Commentary Summary
If you don't have a login, getting started is easy.
User Commentary
Relationship, Operations
I could not be happier with Boston Software Systems. Their people were so wonderful to work with,...
Login or Create an Account to see details.
Product
When the bot completes a run, it sends us a spreadsheet of the accounts reviewed, and it is our job...
Login or Create an Account to see details.
Relationship
I have interacted with our support person a few times since the project finished up just to check...
Login or Create an Account to see details.
Relationship
I would tell somebody looking into Boston Software Systems that they underpromise and overdeliver...
Login or Create an Account to see details.
Operations
Truth be told, we hit a bit of a roadblock. Everything was smooth sailing, and we had the bots...
Login or Create an Account to see details.
Relationship
Boston Software Systems was very wonderful to work with. I was so impressed by the person who was in...
Login or Create an Account to see details.
Operations
It has been very difficult for us to scale the program to what we wanted it to be. We had a few...
Login or Create an Account to see details.
Value
We hired Boston Software Systems to create an automation. They did that on time, and the automation...
Login or Create an Account to see details.
Relationship
The vendor was bought out, and we haven't heard from their new owner at all. They are a new company.
Login or Create an Account to see details.
Product
There are limitations to what the system can do, so we are thoughtful about what projects we give...
Login or Create an Account to see details.
Operations
Our implementation of the system was really clunky. The support we got from the vendor was...
Login or Create an Account to see details.
Relationship
The vendor's support is hit or miss. Boston Software Systems seems to be a very small shop. Some of...
Login or Create an Account to see details.
Operations, Product
I am satisfied with the system's ease of use now that we have been trained on the system. I say that...
Login or Create an Account to see details.
Relationship, Value
We are saving a lot of our workforce. We are finding the most value in the consent forms. We get...
Login or Create an Account to see details.
Loyalty, Relationship
LGI Healthcare Solutions has purchased Boston Software Systems. Many people from Boston Software...
Login or Create an Account to see details.
Loyalty
The firm seems to be pushing some new solutions that may be helpful for us in the future, but it is...
Login or Create an Account to see details.
Culture, Value
The system isn't expensive. We have worked to streamline the support fees for each license that we...
Login or Create an Account to see details.
Operations
As upgrades come in, sometimes the performance of our machines and scripts gets downgraded. When...
Login or Create an Account to see details.
Relationship, Product
Boston Software Systems has gotten far better at responding to our requests to make changes. Their...
Login or Create an Account to see details.
Product
We don't use the vendor's portal for much of anything except downloading new licenses or...
Login or Create an Account to see details.
Culture, Relationship
Whenever we have questions about getting new licenses and things for the system, it is a challenge...
Login or Create an Account to see details.
Product, Value
I would definitely recommend the system, but it is an investment, and my recommendation would depend...
Login or Create an Account to see details.
Product, Value
The system's biggest value is with redirected labor savings for the revenue cycle. Due to the...
Login or Create an Account to see details.
Product
Boston Software Systems provides automation tools that are flexible and intuitive. The company...
Login or Create an Account to see details.
Relationship
We do have an account manager who we connect with on a regular basis, and that person is on all the...
Login or Create an Account to see details.
Relationship
The vendor's support is pretty good. Sometimes we don't get responses back right away, and I think...
Login or Create an Account to see details.
Product, Value
We are seeing the most value with the denied zeros because there are a lot of those every week, and...
Login or Create an Account to see details.
Operations
We don't ever really know anything about any upgrades unless we ask specifically. We didn't even...
Login or Create an Account to see details.
Product, Value
Things are going really well with the system. We have been expanding the number of solutions we have...
Login or Create an Account to see details.
Culture, Value
It used to be that every time we had any kind of little thing, there was a charge attached to it....
Login or Create an Account to see details.
Operations
With implementations, the vendor is very good about letting us know their availability and any...
Login or Create an Account to see details.
Product
The product is not perfect. There is usually more fallout than we would like, but I don't think some...
Login or Create an Account to see details.
Relationship, Product
Part of the product is really complicated and isn't easy for us to look at without calling one of...
Login or Create an Account to see details.
Product
Sometimes, the system stops and tries to restart but doesn't close out of the session that stopped...
Login or Create an Account to see details.
Operations
For training, Boston Software Systems has a good website where we can look up answers and stuff like...
Login or Create an Account to see details.
Relationship, Operations
Right after we went live, the vendor checked in through emails several times to ask whether...
Login or Create an Account to see details.
Relationship, Operations
Boston Software Systems is very responsive. When we first went live with the automation, there were...
Login or Create an Account to see details.
Relationship, Operations
The vendor has lunch-and-learn sessions that sometimes apply to me, but a lot of times, they don't....
Login or Create an Account to see details.
Loyalty
I hear it touted all the time that Boston WorkStation Robotic Process Automation can adapt and then...
Login or Create an Account to see details.
Product
As far as the ease of use of Boston WorkStation Robotic Process Automation is concerned, a secretary...
Login or Create an Account to see details.
Relationship
The good thing about Boston Software Systems is that every time I call them, they are helpful. When...
Login or Create an Account to see details.
Product, Value
Our business with Boston Software Systems is working out very well. It remains mostly unchanged from...
Login or Create an Account to see details.
Loyalty, Relationship
We have added a new team member, and we are continuing to grow quite a bit with Boston Software...
Login or Create an Account to see details.
Operations
In terms of training, we are such a top-level user that much of what the vendor offers for training...
Login or Create an Account to see details.
Operations
It speaks to the size of the company that Boston Software Systems just doesn't have the robust...
Login or Create an Account to see details.
Relationship
Boston Software Systems is not really proactive; they are much more reactive, but they are great to...
Login or Create an Account to see details.
Value
Boston Software Systems has recently been acquired by LGI Healthcare Solutions, and I have reached...
Login or Create an Account to see details.
Relationship
In the past, the vendor was generous when we had a problem. The same person who built the automation...
Login or Create an Account to see details.
​
Featured Report
Preferences