Commentary Summary
If you don't have a login, getting started is easy.
User Commentary
Loyalty
We went with Innovaccer’s system and purposely loaded certain products because we were flying blind...
Login or Create an Account to see details.
Value
Innovaccer’s system allows us to look at the actions for extra resources that are helping primary...
Login or Create an Account to see details.
Loyalty
We always try to build things ourselves or wait until our EMR vendor catches up, but for now,...
Login or Create an Account to see details.
Culture
We have a contract, and our leadership thinks it means one thing, but Innovaccer thinks it means...
Login or Create an Account to see details.
Loyalty
It seems like our EMR vendor and Innovaccer are in a long-term race. One is ahead, and the other one...
Login or Create an Account to see details.
Operations
Innovaccer’s sales and implementation team were amazing and very responsive. We met with them a lot....
Login or Create an Account to see details.
Relationship, Product
I think my staff would say that they don't think their issues are fixed by Innovaccer quickly...
Login or Create an Account to see details.
Relationship
Innovaccer is proactive in terms of telling us things that are going on or providing guidance.
Login or Create an Account to see details.
Culture, Relationship
With Population Health Management, I would tell a friend that the product is tailored to our needs....
Login or Create an Account to see details.
Relationship
The things that have gone well with Innovaccer are really our partnership with them and our ability...
Login or Create an Account to see details.
Operations
With Innovaccer, we like their ability to tailor to our needs. They don't have a cookie-cutter...
Login or Create an Account to see details.
Value
We have seen an increase in Medicare Hierarchical Condition Category recapture and coding gap...
Login or Create an Account to see details.
Relationship
Innovaccer’s project team is primarily based in India, but that has not been an issue for us....
Login or Create an Account to see details.
Relationship
The primary reason for us to utilize Innovaccer’s tool was to extract and aggregate EMR data from...
Login or Create an Account to see details.
Operations, Product
We just had a recent upgrade, and it was fine. It was a good upgrade because one of the issues that...
Login or Create an Account to see details.
Operations
We decided to do a train-the-trainer approach. We would prefer our physicians to train other...
Login or Create an Account to see details.
Product
We are satisfied with the integration, but there is the challenge that every EMR has a different way...
Login or Create an Account to see details.
Relationship
The support has been very good. Our clinicians that interact with the practices have an active,...
Login or Create an Account to see details.
Relationship
Innovaccer is a very good partner. They listen to us and they want to get better. They allow us to...
Login or Create an Account to see details.
Relationship
Sometimes, Innovaccer overpromises and underdelivers. However, they have gotten a lot better with...
Login or Create an Account to see details.
Relationship, Product
Interoperability hasn't been Innovaccer's top priority. They go out and acquire data using...
Login or Create an Account to see details.
Culture
We don't have the ability to trade data between Innovaccer's system and our EHR in real time right...
Login or Create an Account to see details.
Operations, Product
Population Health Management isn't a completely intuitive system. If users are familiar with how...
Login or Create an Account to see details.
Relationship, Product
Innovaccer's core competencies are their care management services and their ability to be a data...
Login or Create an Account to see details.
Culture
There have been some things that Innovaccer has promised but hasn't delivered. For example,...
Login or Create an Account to see details.
Product
The system is a tool that works retrospectively. To do population health management effectively, we...
Login or Create an Account to see details.
Operations
We haven't received any detailed training from Innovaccer, and we have been using their system for a...
Login or Create an Account to see details.
Culture, Relationship
Innovaccer isn't very good at being proactive with us. For example, if the system were going to go...
Login or Create an Account to see details.
Loyalty, Product
We have our care pathways, which are the clinical protocols that we are instituting to care for...
Login or Create an Account to see details.
Relationship
I like Innovaccer. The people are knowledgeable, supportive, and very responsive. They have worked...
Login or Create an Account to see details.
Loyalty, Operations
InCare was not troublesome to implement. We love the product because of its ability to integrate....
Login or Create an Account to see details.
Relationship
We are constantly doing an oversight process to find anticipated needs. I have no doubts or qualms....
Login or Create an Account to see details.
Product
I love InGraph, which is the dashboarding capability. It gives us the ability to have insights into...
Login or Create an Account to see details.
Product
InNote is the EHR overlay that shows up for providers and practices. The providers have generally...
Login or Create an Account to see details.
