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KLAS Articles - 2020

Can 4 Major AI Technology Vendors Be Successful in Healthcare?

Can 4 Major AI Technology Vendors Be Successful in Healthcare?

17 Dec 20 by Lois Krotz

AI looks a little different than we thought, but it still might be said that computer engineers are creating a form of life. Nowhere is that truer than with 4 major AI vendors: Amazon, Google, Microsoft, and IBM.

eTech Insight – AI Predicting Health Outcomes May Lower Costs

eTech Insight – AI Predicting Health Outcomes May Lower Costs

16 Dec 20 by Mike Davis

The value of these AI based solutions from CMS’ AI Health Outcomes Challenge will be realized in well-designed integration with the EHR solutions physicians use.

Healthcare ERP 2020: Everything Related to Pillars

Healthcare ERP 2020: Everything Related to Pillars

10 Dec 20 by Tanya Egbert

From market leaders to significantly improved vendors, this report covers the current state of healthcare ERP.

Targeting EHR Satisfaction for Physician Wellness

Targeting EHR Satisfaction for Physician Wellness

8 Dec 20 by Dr. Leslie Kohman

Improving EHR satisfaction is not the whole solution to physician wellness and burnout by any means, but I think we are moving in the right direction.

The Past, Present, and Future of the Internet of Things

The Past, Present, and Future of the Internet of Things

3 Dec 20 by Joe VanDeGraaff and Dan Czech

Healthcare IoT security is a high-energy market. We wanted to share what decisions are being made and some surprisingly fast changes KLAS has seen.

Utilizing Data with the Arch Collaborative – Franciscan Health

Utilizing Data with the Arch Collaborative – Franciscan Health

1 Dec 20 by Tina Patterson and Angela Langbehn

Franciscan Health uses their Arch Collaborative data to improve EHR training and education for their clinicians.

Patient Intake Management 2020: The Good, the Bad, and the COVID-19

Patient Intake Management 2020: The Good, the Bad, and the COVID-19

25 Nov 20 by Aaron Gleave

Of all the areas in the ambulatory setting with the need to rapidly evolve due to COVID-19, patient intake certainly tops the list.

eTech Insight – Voice Biomarkers Become a Key Disease Detection Solution

eTech Insight – Voice Biomarkers Become a Key Disease Detection Solution

23 Nov 20 by Mike Davis

Vocal biomarkers as an AI solution have a tremendous potential to supplement virtual healthcare services.

How to Prevent Clinician Burnout and Turnover

How to Prevent Clinician Burnout and Turnover

18 Nov 20 by Chris Clune and Cole Duda

We are uncovering the top contributors to clinician burnout to offer the best research on how to prevent and combat burnout and attrition.

eTech Insight – Will Skin-Printable Monitors Become the Next Health Monitoring Devices?

eTech Insight – Will Skin-Printable Monitors Become the Next Health Monitoring Devices?

17 Nov 20 by Mike Davis

Wearable health monitoring devices need an update. Introducing medical sensor circuits that are printed directly to the back of the hand.

EHR Satisfaction Pillars in the Arch Collaborative Guidebook

EHR Satisfaction Pillars in the Arch Collaborative Guidebook

13 Nov 20 by Jacob Jeppson and Tommy Rowley

These 3 important points for increasing the EHR experience for clinicians are not anything surprising or new to KLAS, but we continue to develop new guidelines.

Investing in Social Determinants of Health (SDOH)

Investing in Social Determinants of Health (SDOH)

12 Nov 20 by Riley Pierce and Adam Letson and Nate Chivers

We’ve seen the SDOH market really evolve into its own category over the past 18 to 24 months. The need for SDOH software and services has become acutely apparent.

Are the Dreams of AI in Healthcare Becoming A Reality?

Are the Dreams of AI in Healthcare Becoming A Reality?

11 Nov 20 by Lois Krotz and Ryan Pretnik

A lot of decisions are being made surrounding AI in healthcare. We put on our Decision Insights hats to take a closer look.

The Arch Collaborative Learning Center: Knowledge at Your Fingertips

The Arch Collaborative Learning Center: Knowledge at Your Fingertips

6 Nov 20 by Connor Bice

KLAS has compiled a library of solutions called the Arch Collaborative Learning Center in partnership with the health systems that have measured their EHR satisfaction.

Investing in Artificial Intelligence (AI) in Healthcare

Investing in Artificial Intelligence (AI) in Healthcare

5 Nov 20 by Riley Pierce and Donnacha O’Sullivan and Seth Kneller

Despite all the misconceptions surrounding AI in healthcare, there are still a lot of possible applications that show some promise for the investment world.

Dealing with Ransomware Attacks in Healthcare: 5 CEOs Respond

Dealing with Ransomware Attacks in Healthcare: 5 CEOs Respond

4 Nov 20 by Kaleb Harris

In light of the recent ransomware attacks on US hospitals, 5 healthcare-focused cybersecurity firms give suggestions on what to do now and in the future.

eTech Insight – Patient Care Decision Support

eTech Insight – Patient Care Decision Support

30 Oct 20 by Mike Davis

It is becoming necessary to reevaluate CDS capabilities as healthcare transforms into a new population healthcare delivery model that includes all modalities of care.

