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User Commentary
Operations, Product
We just had nothing but problems with the Oracle Health implementation. The problem with...
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Culture, Value
Cerner was supposed to get things done and fixed, and I don't know whether it was just because of...
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Relationship, Product
CommunityWorks Clinical Suite doesn't have certain robust things that every hospital needs, like the...
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Product
One of the system's weaknesses is that there are so many different perspectives in it. A physician...
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Culture, Relationship
Oracle Health doesn't always keep their promises. They will say that they can do something, and then...
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Operations, Product
We have had the system for several years, and we becoming familiar with it and how to manage it. We...
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Relationship
The Cerner folks trip over themselves sometimes and say Cerner when they mean to say Oracle Health....
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Culture, Value
The cost of changes and things of that nature has been okay. If there is a request for a global...
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Value
If a user needs a special report or something like that, Oracle Health will typically charge the...
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Product
I would be lying if I said it wasn't a struggle to adapt to Millennium PowerChart, but I would buy...
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Loyalty
Optimistically, I hope my satisfaction with Millennium PowerChart will be better in the future.
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Product
The struggle with Millennium PowerChart is that users have to go in and out of applications and...
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Relationship
I don't hear much from Oracle Health directly, so it is hard for me to say how proactive they are. I...
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Operations
Thinking back to our timeline and our implementation, we had frequent meetings, and Oracle Health...
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Operations
Oracle Health could improve their timing of training to align with the build. The training happened...
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Product
We expected interoperability all the way from the provider role down to the sharing of information...
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Loyalty, Product
The trend is for cloud-based systems. We are on a continuum space where we are connected through...
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Value
Nobody at our organization had ever been through a conversion from one EHR to another, so we didn’t...
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Product
We have been a bit disappointed with our Lights On Network dashboards. It doesn't seem to reflect...
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Operations
The rollout plan has too tight of a training time frame to get effective training for everyone. Some...
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Relationship, Operations
CommunityWorks Clinical Suite is a reliable solution, and we have had good responsiveness from the...
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Operations, Product
The vendor has been doing this for a while, and they have these other domains that supposedly...
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Relationship
The vendor's ticketing system for customer support is very slow. Once we escalate an issue, we do...
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Product
CommunityWorks Clinical Suite has the potential to be a very robust product, but the vendor needs to...
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Relationship, Product
If all the hospitals in our system were in one community, that would be fabulous because we would be...
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Value
In hindsight, we probably wouldn't buy this product again. There has been a lot of frustration with...
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Operations
We had a third party do our implementation and training. The training was pretty good. Some of our...
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Operations
We were frustrated that we had to work with a third-party firm. We felt that we were being handed...
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Loyalty, Relationship
Oracle Health bought out Cerner, and that has brought in a huge amount of resources. We are excited...
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Relationship
We had an internet issue with the system, and Oracle Health called us before we knew what was going...
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Value
The product is good, and we are receiving a lot from it, but it is a little overpriced. It is...
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Relationship, Operations
We have had really problems with the vendor's support. The vendor has cut their support staff and...
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Culture, Relationship
Oracle Health offered some promises about their reports that they haven't held up. We have had more...
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Relationship, Product
There are some things that we can't do in the product. Users need to be really aware of what the...
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Loyalty, Product
I haven't heard too many complaints from our end users about Oracle Health's system. When we get...
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Operations
I would not buy CommunityWorks Clinical Suite again. The implementation was terrible, and we are...
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Culture, Product
Oracle Health promised they understood our specific market, but some fundamental elements of the...
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Relationship, Product
From a regulatory compliance side, Oracle Health does an excellent job. CommunityWorks Clinical...
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Culture
We have to buy external products to meet some basic needs. For example, we have to purchase a...
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Relationship
Our account manager is a good person who is pretty effective. They can't solve everything, but we...
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Loyalty, Product
I would buy CommunityWorks Clinical Suite again because choices are diminishing for an organization...
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Operations
The implementation process of things that were contractually obligated wasn't there because Oracle...
