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User Commentary
Relationship, Product
BD is not perfect, but in terms of what they are supposed to be doing, they do a decent job. The...
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Relationship
The people change so much with BD. I never know exactly who to reach out to. I have one person who...
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Operations
There is a lot of legwork that needs to go into figuring out how everything works with the Pyxis...
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Relationship
A lot of times, it is hard to be proactive because something has to be messed up before we fix it....
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Relationship, Product
With the Pyxis MedStation ES, there is some difficulty with end-user familiarity with the system...
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Relationship
The support people are slow to respond. When we call BD for IT support, they take a long time to...
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Relationship
If BD is planning to work on something or dial into my machines, that is not always communicated. We...
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Culture
With the way that the vendor's contracts are written with the machines, the returns, the equipment...
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Loyalty, Product
Within our organization, we are on different servers, so the Pyxis MedStation ES doesn't talk to...
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Relationship
I don’t like BD’s 1-800 number at all. When we go through the middle person who answers the phone,...
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Relationship
When we are on hold with BD’s 1-800 number, the support people tell us that we can log on to the...
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Relationship
BD is proactive when the FDA gets involved, but not until the issue becomes regulatory. Once BD hits...
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Culture, Value
I think the Pyxis MedStation ES is expensive for what it is, but it does do what it is supposed to...
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Relationship
BD is very in tune and Johnny-on-the-spot with our upgrades. We have our own little field...
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Relationship
I have not had to call BD too terribly much this year. Their support could be better. I have been...
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Culture, Operations
I think BD has been fairly static from last year to this year. They do seem either overworked or...
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Operations
We have not needed to use BD’s training services. In general, their training is not very good. It is...
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Product
The integration part of the program just functions. BD has done a good job with that. The Pyxis...
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Relationship
BD is having a series of issues right now with product recalls, which are fairly rare in their area,...
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Product, Value
Delivering new technology that meets our needs is not BD’s forte. They make something that works,...
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Relationship, Product
I'm frustrated with the Pyxis MedStation ES. It works 9 out of 10 times, but then 10% of the time,...
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Operations
Our most recent upgrade of the Pyxis MedStation ES went really well. The upgrade was very well...
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Product
As far as functionality and reporting go, the Pyxis MedStation ES is better and easier to use in a...
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Product
In my role, I use the Pyxis MedStation ES daily. It is easy to use. In the product, we can find the...
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Product
The downside for the Pyxis MedStation ES is that it can be a complicated system, but I think all...
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Relationship, Product
For ease of use for end users, the Pyxis MedStation ES is a pretty darn good product. And I can't...
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Value
BD does not avoid charging for every little thing, but that goes beyond just the Pyxis MedStation...
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Operations
The implementation of the Pyxis MedStation ES was a conversion from a legacy system to BD’s new...
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Relationship
I am doing an upcoming upgrade because BD’s CII safe isn't on a server. We always have to go and...
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Loyalty, Product
I really like BD. In fact, I fought to keep them when the health system wanted to go with another...
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Value
BD does a good job of delivering new technology that meets our needs. I have bargained the Pyxis...
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Product
The Pyxis MedStation ES totally gets a top rating for ease of use because I had an upgrade and did...
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Relationship
With BD, there have been a lot of major changes in the structure of the company. Production has...
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Culture, Loyalty
The invoicing and the billing have been a major headache. We have had a lot of trouble recently, and...
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Product
Pyxis MedStation ES doesn't really need upgrades very much. It is working fine. It does have drug...
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Product
Some of the things that have really come across well in the Pyxis MedStation ES are Active Directory...
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Product
Once the bugs have been worked out in the Pyxis MedStation ES, things are usually pretty smooth...
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Relationship, Operations
BD needs to make sure they have the proper manning when they go through large implementations and...
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Relationship
BD tries to channel us into not calling their call system and using their online system instead. But...
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Relationship, Value
The Pyxis MedStation ES is probably a little pricey for what it does, but we receive good service,...
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Relationship
We are very happy with what we have in the Pyxis MedStation ES. There is certainly some...