Investing in Secure Communication Platforms

Investing in Secure Communication Platforms

27 Oct 20 by Riley Pierce and Ryan Engle

Why invest in secure communication platforms? Ryan Engle answers this question and more ahead of KLAS’ annual DHIS event.

Choosing the Right Partner for Your EHR Implementation

Choosing the Right Partner for Your EHR Implementation

26 Oct 20 by Kaleb Harris and Jennifer Despain

EHR implementation leadership vendors continue to play an essential role in providing necessary resources and expertise to set your organization up for EHR success.

Are Epic’s Pharmacy Products Right for My Hospital?

Are Epic’s Pharmacy Products Right for My Hospital?

23 Oct 20 by Jackson Tate

Why are customers interested in Epic’s pharmacy software? The fact of the matter is that hospitals are looking to save money. And in these hard times, every dollar counts.

Shared Smart Devices 2020: The Latest Updates

Shared Smart Devices 2020: The Latest Updates

15 Oct 20 by Paul Hess and Jonathan Christensen

We have released a new report that delves into the state of shared smart devices nurses are using in some hospitals.

What’s Happening in Value-Based Reimbursement

What’s Happening in Value-Based Reimbursement

13 Oct 20 by Bradley Hunter and Paul Warburton

COVID-19 has exposed many of the shortcomings of a fee-for-service model. On the other side of the pandemic, the transition to value-based reimbursement will be crucial.

eTech Insight – Evaluating the Risks of Emerging Technology in Healthcare

eTech Insight – Evaluating the Risks of Emerging Technology in Healthcare

9 Oct 20 by Mike Davis

Emerging technology companies in healthcare have smaller customer bases and require a different research model to provide accurate product insights and risk factors. KLAS created Spotlight research to provide insights into key deliverables that help define the long-term viability of these emerging companies.

Everything You’re Looking for in Medical and Radiation Oncology

Everything You’re Looking for in Medical and Radiation Oncology

6 Oct 20 by Monique Rasband and Lauren Barton

For the first time, KLAS has published a comprehensive report including medical and radiation oncology software and radiation therapy equipment to answer crucial questions.

Social Determinants Informatics with Algorex Health & Carrot Health

Social Determinants Informatics with Algorex Health & Carrot Health

1 Oct 20 by Bradley Hunter and Tyson Mehlhoff

Take a second to think about all the things that happen outside of the hospital that affect someone's health—there are a lot. Our recently published Algorex Health and Carrot Health eTech Spotlights give a first look into how these vendors are improving healthcare through Social Determinants Informatics.

The Metamorphosis of the Risk Adjustment Market

The Metamorphosis of the Risk Adjustment Market

29 Sep 20 by Ryan Pretnik

The risk adjustment space is transforming before our eyes. In the beginning, vendors were heavily focused on service, but technology is catching up. The customer base is changing too. Payers used to dominate. But as more and more providers switch to value-based contracts, risk adjustment software may soon become all the rage among both payers and providers.

eTech Insight – Wearable Technology is Emerging as a Key RPM Strategy

eTech Insight – Wearable Technology is Emerging as a Key RPM Strategy

25 Sep 20 by Mike Davis

The ability to incorporate wearable remote patient monitoring solutions to support telehealth, home care, and population/disease management will enable providers to have a timely picture of the patient’s healthcare status that facilitates better care management.

Enterprise Solutions Finally Come to Revenue Cycle

Enterprise Solutions Finally Come to Revenue Cycle

24 Sep 20 by Alex McIntosh and Dustin Cragun

Several vendors have come forward with what they claim are the beginnings of enterprise strategies for the revenue cycle, and we at KLAS decided to look into that.

COVID Collaboration

COVID Collaboration

17 Sep 20 by Jacob Jeppson

As the lead analyst for the Arch Collaborative, my main goal is to help our members to collaborate with one another. We worked together collaborative members to determine what KLAS and the Arch Collaborative could do to help them fight against COVID-19.

Pandemic Performance Part II – Healthcare Technology

Pandemic Performance Part II – Healthcare Technology

15 Sep 20 by Taylor Davis

COVID-19 has made us realize that we can do things we thought we could never do, and we are doing great with those things. When we are at a point where we can combine how we did things before with what we have discovered, we will have transformed healthcare as we know it.

Emerging HCIT: Telehealth and More

Emerging HCIT: Telehealth and More

10 Sep 20 by Sam Eaquinto

Telehealth isn’t the only hot topic KLAS has noticed in 2020. There are emerging healthcare IT vendors in many areas including RPA and SDOH. See what KLAS is doing to get you the most up-to-date information.

eTech Insight – March of the Killer Robots: The Good Kind

eTech Insight – March of the Killer Robots: The Good Kind

8 Sep 20 by Mike Davis

Robotics companies have designed and are delivering the first generation of UVC robots that will improve healthcare facility cleaning processes.

