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Reports: Peer-Guidance
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Easy Lifts for Quickly Improving EHR Satisfaction 2024
Jan 2024
Easy Lifts for Quickly Improving EHR Satisfaction 2024
High-Impact Methods to Achieve Clinician EHR Satisfaction with Few Additional Resources

Healthcare organizations are continually looking for ways to improve clinician EHR satisfaction despite tight budgets and staffing shortages. According to Arch Collaborative data, organizations who spend more of their budget on their EHR don’t necessarily realize a higher Net EHR Experience Score†. In contrast, those who prioritize and reallocate resources toward high-impact interventions can often see improved clinician EHR satisfaction—proving that high satisfaction is possible despite budget and staffing constraints. Drawing from Arch Collaborative case studies, this report provides examples of high-performing organizations or those with improved performance who have made small but effective efforts to increase clinician EHR satisfaction.
Lauren Manzione | Monday, January 29, 2024
Arch Collaborative Learning Summit 2023
Sep 2023
Arch Collaborative Learning Summit 2023
Arch Collaborative research continually demonstrates the effectiveness of education, shared ownership, and the ability to meet unique user needs in improving the clinician EHR experience. In July 2023, KLAS hosted the sixth annual Arch Collaborative Learning Summit—an opportunity for healthcare organizations to collaborate and learn how others are working to improve clinicians’ user experiences. 308 leaders from 105 healthcare, HIT vendor, and services firm organizations gathered to share expertise and best practices via panels on maintaining senior leadership buy-in and managing burnout and turnover (summaries of which are found below; recordings can be found on the KLAS website).
Connor Bice, Tommy Rowley | Friday, September 29, 2023
Arch Collaborative Provider Guidebook 2023
Sep 2023
Arch Collaborative Provider Guidebook 2023
Arch Collaborative Provider Guidebook2023—Creating EHR Mastery: Onboarding EHR Education; Creating EHR Mastery: Ongoing EHR Education; Creating Shared Ownership: Provider Relationships and Communication; Creating Shared Ownership: Governance; Creating Provider Efficiency: Personalization; Creating Provider Wellness: Reducing Burnout; Building a Technological Foundation: System Reliability and Response Time
Tyler Hendricks, Lauren Manzione, Connor Bice | Friday, September 8, 2023
EHR Education Software and Services 2023
Jul 2023
EHR Education Software and Services 2023
A Guide to Vendor and Firm Offerings

Arch Collaborative research shows that education is one of the most impactful factors to the clinician EHR experience. KLAS recently invited vendors and firms to provide information on their offerings that can augment healthcare organizations’ efforts to improve clinician EHR education. For this report, KLAS interviewed 75 healthcare organizations to validate these vendor and firm offerings and provide guidance for others who are looking to supplement their EHR education programs.
Anna Beyer | Friday, July 7, 2023
Clinician Training 2023
May 2023
Clinician Training 2023
Best Practices for Effective EHR Education

Since the early days of the Arch Collaborative, feedback from clinicians has shown training to be a key pillar of EHR success. The importance of education became even more apparent as methods for delivering training shifted throughout the pandemic. As a collaborative, we continue to ask questions and work with our member organizations—both healthcare organizations and vendors—to identify best practices for EHR education and share success stories that that illustrate them (see recent Collaborative report on vendors who offer EHR education solutions).
Lauren Manzione | Friday, May 12, 2023
Successful EHR Upgrades 2023
Mar 2023
Successful EHR Upgrades 2023
How to Maximize Impact and Prevent Clinician Frustration

