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How to Strengthen Your Security Program

KLAS reached out to healthcare-focused cybersecurity firms and asked the following question: “What can health systems do today to avoid pitfalls and gaps in their security programs?” See what they had to say.

What’s Changed with Best in KLAS?

As some of you may have noticed, this year’s Best in KLAS report features a prominent change that we hope will positively impact how the awards are perceived and shared.

Social Determinants Informatics with Algorex Health & Carrot Health

Take a second to think about all the things that happen outside of the hospital that affect someone's health—there are a lot. Our recently published Algorex Health and Carrot Health eTech Spotlights give a first look into how these vendors are improving healthcare through Social Determinants Informatics.

The Metamorphosis of the Risk Adjustment Market

The risk adjustment space is transforming before our eyes. In the beginning, vendors were heavily focused on service, but technology is catching up. The customer base is changing too. Payers used to dominate. But as more and more providers switch to value-based contracts, risk adjustment software may soon become all the rage among both payers and providers.

COVID Collaboration

As the lead analyst for the Arch Collaborative, my main goal is to help our members to collaborate with one another. We worked together collaborative members to determine what KLAS and the Arch Collaborative could do to help them fight against COVID-19.

Pandemic Performance Part II – Healthcare Technology

COVID-19 has made us realize that we can do things we thought we could never do, and we are doing great with those things. When we are at a point where we can combine how we did things before with what we have discovered, we will have transformed healthcare as we know it.

Emerging HCIT: Telehealth and More

Telehealth isn’t the only hot topic KLAS has noticed in 2020. There are emerging healthcare IT vendors in many areas including RPA and SDOH. See what KLAS is doing to get you the most up-to-date information.

Let’s Not Forget About Nurses: The Nurse EHR Experience

Because nurses and physicians work in different environments and have different needs, a lot of the focus that is given to physicians doesn’t benefit nurses as much. In our Nurse EHR Experience 2020 report, we explain how it is good to view the specific needs of nurses that are sometimes different or overlooked by organizations.

Potential in Patient Engagement

We all know that with the move to value-based care (VBC), patient engagement is a hot topic, and patient engagement platforms are getting a lot of love. There are a lot of companies trying to make the perfect platform.

eTech Insight – Telehealth Continues to Advance in High-Risk Market

COVID-19 has forever changed primary healthcare delivery. To survive financially, physicians have had to quickly learn and implement telehealth solutions to deliver virtual care. The new CMS reimbursement guidelines opened the payment floodgates. Currently, there are over 260 telehealth vendors.

Navigating the Telehealth Frontier

In March, healthcare providers around the world found themselves dealing with a unique set of circumstances. Patients with COVID-19 needed to be cared for, but leaving their houses meant exposing others to the virus. Other patients needed the same medical care as always, but many of them were afraid to visit the doctor’s office due to the risk of exposure. Telehealth seemed like the perfect solution.

Pandemic Performance Part I – Vendors Stepping Up

Now months into the COVID-19 crisis, we have been able to reach out to our provider friends to see how well their vendor partners have supported them throughout the pandemic. We are excited to share these findings with you in our Vendor Performance in Response to the COVID-19 Crisis report.

eTech First Look: Uber Health

Known for transforming taxi services, Uber created Uber Health around 2018 as a way for providers to coordinate rides for patients and caregivers. In KLAS’ recent report on Uber Health, we take a first look into customers’ responses to the platform and the value it provides.

SDOH Framework 2020

KLAS met with industry experts, providers, and vendors to develop a framework outlining SDOH networks. The framework outlines six areas targeted by SDOH network vendors. Whether you feel overwhelmed by SDOH or aren’t even sure where to start, this framework will give you one of the most comprehensive grasps of what technology can actually do to address your SDOH needs and the needs of your patients.

Cutting Costs with Legacy Data Archiving

As mergers and acquisitions happen and health systems continue to expand, legacy data archiving presents the opportunity to shut down expensive legacy systems while keeping the necessary old data. In this way, legacy data archiving is essentially a cost-savings measure, something that has become even more important for health systems during COVID-19.