Let’s Not Forget About Nurses: The Nurse EHR Experience

Let’s Not Forget About Nurses: The Nurse EHR Experience

3 Sep 20 by Lauren Manzione and Anna Beyer

Because nurses and physicians work in different environments and have different needs, a lot of the focus that is given to physicians doesn’t benefit nurses as much. In our Nurse EHR Experience 2020 report, we explain how it is good to view the specific needs of nurses that are sometimes different or overlooked by organizations.

Potential in Patient Engagement

Potential in Patient Engagement

27 Aug 20 by Tyson Mehlhoff

We all know that with the move to value-based care (VBC), patient engagement is a hot topic, and patient engagement platforms are getting a lot of love. There are a lot of companies trying to make the perfect platform.

eTech Insight – Telehealth Continues to Advance in High-Risk Market

eTech Insight – Telehealth Continues to Advance in High-Risk Market

25 Aug 20 by Mike Davis

COVID-19 has forever changed primary healthcare delivery. To survive financially, physicians have had to quickly learn and implement telehealth solutions.

Navigating the Telehealth Frontier

Navigating the Telehealth Frontier

21 Aug 20 by Jeremy Goff and Jonathan Christensen

In March, healthcare providers around the world found themselves dealing with a unique set of circumstances. Patients with COVID-19 needed to be cared for, but leaving their houses meant exposing others to the virus. Other patients needed the same medical care as always, but many of them were afraid to visit the doctor’s office due to the risk of exposure. Telehealth seemed like the perfect solution.

Pandemic Performance Part I – Vendors Stepping Up

Pandemic Performance Part I – Vendors Stepping Up

19 Aug 20 by Taylor Davis

Now months into the COVID-19 crisis, we have been able to reach out to our provider friends to see how well their vendor partners have supported them throughout the pandemic. We are excited to share these findings with you in our Vendor Performance in Response to the COVID-19 Crisis report.

eTech First Look: Uber Health

eTech First Look: Uber Health

17 Aug 20 by Adam Cherrington and Joshua Jensen

Known for transforming taxi services, Uber created Uber Health around 2018 as a way for providers to coordinate rides for patients and caregivers. In KLAS’ recent report on Uber Health, we take a first look into customers’ responses to the platform and the value it provides.

SDOH Framework 2020

SDOH Framework 2020

14 Aug 20 by Paul Warburton and Bradley Hunter

KLAS met with industry experts, providers, and vendors to develop a framework outlining SDOH networks. The framework outlines six areas targeted by SDOH network vendors. Whether you feel overwhelmed by SDOH or aren’t even sure where to start, this framework will give you one of the most comprehensive grasps of what technology can actually do to address your SDOH needs and the needs of your patients.

Cutting Costs with Legacy Data Archiving

Cutting Costs with Legacy Data Archiving

12 Aug 20 by Ryan Oliver

As mergers and acquisitions happen and health systems continue to expand, legacy data archiving presents the opportunity to shut down expensive legacy systems while keeping the necessary old data. In this way, legacy data archiving is essentially a cost-savings measure, something that has become even more important for health systems during COVID-19.

eTech Insight – The Transformation of Primary Care and the Digital Technology Catalyst

eTech Insight – The Transformation of Primary Care and the Digital Technology Catalyst

10 Aug 20 by Mike Davis

The US healthcare system is one of the highest-cost environments in the world. But the high cost does not translate to better outcomes or healthcare quality.

Building Up Steam: Colburn Hill Group eTech Spotlight

Building Up Steam: Colburn Hill Group eTech Spotlight

7 Aug 20 by Dustin Cragun and Tyson Mehlhoff

Robotic process automation (RPA) has been around for quite a while, but now, amidst growing economic pressures, its adoption in healthcare is starting to heat up.

eTech Spotlight: A Look at Radix Health

eTech Spotlight: A Look at Radix Health

6 Aug 20 by Tyson Mehlhoff

Many vendors are emerging in the patient engagement space, and one of them is Radix Health, whose DASH solution is intended to enhance the way patients interact with providers online. Our recent Emerging Technology Spotlight report featuring Radix Health examines adopters’ experiences to see how well the vendor fulfills their claims.

Impact Report: EHR Satisfaction for Recent Go-Lives

Impact Report: EHR Satisfaction for Recent Go-Lives

31 Jul 20 by Cole Duda

Is there anything that can be done to minimize the effects of getting started with a new EHR? Data collected by the Arch Collaborative from hundreds of thousands of healthcare professionals confirms conventional wisdom but still gives hope to organizations that are about to go live.

Pediatric Ambulatory EMR 2020: Not Just Another EMR

Pediatric Ambulatory EMR 2020: Not Just Another EMR

29 Jul 20 by Aaron Gleave and Alex McIntosh

Pediatrics is a big portion of the EMR market, but it often gets lumped in with other areas from an EMR perspective. We at KLAS have seen this trend and have published our first-ever report in this area; the Pediatric Ambulatory EMR 2020 report delves into the current state of this side of healthcare, the reason pediatrics deserves its own spotlight in the EMR market, and which vendors are leading the charge toward more effective ambulatory pediatric EMRs.