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Product
We have had some hardware issues since we did a changeover. The Pyxis MedStation ES is not able to...
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Product
We have had a lot of issues with the Pyxis MedStation ES. We have had a lot of issues with drawer...
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Relationship, Product
The Pyxis MedStation ES is integrated, but I have some issues where sometimes the back-and-forth...
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Culture, Relationship
For a long time, BD tried to tell us that we were the only facility that had certain issues. Then...
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Relationship, Product
I think BD has gotten a little better with the Pyxis MedStation ES. They usually have a repair...
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Loyalty
Overall, things are going well with the Pyxis MedStation ES. Things have been pretty stable, and we...
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Loyalty, Relationship, Product
BD needs a stronger approach in terms of maintaining the application with current technology. For...
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Relationship
BD has proactive monitoring, so I don't have concerns about that. They catch things, but they don't...
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Operations
We went through a pretty substantial upgrade for the Pyxis MedStation ES a while ago, and we had a...
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Loyalty, Relationship, Product
The Pyxis MedStation ES is a stable, feature-rich platform for medication management that continues...
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Relationship
I think the BD representatives for the most part try very hard, and our main service person is outstanding....
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Operations
BD can improve on so many things. Their overall project management could be greatly improved. Their...
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Product
On the cabinet hardware side, the durability of the CUBIEs that we utilize a lot is not the best. In...
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Product
In my anesthesia machines, one of the pluses is that the drawers are customizable. I can pull out a...
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Product
I am pretty happy with the product as a whole. Getting the additional tools when I came into my new...
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Relationship, Operations
We are converting our system over to a different EHR to align with the rest of our health system, so...
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Relationship, Product
For the Pyxis MedStation ES, when we have to implement a new service area, we try to make everything...
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Product
The Pyxis MedStation ES does what it is supposed to most of the time. Nothing has really changed...
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Relationship
Sometimes BD doesn't meet their service metrics. Some of BD’s support has started to lack, and the...
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Relationship
BD has an online support team that we can email, and if we need immediate help, we can also go...
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Relationship
BD does avoid nitpicking, and they give us the best service they can. A lot of upgrades needed to be...
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Product, Value
I love the Pyxis MedStation ES. I like it better than another vendor’s product. The ease of use, UI,...
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Operations, Product
The ease of use varies from who is using the Pyxis MedStation ES. Not everybody knows all the...
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Product
We would like some of the peripheral offerings that go with BD's cabinets and spaces to be better...
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Relationship
The team that we work with from BD is the same team that we have worked with for years. Having those...
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Product
Overall, the Pyxis MedStation ES has been a good system. The new system is less prone than before to...
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Relationship
The only thing I think that BD could improve on is their help desk because when we call asking for...
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Product
I don't have any complaints about the Pyxis MedStation ES because there have been no troubles. It is...
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Relationship
I am generally really happy with the support from BD. Sometimes it takes a while to get an answer,...
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Relationship
BD sends us letters about things being at the end of their lives or something like that, but there...
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Product
The Pyxis MedStation ES is a scalable product. Expanding the system to handle a multihospital system...
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Relationship
BD usually gets back to us within several hours; they are responsive.
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Relationship, Product
There are quality control issues with some new, basic parts in the Pyxis MedStation ES, and that...
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Product
Going from a previous BD product to the Pyxis MedStation ES was a fairly easy process. Also, the...
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Product
We are still waiting on some parts of the Pyxis MedStation ES, like the integration of the health...
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Relationship
With BD’s support, there is usually a same-day or next-day turnaround time for responses, and...
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Relationship
Getting in contact with BD over the phone is terrible, and the vendor is not proactive. They do have...
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Relationship
Pyxis MedStation ES has good software and hardware as long as it is taken care of. There is always a...
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Relationship
Every time that our technician reaches out to us about an issue, they tell us that they were...
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Relationship
Trying to get the vendor’s support to resolve an issue can be a problem. It can be hard to get...
