Tell us about you

Work Email required

Organization required

First Name required

Last Name required

Job Title required

Phone required (###) ###-####, or int ######...

City required

State/Province required

Business Information

Tell us about your organization

error messages will go here...

Looks like we’re already familiar with you!

Please press next to continue with the survey.

Looks like we’re already familiar with you!

According to your account type you are not eligible to take surveys at this time. If this is a mistake, please contact KLAS.

If you are trying to access KLAS research data and reports, an email has been sent to   with a link to login.

If the email doesn't appear in your inbox, ask your IT department to add KLASresearch.com to your company spam filter's "whitelist", and check your email's spam folder.

Membership Commitment

In exchange for giving their feedback, healthcare providers can create an account to get access to industry reports, user commentary, and real-time ratings.

By submitting your account request, you are engaged in patient care as either an employee (or contractor) of your provider organization and that you confirm that you have reviewed and agree to abide by the Terms of Use for this website as updated periodically.

To learn more about how we process and protect your personal data, you may view our Privacy policy.

By submitting your account request, you confirm that you have reviewed and agree to abide by the Terms of Use for this website as updated periodically. To learn more about how we process and protect your personal data, you may view our Privacy policy.

By submitting your account request, you confirm that you have reviewed and agree to abide by the Terms of Use for this website as updated periodically.

To learn more about how we process and protect your personal data, you may view our Privacy policy.

 

To learn more about how we process and protect your personal data, you may view our Privacy policy.

 

To learn more about how we process and protect your personal data, you may view our Privacy policy.

Thank You! Your information was submitted successfully!

Next Steps - An email has been sent to . Please follow its instructions to verify your email, and login.

If the email doesn't appear in your inbox, try asking your IT department to add KLASresearch.com to your company spam filter's "whitelist", and checking your email's spam folder.

Thank You! Your information was submitted successfully!

Next Steps - A KLAS representative will contact you to discuss working with KLAS, typically within 24 to 48 hours.

If you have any further questions please contact info@klasresearch.com or 1-800-920-4109.

Surprise! Looks like we already have an account for you.

An email has been sent to blah@blah.com with a link to login.

If the email doesn't appear in your inbox, try asking your IT department to add KLASresearch.com to your company spam filter's "whitelist", and checking your email's spam folder.

The Nursing Perspective in the Arch Collaborative - Cover

The Nursing Perspective in the Arch Collaborative

KLAS started the Arch Collaborative in 2016 with the goal to gather feedback on the EHR from the clinician users. We started by measuring the satisfaction of physicians, but it didn’t take long for us to realize that we needed to broaden the reach of our research.

After the Arch Collaborative Learning Summit in May, one of our Provider Success Managers was asked what he had taken from the summit. He said, “I think we will need to focus more on nurses in the future. I saw a lot of energy and heard a lot of discussions about how healthcare organizations can help their nurses and focus on the nursing experience in the EHR.”

He was absolutely right. Collaborative members were eager to hear the voices of their nurses. After all, while physicians may make most of the key decisions that show up in the EMR, they aren’t the only ones with skin in the game. In fact, some estimate that 75% of chart use can be attributed to nurses.

After analyzing feedback from almost 30,000 nurses, KLAS has published an Arch Collaborative impact report called “The Nurse EHR Experience.” I’d like to share a few key points from the report.

High Satisfaction

Does it surprise you that, on average, nurses are much more satisfied with their EHRs than physicians are? This was true across every measured in the Arch Collaborative. While that alone was encouraging to learn, KLAS knew that provider organizations would want and need to know a few specifics.

Which areas have the largest gaps between physicians’ and nurses’ opinions? What are nurses the very happiest about? And what do the nurses’ satisfaction scores imply about the nurses and their EHRs?

Patient Care

Several of the survey questions to which nurses responded the most positively had to do with patient care. In other words, most nurse participants in the Collaborative agree that the EHR directly and indirectly benefits patients.

This fact is a little counterintuitive and therefore very impressive. Because nurses spend the most time in the EHR, the EHR may keep them away from patients even more than it keeps doctors away. But despite this decreased facetime, most nurses still believe that the EHR is good for patients.

Culture

KLAS researchers have heard many nurses speak enthusiastically about their departments’ teamwork and positive attitudes toward change. The results of the Collaborative survey align well with these stories. More than 75% of the surveyed nurses feel that they deliver well as the end users of the EHR. Fewer nurses believe that their EHR vendors, internal leaders, and IT teams deliver well. 

Apparently, nurses feel accountable for how well they use the EHR. This kind of attitude, whether belonging to a nurse or a physician, is very likely to lead to more positive outcomes and increased patient safety.

Nurses have been called the glue of healthcare. They have the most contact with patients and the most contact with the EHR. For these reasons and more, nurses have a massive amount to offer to the healthcare industry’s quest to improve the tools used and the care given.

Understanding nurses’ high EHR satisfaction rates is a great jumping-off point. By learning how nurses have been so successful, healthcare organizations will be more able to improve the EHR experience for all users.

I’m confident that Arch Collaborative members who measure and really listen to the voice of their nurses will gain invaluable insights. I know KLAS already has. To learn even more from the nurses who have already taken the Collaborative survey, read the entire impact report.


Photo Cred: Monkey Business Images