Transition to Telehealth — Healthcare Innovation Panel Discussion

Transition to Telehealth — Healthcare Innovation Panel Discussion

27 Jul 20 by Jason Hess

The healthcare industry’s heroic response to the COVID-19 pandemic has been historically agile. Decisions that could have taken a year before were implemented in a week. Out of necessity, thousands of clinicians and other healthcare professionals became telehealth experts practically overnight.

eTech Insight – No-code Mobile App Builders: Better, Cheaper, Faster?

eTech Insight – No-code Mobile App Builders: Better, Cheaper, Faster?

23 Jul 20 by Mike Davis

As the healthcare industry becomes a digitally-focused healthcare delivery system, the ability to develop mobile solutions that support operational needs will be critical.

Continual Progress Toward Interoperability

Continual Progress Toward Interoperability

22 Jul 20 by Jackson Tate and Paul Warburton

For the first time, adoption of bidirectional interoperability between smart pumps and EMRs is high enough that we can give you an idea of what your experience with integrating your smart pump with your EMR will be like.

Best Way to Improve Your KLAS Score: No Shortcuts

Best Way to Improve Your KLAS Score: No Shortcuts

20 Jul 20 by Kent Gale

KLAS founder, Kent Gale, shares the best way to improve your KLAS score. Kent addresses some of the shortcuts he has seen individuals and organizations try to take to increase their scores.

How Doctors Are Helping the Poor and Saving Money

How Doctors Are Helping the Poor and Saving Money

17 Jul 20 by Bradley Hunter and Doug Tolley

Recent statistics suggest that the social determinants of health (SDOH) account for a large percentage of health outcomes. Recently, KLAS published Signify Health Community Emerging Technology Spotlight on how Signify Health’s SDOH product is helping organizations better treat their patients.

ERP 2020 Decision Insights

ERP 2020 Decision Insights

15 Jul 20 by Tanya Egbert and Sam Eaquinto

Because ERP is an older market and so many ERPs were initially implemented in the early 2000s, provider organizations are ready to make a move that gets them newer and more exciting technology. But are the cloud solutions everything they’re hyped up to be? Which companies have the most mindshare, and which are being left behind?

No Failure to Communicate: Clinical Communication Platforms 2020

No Failure to Communicate: Clinical Communication Platforms 2020

10 Jul 20 by Paul Hess and Paul Warburton

There is tremendous value to be found in a solid clinical communications platform when an organization elevates its importance. But there remains a lack of clarity around clinical communication platforms and what it means to adequately utilize them. KLAS’ recent report, Clinical Communication Platforms 2020—Advanced User Insights, seeks to address this issue and more clearly define the market.

PACS—Finding the Perfect Fit

PACS—Finding the Perfect Fit

9 Jul 20 by Monique Rasband and Lauren Barton

Imaging is critical in healthcare. Images provide power behind the diagnosis as well as insight into progress monitoring. Providers rely on having a PACS and other imaging systems to give them access to those images in a clear, easy way. In our recent PACS 2020 report, we dive into the evolving, dynamic PACS and Enterprise Imaging market.

eTech Insight – In-Home Care - Complementing Remote Patient Monitoring

eTech Insight – In-Home Care - Complementing Remote Patient Monitoring

8 Jul 20 by Mike Davis

Providing in-home care using physicians and advanced practice providers delivers another level of patient-focused care that is driving new players into the market.

RPA in Healthcare—UiPath eTech Spotlight

RPA in Healthcare—UiPath eTech Spotlight

7 Jul 20 by Doug Tolley and Dustin Cragun

The COVID-19 pandemic has motivated healthcare executives to adopt RPA technology on a broader and quicker scale than we ever have seen before. Our recent UiPath: Emerging Technology Spotlight 2020 report dives into how UiPath is applying RPA in healthcare now.

The Evolution of Speech Recognition

The Evolution of Speech Recognition

2 Jul 20 by Boyd Stewart and Emily Paxman

Speech recognition vendors have found a way to assist the work of both doctors and administrations by automatically converting speech patterns into words on a screen. Today customers want to know who can be a real partner and who leads the most effective implementations.

The Three Levers of Clinical Optimization

The Three Levers of Clinical Optimization

1 Jul 20 by Warren Whitford and Colin Buckley

In our Clinical Optimization Services 2020 report, we analyze the three key levers almost all firms use that are proven to increase organizations’ EMR satisfaction scores: (1) workflow refinement, (2) application enhancement, and (3) clinician training.

Spotlight: How Unite Us Is Taking Control Back

Spotlight: How Unite Us Is Taking Control Back

30 Jun 20 by Doug Tolley and Bradley Hunter

Unite Us is committed to the idea of helping the whole person be well and taking stock of the social determinants of health (SDOH). Through a robust network of health and social services, they aim to get people talking about this new and emerging space that is such a big part of people’s overall health.