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Culture, Relationship
All the higher-level product promises have been kept. But some of the service-level, nitty-gritty,...
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Product
The Pyxis MedStation ES is easy to use. It is very self-explanatory. Nurses learn it very quickly,...
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Relationship
It takes forever to get ahold of anybody at BD. We sometimes get stuck in phone queues for hours,...
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Operations
During a previous installation, BD helped us install all the cabinets in the hospital but never put...
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Product
BD could really improve their reporting software. It is kind of cumbersome, and it is hard to find...
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Relationship
BD has a service website, but unfortunately, after we had many contacts with BD and their service...
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Relationship
BD’s hardware has improved over the time that we have used it. BD has become more reliable, and that...
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Product
Everything with the Pyxis MedStation ES has been working so smoothly. I know in the old days, we...
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Relationship
Things with BD have been very good. I have no complaints at all. I don't know whether I have had any...
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Relationship
Fortunately, I don’t have to call BD very often, but if I have to call them at night, it is hard to...
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Product
There is an issue when new users sign into the Pyxis MedStation ES. We give them a temporary...
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Product
Sometimes when we do a global search in the system or a medication is not loaded in the system and...
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Relationship
We don't really have to reach out to BD too often, but anytime I call them for support or whatever...
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Relationship, Value
We would like to see BD improve their support or make sure that our product suite is aligned with...
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Product
BD’s biggest strength is giving us the ability to have consistent settings across our organization....
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Value
At times, we feel like BD nickel-and-dimes. There are leasing fees for the CUBIES or even for the...
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Relationship
It sounds like there is certain preventative maintenance with BD that we have had to push a bit for...
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Relationship, Product
BD has been very consistent over time, and the Pyxis MedStations ES has worked well. It provides us...
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Relationship
I am having problems with things that I shouldn't be having problems with, and I am not getting a...
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Product
I really love the Pyxis MedStation ES. It makes my life much easier. We will deal with the stuff on...
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Relationship, Operations
BD is pretty good about support without too many bills. We have a very good field service...
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Product
The integration between the actual Pyxis MedStation ES unit and the server is kind of clunky.
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Culture, Relationship
In the past, we needed to ask for a quote for an expansion project. Usually, if we want to spend...
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Relationship
BD’s field service team is strong and attentive. And the Pyxis MedStation ES' functionality with our...
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Relationship
For the most part, BD keeps their promises. They were short staffed in our region for a bit, so that...
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Value
The Pyxis MedStation ES is worth the money, but it is expensive. Our team leader wasn't happy about...
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Operations
BD does really well with their implementation timelines and making sure all of the communication...
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Relationship
I hate calling BD and getting someone I can barely understand. When we have an issue and call in, a...
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Relationship
If BD could have more support technicians to travel around, that would be good because we only have...
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Relationship
BD’s customer service team is impossible to get through to. Most of the customer service...
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Product, Value
I dislike the product so much. I would not be happy about buying the product again because there are...
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Relationship, Operations
BD needs to look at their customer service again. They need to be more available. To be better, BD...
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Culture, Relationship
BD could listen to their customers more. They have an attitude that the product should only work in...
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Culture
Our go-live with the Pyxis MedStation ES was very difficult. The contract negotiations went on for...
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Operations
With our upgrades and go-lives, the implementation teams have been really excellent. We have had...
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Operations, Product
When we went live with the Pyxis MedStation ES, it worked very poorly. We had crashes every other...
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Relationship, Product
The Pyxis MedStation ES has been very stable and reliable for the past few years, but there has been...
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Culture, Value
BD is slow to move, but they eventually keep their promises. They have a whole new team. One of the...
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Product
The product does a pretty good job of being a full-service solution. It has regular cabinets and a...
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Relationship
There is a little lack of communication with BD. They do random updates to particular devices with...
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Product
Something that I like about the Pyxis MedStation ES is the biometrics with finger scanning. The fact...
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Product
I don’t quite understand what the limitation is, but one thing I really would like, which we were...
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Relationship
We got a new local representative, and that person has been very supportive so far. One complaint I...
