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User Commentary
Relationship, Product
Things with Merative have been good. We have not had any serious issues with contacting the vendor.
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Relationship
Merative will sit down with us one-on-one to go through installations, customizations, and things...
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Value
I know what we pay for Merative's system, and its cost makes it competitive with basically all of...
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Product
There are some tools and capabilities that would be nice to have and seem simple but aren't a part...
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Operations
I haven't been notified of any version updates for Merge Universal Viewer, and Merative’s training...
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Loyalty, Product
Merge Universal Viewer is doing really well. The ease of use is very good. Merative has made a...
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Relationship, Product
With Merge Universal Viewer, most of the time, things with support happen in the evening. That...
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Relationship
We sometimes have to pin Merative to the wall to get things done, but I don't think we have seen...
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Loyalty, Product
I'm a little unhappy with the performance of Merge Universal Viewer because it is hard to slap up...
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Product
I would like to be able to better share images with other sites. The vendor has a pretty good...
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Loyalty
Unless we change our PACS vendor, Merge Universal Viewer is a part of our long-term plans. Merge...
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Operations
We did a migration of our EMR system. With that, we had to tie in the integration of the PACS into...
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Relationship
I like the people who are working on Merge Universal Viewer. I have no problem. I can get ahold of...
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Product
I would recommend Merative. If anybody is looking for a web-based product for viewing images and...
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Loyalty
Like so many other companies, Merative came into existence because IBM decided to get out of the...
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Operations
We don't get any training from the vendor unless we ask for something. Even if they roll out a patch...
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Product
Merge Universal Viewer is tied to the vendor's iConnect Access product, which is called the cousin...
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Product, Value
Merge Universal Viewer is an easy platform to keep independent. We have been able to upgrade to the...
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Operations
For upgrades in Merge Universal Viewer, we go off of release notes for training, and Merative will...
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Relationship, Product
Merative does no active monitoring for Merge Universal Viewer, so there is no proactive service...
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Loyalty, Product
Merative wants Merge Universal Viewer to be their diagnostic viewer, and that scares us because it...
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Loyalty, Product
We have been using Merge Universal Viewer for other groups we work with and read for, and we find it...
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Relationship
We get very good executive involvement. Merative does go above and beyond there.
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Value
With Merative, we get what we pay for, and that is not necessarily a bad thing. We are getting a...
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Product
Merative isn't perfect, but I really like their product. I haven't dealt with products from other...
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Operations
Merative does offer some opportunities for teleconferences and things like that, but as far as...
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Loyalty, Product
The biggest thing that we need to solve is the usability of Merative’s universal viewer. The...
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Product
Merge Universal Viewer has been great. It very rarely goes down. It is intuitive, and for a...
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Product
We don't have very many problems with the product, but I wish the audit logging functionality were a...
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Loyalty
We had to update our system so scopes could be visualized on it, but as long as Merative keeps...
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Relationship, Product
Merative seems to be behind in terms of technology. I feel like we are always trying to upgrade to...
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Product
I like that the universal viewer is flexible and has all of the ologies; I can look at all of them...
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Operations, Product
Merative is making some progress in things like AI and the ability to incorporate non-DICOM images,...
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Loyalty, Operations
Merative has a new viewer, but there were reasons why we did not want to implement it. Chiefly, it...
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Value
Merge Universal Viewer is awfully expensive, and if we had to choose a viewer again, I think our...
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Relationship
The quality of Merative’s ongoing support is great. I would give the vendor a perfect score if I could....
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Product
The product is great. We have regular upgrades that always go well.
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Loyalty, Product
Merative is making some progress in meeting the enterprise imaging needs of the market, but I am not...
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Relationship
I have not seen any communication from anybody at Merative. Nobody has reached out or said anything...
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Loyalty
We are using Merge Universal Viewer for some diagnostic and some referential work with the plan to...
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Relationship
The quality of support we get from Merative is good and consistent post-acquisition. If anything, I...
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Relationship
Merative’s communication is very confident, whether it be at a sales level, an executive level, or...
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Culture, Value
The changes we want to make or things we want to do are billable. That is the way companies work;...
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Relationship
If the vendor is aware of critical issues, then the vendor sends us alerts.
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