Building Up Steam: Colburn Hill Group eTech Spotlight

Robotic process automation (RPA) has been around for quite a while, but now, amidst growing economic pressures, its adoption in healthcare is starting to heat up. In KLAS’ new report, we take a look at a vendor that has been garnering high marks and attracting a lot of attention in this market: Colburn Hill Group.

eTech Spotlight: A Look at Radix Health

Many vendors are emerging in the patient engagement space, and one of them is Radix Health, whose DASH solution is intended to enhance the way patients interact with providers online. Our recent Emerging Technology Spotlight report featuring Radix Health examines adopters’ experiences to see how well the vendor fulfills their claims.

Impact Report: EHR Satisfaction for Recent Go-Lives

Is there anything that can be done to minimize the effects of getting started with a new EHR? Data collected by the Arch Collaborative from hundreds of thousands of healthcare professionals confirms conventional wisdom but still gives hope to organizations that are about to go live.

Pediatric Ambulatory EMR 2020: Not Just Another EMR

Pediatrics is a big portion of the EMR market, but it often gets lumped in with other areas from an EMR perspective. We at KLAS have seen this trend and have published our first-ever report in this area; the Pediatric Ambulatory EMR 2020 report delves into the current state of this side of healthcare, the reason pediatrics deserves its own spotlight in the EMR market, and which vendors are leading the charge toward more effective ambulatory pediatric EMRs.

Transition to Telehealth — Healthcare Innovation Panel Discussion

The healthcare industry’s heroic response to the COVID-19 pandemic has been historically agile. Decisions that could have taken a year before were implemented in a week. Out of necessity, thousands of clinicians and other healthcare professionals became telehealth experts practically overnight.

Continual Progress Toward Interoperability

For the first time, adoption of bidirectional interoperability between smart pumps and EMRs is high enough that we can give you an idea of what your experience with integrating your smart pump with your EMR will be like.

How Doctors Are Helping the Poor and Saving Money

Recent statistics suggest that the social determinants of health (SDOH) account for a large percentage of health outcomes. Recently, KLAS published Signify Health Community Emerging Technology Spotlight on how Signify Health’s SDOH product is helping organizations better treat their patients.

ERP 2020 Decision Insights

Because ERP is an older market and so many ERPs were initially implemented in the early 2000s, provider organizations are ready to make a move that gets them newer and more exciting technology. But are the cloud solutions everything they’re hyped up to be? Which companies have the most mindshare, and which are being left behind?

No Failure to Communicate: Clinical Communication Platforms 2020

There is tremendous value to be found in a solid clinical communications platform when an organization elevates its importance. But there remains a lack of clarity around clinical communication platforms and what it means to adequately utilize them. KLAS’ recent report, Clinical Communication Platforms 2020—Advanced User Insights, seeks to address this issue and more clearly define the market.

PACS—Finding the Perfect Fit

Imaging is critical in healthcare. Images provide power behind the diagnosis as well as insight into progress monitoring. Providers rely on having a PACS and other imaging systems to give them access to those images in a clear, easy way. In our recent PACS 2020 report, we dive into the evolving, dynamic PACS and Enterprise Imaging market.

RPA in Healthcare—UiPath eTech Spotlight

The COVID-19 pandemic has motivated healthcare executives to adopt RPA technology on a broader and quicker scale than we ever have seen before. Our recent UiPath: Emerging Technology Spotlight 2020 report dives into how UiPath is applying RPA in healthcare now.

The Evolution of Speech Recognition

Speech recognition vendors have found a way to assist the work of both doctors and administrations by automatically converting speech patterns into words on a screen. Today customers want to know who can be a real partner and who leads the most effective implementations.

The Three Levers of Clinical Optimization

In our Clinical Optimization Services 2020 report, we analyze the three key levers almost all firms use that are proven to increase organizations’ EMR satisfaction scores: (1) workflow refinement, (2) application enhancement, and (3) clinician training.

Spotlight: How Unite Us Is Taking Control Back

Unite Us is committed to the idea of helping the whole person be well and taking stock of the social determinants of health (SDOH). Through a robust network of health and social services, they aim to get people talking about this new and emerging space that is such a big part of people’s overall health.

