Flatiron OncoEMR (Mostly Ambulatory) Commentary
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Subject Expert
Monique Rasband
SRU Manager
Commentary Summary
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User Commentary
Culture, Value
Flatiron is pretty up front about the cost. There are a lot of fees outside of our yearly...
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Operations
Upgrades are pretty well executed by Flatiron. They do a good job of preparing for the practices,...
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Operations
Flatiron’s initial training with us was really bad. There was not enough time dedicated to it. We...
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Relationship
We have a regular meeting with our account representative where we discuss any issues or anything we...
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Relationship
I am not an IT person. I don't know HTML coding. If I am having an issue with something, I will send...
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Loyalty, Operations, Product
When we onboard new hires, I train everybody on Flatiron OncoEMR, and I tell them all that in the...
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Relationship, Product
Some functionalities in Flatiron OncoEMR, like the electronic referral process and the inbound...
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Relationship
Flatiron’s review and implementation process of things that need to be changed or fixed is lacking....
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Relationship
Flatiron’s customer support team is good at giving us canned responses. They put the problem into...
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Relationship
Flatiron’s customer service seems to wax and wane. There are times when it is a little better, and I...
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Relationship
In terms of new requirements, like CMS requirements, Flatiron is pretty good at being proactive. If...
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Relationship
My biggest thing is I want Flatiron to take enhancement requests more seriously and focus more on...
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Product
Flatiron originally bought Altos Solutions, so a lot of the newer functionality in Flatiron OncoEMR...
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Loyalty, Relationship, Operations, Product
Flatiron OncoEMR is very basic to navigate. We are utilizing Flatiron OncoEMR a lot more across the...
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Relationship
Flatiron has one of the best support teams. They are always accessible, and we get practically...
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Operations
Flatiron rolls out upgrades weekly, and it seems like they don't do a lot of testing. A couple of...
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Product
We are struggling with integration in Flatiron OncoEMR. Certain fields are integrated, but the...
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Operations, Product
Flatiron OncoEMR is easy to use. It has a nice workflow. However, it would be nice if we could...
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Product
We ask Flatiron innumerable questions about improvements, like whether they can color coordinate...
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Operations
Flatiron doesn't actually offer onboarding. They could even do it virtually, but there is nothing...
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Relationship, Product
There are a million different reports that we can run in Flatiron OncoEMR, and I'm certainly...
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Relationship, Product
We get notifications from Flatiron. They are constantly upgrading and loading new updates. They used...
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Operations, Product
I would buy Flatiron OncoEMR again. It is super user friendly, and we can easily teach and onboard...
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Value
We invested in Flatiron OncoEMR a long time ago, so I would say we have gotten our money's worth. If...
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Relationship
Flatiron’s support is where we struggle sometimes. We can email the support people, and they let us...
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Relationship, Operations
Flatiron asks our superusers questions about what could meet our needs. The vendor wants to know...
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Product
We have been able to work with the vendor on MIPS measurements and other things that are required...
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Relationship, Product
I like that Flatiron OncoEMR is geared toward medical oncology. The scheduling of treatments is...
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Product
Flatiron OncoEMR is not built for surgical things, so the scheduling for our surgeons is a little...
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Relationship, Operations
Since we started with the product, I have continued to go through all the self-teaching content that...
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Product
Flatiron OncoEMR is not an overly complicated program. Some of the older folks in the office who are...
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Relationship
With learning and keeping up-to-date on the changes that have been made, Flatiron really works well...
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Relationship
Flatiron is really on top of things when it comes to the product. There is a bit of rigidness. We...
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Relationship
When it comes to integration for our office, we have such mixed experiences with Flatiron. When I...
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Relationship, Product
We like that Flatiron OncoEMR is an oncology-specific solution, and they respond quickly when there...
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Product
We like the way that we enter treatment plans and work with flow sheets in Flatiron OncoEMR. We also...
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Operations, Product
Some of the workflows for MIPS are difficult to follow. The process is pretty much a box-ticking...
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Culture, Relationship
Because we are in a certain region, we have a separate contact number, and I wish that Flatiron...
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Relationship, Operations, Product
Flatiron basically built their system on top of a legacy system, and they lost all of the original...
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Loyalty, Product
Flatiron has fallen behind when it comes to staying up-to-date with the needs of the medical field....
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Relationship
The vendor's support team is phenomenal. We absolutely adore our account person. They are amazing....
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Product
We have to fight, struggle, and work with the vendor to get them to do the integrations that we want...
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Relationship
With Flatiron OncoEMR, if we deal with the individuals who are assigned to our account, they can...