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Culture, Value
Oracle Health has independent pricing for each thing we add on. When we did the initial contracting,...
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Loyalty, Product
Some of our sites used to be on a system designed specifically for clinics. With that system, we had...
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Operations
Our rollout of the system took a long time. One reason for that was that the vendor couldn't staff...
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Value
Cerner charges us for every little thing. It seems like they nickel-and-dime us for everything. If...
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Loyalty, Operations
Cerner's training was very good, and the courses that we took online were very good as well. The...
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Relationship
Cerner is very big. If we need support, we can create a ticket with them, but that is just the...
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Product
CommunityWorks Clinical Suite is pretty good. We usually have a pretty big struggle with the...
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Relationship
Oracle Health's service and support are pretty horrendous. The vendor needs to go back to their old...
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Culture, Relationship
For a lot of regulatory changes, Oracle Health stays on top of things. However, things are not...
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Loyalty, Relationship, Product
The last year has not been a good year with Oracle Health. Oracle Health has changed the way that...
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Relationship
Oracle Health does charge us, but they also give us some stuff. Their application management...
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Relationship, Product
Oracle Health needs to double-check their end-user input and their data. Sometimes the end user...
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Loyalty, Relationship
I think Oracle Health will get a whole lot better because I have seen such a jump in how they want...
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Loyalty
If I had to do things over again, I might rethink Cerner because they are probably geared more...
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Culture, Value
How Oracle Health charges us is an absolute frustration. Anytime we try to have a conversation with...
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Loyalty, Product
Some of the changeover has been frustrating. The nurses have been happy, but the people in the labs...
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Operations
With training, some areas have been really good when we have had a good, consistent individual....
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Relationship
We have to reach out to the vendor. They are more reactive than proactive. Someone has kind of...
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Loyalty, Operations, Product
The ease of use on the clinical side has been good. I haven't heard a lot of complaints. Once people...
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Relationship, Operations
We have seen significant changes in support with the acquisition by Oracle Health. Support is a key...
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Loyalty, Product, Value
From the clinical side of things, CommunityWorks Clinical Suite has been a bit of a mixed bag. I do...
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Product
Cerner’s data on the back end is poorly maintained. With their databases, they bought a bunch of...
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Product
The positive side of CommunityWorks Clinical Suite is that we have an integrated system between our...
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Relationship, Operations, Value
With CommunityWorks Clinical Suite, we get the benefit of a single, unified system across the entire...
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Loyalty
I would honestly tell others not to do Cerner at all. What Cerner showed us when we were making our...
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Culture, Value
With Oracle Health, it seems like everything turns back into a project that costs X number of...
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Loyalty, Operations
We are still trying to implement integrations with Oracle Health, and that is going to be okay. The...
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Relationship
Oracle Health is not exactly proactive. They have user groups, but we really have to be paying...
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Operations
I would not recommend Oracle Health based on our implementation and support. We had a change in our...
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Culture, Operations
Unfortunately, we are in a long contract with Oracle Health. I would hate for somebody else to do...
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Relationship, Operations
After the go-live with Oracle Health, once we transitioned from the implementation, we began to work...
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Operations
There are underlying frustrations with the overall product quality of CommunityWorks Clinical Suite....
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Operations
Our implementation got moved a few different times, and we got handed a few different project...
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Product
The solution’s biggest strength is the fact that we have the patient information across the board....
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Relationship
I would like the support staff that the vendor has to be familiar with the product. When we have a...
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Relationship
The vendor needs to be more responsive. We get a lot of pushback on what they call global changes....
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Loyalty, Value
We would not purchase CommunityWorks Clinical Suite again because it is terrible.
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Operations
Training for the solution could improve how many people are actually experienced in using the...
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Operations
The implementation with Cerner was not smooth. When we first got up and running, we had lots of...
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Relationship
We can't do anything with the product because everything we want to do requires a global change. The...
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Operations
The training piece is hard because our host site is so hard to communicate with. If Oracle Health...
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Product
We were spoiled with our previous EHR vendor. If we needed a change to make our lives easier or to...
