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KLAS Articles - 2018

The Patient Engagement Summit

The Patient Engagement Summit

26 Dec 18 by Jared Jeffery

The current iteration of this patient engagement effort, and subsequent framework, are a work in progress.

Top 20 KLAS Reports in 2018: Part 4 of 4

Top 20 KLAS Reports in 2018: Part 4 of 4

26 Dec 18 by Jared Jeffery

Every year, KLAS publishes more than 50 reports, providing insights across a wide swath of the Healthcare IT market.

Top 20 KLAS Reports in 2018: Part 3 of 4

Top 20 KLAS Reports in 2018: Part 3 of 4

26 Dec 18 by Jared Jeffery

Every year, KLAS publishes more than 50 reports, providing insights across a wide swath of the Healthcare IT market.

Top 20 KLAS Reports in 2018: Part 2 of 4

Top 20 KLAS Reports in 2018: Part 2 of 4

26 Dec 18 by Jared Jeffery

We’ve gone back through the last year and collected all the highest-viewed reports from 2018.

Top 20 KLAS Reports in 2018: Part 1 of 4

Top 20 KLAS Reports in 2018: Part 1 of 4

26 Dec 18 by Jared Jeffery

We’ve gone back through the last year and these are the first 5 of the 20 most-viewed reports that KLAS has put into the market in 2018.

EHR Usability Self-Assessment

EHR Usability Self-Assessment

20 Dec 18 by Jared Jeffery

Recently, we created a self-assessment tool that allows providers to predict where their clinicians line up compared to Arch Collaborative members.

Where does Investment Fit in Healthcare? A HCLDR Recap

Where does Investment Fit in Healthcare? A HCLDR Recap

13 Dec 18 by Jared Jeffery

This week’s tweetchat was centered around investing in healthcare. On the off chance you missed that conversation, let me bring you up to speed.

The Next Step for Interoperability

The Next Step for Interoperability

12 Dec 18 by Jared Jeffery

Ultimately, the CommonWell-Carequality connection will only be as effective as the provider community decides to make it.

Post-Acute Care and Interoperability

Post-Acute Care and Interoperability

12 Dec 18 by Erik Bermudez

We took a few minutes at DHIS to review some findings from the report. We first discussed with the attendees the question of how post-acute providers are most likely to access outside data. Unfortunately, faxing was the top response.

Investing in Revenue Cycle Management

Investing in Revenue Cycle Management

7 Dec 18 by Boyd Stewart

In August, I had the treat of attending KLAS’ Digital Health Investment Symposium (DHIS). This gathering allowed providers, vendors, and investors put their heads together on hot topics such as cybersecurity and precision medicine.

Harnessing the Power of CommonWell-Carequality

Harnessing the Power of CommonWell-Carequality

7 Dec 18 by Jonathan Christensen

That said, this connection doesn’t provide inherent value in and of itself - like a hydroelectric dam cannot not provide electricity if there is no water in the reservoir to move the turbines.

HCLDR: The Intersection of Healthcare and Investing

HCLDR: The Intersection of Healthcare and Investing

7 Dec 18 by Jared Jeffery

I’ll be joining the HCLDR community on Tuesday December 11th at 8:30pm ET to contribute to this conversation about the nuances of investing in healthcare.

Achieving Success in the PACS Market

Achieving Success in the PACS Market

3 Dec 18 by Katie Brooks

Since 2016, KLAS Research has been gathering data from vendors and providers about their PACS solutions. The resulting PACS 2018 report paints a picture of the current PACS market.

CommonWell to Carequality: A Demarcation Point for Interoperability

CommonWell to Carequality: A Demarcation Point for Interoperability

29 Nov 18 by Coray Tate

The shot heard round the world may have happened in 1775 Lexington, but the connection heard round the US was (potentially) made at the 2018 ONC Summit.

How Do You Empower Your Physicians in the EHR?

How Do You Empower Your Physicians in the EHR?

29 Nov 18 by Jared Jeffery

They knew John Muir would eventually have to tackle the age-old divide between clinicians and IT. They started with a name: Physician Informaticist.

Looking at the Life Cycle of PACS

Looking at the Life Cycle of PACS

27 Nov 18 by Jared Jeffery

Which PACS solutions are being purchased the most, and for what reasons? As KLAS speaks with providers, we find that a vendor’s reputation is a driving factor.

A Global Collaborative: Bringing the Arch to Australia

A Global Collaborative: Bringing the Arch to Australia

27 Nov 18 by Aaron Jones, CNIO, Sydney Local Health District

We kept hearing from vendors that Australian EMR users were getting a good experience, but we didn’t want to take the vendors’ word for it.

The Current Landscape of Secure Communication

The Current Landscape of Secure Communication

21 Nov 18 by Jared Jeffery

Ultimately, providers will have to balance functionality, cost, organizational goals and the synergies that these secure communications vendors have with their existing IT landscape.

Is Value-Based Care Really Going to Happen?

Is Value-Based Care Really Going to Happen?

20 Nov 18 by Jared Jeffery

As more and more providers pioneer the VBC path and establish best practices, the perception of a 6-8 year path will shrink dramatically

Honoring Nancy Cappello, Breast Density Warrior

Honoring Nancy Cappello, Breast Density Warrior

19 Nov 18 by Monique Rasband

Nancy didn’t just change the way that we screen for breast cancer—she literally saved lives. Women everywhere owe her a debt of gratitude, and thousands of breast cancer survivors owe her their health and happiness.

Do Scribes and Voice Recognition Improve EHR Satisfaction?

Do Scribes and Voice Recognition Improve EHR Satisfaction?

