Arch Webinars: onboarding-ehr-education

Arch Collaborative Nursing Guidebook

Arch Collaborative Nursing Guidebook
Join KLAS Data Scientist Jacob Jeppson as he shares the findings and best practices in the Arch Collaborative Nursing Guidebook

Created in partnership with KLAS | Wednesday, August 16, 2023 | Report Brief Read Time: 60.0 minutes

Arch Collaborative Provider Guidebook

Arch Collaborative Provider Guidebook
Join Connor Bice, Senior Director of Insights for the Arch Collaborative, as he shares the findings and best practices from the 2023 Arch Collaborative Provider Guidebook

Created in partnership with KLAS | Wednesday, August 16, 2023 | Report Brief Read Time: 62.0 minutes

Taking the Driver’s Seat:...

Taking the Driver’s Seat: Accelerating EHR Onboarding & Ongoing Support with Self-Directed Learning
Faced with the daunting task of onboarding over 2,500 Epic users across 7 hospitals and 21 clinics, Aspirus Health needed to scale their Epic training and ongoing support, they realized traditional training methods weren’t going to cut it. Aspirus decided to take training from the classroom to the screen with a virtual approach. Join Rachel White, Manager for System Technology Educators at Aspirus Health and Bobby Zarr, VP of Healthcare Strategy at uPerform to learn about their successful self-directed virtual training strategy, the technology that enables it, and the outcomes Aspirus experienced, including: Increased clinician efficiency with the EHR Positive feedback on self-directed learning model from clinicians Just-in-time delivery of training materials, available in the EHR Custom learning paths by role and workflow available on-demand

Created in partnership with Aspirus Health | Wednesday, August 16, 2023 | Report Brief Read Time: 36.0 minutes

Transforming Initial EHR Training

Transforming Initial EHR Training
Presented by UW Medicine & Tegria When faced with the challenge of onboarding clinicians more efficiently while maintaining high satisfaction with training, UW Medicine transformed their Epic training program using adaptive learning to decrease Epic training time and target training content to the learner’s needs. UW Medicine and their implementation partner, Tegria, will share the approach and outcomes from this educational transformation.

Created in partnership with UW Medicine | Wednesday, August 16, 2023 | Report Brief Read Time: 50.0 minutes

Reimagining Epic Onboarding with...

Reimagining Epic Onboarding with Cognitive Science and Data
Learn how one of the largest hospital systems using Epic radically changed Epic onboarding to become data driven, efficient, and more adaptive to different learner needs. Providence leveraged a cutting-edge learning platform (Amplifire) rooted in cognitive science principles to enhance Epic education. They are eager to unveil the valuable insights gained along the way, including learner satisfaction metrics and ROI.

Created in partnership with Providence | Tuesday, August 15, 2023 | Report Brief Read Time: 44.0 minutes

The EHR Academy: Role of...

The EHR Academy: Role of Informatics in Training for Success
This session will focus on helping your organization understand how to review data and determine the need for a coaching program; understand how to assess need, scope and execute a pilot coaching program in response to Arch trends; and facilitate discussion of lessons learned, examples from other organizations, and considerations for future expansion of the program following an Epic go-live.

Created in partnership with Harris Health System | Tuesday, August 15, 2023 | Report Brief Read Time: 45.0 minutes

Effective EHR Training with Grace...

Effective EHR Training with Grace Health

Created in partnership with Grace Community Health Center | Thursday, December 29, 2022 | Report Brief Read Time: 50.0 minutes

Model of the Successful User

Created in partnership with KLAS | Thursday, December 29, 2022 | Report Brief Read Time: 22.0 minutes

Ohio State University Wexner...

Ohio State University Wexner Medical Center Improving Nursing Onboarding

Created in partnership with Ohio State University Health System | Wednesday, August 17, 2022 | Report Brief Read Time: 45.0 minutes

Door County Medical Center...

Door County Medical Center Onboarding New Physicians
Door County Medical Center trains every new hire in a 1 on 1 environment, customizing the content to match their specific workflows.

Created in partnership with Door County Medical Center | Monday, August 15, 2022 | Report Brief Read Time: 45.0 minutes

Ozarks Healthcare: Initial EHR...

Ozarks Healthcare: Initial EHR Education at Go-Live

Created in partnership with Ozarks Healthcare | Monday, August 15, 2022 | Report Brief Read Time: 45.0 minutes

Providence St. Joseph Health Using...

Providence St. Joseph Health Using Collaborative Data to Create a New Training Program
Providence St. Joseph Health presents on their onboarding EHR Education for new providers, their "Jumpstart" program and their E^3 ongoing education program.