Culture, Operations
The one hiccup we experienced with the population health product was that the vendor rolled out some...
Login or Create an Account to see details.
Loyalty, Relationship
I would definitely recommend Innovaccer. Overall, they have a breadth of vision. They have a good...
Login or Create an Account to see details.
Culture, Relationship
We are getting the things that Innovaccer advertised that we would. The team members from Innovaccer...
Login or Create an Account to see details.
Product
The data in the system is technical and a mile deep, so there is an inherent trade-off of features...
Login or Create an Account to see details.
Relationship
I don't understand Innovaccer's standard ticketing system, but we have people at Innovaccer who we...
Login or Create an Account to see details.
Culture
Some parts of the vendor's pricing structure are more opaque than we would like them to be. The...
Login or Create an Account to see details.
Relationship
Innovaccer's team has been excellent to work with. They are very responsive, and the vendor's...
Login or Create an Account to see details.
Loyalty
We are always looking at what Epic has, and Innovaccer still has a clear differentiator, so they are...
Login or Create an Account to see details.
Culture, Value
There are things that we didn't think we would have to pay for that we are now paying for. There are...
Login or Create an Account to see details.
Operations
The one thing that I would like Innovaccer to be better at is their general project management. We...
Login or Create an Account to see details.
Relationship
Innovaccer has a continued overall willingness to partner with our organization, and that is unlike...
Login or Create an Account to see details.
Relationship, Product
I like the ability to see everything across the state and make changes to things quickly instead of...
Login or Create an Account to see details.
Relationship, Operations
Innovaccer is responsive when it comes to going live. Sometimes, as we start to find things, we want...
Login or Create an Account to see details.
Operations
Innovaccer does a good job of showing us how things work. We have one person assigned to us for...
Login or Create an Account to see details.
Operations, Product, Value
We were trying to figure out which high-risk patients we needed to follow, and we talked to the...
Login or Create an Account to see details.
Product
Things are going well with InCare. It has been so nice to have everything together. We can see what...
Login or Create an Account to see details.
Loyalty, Relationship
We are going to do updates soon. Innovaccer lets us know well ahead of time and wants the number of...
Login or Create an Account to see details.
Relationship
The majority of the Innovaccer support team is on the other side of the globe, so there is a bit of...
Login or Create an Account to see details.
Relationship, Product
InCare is stable and reliable, and Innovaccer is responsive. We have had some changes to make the...
Login or Create an Account to see details.
Relationship, Product, Value
Our goal in case management is to have consistency and accountability in what people are...
Login or Create an Account to see details.
Relationship
We have had managers and higher-ups attend meetings, and it is nice to see our organization valued...
Login or Create an Account to see details.
Relationship, Product
The product is working fantastically well for us. It is working because the Innovaccer people are...
Login or Create an Account to see details.
Loyalty
We mostly utilize Innovaccer's system because we need a care management platform, but we are also in...
Login or Create an Account to see details.
Product, Value
We don't have any hard numbers yet, but anecdotally, we have been able to start billing for chronic...
Login or Create an Account to see details.
Relationship, Operations, Product
I would tell someone looking for population health management software that I have had a great...
Login or Create an Account to see details.
Relationship, Product
We have done a lot of work with Innovaccer's pharmacy tools and claims processes to see how much...
Login or Create an Account to see details.
Culture, Relationship
Innovaccer delivered when we asked them to step up in certain areas, and they have done what we...
Login or Create an Account to see details.
Operations
We don't use Innovaccer for training very much, but they train our core team, and then that team...
Login or Create an Account to see details.
Product
End users need to get Population Health Management to where it needs to be. Sometimes we have to...
Login or Create an Account to see details.
Loyalty
I would highly recommend Innovaccer's system to a friend depending on what their needs were. I am...
Login or Create an Account to see details.
Product
The system's functionality is amazing. The system hasn't been able to shine for us because of some...
Login or Create an Account to see details.
Relationship, Product
Innovaccer is mostly proactive, but some things slip through the cracks. The vendor has an...
Login or Create an Account to see details.
Relationship
As with anything, there are always lots of opportunities for improvement, but InCare’s current...
Login or Create an Account to see details.
Loyalty, Product
InCare has a lot of risk algorithms, and I would like to see predictive analytics. In the InCare...
Login or Create an Account to see details.
