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The Science of Improving the EHR Experience
Mar 2020
The Science of Improving the EHR Experience
An Arch Collaborative Impact Report

Theories are proven (or disproven) through application. Technologies from the ham radio to the microprocessor were successful applications that ended the debate about theoretical principles. Similarly, today’s EHR experience pioneers prove that they understand the science of EHR success by measuring the feedback of their clinical staff, making improvements, and then measuring again. This report details the experiences of the first organizations in the Arch Collaborative to measure their clinicians' EHR satisfaction, make changes to improve, and then measure again.
Taylor Davis & Connor Bice | Friday, March 6, 2020
Finding the Right Recipe for Documentation
Dec 2019
Finding the Right Recipe for Documentation
Speech Recognition, Scribes & Other Methods—Impact Report

Many healthcare organizations wonder what recipe will lead them to EHR documentation success. Are scribes a cure-all? What factors lead to success with speech recognition? And should organizations still use dictation?
Taylor Davis and Connor Bice | Wednesday, December 4, 2019
Clinician Burnout
Aug 2019
Clinician Burnout
An Arch Collaborative Impact Report 2019

The Arch Collaborative’s primary focus is improving the EHR experience, and this experience involves the wellness of the clinician. Therefore, included in this study are two questions derived from the American Medical Association’s (AMA) Mini Z study. These two questions are correlated with the Maslach Burnout Inventory, which helps to properly identify when a clinician is burning out. All burnout findings in this report are shared through the lens of the impact of burnout on EHR satisfaction.This report is not a comprehensive analysis of the causes of clinician burnout, nor are its recommendations intended to be the primary solutions for this complex problem. Instead, this report is intended to show the developing relationship between burnout and EHR dissatisfaction. KLAS hopes the following insights add to a broader solution for taking care of those who continually offer care to others.
Connor Bice | Friday, August 2, 2019
Arch Collaborative Guidebook 2019
Jul 2019
Arch Collaborative Guidebook 2019
A product of the May 2019 Arch Collaborative Summit, the Arch Collaborative Guidebook lays out the best practices identified in Collaborative data and shared by the most successful organizations in the Collaborative.
Taylor Davis and Connor Bice | Thursday, July 25, 2019
2019 Summit Slides - Arch Collaborative Learnings Part 1
May 2019
2019 Summit Slides - Arch Collaborative Learnings Part 1
With more responses from over 100,000 clinicians from more than 190 organizations, KLAS and the Arch Collaborative team have learned a ton! So much that we had to split the findings into two sessions. Here is part 1.
Taylor Davis and Hailey Tate | Friday, May 24, 2019
2019 Summit Slides - Arch Collaborative Learnings Part 2
May 2019
2019 Summit Slides - Arch Collaborative Learnings Part 2
The second part of the Arch Collaborative learnings is a continuation from part 1.
Taylor Davis and Hailey Tate | Friday, May 24, 2019
2019 Summit Slides - Keynote and Conference Welcome
May 2019
2019 Summit Slides - Keynote and Conference Welcome
Kick off the 2019 Arch Collaborative Summit learnings with insights from Liz Johnson from Tenet Healthcare Corporation.
Taylor Davis and Hailey Tate | Friday, May 24, 2019
2018 Arch Collaborative Summit Slides
May 2018
2018 Arch Collaborative Summit Slides
In May 2018, KLAS hosted the first ever Arch Collaborative Summit for health systems to share their ideas on how to achieve clinician satisfaction with the EHR. Various health systems, using various EHRs, presented their results and their programs that led to high satisfaction while others listened and asked questions. The collaboration resulted in shared concepts and new ideas to help all parties involved be better prepared to improve their clinicians' EHR satisfaction.
Taylor Davis and Hailey Tate | Friday, May 18, 2018
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