Vendors Insights during COVID-19

Vendors Insights during COVID-19

25 Jun 20 by Niel Oscarson and Emily Paxman

About two months ago, KLAS published part 1 of the white paper Delivering Customer Success in a Time of Crisis, which focuses on vendor delivery from the customer perspective. Recently, KLAS published part 2 of this white paper, which focuses on learnings and insights from 102 HIT vendors and services firms.

A Recap of the Eastern Arch Collaborative Summit

A Recap of the Eastern Arch Collaborative Summit

24 Jun 20 by Jared Jeffery

Earlier this year KLAS trekked out to Charleston to meet with the teams executing on EHR optimization tactics. We were able to take benchmarks on their specific organizations.

From Good to Exceptional—Go-Live Support

From Good to Exceptional—Go-Live Support

19 Jun 20 by Kaleb Harris and Rebecca Hammond

The go-live support segment is an established market where the vendors have fine-tuned best practices over the years. The Go-Live Support Segment Highlight 2020 report looks at what makes a firm good versus exceptional.

eTech Insight – Data Aggregation Solutions Drive Big Data Accessibility

eTech Insight – Data Aggregation Solutions Drive Big Data Accessibility

17 Jun 20 by Mike Davis

Healthcare providers need to allow their data to be used by cohort organizations but patient advocates are concerned that the data may not be deidentified to the extent necessary to protect patient identities and more. Solutions are emerging for a market segment called Data Acquisition Solutions.

US Hospital EMR Market Share 2020 Report

US Hospital EMR Market Share 2020 Report

15 Jun 20 by Coray Tate and Paul Warburton

Energy remains across the EHR market well after the frenzy of meaningful use. Our latest US Hospital EMR Market Share 2020 report saw movement in all areas of the market.

Medial EarlySign eTech Spotlight

Medial EarlySign eTech Spotlight

12 Jun 20 by Doug Tolley and Everton Santos

Population health technologies are exploding; everything from analytics and visualization tools to artificial intelligence is growing at an unprecedented rate. That is where companies like Medial EarlySign come in. EarlySign looks at this large population of data and uses AI to better help physicians, care teams, and population health managers.

Payer Core Administration Decision Insights: A First Wave of Change?

Payer Core Administration Decision Insights: A First Wave of Change?

10 Jun 20 by Joe VanDeGraaff and Sam Eaquinto

Payer Core Administration solutions were born for another time, and health plans and vendors are realizing that these solutions need to be updated, revamped, or replaced for modern value-based care. KLAS recently looked at health plans’ purchasing decisions surrounding older and newer players in the market.

How Virtual Scribe Technology Changes Lives

How Virtual Scribe Technology Changes Lives

8 Jun 20 by Boyd Stewart and Doug Tolley

Healthcare vendors have witnessed a rise in physician burnout and are acting fast to solve the documentation problem. Some vendors are offering a service of professional scribes. Others are enhancing speech-to-text technology, natural language processing, and ambient listening. Some vendors blend both technology and human services.

Complex Claims: Craving Consolidation and Communication

Complex Claims: Craving Consolidation and Communication

5 Jun 20 by Boyd Stewart and Alex McIntosh

The Complex Claims Services 2020 report aims to highlight the strengths and weaknesses of vendors in this space to give providers a better sense of where things are going in this rapidly changing area. Learn more about firms that could help with specialized claims, and the movement from more specialized firms to broader firms.

Innovations in Clinical Decision Support

Innovations in Clinical Decision Support

3 Jun 20 by Joe VanDeGraaff and Jennifer Despain

For our Clinical Decision Support 2020 report the research focus was aimed to identify and validate innovations in the CDS landscape to update our previous data. Our goals were to find out where innovations are being made by solution providers and what makes these innovations unique in the eyes of healthcare organizations.

eTech Insight – Google Nest as a Healthcare Tool

eTech Insight – Google Nest as a Healthcare Tool

1 Jun 20 by Mike Davis

Google Nest could provide an enhanced ability for caregivers to closely monitor their patients without the need for direct exposure.

Telehealth War Stories

Telehealth War Stories

29 May 20 by Adam Cherrington

About a month ago, I had the opportunity to sit down with Roy Schoenberg, president and CEO of Amwell, to discuss his recent experiences during the COVID-19 crisis and his perspective on telehealth across the board.

EMR Vendors in the World of AI

EMR Vendors in the World of AI

27 May 20 by Lois Krotz

Last year, KLAS published a report focused on vendors who provide purpose-built AI solutions in healthcare. We at KLAS, along with provider organizations, were curious as to what the enterprise EMR vendors were offering in the world of AI today.

Transition to the PDGM

Transition to the PDGM

22 May 20 by Jennifer Despain

We wanted to see how well providers and their supporting vendors were able to transition into Medicare's new Patient-Driven Groupings Model (PDGM) for home health agencies. So far, vendors seem to be providing successful support, but many providers show disheartening initial impacts.

Which Technical Services Vendor Should You Choose?

Which Technical Services Vendor Should You Choose?