Created in partnership with Providence St. Joseph Health | Monday, August 15, 2022 | Report Brief Read Time: 45.0 minutes

Physician Training: Learning to...

Physician Training: Learning to Ride the Wave
Surfers spend years learning to ride the wave. Physicians ride their own technology waves, with technology constantly moving under their feet. Kaiser Permanente Southern California achieved some of the highest EHR Education scores in the Collaborative. Join Dr. Ken Robinson and Mike Beck to learn how they help their physicians learn to ride the wave.

Created in partnership with Southern California Permanente Medical Group (SCPMG) | Monday, January 24, 2022 | Report Brief Read Time: 24.0 minutes

Implementing EHR Success Around the...

Implementing EHR Success Around the World
KLAS Data Scientist Jacob Jeppson takes a look at the factors affecting EHR satisfaction, and how they differ around the globe. The same pillars continue to stand out, no matter the region of the world.

Created in partnership with Arch Collaborative Members | Monday, December 6, 2021 | Report Brief Read Time: 23.0 minutes

Effective EHR Training and Education

Effective EHR Training and Education
Regardless of geographical location, we are more similar than we are different. Good training leads to improved EHR satisfaction.

Created in partnership with KLAS | Wednesday, December 1, 2021 | Report Brief Read Time: 22.0 minutes

Baptist Health and Divurgent Arch...

Baptist Health and Divurgent Arch Collaborative Summit 2021 Presentation
Baptist Health and Divurgent discuss the value and impact of virtual training for the clinicians at Baptist Health in Jacksonville Florida.

Created in partnership with Baptist Health | Friday, July 30, 2021 | Report Brief Read Time: 27.0 minutes

Franciscan Health Nurse Onboarding

Franciscan Health Nurse Onboarding
Franciscan Health presents at the Arch Collaborative National Summit 2021 about how they effectively onboard their new nurses.

Created in partnership with Franciscan Health | Friday, July 30, 2021 | Report Brief Read Time: 40.0 minutes

The Guthrie Clinic Physician...

The Guthrie Clinic Physician Onboarding
The Guthrie Clinic presents how they onboard and train their physicians to use the EHR.

Created in partnership with The Guthrie Clinic | Friday, July 30, 2021 | Report Brief Read Time: 37.0 minutes

Community Health Network -...

Community Health Network - Onboarding Nurses with Two Tracks
Community Health Network emphasized the need for technical and workflow training, and sets the expectation that EHR education is a continual process. Nurses are assigned mentors, preceptors, and additional floor-based education to ensure they are never without educational aide.

Created in partnership with Community Health Network | Thursday, January 21, 2021 | Report Brief Read Time: 26.0 minutes

Arch Collaborative At-a-Glance with...

Arch Collaborative At-a-Glance with Dr. Benj Barsotti
At this point, you have likely heard of the Arch Collaborative. But what is it? What are a high level summary of the findings? What can health systems gain from joining the Arch Collaborative, and are any doing anything besides sending out a survey? Come and listen to Tommy Rowley and Jason Hess from KLAS talk with Benj Barsotti, CMIO at Aspirus System to get answers to these questions.

Created in partnership with Aspirus Health | Wednesday, November 11, 2020 | Report Brief Read Time: 46.0 minutes

Pillars of EHR Satisfaction

Pillars of EHR Satisfaction
Further data has strengthened the original pillars of the Arch Collaborative. New insights into training, governance, and meeting users' needs will be discussed.

Created in partnership with KLAS | Monday, October 26, 2020 | Report Brief Read Time: 36.0 minutes

Optimizing Your EHR Training and...

Optimizing Your EHR Training and Education
HIMSS20 might be canceled, but we still want to share some helpful insights from one of KLAS' planned Arch Collaborative presentations. Watch to learn more about optimizing EHR training and education at your organization.

Created in partnership with KLAS | Thursday, March 12, 2020 | Report Brief Read Time: 14.0 minutes

Part 1 of Arch Collaborative...

Part 1 of Arch Collaborative Guidebook Findings
The Arch Collaborative 2019 Guidebook, publishing soon, has 105 best practice guidelines for EHR and clinician-wellness success. Join us for a two-part webinar series covering much of the data behind the Guidebook findings. Part 1: EHR Education, Efficiency, Personalization, and Clinician Wellness. Part 2: Shared Ownership (Governance), Communication, Nursing Success, and Opioid Abuse Prevention.

Created in partnership with KLAS | Tuesday, July 16, 2019 | Report Brief Read Time: 52.0 minutes

Trainer-Quality Benchmark: What Are...