Vendors Insights during COVID-19

About two months ago, KLAS published part 1 of the white paper Delivering Customer Success in a Time of Crisis, which focuses on vendor delivery from the customer perspective. Recently, KLAS published part 2 of this white paper, which focuses on learnings and insights from 102 HIT vendors and services firms.

A Recap of the Eastern Arch Collaborative Summit

Earlier this year KLAS trekked out to Charleston, SC to meet with the actual teams executing on EHR optimization tactics. We were able to take benchmarks on their specific organizations and help them walk through solutions to the validated problems that they are facing.

From Good to Exceptional—Go-Live Support

The go-live support segment is an established market where the vendors have fine-tuned best practices over the years. The Go-Live Support Segment Highlight 2020 report looks at what makes a firm good versus exceptional.

US Hospital EMR Market Share 2020 Report

Energy remains across the EHR market well after the frenzy of meaningful use. Our latest US Hospital EMR Market Share 2020 report saw movement in all areas of the market. 

Medial EarlySign eTech Spotlight

Population health technologies are exploding; everything from analytics and visualization tools to artificial intelligence is growing at an unprecedented rate. That is where companies like Medial EarlySign come in. EarlySign looks at this large population of data and uses AI to better help physicians, care teams, and population health managers.

Payer Core Administration Decision Insights: A First Wave of Change?

Payer Core Administration solutions were born for another time, and health plans and vendors are realizing that these solutions need to be updated, revamped, or replaced for modern value-based care. KLAS recently looked at health plans’ purchasing decisions surrounding older and newer players in the market.

How Virtual Scribe Technology Changes Lives

Healthcare vendors have witnessed a rise in physician burnout and are acting fast to solve the documentation problem. Some vendors are offering a service of professional scribes. Others are enhancing speech-to-text technology, natural language processing, and ambient listening. Some vendors blend both technology and human services.

Complex Claims: Craving Consolidation and Communication

The Complex Claims Services 2020 report aims to highlight the strengths and weaknesses of vendors in this space to give providers a better sense of where things are going in this rapidly changing area. Learn more about firms that could help with specialized claims, and the movement from more specialized firms to broader firms.

Innovations in Clinical Decision Support

For our Clinical Decision Support 2020 report the research focus was aimed to identify and validate innovations in the CDS landscape to update our previous data. Our goals were to find out where innovations are being made by solution providers and what makes these innovations unique in the eyes of healthcare organizations.

Telehealth War Stories

About a month ago, I had the opportunity to sit down with Roy Schoenberg, president and CEO of Amwell, to discuss his recent experiences during the COVID-19 crisis and his perspective on telehealth across the board.

EMR Vendors in the World of AI

Last year, KLAS published a report focused on vendors who provide purpose-built AI solutions in healthcare. We at KLAS, along with provider organizations, were curious as to what the enterprise EMR vendors were offering in the world of AI today.

Transition to the PDGM

We wanted to see how well providers and their supporting vendors were able to transition into Medicare's new Patient-Driven Groupings Model (PDGM) for home health agencies. So far, vendors seem to be providing successful support, but many providers show disheartening initial impacts.

Which Technical Services Vendor Should You Choose?

Amongst the turmoil that is COVID-19, technical services projects may have increased priority and firms continue to be in demand. Recently, KLAS published its first ever Technical Services Report. This report will help customers make better buying decisions and help vendors hone their craft.

Winning in the Global (non-US) EMR Market

The Global (non-US) EMR Market Share Report is one of the more labor-intensive reports that KLAS publishes. But for six years, the data in this report has been the best and most easily digestible global view to let providers know what is happening in the EMR market.

Improve Your EHR Experience with Science

With effort, there is a very high probability that your organization can improve your EHR experience at a significant statistical level. Read how some organizations saw the improvements they did and certain methods that proved to yield surprising results.

eTech Insight – IoT Gateways Can Improve Telehealth Services

What's missing from telehealth exams? Vital signs that would normally be captured during an office visit—blood pressure, pulse, O2 saturation, height and weight, and temperature. The solution? IoT gateways are being used to consolidate the data from remote patient-healthcare-monitoring devices in Asian countries with a partnership between Cassia Networks and VivaLNK.