19 Nov 18 by Connor Bice

As the Arch Collaborative effort has grown, we’ve heard from countless provider leaders that documentation burden is a key factor in their clinicians’ dissatisfaction with the EHR.

EHR Engagement and Ownership: Keys to Clinician Success

EHR Engagement and Ownership: Keys to Clinician Success

15 Nov 18 by Amy Maneker, MD, Arch Collaborative

Health systems around the world can follow the example of the Collaborative’s most successful organizations.

Population Health: Chasing Outcome Alignment

Population Health: Chasing Outcome Alignment

14 Nov 18 by Jared Jeffery

Answering the question “is our population health program successful?” is difficult. It’s next to impossible if we can’t answer, “what should our population health program drive toward?” first.

Listening to Your Users: Understanding EHR Feedback

Listening to Your Users: Understanding EHR Feedback

13 Nov 18 by Richard Corbridge, Leeds Teaching Hospitals Trust

The Arch Collaborative exists to ensure that we understand what the users of our systems really think of them!

Patient Engagement: High Focus for Healthcare Investors

Patient Engagement: High Focus for Healthcare Investors

12 Nov 18 by Jared Jeffery

Our hope was to help investment and provider communities illuminate their path forward.

Helping End Users Guide EHR Improvements

Helping End Users Guide EHR Improvements

8 Nov 18 by Dr. Thomas Moran, VP & CMIE, Northwestern Memorial

But I think many of us could give our providers a bigger role in change management and help them mold the EHR to their own needs.

How Do Healthcare Organizations Succeed in Population Health?

How Do Healthcare Organizations Succeed in Population Health?

7 Nov 18 by Bradley Hunter

The discussion about successful PHM implementations is incomplete if we neglect to discuss how providers themselves can prepare and execute on their goals.

Promoting Culture Change with the Arch Collaborative

Promoting Culture Change with the Arch Collaborative

6 Nov 18 by Dr. Thomas Moran, VP & CMIE, Northwestern Memorial

For Northwestern Memorial Health Care, participating in the Arch Collaborative has sent us in the right direction.

What Does it Take to Achieve EHR Mastery?

What Does it Take to Achieve EHR Mastery?

5 Nov 18 by Jared Jeffery

With the years-long buying frenzy of EHRs beginning to cool, many in healthcare IT are coming back up for air after their implementations.

What Causes Physician Burnout?

What Causes Physician Burnout?

1 Nov 18 by Lee Milligan, VP/CMIO, Asante Health

These clinicians survived their undergrad, medical school, internships, residencies, unending sleepless nights, and frequently prioritized their body and well-being last. Really?

What Makes a Successful Population Health Vendor in 2018?

What Makes a Successful Population Health Vendor in 2018?

1 Nov 18 by Bradley Hunter

In 2017, the Population Health Summit accomplished some key milestones for the development of PHM by establishing best practices for both providers and vendors.

Training is Key! Secrets to Successful Advanced Training

Training is Key! Secrets to Successful Advanced Training

30 Oct 18 by Amy Maneker, MD

I think that it has only been in recent years that the informatics community has begun to realize the import of both initial and ongoing training.

Breast Cancer Awareness: Let's Talk About Breast Density

Breast Cancer Awareness: Let's Talk About Breast Density

29 Oct 18 by Monique Rasband and Katie Brooks

Living in the information age is both a blessing and a curse to those of us working to spread awareness about the importance of breast density in breast cancer detection.

STUDY: How are Providers Tackling the Opioid Epidemic?

STUDY: How are Providers Tackling the Opioid Epidemic?

25 Oct 18 by Jackson Tate

Recent headlines on the opioid epidemic show the CDC stating that opioid deaths over the last 12 months have decreased slightly, but many people are hesitant to start the victory march—and rightly so!

Want to be a Great Healthcare Leader? Over Communicate

Want to be a Great Healthcare Leader? Over Communicate

25 Oct 18 by Christine Machado, Compass Medical

We were gratified, to say the least. We also knew that our leadership’s positive culture had a lot to do with our efforts to overcommunicate to our providers.

Will Artificial Intelligence Decrease Physicians' Workload?

Will Artificial Intelligence Decrease Physicians' Workload?

23 Oct 18 by Warren Whitford

Rumors about far-out possibilities of AI in healthcare have been flying for decades and have only increased in numbers over the past few years.

Changing Weaknesses to Strengths with the Arch Collaborative

Changing Weaknesses to Strengths with the Arch Collaborative

23 Oct 18 by Dr. Dhrumil Shah, CMIO/CIO of Compass Medical

Dr. Dhrumil Shah shares his experiences with the Arch Collaborative from his perspective as a leader within Compass Medical.

A Response to the ONC's RFI on EHR Reporting: Part 2

A Response to the ONC's RFI on EHR Reporting: Part 2

22 Oct 18 by Adam Gale

A response to the Office of the National Coordinator's request for information on their EHR Request for Information – 21st Century Cures Act EHR Reporting Program.

How to Achieve EHR Mastery

How to Achieve EHR Mastery

19 Oct 18 by Taylor Davis

This is another excerpt from a recent Arch Collaborative webinar featuring Adam Gale, President of KLAS Research and Taylor Davis, VP of Business Development and head of the Arch Collaborative.

KLAS DHIS: Another HLTH, JP Morgan or HIMSS?

KLAS DHIS: Another HLTH, JP Morgan or HIMSS?

18 Oct 18 by Ben Brown

In August, KLAS escaped the heat of the city and headed to the mountainside in search of the answer to the question, "What happens when you get all the right healthcare leaders in the room?"