Trainer-Quality Benchmark: What Are We Learning?
In December, the Collaborative kicked off efforts to help organizations benchmark the feedback about their trainers against that of other organizations. With several organizations participating, we are learning a lot! Short training sessions matter. Creativity makes a huge difference. Clinicians report significant time savings from strong training. Come join us to learn the best practices of top trainers and hear direct feedback from trainers themselves.

Created in partnership with KLAS | Tuesday, June 11, 2019 | Report Brief Read Time: 61.0 minutes

Insights from Outside the US

Insights from Outside the US
To date, 13 organizations in 8 countries outside the United States have participated in the Arch Collaborative. Do these organizations always have high satisfaction because they don’t share the same billing and regulatory burdens that the US faces? Or are there other factors that make non-US implementations struggle more? It turns out that both are true. Join Taylor Davis and Rachel Dunscombe from KLAS as we explore what the US could learn from other countries’ healthcare IT efforts, as well as where non-US EHR implementations are consistently falling short.

Created in partnership with KLAS | Tuesday, April 16, 2019 | Report Brief Read Time: 48.0 minutes

Arch Collaborative: A Year in Review

Arch Collaborative: A Year in Review
What have we learned in the Arch Collaborative this year? Join us as we summarize the findings, events, and course corrections in the Arch Collaborative from 2018.

Created in partnership with KLAS | Tuesday, December 11, 2018 | Report Brief Read Time: 53.0 minutes

The Impact of the EHR

The Impact of the EHR
Cerner, Epic, Allscripts, Meditech, athenahealth, and other EHR vendors-how much does the actual EHR brand impact the user experience? Join multiple members of the KLAS team as we detail the highs and lows of user success with different EHRs. What drives the differences? Can you be successful with your current EHR?

Created in partnership with KLAS | Tuesday, November 13, 2018 | Report Brief Read Time: 49.0 minutes

Improving Organizational...

Improving Organizational Communication: Let Nursing Take the Lead (with Deaconess Health System)
Who runs the IT change management in your organization? Physicians? Administration? IT? Join Dr. Diane Hunt and Dawn Rowley of Deaconess Health System as they highlight the incredible power of inviting nursing leadership to lead IT change management and governance, and how this change in their organization has driven 94th percentile EHR satisfaction from providers and 95th satisfaction percentile from nurses. Is your organization missing a huge opportunity to let nursing take a real leadership role?

Created in partnership with Deaconess Health System | Tuesday, October 16, 2018 | Report Brief Read Time: 57.0 minutes

There Are Many Paths to Education...

There Are Many Paths to Education Success—But What Are the Principles?
KLAS analysts Taylor Davis and Connor Bice were shocked to find that organizations who do at-the-elbow training don’t systematically achieve higher satisfaction. Learn what they have since uncovered about why successful organizations focus on principles and people rather than programs. What are the key drivers of success at organizations where clinicians are experts at using the EHR as a tool to deliver great care?

Created in partnership with KLAS | Thursday, September 6, 2018 | Report Brief Read Time: 51.0 minutes

Successful Clinician Support (with...

Successful Clinician Support (with NorthShore University HealthSystem)
For many years, NorthShore University HealthSystem has invested heavily in making the EHR experience successful for clinicians. Through these years of experience, NorthShore has learned a lot about how to deliver an EHR experience at the highest level. Learn the keys that have led to their success, including strong onboarding education, roaming trainers who offer incredible support, and the Home for Dinner program.

Created in partnership with NorthShore University HealthSystem | Tuesday, August 21, 2018 | Report Brief Read Time: 59.0 minutes

Leading a Successful EHR Refresh...

Leading a Successful EHR Refresh (with Vidant Health)
Initial training for Vidant Health’s EHR was mediocre. Clinicians regularly reported that they lacked the skills to make the EHR work well. Today Vidant’s EHR training ranks in the 95th percentile. How did they accomplish this revolution? Join Dr. Joseph Pye and Dr. Greg Knapp as they describe their incredible effort to lead an organization EHR refresh, including a full EHR-training redo.

Created in partnership with Vidant Health | Tuesday, July 17, 2018 | Report Brief Read Time: 55.0 minutes

Using the EHR to Increase...

Using the EHR to Increase Organizational Efficiency with Kadlec Regional Medical Center
When Kadlec Regional Medical Center went live with their Epic EHR, they set a goal to have all physicians return to pre-EHR RVU levels. Within one year, KRMC surpassed this goal and saw a 20% increase in patients seen and a 25% increase in RVU levels. Today, KRMC is in the 88th percentile for overall EHR satisfaction measured through the Arch Collaborative. Learn how did this community hospital with limited resources did what so many larger health systems have failed to do: make the EHR efficient and a delight to use.

Created in partnership with Kadlec Regional Medical Center | Wednesday, June 27, 2018 | Report Brief Read Time: 43.0 minutes

Rapid EHR Optimization with Greater...