EHR upgrades are vital for continually improving technology, meeting regulatory requirements, expanding functionality, increasing user efficiency, and ultimately improving patient care. Arch Collaborative data shows EHR upgrades can be very challenging for clinicians. Clinicians are often frustrated and feel disconnected from the EHR when changes happen unexpectedly or appear to drive little improvement. To help healthcare organizations make upgrades smoother and more impactful for users, this report shares insights on the widespread phenomenon of user frustration with upgrades and recommends steps organizations and EHR vendors can take to improve.
Anna Beyer | Friday, March 31, 2023
Provider Burnout and the EHR Experience
Nov 2022
Provider Burnout and the EHR Experience
Following the COVID-19 pandemic, healthcare organizations have seen massive provider burnout, which ultimately leads to issues with staff shortages and quality of patient care. What can organizations do to alleviate and prevent provider burnout? Since 2018, the Arch Collaborative has conducted research on burnout, with particular focus on its intersection with the EHR. In the EHR experience survey, clinicians share their current level of burnout and which factors are contributing. Using this data and other measurements from the Arch Collaborative, this report details what organizations can do to combat provider burnout. Note that this report focuses on physicians, residents, fellows, and advanced practice providers—called “providers” throughout. Note: Data in this report comes from 181 unique provider organizations, some of which have measured provider burnout across multiple years.
David Evans | Friday, November 11, 2022
Clinician Burnout
Aug 2019
Clinician Burnout
An Arch Collaborative Impact Report 2019

The Arch Collaborative’s primary focus is improving the EHR experience, and this experience involves the wellness of the clinician. Therefore, included in this study are two questions derived from the American Medical Association’s (AMA) Mini Z study. These two questions are correlated with the Maslach Burnout Inventory, which helps to properly identify when a clinician is burning out. All burnout findings in this report are shared through the lens of the impact of burnout on EHR satisfaction.This report is not a comprehensive analysis of the causes of clinician burnout, nor are its recommendations intended to be the primary solutions for this complex problem. Instead, this report is intended to show the developing relationship between burnout and EHR dissatisfaction. KLAS hopes the following insights add to a broader solution for taking care of those who continually offer care to others.
Connor Bice | Friday, August 2, 2019
2019 Summit Slides - Arch Collaborative Learnings Part 2
May 2019
2019 Summit Slides - Arch Collaborative Learnings Part 2
The second part of the Arch Collaborative learnings is a continuation from part 1.
Taylor Davis and Hailey Tate | Friday, May 24, 2019
2019 Summit Slides - Moving the Needle Presentations
May 2019
2019 Summit Slides - Moving the Needle Presentations
Organizations are beginning to remeasure their clinician's experience with the EHR. Here are some organizations who have seen significant increases in their Net EHR Experience Scores.
Taylor Davis and Hailey Tate | Friday, May 24, 2019
2019 Summit Slides - Organization Type Meetings
May 2019
2019 Summit Slides - Organization Type Meetings
Part of the benefit of the Arch Collaborative is seeing how similar organizations manage their clinicians' EHR experience. The 2019 Arch Collaborative Summit provided the opportunity for comparably sized organizations to meet together and talk about common problems and potential solutions for those problems.
Taylor Davis and Hailey Tate | Friday, May 24, 2019
2019 Summit Slides - Vendor Breakouts
May 2019
2019 Summit Slides - Vendor Breakouts
One of the greatest opportunities in the Arch Collaborative is the potential partnership between vendor and health system to jointly improve the EHR experience for clinicians everywhere. Clinicians, vendors and the KLAS team all met together to talk about their unique needs and how they could mutually benefit each other.
Taylor Davis and Hailey Tate | Friday, May 24, 2019
2018 Arch Collaborative Summit Slides
May 2018
2018 Arch Collaborative Summit Slides
In May 2018, KLAS hosted the first ever Arch Collaborative Summit for health systems to share their ideas on how to achieve clinician satisfaction with the EHR. Various health systems, using various EHRs, presented their results and their programs that led to high satisfaction while others listened and asked questions. The collaboration resulted in shared concepts and new ideas to help all parties involved be better prepared to improve their clinicians' EHR satisfaction.
Taylor Davis and Hailey Tate | Friday, May 18, 2018
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