Report Roundup: KLAS Reports Published in September 2024 - Cover

Report Roundup: KLAS Reports Published in September 2024

September saw not only a high volume of KLAS reports but also many KLAS firsts. KLAS published an overview of their first Middle East Summit, the first KLAS Arch Collaborative report addressing EHR interoperability, and their first report on patient education solutions.

Also notably, KLAS published a report in partnership with Bain examining the trends in healthcare IT spending. Two other summit executive overviews, one for the Global Summit and one for the Arch Collaborative Learning Summit, were also published. These reports offer trustworthy insights designed to help solve healthcare challenges.

Partnered Reports

Healthcare IT Spending 2024: Innovation, Integration, and AI

This is the third annual report in which KLAS partnered with Bain to evaluate trends in the healthcare market. They found that providers and payers are increasing their spending post-COVID-19 and are adopting generative AI. However, cybersecurity threats and ease of integration will likely shape investment decisions as the market continues to advance.

Healthcare IT Insights Reports (Segment Insights)

1. Patient Education 2024: An Initial Look at Vendors Who Create & Deliver Patient Education Content

Patient education solutions provide patients with information they need to navigate their health journeys. This report is KLAS’ first on patient education solutions and focuses on patient education vendors who deliver their own content to organizations. The report examines customer satisfaction with the vendors and their content and shares insights into the patient education market.

2. Small Practice Ambulatory EHR/PM (1-10 Physicians) 2024: How Well Do Vendors Meet Small Practices’ Functionality Needs beyond the EHR & PM?

Small practices with limited resources often need their EHR and PM vendors to offer more robust technology and guidance. This report examines capabilities that small practices want their core vendors to develop, common third-party solutions that can fill functionality gaps, and overall customer satisfaction with EHR and PM vendors.

3. Risk Adjustment 2024: Need for Both Retrospective & Prospective Capabilities Remains High

With the economic pressures of today’s market, potential customers are looking for risk adjustment solutions with both retrospective and prospective capabilities as well as strong ROI. This report examines 52 risk adjustment purchase decisions over the past three years and includes satisfaction data from current customers.

4. Smart Pumps 2024: Go-Forward Plans Impacted by Recalls & New Technology

Due to updated technology, the remediation of BD’s Alaris pump, and recent FDA approval of next-generation pump technology, many healthcare organizations are planning to make smart pump purchase decisions sooner than anticipated. To aid in those decisions, this report examines customer satisfaction and plans, purchasing and retention factors, and top-of-mind vendors. 

Arch Collaborative

Impact Reports

KLAS’ Arch Collaborative collects data from over 500,000 clinicians to improve the EHR experience. Impact Reports synthesize this feedback into actionable information that can help providers unlock the potential of the EHR.

EHR Interoperability 2024

While EHR interoperability is a government requirement and has seen some progress, healthcare organizations share that their clinicians’ needs are not being met. This report is the first KLAS Arch Collaborative report to focus specifically on EHR interoperability and shares current end-user satisfaction, needed improvements, and best practices from high-performing organizations.

Summit Executive Overviews

KLAS Arch Collaborative Learning Summit 2024

In July, KLAS hosted the seventh annual Arch Collaborative Learning Summit. There, Arch Collaborative members from 93 organizations collaborated to continually improve the EHR experience. This report includes summaries from discussions that took place at this event as well as summaries of other summit sessions.

Case Studies

KLAS’ Arch Collaborative unites hundreds of healthcare organizations to improve healthcare quality by elevating the EHR experience. These case studies present real examples of Arch Collaborative members solving challenges along with information about best practices and keys to success.

1. Focusing on Providers through EHR Governance and Support 2024

Ozarks Healthcare has increased their Net EHR Experience Score over the past three measurements. This case study presents how Ozarks Healthcare achieved that success on the MEDITECH Expanse system through creating a strong governance structure, providing personalized IT support, and customizing their upgrade timeline.

2. Focusing on Providers through Effective Initial and Ongoing EHR Education 2024

Ozarks Healthcare has improved their overall EHR experience over the past few years. Several years into their MEDITECH Expanse implementation, Ozarks Healthcare helped their providers achieve high comfort navigating the EHR by adapting and personalizing their new-hire EHR education and providing structured opportunities for follow-up education.

3. Adapting Onboarding EHR Education to Meet Nurses’ Needs 2024

Children’s Healthcare of Atlanta has achieved the 95th percentile or above in their nurse Net EHR Experience Score, their nurse satisfaction with initial EHR education, and their workflow-specific training. This case study explains how they achieved those outcomes by offering flexible training based on new hires’ experience levels.

Summit Executive Overviews

KLAS summits are designed to gather healthcare professionals and stakeholders together to facilitate discussion around healthcare’s biggest challenges and the creation of action plans to solve those challenges. KLAS’ summit reports share the findings gathered at those events.

1. Global Summit 2024

KLAS hosted their annual Global Summit this June. 128 representatives from the healthcare industry gathered to discuss challenges as well as areas for growth and innovation. This summit overview includes findings from tabletop discussions that focused on AI, clinician burnout, and customization.

2. Middle East Summit 2024

At KLAS’ first Middle East Summit in January, they presented the first non-US Best In KLAS ceremony, facilitated presentations from Ministry of Health representatives, and held educational sessions to align vendors with healthcare organizations. This report contains data from a pre-summit survey and findings from summit discussions around healthcare policy refinement.

Emerging Insights Reports: Spotlights, First Looks, and Case Studies

Healthcare offerings are constantly changing, so KLAS publishes these reports to examine new solutions that may improve healthcare. Emerging Company Spotlights highlight solutions from emerging companies while First Looks highlight newer solutions from established vendors.

Emerging Company Spotlights

1. Fathom 2024: Optimizing Revenue Cycle Operations through Medical Coding AI: a report on the satisfaction of Fathom customers. Fathom has an AI-driven medical coding system designed to automatically process charts and send records to billing with no human intervention.

First Looks

2. Epic Hello World 2024: Engaging Patients with Epic-Native Interactive SMS: a report covering the customer experience with Hello Word, a solution that enables users to send SMS communication to patients directly from the Epic platform.

3. TransformativeMed Core Diabetes 2024: Bringing Glycemic Control Management Directly to the EHR: a report on the experience of users of Core Diabetes, a solution from TransformativeMed that aims to provide all diabetes-related patient data in an EHR dashboard.





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