Rapid EHR Optimization with Greater Hudson Valley Health System
On average, providers at community hospitals are less satisfied than providers at any other type of provider organization. So how did Greater Hudson Valley Health System reach the 98th percentile in the Collaborative? Come join Brian Tew, CIO of Greater Hudson Valley Health System, as he shares the secrets of his organization’s rapid EHR-optimization efforts and how the organization has bounced back from an IT-talent exodus. Learn how a community hospital with limited resources can deliver an incredible EHR experience!

Created in partnership with Greater Hudson Valley Health System | Tuesday, March 20, 2018 | Report Brief Read Time: 50.0 minutes

Driving Clinician Acceptance with...

Driving Clinician Acceptance with Salford Royal Group
Nearly every organization worldwide with an EHR/EPR deployment faces the common challenges of getting enough value from the money spent and optimizing the clinician user experience, while also managing challenges unique to the organization. Join Rachel Dunscombe, Director of Digital for the Salford Royal Group, as she details many of their organization’s strategies for success that have propelled them to a Net Experience Score of 43, one of the Collaborative’s highest. Learn from this UK trust’s unique approaches to driving clinician acceptance with the backdrop of forming an Integrated Care Organization, incorporating new hospitals into the group, and adopting new national standards for technology.

Created in partnership with Salford Royal | Tuesday, February 20, 2018 | Report Brief Read Time: 47.0 minutes

Driving Clinician Acceptance with...

Driving Clinician Acceptance with Salford Royal Group
Nearly every organization worldwide with an EHR/EPR deployment faces the common challenges of getting enough value from the money spent and optimizing the clinician user experience, while also managing challenges unique to the organization. Join Rachel Dunscombe, Director of Digital for the Salford Royal Group, as she details many of their organization’s strategies for success that have propelled them to a Net Experience Score of 43, one of the Collaborative’s highest. Learn from this UK trust’s unique approaches to driving clinician acceptance with the backdrop of forming an Integrated Care Organization, incorporating new hospitals into the group, and adopting new national standards for technology.

Created in partnership with Salford Royal | Tuesday, February 20, 2018 | Report Brief Read Time: 47.0 minutes

Optimizing the EHR for Organization...

Optimizing the EHR for Organization Needs with Nationwide Children's Hospital
Come join Dr. Jeffrey Hoffman, CMIO of Nationwide Children’s Hospital, as he explores how a system of children’s hospitals can achieve a net experience score of 42, among the Collaborative’s highest, in one of the most demanding and specialized care-delivery environments. See how Nationwide Children’s has learned that using out-of-the-box software is not an option for their health system, how they utilize their physician-builders program, and how they optimize their tools without making too many customizations.

Created in partnership with Nationwide Children's Hospital | Tuesday, January 16, 2018 | Report Brief Read Time: 59.0 minutes

Summary of November 2017 Best...

Summary of November 2017 Best Practices Study
What have we learned from your clinicians’ collective 2,000 hours of giving feedback on your EHRs? What best practices start to emerge when we combine KLAS’ executive interviews and organizational benchmarks with user feedback? Join Adam Gale, CEO of KLAS, and Taylor Davis, VP of Strategy and Analysis at KLAS, for an overview of the most actionable findings in the Collaborative research. This webinar will focus on best practices and the greatest opportunities for dramatic satisfaction improvement that are available to all organizations.

Created in partnership with KLAS | Tuesday, December 12, 2017 | Report Brief Read Time: 58.0 minutes

Physician Engagement with Memorial...

Physician Engagement with Memorial Health System
Memorial Health boasts the highest Collaborative satisfaction score of any US organization using Cerner. Join David Graham, CIO and CMIO of Memorial Health System, as he provides insights into Memorial Health’s unique approaches to listening and responding to physician needs. Topics will include governance, support structure, and ongoing training.

Created in partnership with Memorial Health System | Wednesday, December 6, 2017 | Report Brief Read Time: 56.0 minutes

Governance and Clinician Trust with...

Governance and Clinician Trust with Kaiser Permanente Northwest
Kaiser Permanente Northwest has achieved the highest EHR satisfaction level measured to date in the Arch Collaborative with a Net Experience score of 61! How have they done it? Join Michael McNamara, CMIO for Kaiser Permanente Northwest, as he presents how his organization engages with physician users. Michael will dive into the structure of his organization’s physician-champions program, incorporating training into departmental meetings, and communication with physicians (yes, email communication can be successful).

Created in partnership with Kaiser Permanente Northwest | Monday, November 13, 2017 | Report Brief Read Time: 61.0 minutes

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Arch Webinars: Onboarding-EHR-Education