and...
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Operations
MEDITECH’s training for Expanse Ambulatory EHR is usually a little late. Sometimes they do webinars...
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Product
Some of the basic functionality in Expanse Ambulatory EHR does not work effectively. There is not a...
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Product, Value
We have been able to partner with other organizations through Expanse Ambulatory EHR, so we have a...
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Loyalty, Product
A lot of the new items that MEDITECH is adding to Expanse Ambulatory EHR really fit into our vision....
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Relationship, Product
The ease of use is hard to determine with MEDITECH's EHR. I'm computer-literate, so I think Expanse...
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Relationship
MEDITECH’s support team could always use some improvement, and they have a long turnaround. I'm...
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Operations, Product
Once someone learns the product, it is pretty easy to use and pretty easy to learn. We get comments...
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Relationship
We can work with anyone at MEDITECH. We escalate things if we need to and bring them to our account...
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Product
The product is easy to use. It is easy to flip between the acute side and the ambulatory side. The...
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Operations, Product
We would like health management in Expanse Ambulatory to be better. Also, registries have always...
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Product
We can do documentation very quickly in Expanse Ambulatory EHR. The system's customization options...
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Product
The vendor's ambulatory orders are better than their acute orders, but I still don't think they are...
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Product
We would like to have the ability to automate more things in the system, like barcode scanners. We...
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Operations, Product
MEDITECH could provide better instructional videos or more details that are specific to user...
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Product, Value
A lot of the efficiencies that we see in the system with ordering and chart-navigation could be more...
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Loyalty, Relationship, Product
I suspect that MEDITECH will go through a bit of a downgrade because we have seen a lot of other EHR...
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Operations, Product
I would like the vendor to get the solution coded for the problem evolution so we can use it. I...
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Product
The product is really easy for physicians to use, and the physicians can really modify it to fit...
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Product
Some of the stuff in the EHR is just not intuitive, especially some of the reporting stuff. With...
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Relationship
MEDITECH has an idea function in their task system, and ideas don't necessarily come to fruition...
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Relationship, Product
MEDITECH has promised some things for several years, and they just really haven't delivered on those...
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Product
The thing about the EHR is that it is great for primary care stuff that really feeds into inpatient...
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Operations
When we went live with MEDITECH's system, we exceeded efficiency expectations a lot sooner than we...
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Product
MEDITECH’s web-based product is very good, and the user interface is very user friendly and can be...
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Relationship
We can call and tell MEDITECH if a feature doesn't work exactly the way we want it to, and then they...
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Loyalty, Operations, Product
What is unique about MEDITECH's system is the amount of provider input the vendor allows. I have not...
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Product
We have been having speed issues with every update we take from MEDITECH. After we take the update,...
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Product
There are always little hiccups with the product that could be a little smoother. However, I am very...
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Relationship, Value
We are a small organization, but MEDITECH has treated us very fairly, helping with resources and a...
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Operations
I didn't get a lot of training from MEDITECH because I didn't feel like I needed it. The product was...
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Relationship
MEDITECH needs to be quicker with their responses to our open cases.
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Product
There are so many components in Expanse Ambulatory EHR for a new end user to learn. We could use...
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Relationship, Product
For our meaningful use and MIPS reporting, we often have to build things ourselves and report on...
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Relationship
I wish MEDITECH would get their product maps and development team to move up their timelines or add...
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Relationship
MEDITECH’S technical support at night is off the charts. The technical support team is one team that...
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Relationship
We do have frequent discussions with MEDITECH’s executives, and we go over our current issues.
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Product, Value
I would buy MEDITECH's system again for our organization because of the size. We are not big, but we...
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Loyalty, Relationship
On the road map, MEDITECH keeps their promises. They have seminars a couple of times a year that we...
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Operations, Product
The system does a fairly solid job, and the vendor is getting better on the ambulatory side. There...
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Product
The biggest issues I have basically are just the shortcomings of interfacing and other vendor...
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Product
There is complexity in the integration when we start getting into some of the clinical things....
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Operations
MEDITECH put all the training online, so it is pretty good. And they give webinars.
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Culture, Operations
Expanse Ambulatory EHR wasn't completely built when we went live on it. MEDITECH could improve by...
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Product
If I were to choose an EHR again, I would have to evaluate a little before going with Expanse...
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Relationship, Product
I like the front-office abilities in Expanse Ambulatory EHR, and I like some of the automation. For...
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Loyalty, Product
I hope that MEDITECH will improve the system by enhancing its workflows and taking some of our...
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Relationship
We have regular communication with one of MEDITECH’s executives. The vendor comes on-site, and our...
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Loyalty, Product
I have seen other patient portals that are more user friendly, intuitive, and appealing and that...
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Relationship
The benefit of using MEDITECH’s services is that the vendor has a direct line to the programmers and...
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Loyalty, Relationship
We engaged MEDITECH, and we had one of their physician champions provide a lot of insight. That...
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Relationship, Product
We have run into issues with MEDITECH. The system had some code, value, or algorithm issues, and...
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Product
There is one aspect of Expanse Ambulatory EHR where providers can’t enter orders for something, so...
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Loyalty, Relationship, Operations
MEDITECH has had a lot of turnover in staff, as all businesses have, and they have also changed to a...
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Relationship
MEDITECH does a good job of letting us know about problems that they have identified, and I have an...
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Product
Working with MEDITECH on one certain integration project has been a fantastic experience so far, and...
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Relationship, Operations
MEDITECH usually does a pretty good job with our upgrades, and there are usually upgrades that we...
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Relationship
MEDITECH's support for the system struggles a little with things being sent back and forth between...
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Operations
I would tell someone who was implementing the system to make sure that they did training with their...
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Operations, Product
There isn't a lot of training for the system, and the system doesn't do everything that we want it...
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Product, Value
The system is a huge help for us when it comes to getting everyone onto one medical record. The...
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Operations, Operations
MEDITECH doesn’t train. We have to look up best practices for our workflow. The vendor has websites...
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Product, Product
Expanse Ambulatory EHR’s functionality is limited to how MEDITECH does their document builds and...
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Product, Product
Before a recent upgrade, we had the ability in Expanse Ambulatory EHR to require attestation...
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Loyalty, Loyalty
Expanse Ambulatory EHR doesn’t help reduce any issues. We find so many workarounds that even...
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Loyalty
I am happy with Expanse Ambulatory EHR, and I would choose to go with the system again. I think that...
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Operations
MEDITECH could do a better job of training from a consultant standpoint. Our training for our...
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Relationship, Operations
MEDITECH has been a great partner for us. They have been very receptive to questions and concerns...
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