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User Commentary
Loyalty, Product
As far as the application goes, I wouldn't hesitate to recommend it to any medical group. We like it...
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Relationship
I wish Merative’s support were a little better. A lot of the support is overseas, so there is a...
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Culture, Relationship
The salesperson for Merge Cardio stops by every once in a while. We have frequent emails, and we go...
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Product
In terms of functionality, I would like to see greater management functionality within Merge Cardio...
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Product
I like how Merge Cardio integrates with other systems and with Merge Hemo. It helps us populate cath...
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Loyalty, Product
I would like to see Merge Cardio have additional documentation from Merge Hemo that could be mapped...
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Product
Merge Cardio could enhance their web viewer to be a little more robust and to perform more like a...
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Value
I am not sure what circumstances Merative would charge us extra under. I know that we have gotten...
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Operations
Years ago, I needed to use the system, so I taught myself to use it because the vendor's training...
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Product
I wish the system were more keyboard friendly. It requires a lot of clicks, and a lot of its...
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Product
I can use Merge Cardio to report on studies that I have performed. That works pretty well. I am...
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Culture
The vendor offers different packages for Merge Cardio. There are some things that we didn't purchase...
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Product
The system has a lot of issues with pediatric and neonatal echo options. Those are subsets of their...
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Loyalty
I cannot say enough good stuff about Merge Cardio. It is very stable, and we always get the support...
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Relationship, Product
Merative has been doing a better job of connecting with customers and giving us better updates....
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Relationship
The support is good, and the team is coming along and able to help us quickly. They have consistent...
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Relationship, Operations, Product
We utilize several modules when it comes to structured reporting and have seen improvement in echo,...
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Product
Merge Cardio is well integrated with our imaging suite as well as our other solutions outside of Merative....
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Culture, Value
Everything with Merative has an add-on contract and an add-on charge.
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Relationship
The quality of support with Merative is drastically different during business hours versus after...
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Loyalty, Value
We have had Merge Cardio for many years, and we still have our enterprise archive server that is...
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Culture
The pricing stuff is improving as far as the upgrade costs and things like that go. In my opinion,...
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Loyalty
Moving away from IBM Watson Health is going to give Merative a lot more leverage to get back into...
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Product
Merge Cardio has gotten more reliable. We get fewer calls now that we have upgraded the system, but...
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Value
Merative will give us a quote and be up front about it. When we call for tech support, the vendor...
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Value
If we need a report built or something changed in our system, the vendor likes to charge for all...
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Operations, Value
It costs money to bring people from the vendor to our organization to do training, and with the big...
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Product
Merge Cardio is a very stable system. We have not had a single instance of downtime in years, so the...
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Product
Merative is a little slow on deliverables. They don't keep all their promises in the application...
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Relationship
The Merative staff members are extremely competent and responsive. We have had very good luck with...
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Relationship
Merative has had some downsizing since the acquisition, but we have not seen a lot of change in...
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Loyalty, Product
We utilize Merge Cardio across the board in cardiology and have good adoption across echo, cath, and...
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Loyalty, Product
When it comes to the delivery of new technology, Merge Cardio needs to step up. It has been the same...
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Loyalty, Product
Merative missed on the latest upgrade when it comes to ease of use and putting something out that is...
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Loyalty
We are considering replacing Merge Cardio because it is behind the ball in terms of what else is...
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Operations, Value
There is available training for Merge Cardio, but it is costly.
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Relationship
We have go-to people at Merative, and they are great. We have been working with them for a long time....
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Relationship
The vendor's support is way down from where it was a couple of years ago, especially the after-hours...
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Operations, Product
When we were on the older version of Merge Cardio, we had a lot of issues. Trying to fix studies was...
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Product
The structured reporting in Merge Cardio is good; everybody is pretty happy with it. The only issue...
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Relationship, Product
Merative's strength is in their footprint. We are very familiar with working with the vendor. Our...
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Product
Merative’s data analytics offering is terrible. The remote viewing platform via the web has a lot of...
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Product
Merative has a cloud-based product that they said was ready to go that really wasn’t ready. We have...
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Product
Merge Cardio doesn't have certain aspects and is a little outdated. The product also doesn't have...
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Product
The product’s strengths aren’t massive compared to other products like it. Physicians seem to enjoy...
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Loyalty
We have been a Merge Cardio customer for a long time, so we have seen the good and the change. Merge...
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Value
The cost for Merge is high and the nickel and diming is out of control. We get charged left and...
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Relationship
The vendor is very quick to respond to any support issues. On my end, I don't have to maintain very...
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Operations, Product
The stability of Merge Cardio is wonderful, and it is a solid product that is easy to use. The...
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Relationship
The vendor is proactively monitoring all the systems. We get an alert every time they remotely log...
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Loyalty, Product
The only thing we would like to see in Merge Cardio is more AI connections. We know that the vendor...
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Relationship
Whenever the executives from Merative get involved, they write up nice plans. They provide those...
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Operations
Merge Cardio was very easy to implement because we were all working out of the same solution design...
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