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Product, Value
We have the Pyxis MedStation ES in every nursing unit, so it allows us to have the medications at...
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Culture, Relationship
I work fairly closely with BD whenever we need new equipment to get quotes and contracts pushed...
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Relationship, Value
The monthly support on some of the equipment is expensive, but it is necessary because it is...
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Operations
BD’s implementation of new equipment in bigger projects is very well organized. Everyone is all...
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Loyalty, Product
BD continues to make advancements in their technology but not at the pace that most of us would...
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Relationship
BD’s customer support on the day-to-day stuff is really lacking, and BD has outsourced most of their...
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Product
With the Pyxis MedStation ES, I would like a better notification when there is a discrepancy. I want...
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Operations
We were supposed to go live with the Pyxis MedStation ES a long time before we did, but we had to...
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Operations
For the implementation, BD sent a team that was able to swap out quite a few machines. The initial...
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Relationship
Getting ahold of somebody at BD and getting a ticket started takes a couple of days. The ongoing...
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Product
I like that the Pyxis MedStation ES reads well with our system. I think the Pyxis MedStation ES is...
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Relationship, Product
We have been able to fix any issues with the Pyxis MedStation ES. BD has helped us with anything...
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Product
With the Pyxis MedStation ES, if something is not written exactly the way it reads in our EMR, then...
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Loyalty, Relationship
We can call BD when we have problems, but we will be on hold for a while.
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Loyalty, Product
When we talk about the Pyxis MedStation ES, it is a very mature product that is streamlined, well...
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Operations, Product
The Pyxis MedStation ES is very generic, but we have also been using it for many years, so I don't...
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Loyalty, Product
One of the big things that has come up recently with the Pyxis MedStation ES is the ability to use...
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Culture, Relationship
With BD, we have to push them to do annual maintenance and all that kind of stuff. If we don't keep...
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Relationship, Value
The Pyxis MedStation ES is a very cheaply made product. A lot of Pyxis machines are almost...
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Relationship
BD has been good at getting back to us. They meet the deadlines that they promise, and they are...
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Relationship
I like the Pyxis MedStation ES. When we call BD, sometimes we are on hold for a long time before we...
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Loyalty
BD has a tendency to reserve advanced functionality for a second sale. For example, there is some...
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Relationship
What I like about BD is that they continue to innovate. They have a tower design and a drawer design...
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Relationship
BD’s support is pretty good. We call their 1-800 number, and they get a service tech out here when...
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Relationship
I have a BD account executive who is very responsive. We have good conversations, and they advocate...
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Product
From an innovation standpoint, we have a couple of options with BD that I would like to see change....
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Culture
We had one pricing issue with BD. We were able to work through a solution, but I wasn't happy with...
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Product
The Pyxis MedStation ES is the best cabinet on the market.
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Relationship
We can directly call the people from BD who were here on-site. We let them know what we are seeing....
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Relationship
BD blames any of the problems that we find on us instead of recognizing they could do something...
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Culture, Product
BD buys up other little companies and then tries to get those companies' systems to work with their...
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Product, Value
I wish the cabinets integrated better with our EHR. That has been probably one of our biggest...
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Operations
It is hard for BD to keep all promises. There have been some things that have happened that we...
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Loyalty, Relationship
We did an evaluation where BD had somebody come on-site, look at all of the towers that we had with...
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Culture, Relationship, Operations
Every year, BD turns over, and they usually do a sweep of all of their staff. That has really been a...
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Value
BD definitely nickel-and-dimes for everything. They charge for every little thing they want....
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Culture
BD is very sales focused. Everything is a sales pitch. Even the solutions all come from a sales...
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Relationship
The BD staff is always bouncing issues off of other people. Even the executives that I reach out to...
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Relationship, Product
BD has to stop with the eight-to-five, Monday-through-Friday mindset. They support hospitals and...
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Product
BD is not proactive with the equipment. BD barely services equipment the way that it is, and they...