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Product
The product isn’t challenging. If someone can click a mouse, they can use it. On the inpatient side,...
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Relationship
If something is down or if there are issues, our host site communicates with our IS department. Our...
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Product
I like the fact that CommunityWorks Clinical Suite is hosted because I don't have to do all the...
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Relationship
The vendor’s support is pretty problematic. When Oracle bought out Cerner, they moved the support...
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Relationship
The vendor doesn’t keep all promises. Some things have taken far longer than what was promised. The...
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Operations
If I could design a training program so my colleagues and I could feel like we can do anything in...
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Product
There is room for improvement in terms of ease of use. There are usually about four extra steps that...
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Relationship
It seems like we have to constantly ask for updates. The vendor doesn’t really send us as many...
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Product, Value
The integrations with our monitoring system and some of our other lab equipment are really good....
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Product
The vendor’s reporting solution is pretty tough to use. I would like to see improvements in that....
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Value
Others should definitely know what regulations are coming up so that they can understand whether...
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Operations
I would like to see at least a bit more in-depth training. The vendor does a lot through their...
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Relationship
Other organizations should know that it is very helpful to work with a third party outside of Cerner...
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Product
Using CommunityWorks Clinical Suite has been an adjustment. The system is definitely a work in...
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Culture, Loyalty
We are in an area where some hospitals are on Epic's systems and some are on Cerner's. We work...
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Loyalty, Relationship
Oracle Health is trying very hard to keep all of the promises that they make. Going from Cerner to...
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Loyalty, Operations
We were caught in a bad situation because our implementation was done by a third party rather than...
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Operations
We didn't have a lot of hands-on training when we went live because the consultants that Cerner was...
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Relationship
Cerner is lacking the most in making sure that they hear the concerns of clients and solve issues in...
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Loyalty
We chose to go with Oracle Health because they had more resources and offered more functionality...
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Loyalty, Relationship
Oracle Health has kept their promises since taking over. They have some good things coming that I...
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Relationship, Product
Millennium PowerChart does clinical EMR tasks well in the inpatient space. It meets all of our...
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Product
If Cerner could implement some generative AI for note creation or summarization, that would be great...
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Culture, Relationship
Cerner doesn't keep their promises. We shared a certificate with other facilities to help with...
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Operations, Value
Something I really dislike about Cerner is that when they try to do updates to their system, they...
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Relationship
There is someone from Cerner's administrative site who we can work with. However, Cerner could...
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Product
I like Cerner's philosophy about clinically-driven charge captures. Dynamic documentation is...
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Product
Cerner's revenue cycle leaves a lot to be desired. It is difficult to achieve a certain clean claim...
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Relationship
Having Oracle Health take over Cerner hasn't been a great thing. We have seen a decline in the...
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Operations
Oracle Health has moved to a train-the-trainer model, so they don't do a ton of training, and that...
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Operations
We always wonder whether we are using the product optimally and using best practices. I would love...
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Loyalty, Value
Our digital identity vendor had several clients on the system and didn't have any issues with...
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Value
Instead of having all of the patient demographic information that we would like, we are just going...
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Product
Cerner's revenue cycle applications are very clumsy, unintuitive, and difficult to work with. The...
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Value
Oracle Health delivers technology, but we can't afford to buy most of it. The system is very pricey....
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Operations
The vendor has a lot of training. Users have to hunt for it though.
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Relationship, Operations
We were told to stop testing because we kept finding so many problems. Our go-live was delayed for...
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Culture, Relationship
Cerner's list of unkept promises is long. A lot of the time, Cerner will promise something and give...
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Operations
Oracle Health struggled with our implementation. They didn't do well with explaining how their...
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Operations
Oracle Health doesn't provide much ongoing training. They put out PowerPoints and how-to documents,...
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Culture, Relationship
We have a client account executive, but they can't do a lot for us. The vendor's team doesn't care...
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Culture
Working with Cerner has been a bumpy ride. We wouldn't buy the system again because of the vendor's...
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