20 May 20 by Ryan Oliver and Colin Buckley

Amongst the turmoil that is COVID-19, technical services projects may have increased priority and firms continue to be in demand. Recently, KLAS published its first ever Technical Services Report. This report will help customers make better buying decisions and help vendors hone their craft.

Predicting EHR Satisfaction and Burnout with Epic’s Signal Data

Predicting EHR Satisfaction and Burnout with Epic’s Signal Data

18 May 20 by Connor Bice

EHR satisfaction and burnout are some of the top concerns of EHR-using organizations, as both greatly impact the user experience and productivity. Many organizations have asked KLAS about what Signal’s data can do in terms of predicting end users’ experiences.

Winning in the Global (non-US) EMR Market

Winning in the Global (non-US) EMR Market

15 May 20 by Everton Santos and Jonathan Christensen

The Global (non-US) EMR Market Share Report is one of the more labor-intensive reports that KLAS publishes. But for six years, the data in this report has been the best and most easily digestible global view to let providers know what is happening in the EMR market.

eTech Insight: Smartwatches Becoming Sophisticated Health Monitoring Devices

eTech Insight: Smartwatches Becoming Sophisticated Health Monitoring Devices

13 May 20 by Mike Davis

Smartwatch technologies continue to progress with healthcare monitoring capabilities. Many of these watches can monitor the various vital signs of the wearer.

Epic Differences: Community Connect vs. Direct Contracting

Epic Differences: Community Connect vs. Direct Contracting

11 May 20 by Aaron Gleave

To fill a gap in KLAS data, we have broken out the two different Epic customer experiences. In our new report, providers can now look at Epic scores for EpicCare ambulatory separate from directly-contracted and Community Connect customers.

Improve Your EHR Experience with Science

Improve Your EHR Experience with Science

8 May 20 by Connor Bice

Are organizations able to move the needle and improve their end users’ EHR experience? Arch Collaborative insights say that the answer is yes.

eTech Insight – IoT Gateways Can Improve Telehealth Services

eTech Insight – IoT Gateways Can Improve Telehealth Services

6 May 20 by Mike Davis

What's missing from telehealth exams? Vital signs like blood pressure and pulse that would normally be captured during an office visit.

The New Ambulatory RCM Space

The New Ambulatory RCM Space

4 May 20 by Aaron Gleave

Historically, KLAS has had the ambulatory RCM segment open only to core technology vendors. This year, we opened up the segment to focused services vendors like R1 RCM and Bolder Healthcare, who don't create EMRs or PM systems. This adjustment revealed some very interesting insights and aha moments.

Vendor Success during COVID-19

Vendor Success during COVID-19

1 May 20 by Emily Paxman

The current pandemic clearly took us all by surprise. It is humbling to see so many weaknesses in healthcare exposed and to see how very unprepared we all were for a global catastrophe. However, in many ways, it is encouraging to see how healthcare has changed to meet this crisis head on.

eTech Insights – Adaptive eLearning to Support Telehealth Services

eTech Insights – Adaptive eLearning to Support Telehealth Services

29 Apr 20 by Mike Davis

Adaptive eLearning will be beneficial for telehealth environments where the providers’ desire for mastery will drive the need for focused and continuous updates.

Emerging Technology in Clinical Documentation

Emerging Technology in Clinical Documentation

27 Apr 20 by Doug Tolley

The clinical documentation market is full of a wide spectrum of different solutions and vendors trying to solve a singular problem: physician burnout. Though there are more vendors we are currently researching in this market, to date KLAS has looked at two vendors that are solving these issues in unique ways: Augmedix and Suki.

eTech Insights – Smart Home Assistant Products Emerge as Consumer Healthcare Managers

eTech Insights – Smart Home Assistant Products Emerge as Consumer Healthcare Managers

22 Apr 20 by Mike Davis

Consumers looking for healthcare guidance generally have to access several different sources. However, many of these sources may not be trustworthy.

KLAS’ Efforts to Help During the COVID-19 Crisis

KLAS’ Efforts to Help During the COVID-19 Crisis

20 Apr 20 by Adam Gale

We asked ourselves, how do we help providers in this wild time in the new job they have to address? KLAS is taking more than a few steps to help lighten the load during this time. Here are some of the efforts that I would most like our provider and vendor friends to know.

Performance Shifts in Behavioral Health

Performance Shifts in Behavioral Health

17 Apr 20 by Tyson Blauer and Jennifer Despain

Toward the end of 2019, we noticed a fair amount of shift in what providers were sharing about their behavioral health vendors. To help providers understand the reasons behind the movement, we chose to highlight the performance shifts in the Behavioral Health EMR 2020 report.

eTech Insights – Digital Application Collaboration Drives Plug and Play

eTech Insights – Digital Application Collaboration Drives Plug and Play

15 Apr 20 by Mike Davis

A big challenge in application collaboration is the variation in solution architectures in legacy solutions. This will eventually be overcome by the HL7 FHIR API models.