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Relationship
There are a few rare gems at BD that are excellent. Our service partner is wonderful. There have...
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Product
So far, the things that BD has said will work in the Pyxis MedStation ES have worked. The solution...
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Product, Value
The Pyxis MedStation ES requires a lot more hardware than other products we have, so a lot of times,...
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Loyalty, Product
BD is adding additional programs to their portfolio that integrate with the Pyxis MedStation ES, and...
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Product
Our Pyxis MedStation ES system is aging a bit, and we have had an increase in the number of drawer failures....
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Relationship
When we have an issue with the Pyxis MedStation ES, BD’s technicians are really good about coming...
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Value
The Pyxis MedStation ES is better than its main competitor, but the products both have pros and...
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Product, Value
The Pyxis MedStation ES allows me to monitor the drugs very well.
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Product
The machine, if it is well programmed, is really good. However, the vendor uses pharmacy staff to do...
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Relationship
I have used the product for many years in different areas, and I keep bringing the same problems to...
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Operations
The product implementation was great; the vendor was very involved, and they had all of these...
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Relationship, Product
I have been satisfied with the product. I can’t think of any major issues where BD has failed to...
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Product
The Pyxis MedStation ES is one of the things we have been really satisfied with in terms of...
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Relationship
The product’s quality is really high, but like everybody post-COVID, the vendor doesn't have the...
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Relationship, Operations
I don't know what BD’s goals are for customer service. They can say what their goals are, but the...
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Relationship
With BD, when we find out that there is a feature update coming, we have a couple of calls scheduled...
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Relationship, Product
The Pyxis MedStation ES does what we need it to do, and I don’t really have any concerns with how it...
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Relationship, Product
Things with BD do move, but they move slowly. I can log my tickets online now, but if it still takes...
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Relationship
Once we reach somebody for support, our problem is resolved pretty fast. And once we are attached to...
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Relationship
Having to call BD and get any kind of support has been extremely difficult. We are on hold for over...
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Operations, Product
Our recent upgrade with the Pyxis MedStation ES required a project management team and stuff like...
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Product
BD could improve their update model for the Pyxis MedStation ES. It feels like there are years...
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Relationship
BD just recently started doing proactive monitoring for the product. In the past, we have sent...
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Operations, Product
The product is fairly intuitive, but I would like to see more frequent upgrades for it. We like the...
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Operations, Product
We recently went through an implementation with our EMR, so we had to reestablish all the...
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Operations
Back when we did our initial implementation, our BD technician shared some things with us, but after...
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Loyalty
The Pyxis MedStation ES is extremely easy to use for the most part. However, I don’t know about our...
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Loyalty, Product
We used to be able to access things in the Pyxis MedStation ES, so we had one system, and for some...
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Relationship
BD is a top-of-the-line vendor. The vendor comes on-site for feedback and talks to us often, and we...
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Relationship, Operations, Product
Staying on one platform has been a success for us. We are a BD house because a mixed model for...
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Relationship
Recently, I put in a ticket with BD’s support team and specifically asked them to reach out to me at...
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Relationship
Trying to get ahold of support for the product is very difficult. We have to call the vendor, but we...
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Product
The Pyxis MedStation ES is a very good quality product with minimal downtime.
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Operations
When we went live with the Pyxis MedStation ES, BD had some staffing issues, leaving us high and dry...
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Operations
BD really doesn't have any ongoing training, but once people learn how to work the cabinets, they...
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Relationship
Some of my colleagues have told me that the support team has been impossible to get ahold of on the...
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Relationship
I would tell someone that asked me about the Pyxis MedStation ES that the product is pretty simple,...
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Loyalty, Product
We are having some pretty bad functionality issues right now, but that has to do with the fact that...
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Relationship
The vendor is always letting us know what they want to see for our organization, but sometimes...
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Relationship
The support people have been able to solve the problems we have called about, or they have gotten us...
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Relationship
We have been in situations where problems were coming and the vendor didn’t properly notify us....
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Relationship, Operations
I have been 90% satisfied with the implementation. The 10% I haven't been satisfied with is that BD...