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Culture, Value
Flatiron is charging us for things that are required for the system to be a certified EHR and that...
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Loyalty, Relationship
Knowing where we are and where the vendor's road map is going, I have a feeling that my overall...
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Product
I would like the vendor to improve their scheduling module. That module is too flexible. Someone can...
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Relationship, Operations
Flatiron continues to improve the system every time they send us a release or listen to our...
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Product
We participate in quality programs through the system, and it is really helpful to have labels and...
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Operations, Product
Flatiron OncoEMR has a pretty clean interface with some intuitive work workflows built in; the...
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Product
With Flatiron OncoEMR, there is a lot of rigidity in the user interface and what it can and can't...
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Loyalty
We decided to move away from Flatiron, and that was prompted by the vendor’s decision to first exit...
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Product
One of my complaints about Flatiron is the major updates they have made. One update was a rewrite of...
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Operations
The initial training for Flatiron OncoEMR was excellent. The vendor had people out here to...
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Relationship
If we have a very clear tactical question, the vendor’s support system is reasonable. They have a...
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Relationship
Flatiron has the same staffing issues that everyone else has had, so they have been a little slow...
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Relationship
Our organization handles many areas of healthcare, and Flatiron has been really good at working with...
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Product
Compared to our previous EMR, Flatiron OncoEMR's infusion scheduling and regimen parts have been big...
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Product
We have had an issue in the system where it will allow users to order a test from a flow sheet that...
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Product
The system's scheduler page definitely needs some work. Right now, it is just a big grid and...
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Relationship
Flatiron responds to our enhancement requests really well. They are very responsive and really quick...
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Product
There are some little things in the system that could be more intuitive. For example, one thing that...
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Relationship
Flatiron staff members are very good to bounce ideas off of. When they aren't able to integrate...
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Loyalty, Product
Flatiron OncoEMR has historically been an oncology-specific EMR. Over the last few years, we have...
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Relationship
Flatiron has been great. We have been a growing practice, and we integrate practices into Flatiron's...
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Product
Flatiron tailors to the oncology market. We have physicians who come from hospitals that use big...
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Relationship
If I could, I would change the speed of some of the enhancements we have asked for. We are always...
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Value
Flatiron charges extra for the value-based model and their assistance program that is supposed to...
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Relationship, Product
There are quite a few things Flatiron could still do to help their system. They are doing a lot of...
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Relationship
With Flatiron, we struggle to get our issues fixed. I have a ticket that has been open for over a...
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Value
We are paying a lot of money. Flatiron is using our data, but we are not getting a lot back, and it...
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Product
I have recommended Flatiron OncoEMR to people. As much as we struggle, it is probably one of the...
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Product
I like the product when it functions. It doesn't always function as well as we want it to, though....
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Relationship, Product
I would love improvements on Flatiron’s transparency for health equity and those kinds of things. We...
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Product
The clinical outcomes Flatiron is going for in the oncology space are helpful to the providers and...
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Operations
Initially, the implementation teams from Flatiron that come out and worked with us were great. They...
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Relationship
Some of the support we receive when we open up cases with Flatiron should be handled with a bit more...
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Relationship
Flatiron has gotten better over the last year about letting us know about updates and upgrades in...
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Relationship
We have brought up at least one patient safety concern and submitted an enhancement request, but we...
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Operations
The implementation team from Flatiron is great, and the driving force for us is the ability to...
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Culture
The costs we have from Flatiron are expected. There are additional charges that come about, but...
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Culture, Relationship
We have been with Flatiron for several years, and we get a new account manager approximately every...
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Relationship, Product
We recently ran into some issues with Flatiron’s RCM program and with our billing. There are two...
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Relationship
I understand Flatiron’s process for enhancements, and I understand they have limited bandwidth to...
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Product
The product is easy to use and helps me provide good care. Flatiron OncoEMR helps me take good care...
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Relationship
I used to have a dedicated contact person that I could go to, but I don't have that anymore and have...
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Product
The only issue I have with Flatiron is that they removed the billing aspect, so now we have to use...
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Operations
If we have a question, then we go and ask, but there is no ongoing training. I would like ongoing...
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Product
Flatiron just charges for the providers, and they are pretty fair about that. The product is very...
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Relationship, Product
Sometimes we have glitches or the system is down, and Flatiron has to wait until some offices report...
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Loyalty
Flatiron has been consistent with their billing. There are all these breakdowns of different things...
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Operations, Product
Problems that occur happen when Flatiron does an upgrade and does not give us ample time to learn or...
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