Commentary Summary
If you don't have a login, getting started is easy.
User Commentary
Product
What I have found helpful within BD’s product is that there are options for how we receive the data....
Login or Create an Account to see details.
Relationship
I have found that BD’s customer service team is very knowledgeable, available, and responsive. We...
Login or Create an Account to see details.
Operations
One con about BD’s product and support is that the product is so in depth with a learning curve...
Login or Create an Account to see details.
Operations
In the process of building out the product, we felt we had to be extremely hands on. I would...
Login or Create an Account to see details.
Product
One of the big things that we thought we could use BD's product for was rounding for our infection...
Login or Create an Account to see details.
Loyalty, Product
There is a lot of functionality that BD specializes in that we are not and have no intention of...
Login or Create an Account to see details.
Product
BD talks about how their system is customizable and things like that, but the output for any of the...
Login or Create an Account to see details.
Loyalty
We have switched over to another vendor for our auditing tools. Auditing was something that we had...
Login or Create an Account to see details.
Operations
BD was always available during the last couple of onboard implementations that we did. They were...
Login or Create an Account to see details.
Operations, Product
BD doesn't implement enough stuff at the beginning without us understanding the importance of what...
Login or Create an Account to see details.
Relationship
If a customer is really tech savvy, they can figure BD’s product out, and once they get the hang of...
Login or Create an Account to see details.
Relationship
Unless there is an enhancement that BD can't control, they work hard to give us a solution. They are...
Login or Create an Account to see details.
Product
BD provides us with patterns, and forms are available, but the system just doesn't meet our needs....
Login or Create an Account to see details.
Loyalty, Value
We plan to move away from BD’s HealthSight Infection Advisor solution and toward a module of another...
Login or Create an Account to see details.
Product
When it works, HealthSight Infection Advisor is user friendly for someone who doesn't have a lot of...
Login or Create an Account to see details.
Operations
When I first started working with BD, they were known as MedMined, and they used to have great...
Login or Create an Account to see details.
Relationship, Operations
Over the years, my scores for HealthSight Infection Advisor have gotten lower. My confidence is...
Login or Create an Account to see details.
Loyalty
I was hopeful with a recent upgrade of HealthSight Infection Advisor that maybe we could break...
Login or Create an Account to see details.
Operations, Product
There are alerts and reports in HealthSight Infection Advisor that we can write or things the vendor...
Login or Create an Account to see details.
Value
My team could be using the tool more efficiently. I would like it if the tool were fully automated...
Login or Create an Account to see details.
Relationship, Product
BD could try to figure out ways for HealthSight Infection Advisor to better communicate with my EMR....
Login or Create an Account to see details.
Loyalty
We looked at our EMR vendor’s solution at one point, and it was early in development. We use a...
Login or Create an Account to see details.
Relationship, Product
BD is very willing to help. They are on the right track with the dashboards, and the use of the...
Login or Create an Account to see details.
Product, Value
I would tell others that HealthSight Infection Advisor is a great tool. There is a lot of good...
Login or Create an Account to see details.
Product
HealthSight Infection Advisor has a pharmacy side, so it satisfies our antimicrobial stewardship...
Login or Create an Account to see details.
Loyalty
We are thinking about switching from the system, and I reviewed BD the other day while I was on the...
Login or Create an Account to see details.
Relationship, Product
BD isn't supporting some of their handout material or the patterns they used to do. The product...
Login or Create an Account to see details.
Culture, Product
A while ago, BD released a completely new product. When we got the product, its report capabilities...
Login or Create an Account to see details.
Loyalty, Relationship, Product
Recently, our reports quit working. Some of them are working, but some are not working. The problem...
Login or Create an Account to see details.
Relationship
When we told BD that they never notified us of a problem, they said that they don't do that as a company....
Login or Create an Account to see details.
Culture, Relationship
We had a meeting with BD about an issue that had been going on for a while, and they wanted to...
Login or Create an Account to see details.
Product
When BD’s reports are working like they are supposed to work, our jobs are very easy. We can build a...
Login or Create an Account to see details.
Relationship, Product
BD assists us with our government uploads, like NHSN and that kind of stuff. I think all vendors do...
Login or Create an Account to see details.
Product, Value
With the product, I can get all the information about cultures that I want for a patient just by...
Login or Create an Account to see details.
Product
I would like for there to be some user-specific ability to add elements for data tracking purposes...
Login or Create an Account to see details.
Operations
We like BD’s training. They have online platforms and webinars that we can go into and sign up for...
Login or Create an Account to see details.
Loyalty
HealthSight Infection Advisor pulls in a lot of information. We have seen in training what the...
Login or Create an Account to see details.
Relationship
BD has been very good at having meetings with us. We have meetings or webinars with them, and all...