The New Ambulatory RCM Space

Historically, KLAS has had the ambulatory RCM segment open only to core technology vendors. This year, we opened up the segment to focused services vendors like R1 RCM and Bolder Healthcare, who don't create EMRs or PM systems. This adjustment revealed some very interesting insights and aha moments.

Vendor Success during COVID-19

The current pandemic clearly took us all by surprise. It is humbling to see so many weaknesses in healthcare exposed and to see how very unprepared we all were for a global catastrophe. However, in many ways, it is encouraging to see how healthcare has changed to meet this crisis head on.

Emerging Technology in Clinical Documentation

The clinical documentation market is full of a wide spectrum of different solutions and vendors trying to solve a singular problem: physician burnout. Though there are more vendors we are currently researching in this market, to date KLAS has looked at two vendors that are solving these issues in unique ways: Augmedix and Suki.

eTech Insights – Smart Home Assistant Products Emerge as Consumer Healthcare Managers

Consumers looking for healthcare information and guidance generally have to access several different sources to find what they are looking for in order to manage and maintain their health or the health of their family. Many of these sources may not be trustworthy. COVID-19 misinformation has been spread on several social media sites, even with close inspection of site content by the social media vendors.

KLAS’ Efforts to Help During the COVID-19 Crisis

We asked ourselves, how do we help providers in this wild time in the new job they have to address? KLAS is taking more than a few steps to help lighten the load during this time. Here are some of the efforts that I would most like our provider and vendor friends to know.

Performance Shifts in Behavioral Health

Toward the end of 2019, we noticed a fair amount of shift in what providers were sharing about their behavioral health vendors. To help providers understand the reasons behind the movement, we chose to highlight the performance shifts in the Behavioral Health EMR 2020 report.

eTech Insights – Digital Application Collaboration Drives Plug and Play

The biggest challenge for most of the application collaboration between healthcare IT legacy vendors is the variations in the solution architectures. There is no plug-and-play capability for most legacy solutions to extend their application capabilities, though this will eventually be overcome by the HL7 Fast Healthcare Interoperable Resource (FHIR) API models that are emerging.

Hidden Weapons of Technology in the Coronavirus War

There is no industry for which the virus is more real than the doctors and nurses in our hospitals and clinics. Many are like soldiers, bravely fighting on the front lines. As KLAS watched the coronavirus walk the short road from a threat to a pandemic, we wondered what we could do for our soldiers. But when we asked, we discovered that doctors and administrators didn’t really know how to answer us. Then someone on our KLAS team suggested that we just ask the vendors what they could do to help. That was when the lightbulb turned on.

COVID-19: An Emergency Physician’s Perspective

If the last few weeks have shown me anything, it is that no one is immune to the big and small changes that COVID-19 brought to the world almost overnight. Where I live in Columbus, Ohio, and in many other states around the nation, public places like museums, zoos, and schools are all closed. This is almost everyone’s reality. I feel this especially in my work as an emergency physician.

eTech Insight – The Digital IT Impact for Virtual Healthcare Delivery Post-COVID-19

COVID-19 as a threat to the US population has demonstrated clear weaknesses and gaps in the current care delivery model. State and federal regulations that limited the ability to use telehealth for evaluating patients in their homes or in rural areas of the country have been exposed as indefensible in most cases, and those uses are now being reimbursed by CMS.

A Window into Opioid Management

From the data gathered as part of CHIME’s “Healthcare’s Most Wired” program, our recent Opioid Management report is essentially a white paper on the state of opioid prevention in the most technologically advanced ambulatory organizations in the country.

From Chief Complainer to the Sprint Program

My team and I knew that we had failed at doing wide-broadcast, light-touch optimization. We needed to do something more intensive. So we set up our Sprint program. Though it was challenging to get the program started, we have been able to demonstrate that we can transform the way each practice uses the EHR so that they see it as more of a partner than a burden.

HHS’ New Interoperability Rules

After much saber-rattling, two new interoperability rules proposed by HHS were finalized in early March. These new rules aim to give all patients access to their data, something the government has been eager to do for quite some time.