Relationship
At one of the vendor’s recent sales conferences, many of their executives wanted to set up a meeting...
Login or Create an Account to see details.
Operations
We don't have all the reporting that we need from Innovaccer. Our quality measures have gotten worse...
Login or Create an Account to see details.
Culture, Loyalty, Relationship
Innovaccer is really engaged in trying to make our business model work. Part of the reason we picked...
Login or Create an Account to see details.
Culture
The vendor was pretty flexible with us on the pricing, and I don’t get any invoices other than the...
Login or Create an Account to see details.
Operations
The vendor did our implementation quickly. A lot of the vendor’s staff members are in India, so...
Login or Create an Account to see details.
Product
The vendor’s front-end interface could be a bit more efficient. Only recently, the vendor made some...
Login or Create an Account to see details.
Operations
The vendor was making promises to map all the data on their claims, and they didn't do that. We had...
Login or Create an Account to see details.
Loyalty, Product
There is a lot more that we want out of the product. Namely, we would like an analytics report...
Login or Create an Account to see details.
Loyalty, Product
Innovaccer is planning to offer integration resources, and that is something that we are looking...
Login or Create an Account to see details.
Relationship
We get great support from Innovaccer. We have a really good relationship with the support team....
Login or Create an Account to see details.
Product
We use the Population Health Management piece from Innovaccer, and we use their protocols,...
Login or Create an Account to see details.
Relationship
Innovaccer’s support has been terrific. Innovaccer has been very good and patient with us....
Login or Create an Account to see details.
Operations
I did a lot of training with our staff after we had some training with Innovaccer. Innovaccer did...
Login or Create an Account to see details.
Relationship, Operations, Product
In building and revising protocols in the product, I have worked with an Innovaccer builder to get...
Login or Create an Account to see details.
Value
I don't know that Innovaccer’s charges are unfair. In all fairness to Innovaccer, they have their...
Login or Create an Account to see details.
Operations
Innovaccer has developed Innovaccer University, which is a platform for users to use to learn...
Login or Create an Account to see details.
Product
The ease of use for InCare is quite high, and the platform has good capability if it is functional....
Login or Create an Account to see details.
Relationship
Innovaccer’s support team is available, but they could be far more proactive, and we need more...
Login or Create an Account to see details.
Relationship, Value
I would recommend InCare, but I would tell others to expect a long lead time to get things...
Login or Create an Account to see details.
Relationship
From the support perspective, Innovaccer is good. I never have any problems reaching out to them....
Login or Create an Account to see details.
Relationship, Product
The thing I like about Innovaccer is their advancements in the healthcare industry. Basically,...
Login or Create an Account to see details.
Loyalty
One thing about InCare is how inflexible the product can be. Innovaccer is rolling out a new...
Login or Create an Account to see details.
Relationship, Product
Innovaccer has a good product. From the population health application perspective, Innovaccer is...
Login or Create an Account to see details.
Product
InCare is a fragmented little product. Another vendor has a suite for quality measures, for example....
Login or Create an Account to see details.
Product
The InCare product is amazing. We couldn't do the work that is getting done the way we are doing it...
Login or Create an Account to see details.
Loyalty
We are migrating from an old instance of the product’s background to a newer one, and the process is...
Login or Create an Account to see details.
Product
I would tell others looking at the system to start with their internet requirements and requirement...
Login or Create an Account to see details.
Product
Innovaccer’s standard version of their product does not meet all of our needs today. We do a lot of...
Login or Create an Account to see details.
Relationship, Operations
Sometimes, the users mature faster than the product. The vendor needs to spend some time soliciting...
Login or Create an Account to see details.
Loyalty
Innovaccer is working on new tools, including eCQMs, which are brand new to them. The vendor is also...
Login or Create an Account to see details.
Product
The product, which is really an analytics piece, has room to mature. Some of my people have matured...
Login or Create an Account to see details.
Relationship, Operations
When we give release notes to a customer, the release notes need to be understandable so that the...
Login or Create an Account to see details.
Product
The vendor needs to incorporate their InCare data with the rest of their data for reporting in...
Login or Create an Account to see details.
Relationship
The vendor is sometimes slow to keep their promises, but they do keep all their promises.
Login or Create an Account to see details.
Relationship
The vendor has a team that is aligned with me, and we meet very often. If anything happens, we know...