A Response to the ONC's RFI on EHR Reporting: Part 1

A Response to the ONC's RFI on EHR Reporting: Part 1

17 Oct 18 by Taylor Davis

A response to the Office of the National Coordinator's request for information on their EHR Request for Information – 21st Century Cures Act EHR Reporting Program.

The Keys to Successful EHR Education and Training

The Keys to Successful EHR Education and Training

11 Oct 18 by Taylor Davis

This is an excerpt from a recent Arch Collaborative webinar featuring Adam Gale, President of KLAS Research and Taylor Davis, VP of Business Development and head of the Arch Collaborative.

Looking at the Future of AI in Healthcare IT

Looking at the Future of AI in Healthcare IT

10 Oct 18 by Warren Whitford

Artificial Intelligence (AI). This new technology has generated both awe and frustration over the years, and I was eager to pick the brains of some subject matter experts.

Arch Collaborative Data on Culture

Arch Collaborative Data on Culture

9 Oct 18 by Taylor Davis

Taylor Davis and Adam Gale discuss Arch Collaborative discoveries on the impact of organization culture on clinician satisfaction.

Do We Really Need to Build New EHRs?

Do We Really Need to Build New EHRs?

8 Oct 18 by Mike Davis

These solutions would be used to facilitate higher quality healthcare delivery between the provider and the patient.

The Misalignment of IT and Clinical Perspectives

The Misalignment of IT and Clinical Perspectives

5 Oct 18 by Taylor Davis

This is an excerpt from a recent Arch Collaborative webinar featuring Adam Gale, President of KLAS Research and Taylor Davis, VP of Business Development and head of the Arch Collaborative.

Would You Rebuild Your Security System Using Blockchain?

Would You Rebuild Your Security System Using Blockchain?

4 Oct 18 by Ben Brown

The following is an excerpt from KLAS' recent Digital Health Investment Symposium (DHIS). This video comes from the DHIS18 panel on cybersecurity.

The Arch Collaborative and Physician Builders

The Arch Collaborative and Physician Builders

3 Oct 18 by Craig Joseph, CMIO of El Camino Hospital

Does your health system have a physician builder program? If so, are all your specialties represented? If you can’t answer yes, you better get on that!

The KLAS Patient Engagement Summit

The KLAS Patient Engagement Summit

2 Oct 18 by Jared Jeffery

To those gathered today, this isn’t just an opportunity to talk shop about IT tools; this is a chance to impact the lives of patients everywhere.

When Engaging Patients, Do We Give Them a Voice?

When Engaging Patients, Do We Give Them a Voice?

28 Sep 18 by Jared Jeffery

I may just advocate that the first step of patient engagement should be inviting the patients themselves to become part of the conversation.

Cybersecurity Vs. Human Nature in Healthcare

Cybersecurity Vs. Human Nature in Healthcare

27 Sep 18 by Jared Jeffery

The three DHIS panelists were; Daniel Bowden of Sentara Healthcare, Nassar Nizami of Thomas Jefferson University, and Karl West of Intermountain Healthcare.

The Behavioral Health EMR Landscape: A Rough Road

The Behavioral Health EMR Landscape: A Rough Road

26 Sep 18 by Tyson Blauer

It seems that EMRs in general don’t rate very well with providers, but behavioral health EMRs are rated the lowest among EMRs.

A Peek at the Precision Medicine Market

A Peek at the Precision Medicine Market

24 Sep 18 by Kody Hansen

Attending the Digital Health Investment Symposium was one of the greatest treats I’ve had this year.

ERP Decision Insights: A Volatile Market

ERP Decision Insights: A Volatile Market

21 Sep 18 by Doug Tolley

The ERP market has long lacked a clear front-runner but recently been infused with new vitality. The culprit? Cloud-based tools.

Listening to the Smartest People in the Room

Listening to the Smartest People in the Room

20 Sep 18 by Taylor Davis

Anytime we empower a large group of people to make change and have their voice heard, chaos can ensue.

Let's Engage Today

Let's Engage Today

18 Sep 18 by Taylor Davis

We all want the same thing—to fix this problem. The question is this: how do we fix it?

Demystifying Healthcare: Digital Health Investment Symposium 2018

Demystifying Healthcare: Digital Health Investment Symposium 2018

17 Sep 18 by Kody Hansen

Over the past several years, I’ve come to appreciate two halves of the same truth. Part one: Progress doesn’t come cheap. Part two: Behind every improvement in healthcare IT stands at least one investor.

Worksite Health Services: A Market New to KLAS

Worksite Health Services: A Market New to KLAS

14 Sep 18 by Lauren Barton

With WHS research, we hope to amplify the employer’s voice and help other organizations make wise decisions.

What Are You Forgetting During Change?

What Are You Forgetting During Change?

13 Sep 18 by Taylor Davis

It's the forming of a powerful coalition. I would say that we in healthcare have set up our IT teams to fail in the following way...

Making Sense of EHR Satisfaction

Making Sense of EHR Satisfaction

12 Sep 18 by Jared Jeffery

If you’re a fan of the A-Team, then I’m sure you “love when a good plan comes together.” If you’re a fan of data, then I’d wager you also love when a good dataset brings new insights.

Leading Through Change: Don't Make Assumptions

Leading Through Change: Don't Make Assumptions

11 Sep 18 by Taylor Davis

Coming full circle with what we were talking about at the beginning of the webinar. What do you need to have as a leader if you even want to walk down this path? Give us a feel for how critical this self evaluation is.

How Will Your Team React to Change?

How Will Your Team React to Change?