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Product
The Pyxis MedStation ES provides really good data. We can actually figure out our par levels and...
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Product
BD has updated the software for the product, but the basic functionality and look and feel of the...
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Relationship
BD's support team has gotten a little better over the years. We were having some problems where they...
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Relationship
For what we have purchased from BD and what we expected from the product, it works. When it works,...
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Product
The biggest strength of the Pyxis MedStation ES is the technical infrastructure. The system is...
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Relationship
We rely on the equipment, and we pay a large amount of money for the devices and support. However,...
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Relationship
Everybody always wants immediate responses, but the hold and wait times with BD’s support team are...
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Culture, Relationship
BD does preventative maintenance, but only after I harass them and follow up to get the schedule....
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Relationship, Product
Our experience with BD is good. We don't have any real problems with the product. We upgraded not...
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Product
One thing I would like to see for the product is refrigerated drawers. People have talked about...
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Relationship
Because of where we are located, it gets difficult for the vendor’s support team to get things done...
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Value
The last time we looked at BD, we could see that their product was relatively expensive. I don't...
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Operations
We have had experience with training with BD. A lot of BD's training involves eLearning, and there...
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Product
We have consistently had positive results with the product since our last upgrades. Because of the...
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Value
The product is expensive, but equipment and IT support staff are expensive no matter what vendor we...
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Culture, Value
With BD, we have had to push back quite a bit to not get charged for every little thing. BD tends to...
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Relationship
BD is a very large company. There are staffing issues that we have had with them. They have turned...
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Relationship, Product
The Pyxis MedStation ES is reliable and works well, and the vendor’s support team is improving with...
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Relationship
Instead of BD letting us know, we had to contact them about needing an upgrade when a part of the...
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Product
One of the things we like about the Pyxis MedStation ES is that it tracks what we need it to track,...
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Relationship
In the past, BD essentially gave us our own system engineer that we could contact about things that...
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Relationship, Operations, Product
When it comes to upgrades, BD has not been as proactive as we would have liked to have seen.
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Loyalty
For customers who have the Pyxis MedStation ES, I would tell them to keep up with all the Pyxis...
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Relationship
We have been having some issues with BD’s support team lately with longer hold times and longer...
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Relationship, Operations, Product
BD could improve by doing more frequent upgrades. They could do smaller, more frequent ones rather...
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Product
BD has a product called the Pyxis CIISafe, and we use that product to store our controlled...
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Relationship
When we reach out to BD, we get ahold of customer service representatives that live outside of our...
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Relationship
We don’t hear anything from BD. We only talk to the vendor when we have issues or upgrades. Our...
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Relationship, Product
We have a lot of issues with the product. The wires come loose in the products, and then the pockets...
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Product
We have issues with the system's hardware. A lot of the medications get stuck in the machines, and...
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Product
The product does its job, but it is not exceptional. There are a lot of reports that I would like to...
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Relationship
BD's customer service team is a little difficult. It takes a while to get through to anyone at BD,...
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Relationship, Product
BD's product is great. The EMR integration is nice; it just works. On top of that, we have service...
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Relationship, Value
BD could have faster turnaround times for their support. BD's prices are expensive.
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Operations, Product
I like the updates that BD has done to the product. The vendor has updated the solution and its...
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Relationship, Operations, Product
If there are any issues or any ideas that we have, we submit them, and BD works on them. If our idea...
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Product, Value
Getting familiar with every aspect of the Pyxis MedStation ES takes a little more utilization. The...
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Product
It has been a long time since we did an upgrade in the Pyxis MedStation ES. I am not aware of...
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Relationship
BD's online support is simpler than their web support, but when we call in, the wait is long...
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Product
The Pyxis MedStation ES is user friendly and simple, and we click on what we want. Even if someone...
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Product
The product is almost a turnkey system. My experience has been that end users figure out the Pyxis...
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Relationship
We have had platform updates and things, and we are notified well in advance. BD brings enhancements...