Why Providers Buy

KLAS began sharing Decision Insights in 2018, and our most recent 2020 National Trends report was just published. In our last three National Trends reports, we have answered some compelling questions.

Cut the Hype about AI

Two years ago, most healthcare organizations were wondering about the impact and advantages of AI. They wondered how real AI was. Today, there is almost no doubt about the benefit of incorporating AI into the healthcare ecosystem, so major health systems are starting to move forward with their AI pilots and programs.

Provider Burnout: A Complex Issue

As COVID-19 continues to spread across the world, health systems are becoming more and more overwhelmed by the number of infected people, which is quickly surpassing health systems’ capacities for treatment. The current pandemic is also exacerbating an already prevalent issue within healthcare: burnout.

HIMSS 2020: Optimizing Your EHR Experience with Training

Despite HIMSS being cancelled because of the coronavirus, we at KLAS feel that it is important to get our data out to providers. In this post and its corresponding presentation, I want to talk about one particular way that provider organizations can optimize their EHR experience.

The Fantastical World of AI in Imaging

We elaborated on the general AI space in another report. But a key piece of the hype is AI in imaging. Providers are looking for algorithms that will help them with diagnoses, workflow, task prioritization, and other innovative ways to make providers more productive.

The Buzz Around HCIT Topics

Many of the vendors mentioned in the report are creating solutions to transform healthcare into a more patient-centric experience. Products that meet patients’ needs in terms of contact preferences, personal interests, available appointment times, clinical results sharing, telemedicine, remote patient monitoring, and many other scenarios are exploding on the market.

Potential Disruptors in Healthcare Analytics

We want to help people understand why they are buying what they buy in this market space. That’s why we have published our first ever Healthcare Business Intelligence and Analytics Decision Insights report. The report has insights into 12 vendors in the BI and analytics industry.

eTech Insights – Tiny AI Will Drive Improved Voice Recognition Capabilities

Training Google BERT, Google’s AI voice model, with just one data run used the energy to power a US household for 50 days[3]. Google BERT had 340 million data parameters. Megatron-LM, the AI engine from NVIDIA, has 8.3 billion data parameters. While these models are making voice recognition close to infallible, they are also driving up research and delivery costs for these companies. A new approach to reducing these challenges with voice recognition and AI is called Tiny AI.

Pulse Check on the Patient Driven Payment Model

The Patient Driven Payment Model went into effect October of last year. Unlike the previous model, which was based on minutes of services and may have encouraged unnecessary services, the new model is based on acuity and anticipated resources needed during a patient’s stay.

eTech Insights – Symptom Checkers: Play Offense, Not Defense

The challenge for providers is that consumers will continue to increase their usage of these tools as access to care continues to decline and consumers are expected to manage more of their healthcare experience. Creating proactive strategies and policies for interacting with symptom checkers and integrating them into the provider’s care delivery environment is likely to have a positive impact on patient engagement.

How KLAS Listens to Critical Feedback

Recently, KLAS and our advisory board had the opportunity to listen to some critical feedback from a vendor executive. We were appreciative and open to this genuine and honest feedback and to the opportunity it gave us to improve.

Guiding the Industry Toward a Patient Engagement Platform

It’s easy to see why the Quadruple Aim of healthcare has made patient engagement such a hot topic in healthcare and why we at KLAS have made a concerted effort to understand the space and establish a framework for it. Our latest installment in this research process, the 2019 Patient Engagement Summit white paper, establishes key components of an effective patient engagement platform.

Decision Insights: So What?

When we started publishing Decision Insights about two and a half years ago, we wanted to understand which vendors healthcare organizations were actually buying from to (1) understand the more complete picture and (2) help providers select the best vendors for their organizations.

eTech Insights – KLAS Commits to Emerging Technology Research

The ability to effectively analyze emerging healthcare technologies such as artificial intelligence, voice recognition, ambient intelligence (natural language processing), social determinants of healthcare, smart home devices (e.g., Alexa, Google Home, cable companies), patient engagement, and revenue management support will be a critical success factor for the long-term viability of providers as we move to value-based care.

Finding the Right Fit in Value-Based Care Managed Services

Though we are seeing reduced regulatory pressure in this space, value-based care (VBC) is still a big deal to many providers for financial and competitive reasons. There are a variety of firms and software vendors out there that can help healthcare organizations make the complex transition to VBC.