Hidden Weapons of Technology in the Coronavirus War

Hidden Weapons of Technology in the Coronavirus War

13 Apr 20 by Taylor Davis

There is no industry for which the virus is more real than the doctors and nurses in our hospitals and clinics. Many are like soldiers, bravely fighting on the front lines. As KLAS watched the coronavirus walk the short road from a threat to a pandemic, we wondered what we could do for our soldiers. But when we asked, we discovered that doctors and administrators didn’t really know how to answer us. Then someone on our KLAS team suggested that we just ask the vendors what they could do to help. That was when the lightbulb turned on.

COVID-19: An Emergency Physician’s Perspective

COVID-19: An Emergency Physician’s Perspective

10 Apr 20 by Andrew Little, DO

If the last few weeks have shown me anything, it is that no one is immune to the big and small changes that COVID-19 brought to the world almost overnight. Where I live in Columbus, Ohio, and in many other states around the nation, public places like museums, zoos, and schools are all closed. This is almost everyone’s reality. I feel this especially in my work as an emergency physician.

eTech Insight – The Digital IT Impact for Virtual Healthcare Delivery Post-COVID-19

eTech Insight – The Digital IT Impact for Virtual Healthcare Delivery Post-COVID-19

9 Apr 20 by Mike Davis

COVID-19 as a threat to the US population has demonstrated clear weaknesses and gaps in the current care delivery model.

A Window into Opioid Management

A Window into Opioid Management

8 Apr 20 by Alex McIntosh

From the data gathered as part of CHIME’s “Healthcare’s Most Wired” program, our recent Opioid Management report is essentially a white paper on the state of opioid prevention in the most technologically advanced ambulatory organizations in the country.

From Chief Complainer to the Sprint Program

From Chief Complainer to the Sprint Program

6 Apr 20 by CT Lin, CMIO, UCHealth

My team and I knew that we had failed at doing wide-broadcast, light-touch optimization. We needed to do something more intensive. So we set up our Sprint program. Though it was challenging to get the program started, we have been able to demonstrate that we can transform the way each practice uses the EHR so that they see it as more of a partner than a burden.

Healthcare CRM Solutions For Improving the Patient Experience

Healthcare CRM Solutions For Improving the Patient Experience

3 Apr 20 by Adam Cherrington

As healthcare continues to become more consumer based and as we move ahead with value-based care, CRM tools will likely prove to be an important piece of improving the patient experience.

HHS’ New Interoperability Rules

HHS’ New Interoperability Rules

1 Apr 20 by Coray Tate

After much saber-rattling, two new interoperability rules proposed by HHS were finalized in early March. These new rules aim to give all patients access to their data, something the government has been eager to do for quite some time.

Why Providers Buy

Why Providers Buy

30 Mar 20 by Doug Tolley

KLAS began sharing Decision Insights in 2018, and our most recent 2020 National Trends report was just published. In our last three National Trends reports, we have answered some compelling questions.

Cut the Hype about AI

Cut the Hype about AI

27 Mar 20 by Lois Krotz

Two years ago, most healthcare organizations were wondering about the impact and advantages of AI. They wondered how real AI was. Today, there is almost no doubt about the benefit of incorporating AI into the healthcare ecosystem, so major health systems are starting to move forward with their AI pilots and programs.

Provider Burnout: A Complex Issue

Provider Burnout: A Complex Issue

25 Mar 20 by Taylor Davis

As COVID-19 continues to spread across the world, health systems are becoming more and more overwhelmed by the number of infected people, which is quickly surpassing health systems’ capacities for treatment. The current pandemic is also exacerbating an already prevalent issue within healthcare: burnout.

HIMSS 2020: Optimizing Your EHR Experience with Training

HIMSS 2020: Optimizing Your EHR Experience with Training

23 Mar 20 by Connor Bice

Despite HIMSS being cancelled because of the coronavirus, we at KLAS feel that it is important to get our data out to providers. In this post and its corresponding presentation, I want to talk about one particular way that provider organizations can optimize their EHR experience.

eTech Insights – Democratization of Software Programming: Moving in the Right Direction

eTech Insights – Democratization of Software Programming: Moving in the Right Direction

20 Mar 20 by Mike Davis

A democratization platform’s ability to support users who understand the workflows and data streams of an environment related to the design and development of new software applications will likely generate highly effective healthcare applications.

Getting the Patient Perspective on Patient Engagement Technology

Getting the Patient Perspective on Patient Engagement Technology

18 Mar 20 by Dan Czech

KLAS’ goal in asking for patient feedback was to find out what the patients generally wanted regarding healthcare technology. We wanted to understand what types of technology were impactful for them and where they would like to see more technology developed.

The Fantastical World of AI in Imaging

The Fantastical World of AI in Imaging

16 Mar 20 by Monique Rasband and Lauren Barton

We elaborated on the general AI space in another report. But a key piece of the hype is AI in imaging. Providers are looking for algorithms that will help them with diagnoses, workflow, task prioritization, and other innovative ways to make providers more productive.

eTech Insights – Extended Reality (XR) Becoming a Healthcare Solution Reality

eTech Insights – Extended Reality (XR) Becoming a Healthcare Solution Reality

13 Mar 20 by Mike Davis

One of the key challenges for adoption of XR in any industry is the design of the headsets. Headsets are considered clunky and uncomfortable and can cause mental fatigue.

