Commentary Summary
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User Commentary
Product, Value
The product doesn't automatically calculate how many people we have successfully contacted. There...
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Relationship
When we bring up issues with the vendor, usually, they say they will work on them, but sometimes we...
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Relationship
I have been working with Innovaccer from the very beginning. I think that things may vary a little...
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Culture
There is some inconsistency with things. In the beginning, we thought that Innovaccer told us they...
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Product, Value
I do like that we have the ability to actually do quite a bit of modification on our side without...
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Product
The biggest frustration for us is that there are firewalls between the vendor’s different products....
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Relationship
I have been pleasantly surprised at the executive engagement we have received from Innovaccer. We...
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Relationship
Innovaccer really needs to work on being proactive. We identify that there is a problem or that...
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Value
Our inability to implement all of Innovaccer’s products is why I would give less than a top score...
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Relationship
Innovaccer has the right mindset, mentality, and attitude, and they are willing to take our feedback...
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Relationship, Operations
Due to the type of organization that we are, we have had some unique needs related to population...
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Value
Our needs continually evolve because of our specialty, and technology follows a different direction....
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Product
Innovaccer's product is better quality than any other system we have had, and it always meets our...
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Operations
Innovaccer has really good training material. There are new features that they are deploying all the...
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Relationship
The system works for what Innovaccer says it does. Also, Innovaccer’s support team is very...
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Relationship, Operations, Product
The product is software. Bugs and glitches come out. Innovaccer is always quick to try to take care...
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Loyalty
We think we are a unique flower in the industry, so we have to do things a specific way. We are...
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Culture, Value
Innovaccer doesn't charge us by the hour. They provide a lot of coaching, guidance, support, and...
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Relationship
Overall, I have been very happy with the system. I feel like Innovaccer is very responsive. If the...
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Relationship
The time difference between our organization and Innovaccer can be hard sometimes, but that is...
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Value
Every time the vendor wants to charge us for something, we negotiate, and we win most of the time...
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Relationship
One of the most important things that stands out about Innovaccer is their domain knowledge. Also,...
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Culture, Relationship
The vendor is in the business of selling new things, so they are always proactive about showing us...
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Product
We can use the system to serve our customers. The product is just very customer friendly and very...
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Relationship, Product
Innovaccer has some really innovative tools for engaging patients and physicians. Some of their...
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Culture, Relationship
For the whole system for care coordination and quality, Innovaccer wants charges for upgrades that...
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Relationship
When we find things, we are the ones who alert the vendor. We talk to Innovaccer about what our...
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Culture
If our companies or divisions purchased Innovaccer's system together and all pay the same amount...
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Relationship
The support people get back to me really quickly. We have an Innovaccer person who has been helping...
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Loyalty, Product
There is still a little bit of work to be done with the product in terms of getting more to...
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Relationship
We have mainly been interacting with Innovaccer’s offshore team. That team works very long hours to...
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Operations, Product
Innovaccer has a one-month cycle of refreshing their analytics. Certain data flows because the...
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Culture, Value
I would tell a peer that they should understand the outcome that they are trying to get out of the...
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Loyalty, Product
We really needed a care management system, so that alone made Innovaccer's system the right system...
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Culture
We may have to purchase other bundles, but Innovaccer is pretty good about staying up-to-date with...
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Value
The vendor has been phenomenal about not charging for every little thing. Everything is fully...
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Culture, Value
Innovaccer offers several functionalities that are new in the CRM product. For example, there are...
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Loyalty, Product
The CRM component in particular is going to have to continue to evolve. Bidirectional communication...
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Relationship, Operations
We had some struggles with the product. As we trained with Innovaccer, we felt like beta testers on...
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