Fake News or Opportunity? Two Approaches to Client Feedback

Is the client’s perception of the gap between promise and performance so-called fake news? Provider commentary, often given to KLAS candidly, sometimes provokes an immediately negative response from vendors mentioned. Unfortunately, while such an emotional response is predictable, it means that vendors rarely see opportunities for improvement in the feedback.

Decision Insights: 340B

340B may not be the hot topic of the healthcare IT industry, but KLAS was surprised to find that there were a significant number of purchasing decisions within the space. We wanted to understand the factors driving those decisions and why some vendors are coming out on top.

Progress in Enterprise Imaging

I always say that I would love for the need of the enterprise imaging report to go away. That would mean that both providers and vendors are in a good spot and patients have easy access to all their images. But right now, we realize that enterprise imaging is still in its infancy.

The Next Step—Population Health Care Management

The population health market is realizing that it needs more of the next step: the care management piece. There is some adoption, but there is not widespread adoption. A lot of the other players in this space have either a newly developed platform or a limited adoption of it. The market is moving in the direction of care management, but it is still very much emerging.

Going Fishing: A Look at Revenue Integrity

We struggled for months to define this space. Finally, we determined that we should let health systems define revenue cycle integrity however they want. However, we at KLAS need to be able to check the boxes and verify which vendors do what at this point. One of the big differentiators in the Revenue Integrity/Underpayment 2019 report is what the vendors do and not so much how well they do it.

eTech Insights – AI Foundation Success Factors

While the Ascension and Google partnership is receiving a lot of negative press regarding the access of de-identified patient data from a provider for creating effective digital and AI solutions, this is likely the most effective way to drive successful AI solutions for healthcare.

Preparing for the Digital Pathology Revolution

We at KLAS interviewed some of the leaders in the space to learn about what it takes to jump into digital pathology. We asked these leaders what organizations need to know to prepare and how to get started. We recently published our findings in the Global Digital Pathology 2019 report.

Digital Fax—Back to the Future

To understand the full impact digital fax solutions can have, we talked with organizations that are using the very latest and greatest technology the vendors have to offer.

VNAs Emerging in Global Markets

The goal for the Global VNA Solutions 2019 report was not to get the average customer experience; especially where a lot of organizations may be using their VNA as a backup radiology archive. Rather, we worked with the vendors to interview leading customers around the globe to understand what is currently possible with these VNAs and which vendors are pushing the limits.

Top 10 2019 Arch Collaborative Case Studies

The Arch Collaborative has worked hard in 2019 to distill the experiences of member EHR users into usable insights. Here’s a rundown of 10 of our most-visited Arch Collaborative case studies along with brief summaries.

Finding Your Value-Based Care Partner

Value-base care (VBC) transformation turned out to be the number one concern for most of the executives, but when asked about specific firms, many of the executives couldn’t come up with names. So we decided to drill down into that space and share performance information on the firms, resulting in KLAS’ recently published Value-Based Care Consulting 2019 report.

The Ever-Increasing Speed of Genomics

Digging more into genomics means gaining more and more knowledge about people and populations. And as more people want to know about themselves, they want access to their genomes. The big question, especially for us in the UK, is who owns the genome.

The Shifting Market of Global PACS

KLAS’ recent Global PACS 2019 report speaks to a shifting non-US market for PACS solutions. Many healthcare organizations are looking for imaging vendors that will meet their long-term and short-term needs.

An Initial View of Ophthalmology EMRs

KLAS’ recent Ophthalmology 2019 report is our first-ever report on EMR solutions for ophthalmology, and I've been very excited about getting it out into the market. The report really helps us paint some broad strokes around the vendor landscape

DHIS19: Current and Potential Challenges of Telehealth

Telehealth seems like a dream come true for patients; whenever they aren’t feeling well, instead of hopping in the car to drive to a doctor’s office, they can simply hop on their phones or computers and connect with a provider virtually. There are other benefits to telehealth as well, like healthier patients and reduced costs. However, telehealth isn’t without its challenges, and there are many on the provider side.

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