Login or Create an Account to see details.
Operations, Product
From a user experience perspective, there is a bit of a learning curve. That is not to say that the...
Login or Create an Account to see details.
Relationship
When there are issues that come up, we submit a ticket. We have a specific person that gets back to...
Login or Create an Account to see details.
Relationship
Our overall experience with Innovaccer has been very positive. Things that have gone extremely well....
Login or Create an Account to see details.
Relationship
On the support side, we would like the vendor to be a little more proactive. They are able to...
Login or Create an Account to see details.
Operations
Innovaccer provides training material that is very well put together. They have their story guides,...
Login or Create an Account to see details.
Relationship, Operations
Innovaccer does a very good job of communicating when there are going to be upgrades, so we are...
Login or Create an Account to see details.
Relationship
Overall, I am happy with the relationship we have been able to build with Innovaccer. Innovaccer is...
Login or Create an Account to see details.
Operations
Innovaccer has done a nice job. They are very structured with training and scheduling time with us...
Login or Create an Account to see details.
Relationship, Product
We have several different feeds coming into our system from Innovaccer, and we really struggle with...
Login or Create an Account to see details.
Product
We have found a lot of structural problems. We have problems with not really understanding the...
Login or Create an Account to see details.
Relationship
I wouldn't use the word proactive at all for Innovaccer. They are very reactive in their service.
Login or Create an Account to see details.
Relationship
We always have lofty things that we want to do on our development track. It isn’t that Innovaccer...
Login or Create an Account to see details.
Operations
We had a lot of explicit expectations. Since we were able to get the details for those, there...
Login or Create an Account to see details.
Relationship
We have partners we can reach out to at Innovaccer. We don't even need to use the telephone because...
Login or Create an Account to see details.
Product
We need to communicate a patient's needs across the board. We have a lot of different EMRs across...
Login or Create an Account to see details.
Relationship
Innovaccer works with us to achieve what we want.
Login or Create an Account to see details.
Product
Some of the functionalities that the vendor promotes for the solution aren't fully built out.
Login or Create an Account to see details.
Loyalty
Innovaccer has kept to the status quo. We continue to make progress with them in the different key...
Login or Create an Account to see details.
Culture, Value
Innovaccer has shifted as they have grown over the last year. They are now charging us for items...
Login or Create an Account to see details.
Culture, Relationship
Innovaccer has been extremely collaborative, helping us understand how their platform functions,...
Login or Create an Account to see details.
Relationship
Our team is very technically well versed in our current care management platform, so we have a lot...
Login or Create an Account to see details.
Product
One of my top pros of the product is that it is very customizable. The product is also very user...
Login or Create an Account to see details.
Relationship, Operations
The product requires the customer to be very knowledgeable about their own workflows and to be able...
Login or Create an Account to see details.
Culture, Value
I would tell a peer who was looking at Innovaccer that an organization should set aside 0.5 FTEs per...
Login or Create an Account to see details.
Culture, Relationship, Value
My overall experience with Innovaccer has been positive. In some ways, my experience has improved...
Login or Create an Account to see details.
Operations
Innovaccer is really trying, but there are some underlying challenges with the system. Innovaccer...
Login or Create an Account to see details.
Relationship, Product, Value
Innovaccer has made efforts to try to clean up the system. For manual entry, the system was...
Login or Create an Account to see details.
Relationship
The vendor has been phenomenal in terms of vendor-executive involvement. We have also been...
Login or Create an Account to see details.
Loyalty, Product
We have given Innovaccer some ideas for improvements. The population health tool has developments...
Login or Create an Account to see details.
Product, Value
The population health management tool is fabulous. How the in-care strategies and protocols funnel...
Login or Create an Account to see details.
Product, Value
What makes the tool stand out is the ability for it to not require someone to remember steps or run...
Login or Create an Account to see details.
Relationship
Innovaccer has come to us with things in our data they have questions about and has driven us to...
Login or Create an Account to see details.
Loyalty, Relationship
There is some development going on with Innovaccer on both sides. They are doing things they haven't...
Login or Create an Account to see details.
Culture
Our leaders have had issues with misunderstanding the contract. We have assumed one thing, and...
Login or Create an Account to see details.
Relationship, Product
Innovaccer delivers technology to us that we can't do without.
Login or Create an Account to see details.
​
Preferences