7 Sep 18 by Taylor Davis

This is the twelfth in a series of excerpts from a recent Arch Collaborative exclusive webinar, hosted by Taylor Davis and featuring Rob Schreiner, MD, President of Wellstar Medical Group.

How to Anchor Change in Culture

How to Anchor Change in Culture

6 Sep 18 by Taylor Davis

This is the eleventh in a series of excerpts from a recent Arch Collaborative exclusive webinar, hosted by Taylor Davis and featuring Rob Schreiner, MD, President of Wellstar Medical Group.

How to Avoid Stagnation in EHR Change

How to Avoid Stagnation in EHR Change

5 Sep 18 by Taylor Davis

This is the tenth in a series of excerpts from a recent Arch Collaborative exclusive webinar, hosted by Taylor Davis and featuring Rob Schreiner, MD, President of Wellstar Medical Group.

EHR Usage Studies Should Be Based on Optimized EHRs

EHR Usage Studies Should Be Based on Optimized EHRs

4 Sep 18 by Mike Davis

Before expending the considerable resource effort on time and motion studies to evaluate the impact of the EHR on physician time, it is highly recommended the EHR first be evaluated for workflow optimization of the physicians being studied.

Key Performance Indicators of Change Managment

Key Performance Indicators of Change Managment

31 Aug 18 by Taylor Davis

This is the ninth in a series of excerpts from a recent Arch Collaborative exclusive webinar, hosted by Taylor Davis and featuring Rob Schreiner, MD, President of Wellstar Medical Group.

A Simple Approach to EHR Problem Solving

A Simple Approach to EHR Problem Solving

31 Aug 18 by Taylor Davis

This is the eighth in a series of excerpts from a recent Arch Collaborative exclusive webinar, hosted by Taylor Davis and featuring Rob Schreiner, MD, President of Wellstar Medical Group.

Secure Comms: An Evolving Healthcare Market

Secure Comms: An Evolving Healthcare Market

28 Aug 18 by Paul Hess

One of the generally recognized truths in healthcare is that clinicians often use their personal cell phones to text about work. These conversations run the serious risk of violating HIPAA.

Mythbusting Change Management

Mythbusting Change Management

28 Aug 18 by Taylor Davis

This is the sixth in a series of excerpts from a recent Arch Collaborative exclusive webinar, hosted by Taylor Davis and featuring Rob Schreiner, MD, President of Wellstar Medical Group.

Communicating Your Change Management Vision

Communicating Your Change Management Vision

27 Aug 18 by Taylor Davis

This is the seventh in a series of excerpts from a recent Arch Collaborative exclusive webinar, hosted by Taylor Davis and featuring Rob Schreiner, MD, President of Wellstar Medical Group.

What Vision is Driving Your EHR Design?

What Vision is Driving Your EHR Design?

24 Aug 18 by Taylor Davis

It's important for us to harvest the wisdom of the people who actually do the work.

Who Should Lead Out on Innovation?

Who Should Lead Out on Innovation?

23 Aug 18 by Taylor Davis

This is the fourth in a series of excerpts from a recent Arch Collaborative exclusive webinar.

How the EHR Makes Clinicians Feel Unsafe

How the EHR Makes Clinicians Feel Unsafe

23 Aug 18 by Lee Milligan, VP/CMIO, Asante Health System

I was floored. I went back to the EHR and pondered, “How could I have done that?”

Shifts in Medical Device Security

Shifts in Medical Device Security

22 Aug 18 by Dan Czech

As KLAS digs deeper into medical device security, I have been struck by several shifts in the medical device marketplace.

EHR Change Management Myths

EHR Change Management Myths

21 Aug 18 by Taylor Davis

The third excerpt of a recent Arch Collaborative exclusive webinar.

Insights on EHR Implementation

Insights on EHR Implementation

16 Aug 18 by Lee Milligan, VP/CMIO Asante Health System

“Does the EHR enable you to deliver quality care?” One physician responds, “Yes! It really does!” and the other responds, “Absolutely not!”

Identifying Problems to Solve in Your EHR

Identifying Problems to Solve in Your EHR

15 Aug 18 by Taylor Davis

The second excerpt from a recent Arch Collaborative webinar.

Creating Urgency During EHR Implementation

Creating Urgency During EHR Implementation

13 Aug 18 by Taylor Davis

This is an excerpt from a recent Arch Collaborative exclusive webinar, hosted by Taylor Davis and featuring Rob Schreiner, MD, President of Wellstar Medical Group.

Care Management Vendors Are Poised for Growth

Care Management Vendors Are Poised for Growth

13 Aug 18 by Joe Johnson, Managing Director, LEK Consulting

Among the many changes in the health care ecosystem, perhaps one of the most far reaching is the shift towards value-based care.

The Difference Between Optimal and Struggling EHR Instances

The Difference Between Optimal and Struggling EHR Instances

3 Aug 18 by Jared Jeffery

“Until I can really use this tool and set it up for my workflow, using it will be like running in someone else’s shoes that are tied together.”

How Prescriptive Selling Should Be Applied to Enterprise Imaging

How Prescriptive Selling Should Be Applied to Enterprise Imaging

1 Aug 18 by Jared Jeffery

Here’s a question for you: who is responsible for a provider organization’s IT purchasing decisions? The answer is both complex and critical, especially in the developing world of Enterprise Imaging (EI).

EHR Improvement: Data Driven Success

EHR Improvement: Data Driven Success

31 Jul 18 by Jared Jeffery

At the end of the day, we have to structure our lives around the data available to us. As W. Edwards Deming is attributed as saying, “In God we trust; all others must bring data.”