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Value
BD is competitive with the price of their product. Because of how we negotiate, the product costs...
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Product
If someone were ordering the product brand new, I would tell them to look at what they stock and the...
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Relationship, Operations, Product
There are limited updates with BD, but I am not sure that there is anything needed. Other vendors...
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Relationship
There was a problem, and it took many emails and escalations to get it taken care of. I don't know...
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Relationship, Operations, Product
BD provides a few helpful reports, and the reports are sent smoothly, so that is great. As for cases...
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Operations, Product
We did a rocky upgrade that wasn't the greatest. We also implemented a project, and that project was...
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Relationship
We haven't been too impressed with BD's support. We always escalate everything now because we don't...
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Operations
We haven't had any issues with the training from BD. The vendor offers a lot of education for...
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Operations
We received some training from BD when we upgraded to the Pyxis MedStation ES, and I was really...
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Relationship, Operations
The vendor gave me the resources to contact in case I had issues or questions. If something wasn't...
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Product
The Pyxis MedStation ES is very self-explanatory and very user friendly compared to other solutions...
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Operations, Product
We have been seeing a lot of product notifications for recalls. We have definitely heightened our...
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Relationship
The support from the field support technicians hasn't been the greatest. For example, we have a...
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Value
We are scheduling preventative maintenance, and that is always a task between another vendor and BD....
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Relationship
BD is very proactive when it comes to servicing our machines, and I really enjoy that about them....
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Product
With the Pyxis MedStation ES, little things happen here and there, and I have to have the...
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Relationship
I have had nothing but positive experiences with BD, and I have always liked them. With other...
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Relationship
If I were to give advice to someone using the Pyxis MedStation ES, I would say to make sure that...
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Operations, Product
We have to add all of our scan codes through another product because when we add the codes to the...
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Relationship, Product
I haven't seen any major issues with the product's interoperability. I had to do some things on the...
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Product, Value
It would be good if BDs machines were more durable and less flammable. The equipment should be...
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Product
I am fairly impressed with most of the recent things from BD. There is a small learning curve, but I...
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Relationship, Product
The main thing about having the product is that we can track which enhancements we have submitted...
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Relationship
Whenever we have issues, BD is somewhat receptive in terms of doing weekly calls until the issues...
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Relationship
BD’s technical consultants couldn’t explain why we were having a certain issue, so our ticket just...
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Product
We have had several instances where we have tried to run reports out of the reporting menu in the...
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Product
The product integrates the nursing workflow into the system so that the end product works as best as...
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Product
One thing that stands out about the product is its interoperability with our EMR.
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Product
The Pyxis MedStation ES is a great system with regard to what we are using it for, and it is easy...
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Relationship
BD is very responsive. If we have any hardware issues or anything like that, the vendor has a local...
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Value
I would like to see more versatile sizes for the CUBIEs in the Pyxis MedStation ES. I also wish the...
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Relationship
BD has had some support problems with the Pyxis MedStation ES, but they have been working hard to improve....
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Operations
When we went live with the Pyxis MedStation ES, it was a real mess, but that was during the...
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Relationship, Operations, Product
We had an upgrade to the Pyxis MedStation ES, and BD worked with us and did the upgrade at night, so...
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Relationship
The support team for the Pyxis MedStation ES is pretty responsive, but they just don't have a lot of...
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Relationship, Product
I have seen BD be proactive with the Pyxis MedStation ES.
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Product
For what the Pyxis MedStation ES is designed for, I can't recommend any improvement other than...
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Product
The product works really well for us. It integrates with our EHR well.
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Relationship, Product
The Pyxis MedStation ES is highly reliable. It almost never breaks down. On the rare occasion when...
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Operations
BD has a really good learning and training system. They have printed training, video training, and...
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Product
The Pyxis MedStation ES has a very robust reporting system. It is fairly easy to use. It is...
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Culture, Value
BD’s pricing is all spelled out in their contracts. All of the maintenance is covered, and we do not...
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Loyalty, Product
We would like to see the product have more interoperability with the service lines and everything...
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