Login or Create an Account to see details.
Product
HealthSight Infection Advisor is giving us alerts for CAUTIs and CLABSIs. That is going well. The...
Login or Create an Account to see details.
Relationship
When I have needed follow-up, BD has responded. And the support team is always responsive if I have...
Login or Create an Account to see details.
Operations
There is a lot of training available, but I don't take advantage of it. The training is very easy to...
Login or Create an Account to see details.
Relationship, Product
BD did an upgrade a while ago, and now I can't see what I have documented already. It is extremely...
Login or Create an Account to see details.
Loyalty, Product, Value
Other than one issue, the product is fine. It does what it is supposed to do, so I can't say that it...
Login or Create an Account to see details.
Loyalty
We are updating our whole organization to another EHR, and I'm not sure how much we will be able to...
Login or Create an Account to see details.
Product
One thing I am frustrated about with the BD product is that there are huge data holes, and we are...
Login or Create an Account to see details.
Loyalty, Relationship
A primary reason we are shifting products is that we are pushing ourselves to the next level, and...
Login or Create an Account to see details.
Product, Value
Part of the reason a lot of facilities use secondary products such as BD’s product is the reporting...
Login or Create an Account to see details.
Culture, Product
The vendor did an integration with a new software a while ago and promised all this stuff, but the...
Login or Create an Account to see details.
Loyalty, Relationship
We are going to move away from BD. My biggest issue right now is that BD overburdens their account...
Login or Create an Account to see details.
Loyalty, Product
Apparently, CMS published last year that we were mandated to do antimicrobial resistance patterns by...
Login or Create an Account to see details.
Relationship
If we call BD’s 1-800 number, a human doesn't pick up the phone. We get a computer. If I email the...
Login or Create an Account to see details.
Product
BD’s reporting system does not allow me to do what I need to do. For example, when we pull a report,...
Login or Create an Account to see details.
Product
Recently, BD went to a new format, and it is not user friendly. I liked the old format better. For...
Login or Create an Account to see details.
Product
The interface between one of our other systems and BD is down completely, and it has been down for a...
Login or Create an Account to see details.
Product
I feel like we are still missing some pieces and parts for the product. We run reports every day,...
Login or Create an Account to see details.
Relationship
BD’s customer service department is excellent, but I just wish they would go back to the old format.
Login or Create an Account to see details.
Relationship
BD does everything in their power to the best of their abilities to keep all their promises....
Login or Create an Account to see details.
Product
HealthSight Infection Advisor is a good program. It identifies the areas we want to identify. There...
Login or Create an Account to see details.
Product
HealthSight Infection Advisor's tools for report writing and alert creation are very cumbersome for...
Login or Create an Account to see details.
Product
When organizations identify the areas where they want to focus on using the product and get past the...
Login or Create an Account to see details.
Product
I like that the product gives us patterns that tell us whether there are seats in a hospital or...
Login or Create an Account to see details.
Product
If there were one thing that BD could improve, it would be integration. BD’s integration is not...
Login or Create an Account to see details.
Operations, Product
I would probably use a different program than MedMined's because there are probably more...
Login or Create an Account to see details.
Relationship, Operations
There are a lot of very talented people at BD, but they don’t come right out and tell us how to...
Login or Create an Account to see details.
Relationship, Operations
BD has a whole suite of things that we can access for education.
Login or Create an Account to see details.
Product
HealthSight Infection Advisor’s dashboards and navigation panel are extremely easy to use. Once we...
Login or Create an Account to see details.
Product
One of our functionality issues right now is with something called antibiotic resistance reporting....
Login or Create an Account to see details.
Product, Value
Using HealthSight Infection Advisor allows us to track and trend device-associated infections. And...
Login or Create an Account to see details.
Relationship
We have had a bit of change in BD’s staff, so BD could improve there by just having consistent...
Login or Create an Account to see details.
Relationship
BD has been very helpful in working with us whenever we need them to. They actually get teams...
Login or Create an Account to see details.
Operations
Our initial training with BD was a long time ago. I would like to see their ongoing training that is...
Login or Create an Account to see details.
Culture, Relationship
BD could be less vague about what the system updates are for. For example, they could say whether...
Login or Create an Account to see details.
Product
There is a lot of manual work that goes into deciding whether something was present on admission or...
Login or Create an Account to see details.
Product
HealthSight Infection Advisor pulls a list of positive cultures from our EMR. One gap, which isn't a...
Login or Create an Account to see details.
Relationship
It has been a while since we heard from anybody at an executive level at BD. The person who was our...
Login or Create an Account to see details.
Product
There are a lot of extra cultures that come through that don't mean anything. We have tons of...
Login or Create an Account to see details.
​
Featured Report
Preferences