The Clinical and IT Divide

The Clinical and IT Divide

30 Jul 18 by Taylor Davis

He told me, “Taylor, I’m trying to decide how depressed to be.” At the time, we didn’t have any data to measure against.

It is Time for EHR Vendors to Look at Enterprise Imaging

It is Time for EHR Vendors to Look at Enterprise Imaging

27 Jul 18 by Jared Jeffery

This group agrees that the next step for imaging – one deserving of hype – is enterprise imaging (EI).

Don't Just Rush To Adopt New Technology Solutions

Don't Just Rush To Adopt New Technology Solutions

27 Jul 18 by Harsha Madannavar, L.E.K. Consulting

For the healthcare industry, all these technologies hold promise. The prospect of AI-based diagnostic systems – delivering better, faster, more accurate patient screening – could be transformative.

Warriors Wanted: Breast Cancer and Density Reporting

Warriors Wanted: Breast Cancer and Density Reporting

27 Jul 18 by Monique Rasband

This year, I received the best birthday present I could ever have requested, in the form of a bill. Not one from Visa, mind you, but a piece of legislation.

How Health IT Research Benefits Investors

How Health IT Research Benefits Investors

26 Jul 18 by Jared Jeffery

KLAS realizes that fulfilling investors needs for deep insight and analysis on digital health could help speed up development of effective, provider-centric tools.

JAMIA EHR Usability Research: Additional Insights Needed

JAMIA EHR Usability Research: Additional Insights Needed

26 Jul 18 by Mike Davis

A recent research paper published by the Journal of the American Informatics Association (JAMIA) titled: “A usability and safety analysis of electronic health records: a multi-center study."

The Future of Healthcare: Markets to Watch

The Future of Healthcare: Markets to Watch

25 Jul 18 by Jared Jeffery

Thankfully, I think the pathway leading healthcare forward is a little more illuminated and only occasionally obscured by the smoke and mirrors of market hype.

Research in the Orthopedics Market

Research in the Orthopedics Market

23 Jul 18 by Aaron Gleave

Historically, the majority of KLAS reports have focused on the most mainstream ambulatory market segments. This year, however, I’m excited for the opportunity to publish two specialty reports: one on orthopedics and one on physical therapy rehabilitation.

Why Defining Population Health Matters

Why Defining Population Health Matters

19 Jul 18 by Jared Jeffery

In 2017, KLAS brought together a large group of the leading providers and vendors who had done the most work in population health management (PHM). The purpose of bringing these leaders together was to hone and refine the industry’s 2016 definition of population health.

The Sweet Combination of Patient and Clinician Engagement

The Sweet Combination of Patient and Clinician Engagement

18 Jul 18 by Bradley Hunter

There are already efforts underway to get and keep in touch with patients. One of these is the patient portal, a great idea that, unfortunately, most patients don’t really use.

Training Matters! Don't Sell your EHR Experience Short

Training Matters! Don't Sell your EHR Experience Short

17 Jul 18 by Jared Jeffery

For vendors and providers, this means working with policymakers to first understand the problem and then help craft legislation that supports (or at least doesn’t hinder) the development of more usable systems.

The Arch Collaborative Summit: A Lesson in Communication

The Arch Collaborative Summit: A Lesson in Communication

16 Jul 18 by Katie Brooks

Feeling very much like a lowly editor but still eager to drink in as much knowledge as possible, I sat near the back of the room and prepared to take notes. It didn’t take long for my intimidation to be swept aside by fascination.

EHR Success and Global Learning

EHR Success and Global Learning

13 Jul 18 by Jason Hess

Recently, I mentioned that the EHR usability conversation has taken on an increasingly global nature. While I don’t think places like Australia, the Middle East, or Singapore would necessarily look at the US as being “better” at digital health, I think they would likely agree, at the very least, that we’ve been at it longer.

How Providers View Artificial Intelligence in Healthcare

How Providers View Artificial Intelligence in Healthcare

13 Jul 18 by Jared Jeffery

Entertainment wasn’t the only cutting-edge industry with eyes bigger than their stomach. Healthcare IT spent a lot of time in the ‘70s trying to innovate by creating artificial intelligence (AI) in the form of IT systems to aid and ultimately replace doctors in diagnostics.

Rounding IT Support Improves EMR Usability

Rounding IT Support Improves EMR Usability

12 Jul 18 by Mike Davis

We’re starting to see digital rounding tools emerge to help clinicians provide better patient care on their rounds, why not add IT rounding to help your IT team provide better clinician care?

What are Release of Information Services?

What are Release of Information Services?

12 Jul 18 by Hayden Young

Where is the release of information IT market headed? What innovative changes are being made? Which vendors are exceeding expectations?

Transformational Principles for EMR Deployment

Transformational Principles for EMR Deployment

11 Jul 18 by Katie Brooks

Packing representatives from 50 health systems, 9 vendors and firms, CHIME, the Scottsdale Institute, and the ONC into a single room is bound to lead to learning experiences.

The Fragmented State of Behavioral Health IT

The Fragmented State of Behavioral Health IT

10 Jul 18 by Tyson Blauer

Regardless, there is an opportunity to highlight some of the road hazards that await behavioral health IT in hopes of avoiding a wreck.

Secondary Uses of EHR Data: Three Ways to Improve Quality of Care

Secondary Uses of EHR Data: Three Ways to Improve Quality of Care

9 Jul 18 by Yana Yelina

However, implementing such software and using it on the primary level (collecting, storing, and sharing PHI to provide medical care) is just a piece of a much bigger puzzle. To deliver value-based care, you need to pay particular attention to the secondary use of EHR data.

How Training Impacts EMR Success: A Widespread Concern

How Training Impacts EMR Success: A Widespread Concern

6 Jul 18 by Jason Hess

My thoughts go immediately to the following questions, “How much training did you do? What kind of training was it? How long did you take? Was there a trusted clinician at your elbow who walked you through implementation? How personalized is your EMR experience?

Virtual Care: Which Vendors are Offering Enough?

Virtual Care: Which Vendors are Offering Enough?

5 Jul 18 by Jared Jeffery

It won’t be long before provider organizations not offering a complete telehealth spread will be in a similar position. Virtual care remains fledgling today, will be the standard fare of tomorrow.

Decision Insights: Population Health Management

Decision Insights: Population Health Management

5 Jul 18 by Doug Tolley

With everything from win-loss data to detailed customer commentary, KLAS’ Decision Insights research helps answer questions about vendors, products, and even the future. We can’t help but share at least a few of the biggest gold nuggets that we’ve learned from our provider friends.

The Mental Effects of Opioid Abuse

The Mental Effects of Opioid Abuse

5 Jul 18 by Holly Holloway, MedMark Treatment Centers

KLAS has begun conducting research into the IT surrounding the opioid crisis. As we delve deeper into that subject, we feel it’s helpful to understand what exactly opioid abuse looks like. This post is guest-authored by Holly Holloway, from MedMark Treatment Centers.

Patient Engagement: A Potential ‘Holy Grail’ for Achieving the Triple Aim

Patient Engagement: A Potential ‘Holy Grail’ for Achieving the Triple Aim

3 Jul 18 by Joe Johnson, Managing Director, L.E.K. Consulting

Mobile, integrated patient engagement could be the “holy grail” for achieving the Triple Aim: improving the patient experience, improving the health of populations and reducing the cost of health care.

Service-Oriented IT Leads to Happier Clinicians

Service-Oriented IT Leads to Happier Clinicians

28 Jun 18 by Katie Brooks

Schlossberg started the discussion by describing John Muir Health’s decision to improve their governance, particularly in terms of change management, by redefining roles.

The Power of Collaborating in Digital Health

The Power of Collaborating in Digital Health

22 Jun 18 by Andrew Wilding

KLAS has always been about helping our provider friends. In fact, the first of KLAS’ Ten Commandments is, “Everything we must do must benefit the provider.”

EMR Progression: The Freedom of Failure

EMR Progression: The Freedom of Failure

21 Jun 18 by Jared Jeffery

I know: “the freedom of failure” sounds pretty counterintuitive. Freedom from failure would be an easier topic to discuss. Unfortunately for us, failure is the all-too-common result of trying to move forward.

EMR Training in Medical Schools

EMR Training in Medical Schools

19 Jun 18 by Mike Davis

If EMR satisfaction isn’t about age, that “unsolvable problem” (it’s not like you can make a clinician any younger) isn’t actually a problem.

Clinical Process Improvement: The Path to Better Patient Care

Clinical Process Improvement: The Path to Better Patient Care

18 Jun 18 by Kody Hansen

Healthcare, as the world’s most complex service industry, has many paths of improvement – yet if we’re focused on change for the better, I suspect those paths will all merge into better patient outcomes and experience.

Creative EMR Solutions: Neighbor Nurses and Students as Go-Live Support

Creative EMR Solutions: Neighbor Nurses and Students as Go-Live Support

15 Jun 18 by Jason Hess

The hospital would never have been able to find and groom this talent if they hadn’t been willing to try an unconventional idea for go-live support.

Digital Health Interoperability in the UK

Digital Health Interoperability in the UK

14 Jun 18 by Jeremy Goff

We’ve just spent the last year scoping, gathering, and delivering research on the state of interoperability within the NHS.

The Arch Collaborative: A Light Goes On For EMR Usability

The Arch Collaborative: A Light Goes On For EMR Usability

13 Jun 18 by Adam Gale

Many participants in the Arch Collaborative—including us at KLAS—began with some long-held and oft-repeated assumptions about the EMR, its usability, and its users. But as survey results from thousands of end users trickled in, most of these assumptions were heartily debunked.

Why Can't Note Bloat Be Tamed?

Why Can't Note Bloat Be Tamed?

7 Jun 18 by Mike Davis and Thomas Moran M.D.

Determining why organizations have not invested in building note templates that are efficient, or at least placed emphasis on how and when to use copy and paste charting function is an enigma in most provider organizations.

How Population Health Bucks the Consolidation Trend

How Population Health Bucks the Consolidation Trend

7 Jun 18 by Mitchell Josephson

Call me a nerd, but one of the things I love most about my work is diving into data, getting neck-deep in analysis. I love that feeling of having a hunch confirmed by the aggregated voice of our provider friends. What I love even more, however, is when the data brings back an insight that challenges my previously held beliefs.

The 3 Biggest Buying Decision Mistakes

The 3 Biggest Buying Decision Mistakes

1 Jun 18 by Doug Tolley

These details, taken straight from providers’ mouths, have helped KLAS see what makes for a smooth and satisfying sales experience . . . and what makes for a rocky and frustrating one.

Decision Insights: How the C-Suite Makes Buying Decisions

Decision Insights: How the C-Suite Makes Buying Decisions

29 May 18 by Doug Tolley

Over the years, KLAS has learned quite a bit about how healthcare decision makers go about choosing what HIT products to buy, and what to pass on. This data helps others uncover which vendors are serving providers best, and who should be considered in their own buying decisions.

What Does Patient Engagement Look Like in 2018?

What Does Patient Engagement Look Like in 2018?

18 May 18 by Jared Jeffery

As healthcare moves deeper and deeper into value-based care models, providers must get increasingly creative on how they provide care.

The Happy EMR End User: Myth or Reality?

The Happy EMR End User: Myth or Reality?

17 May 18 by Mike Davis

Beyond trying to help in fixing what was broken, chasing that more complete picture of EMRs was one reason we founded the Arch Collaborative.

Population Health: Start with Teams Not Tools

Population Health: Start with Teams Not Tools

15 May 18 by Taylor Davis

Population health strategies are beginning to mature and spread with increasing speed, and in a market with such hype, it’s tempting to sit back with a bowl of popcorn and watch the fireworks.

Catching FHIR with Alphabet and Apple

Catching FHIR with Alphabet and Apple

8 May 18 by Mike Davis

In the last few years, the landscape of healthcare IT has evolved, with interoperability at the forefront. There’s still a lot of work to go, but I’ve seen exciting progress recently. For example, companies who aren’t traditional healthcare IT players are bringing fresh perspective and building out solutions tailored to patients.

Member Engagement or Member Enragement?

Member Engagement or Member Enragement?

7 May 18 by Joe VanDeGraaff

When it comes to a health plan, in the consumer’s eyes member engagement done wrong is member enragement. The saddest part of this story? Oftentimes good intent is what unintentionally drives member enragement.

Same Vendor, Different EMRs?

Same Vendor, Different EMRs?

4 May 18 by Mike Davis

"I had previous experience with an instance of this EMR at a different hospital, and that was much easier to use than here at this hospital. I am not sure how they are so different." Even with the same EMR Vendor, are different organizations trying to compare apples to oranges?

Teach Physicians to Use the EMR for Patient Engagement

Teach Physicians to Use the EMR for Patient Engagement

3 May 18 by Mike Davis

I don’t think the EMR needs to be viewed as a barrier to patient engagement. On the contrary; I’ve seen the EMR actually increase patient engagement.

The Map to Enterprise Imaging Success

The Map to Enterprise Imaging Success

25 Apr 18 by Adam Gale

Traditionally, imaging strategy has been handled at the department level. This has left many organizations with deeply siloed EI plans.

"Wait and See." The Motto of Value-Based Care

"Wait and See." The Motto of Value-Based Care

20 Apr 18 by Bradley Hunter

Eventually, a few birds either make the jump or simply get pushed over the edge. The rest look on, waiting to see whether their friends resurface.

Who is Responsible for Solving the Opioid Epidemic?

Who is Responsible for Solving the Opioid Epidemic?

19 Apr 18 by Jackson Tate

If we’re to have any chance of solving the opioid crisis, we’ll need the buy-in from an array of key stakeholders.

Is Medical Device Security Keeping You up at Night?

Is Medical Device Security Keeping You up at Night?

18 Apr 18 by Dan Czech

Medical device security is important for many reasons, but the two most frequently mentioned to me as the critical reasons healthcare organizations are prioritizing medical device security higher on their lists are patient safety and protected health information (PHI) loss or data breaches.

EMR Dissatisfaction and the Arch Collaborative

EMR Dissatisfaction and the Arch Collaborative

17 Apr 18 by Rachel Dunscombe

At Salford Royal, we got involved early in the Arch Collaborative, and we continue to participate. I firmly believe that as healthcare providers, we’re all in this together.

The Silver Lining: EMRs Reduce Diagnostic Errors

The Silver Lining: EMRs Reduce Diagnostic Errors

16 Apr 18 by Mike Davis

Technology in medicine is improving and saving lives each day. In an era of surgical robots, electronic pills, and 3D-printed medical devices, even the unsung heroes of HIT, including EHRs, are doing their part to improve patient safety.

Population Health and Chasing the Care Management Dream

Population Health and Chasing the Care Management Dream

13 Apr 18 by Bradley Hunter

Healthcare is one of the most hotly debated topics ever to grace our dinner tables and Twitter feeds. Single payer or free market? Fee for service or value based? Enterprise or best of breed? The arguments could (and probably will) go on forever.

Is Any Part of Population Health Easy?

Is Any Part of Population Health Easy?

30 Mar 18 by Bradley Hunter

This March I had the chance to attend the HIMSS conference in Las Vegas. I spent the trip wishing I had a pair of Tempur-Pedic mattresses in my shoes but found my consolation in talking with providers and vendors.

Behavioral Health – Learnings from Across the Atlantic

Behavioral Health – Learnings from Across the Atlantic

30 Mar 18 by Tyson Blauer

I am not about to be the one who opens the single-payer debate up yet again, so I appreciated that Jeremy also mentioned the cultural aspect associated with the UK’s view on mental health.

"Alexa, Solve Healthcare."

"Alexa, Solve Healthcare."

29 Mar 18 by Mike Davis

How long will it be before Amazon and/or Google figure out how to apply Alexa/Google Home technologies to the EMR and drive the “next big thing” in EMR capabilities?

Data Loss Prevention: A Market Full of Surprises

Data Loss Prevention: A Market Full of Surprises

28 Mar 18 by Garrett Hall

By the end of 2017, we had interviewed 100 healthcare security professionals about their DLP strategies and published KLAS’ first ever Data Loss Prevention report. I’d expected to learn a lot from this first dive into the segment, but I hadn’t expected so many surprises.

Apple and Worksite Health Services

Apple and Worksite Health Services

27 Mar 18 by Joe VanDeGraaff

This is why I can’t stop talking about worksite health services. It’s the reason that KLAS will be doing more research to get customer feedback about the vendors in this space, their services, and the value they bring to healthcare.

Who's Measuring Opioid Stewardship?

Who's Measuring Opioid Stewardship?

23 Mar 18 by Jackson Tate

For the last few years I have led KLAS’ research in the ED market. This has given me the opportunity to hear from ED doctors who are on the front lines of the opioid crisis.

Physician Burnout: The Whole Digital Picture

Physician Burnout: The Whole Digital Picture

23 Mar 18 by Mike Davis

How much time does a physician spend in other digital environments (now ever present with the rise of ubiquitous smartphones), texting, emailing, tweeting, and so on? And how much will this increase as we connect the patient more tightly with the physician?

EMR Satisfaction - A Fool's Errand?

EMR Satisfaction - A Fool's Errand?

22 Mar 18 by Taylor Davis

I asked, “Did you know that there are organizations out there with highly satisfied EMR users?” If skeptical stares were worth money, I could’ve retired last Thursday.

Debunking the Fake News of EMRs

Debunking the Fake News of EMRs

16 Mar 18 by Mike Davis

Yes, the EMR has been a disappointment at best. But KLAS wanted to find out if providers were as unhappy as the media made it appear, and what provider organizations could do to make the best of their EMRs.

The Precision Medicine Landscape

The Precision Medicine Landscape

15 Mar 18 by Kody Hansen

As is the nature of cutting-edge technology, precision medicine often changes right before our eyes. Unpacking the precision medicine landscape sometimes feels like trying to explain the weather in Utah—blizzards in the morning and a spring breeze by five.

Behavioral Health: An Early Look

Behavioral Health: An Early Look

15 Mar 18 by Tyson Blauer

Behavioral health comes with some unique needs. The very nature of mental health makes the IT that support it more complex. While we’ve made great strides in physical care, as an industry we have barely scratched the surface of behavioral health, especially from an IT perspective.

The Berlin Wall of Healthcare

The Berlin Wall of Healthcare

2 Mar 18 by Jared Jeffery

Unlike the tragic wall that divided Berlin for 28 years, we can’t blame any one person or group for leaving healthcare so divided from the rest of industry in the US.

The Precision Medicine Continuum

The Precision Medicine Continuum

27 Feb 18 by Kody Hansen

There’s no shortage of projects going on today within research groups and within the pharmaceutical industry, and the technologies that they employ drastically differ from what KLAS has traditionally focused on, healthcare software and services.

Can Worksite Health Services Benefit Everyone?

Can Worksite Health Services Benefit Everyone?

23 Feb 18 by Joe VanDeGraaff

Whatever the case may be, the majority of Americans get health insurance through their employer. On a personal level, you may seek healthcare from a primary care physician, at an urgent care facility, or (rarely, I hope) in an ED.

The Benefits of Data Archiving

The Benefits of Data Archiving

23 Feb 18 by Nathan Evans

Many provider organizations feel crushed by the pressure to cut costs while improving care. Too few understand how much money they could save through making wise choices in data archiving.

Data Archiving: The Surprise EMR Bill

Data Archiving: The Surprise EMR Bill

16 Feb 18 by Nathan Evans

Since then, I’ve been inundated with questions from providers, asking for insights on data archiving. In the last week, I’ve had at least one call per day from a provider asking, “Hey what do you guys know about data archiving and who does it the best?”

The Impact of the EMR on Physician Burnout

The Impact of the EMR on Physician Burnout

15 Feb 18 by Jared Jeffery

It’s interesting to see what topics break the veneer of professionalism that those in healthcare IT have online. For example, I recently saw an exchange on social media between a journalist and a doctor get increasingly heated. The topic? Physician burnout.

The Future of Measuring Population Health

The Future of Measuring Population Health

2 Feb 18 by Bradley Hunter

For the 2017 summit and reports, the training wheels came off. In preparation for the summit, KLAS created our first population health report of the year on what vendors actually offer and what providers are actually using. Our second report dived into the actual performance of the many solutions on the market.

How Apple Might Change Healthcare

How Apple Might Change Healthcare

1 Feb 18 by Jared Jeffery

Today, I wanted to take a look at some of the data that showcases a few of the problems in HIT and where I think Apple (or any of the other consumer-tech giants) may be able to move the needle. There are three major areas where a traditionally consumer-facing tech company might have an impact:

Creating the Customer Satisfaction Advantage

Creating the Customer Satisfaction Advantage

27 Jan 18 by Bobby Low

With increasing government regulations, a vacillating market, and the ongoing shift toward value-based care, keeping customers has never been more important for healthcare IT vendors. It’s no wonder that KLAS is frequently asked the question, “What drives customer satisfaction in HIT?”

How Do We Apply Genomics to Patient Care?

How Do We Apply Genomics to Patient Care?

23 Jan 18 by Kody Hansen

For years, genomics has lived in the laboratory as a research-driven field, and for good reason. Unpacking something as complex as the human genome takes time. Now the industry is finally beginning to bring genomics out of academia and into the front lines of patient care.

What Does a Population Health Strategy Look Like?

What Does a Population Health Strategy Look Like?

18 Jan 18 by Bradley Hunter

Population health management (PHM) has grown into something of the King Kong of healthcare: massive, powerful, and - if we’re being honest - pretty hairy.

Should Healthcare Professionals Stop Talking About Interoperability?

Should Healthcare Professionals Stop Talking About Interoperability?

15 Jan 18 by Jared Jeffery

2018 has only just begun, and I already see that the driving topics of the year will be AI, machine learning, blockchain, and so on. These are all worthwhile pursuits, but I still can’t get my medical records from one doctor to another without an act of congress—literally.

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