The Buzz Around HCIT Topics

The Buzz Around HCIT Topics

11 Mar 20 by Doug Tolley

Many of the vendors mentioned in the report are creating solutions to transform healthcare into a more patient-centric experience. Products that meet patients’ needs in terms of contact preferences, personal interests, available appointment times, clinical results sharing, telemedicine, remote patient monitoring, and many other scenarios are exploding on the market.

Potential Disruptors in Healthcare Analytics

Potential Disruptors in Healthcare Analytics

9 Mar 20 by Ryan Pretnik and Sam Eaquinto

We want to help people understand why they are buying what they buy in this market space. That’s why we have published our first ever Healthcare Business Intelligence and Analytics Decision Insights report. The report has insights into 12 vendors in the BI and analytics industry.

eTech Insights – Tiny AI Will Drive Improved Voice Recognition Capabilities

eTech Insights – Tiny AI Will Drive Improved Voice Recognition Capabilities

6 Mar 20 by Mike Davis

Tiny AI is evolving to provide sophisticated voice recognition engines in smaller configurations that will be easier to support and maintain as integrated application components.

Pulse Check on the Patient Driven Payment Model

Pulse Check on the Patient Driven Payment Model

4 Mar 20 by Jennifer Despain

The Patient Driven Payment Model went into effect October of last year. Unlike the previous model, which was based on minutes of services and may have encouraged unnecessary services, the new model is based on acuity and anticipated resources needed during a patient’s stay.

Building a Targeted Training Program for the EHR

Building a Targeted Training Program for the EHR

28 Feb 20 by Melissa Jost, UC Davis Health

Melissa Jost, Manager of Clinical Informatics at UC Davis Health, shares what her team has done to improve their physicians' experience with the EHR.

eTech Insights – Symptom Checkers: Play Offense, Not Defense

eTech Insights – Symptom Checkers: Play Offense, Not Defense

26 Feb 20 by Mike Davis

Creating proactive strategies for using symptom checkers and integrating them into the provider’s care delivery environment is likely to have a positive impact.

How KLAS Listens to Critical Feedback

How KLAS Listens to Critical Feedback

25 Feb 20 by Adam Gale

Recently, KLAS and our advisory board had the opportunity to listen to some critical feedback from a vendor executive. We were appreciative and open to this genuine and honest feedback and to the opportunity it gave us to improve.

Guiding the Industry Toward a Patient Engagement Platform

Guiding the Industry Toward a Patient Engagement Platform

24 Feb 20 by Dan Czech and Adam Cherrington

It’s easy to see why the Quadruple Aim of healthcare has made patient engagement such a hot topic in healthcare and why we at KLAS have made a concerted effort to understand the space and establish a framework for it. Our latest installment in this research process, the 2019 Patient Engagement Summit white paper, establishes key components of an effective patient engagement platform.

Decision Insights: So What?

Decision Insights: So What?

21 Feb 20 by Doug Tolley

When we started publishing Decision Insights about two and a half years ago, we wanted to understand which vendors healthcare organizations were actually buying from to (1) understand the more complete picture and (2) help providers select the best vendors for their organizations.

eTech Insights – KLAS Commits to Emerging Technology Research

eTech Insights – KLAS Commits to Emerging Technology Research

19 Feb 20 by Mike Davis

The ability to effectively analyze emerging healthcare technologies will be critical to success for the long-term viability of providers as we move to value-based care.

eTech Insights – Engaging Patients: Focus on PHR Strategies to Supplement Portals

eTech Insights – Engaging Patients: Focus on PHR Strategies to Supplement Portals

14 Feb 20 by Mike Davis

A national study by Health Affairs discovered that while 95% of providers offer EHR portals to their patients, only around 10% of patients actually use them.

Finding the Right Fit in Value-Based Care Managed Services

Finding the Right Fit in Value-Based Care Managed Services

12 Feb 20 by Bradley Hunter

Though we are seeing reduced regulatory pressure in this space, value-based care (VBC) is still a big deal to many providers for financial and competitive reasons. There are a variety of firms and software vendors out there that can help healthcare organizations make the complex transition to VBC.

Fake News or Opportunity? Two Approaches to Client Feedback

Fake News or Opportunity? Two Approaches to Client Feedback

11 Feb 20 by Kent Gale

Is the client’s perception of the gap between promise and performance so-called fake news? Provider commentary, often given to KLAS candidly, sometimes provokes an immediately negative response from vendors mentioned. Unfortunately, while such an emotional response is predictable, it means that vendors rarely see opportunities for improvement in the feedback.

Decision Insights: 340B

Decision Insights: 340B

10 Feb 20 by Jackson Tate and Sam Eaquinto

340B may not be the hot topic of the healthcare IT industry, but KLAS was surprised to find that there were a significant number of purchasing decisions within the space. We wanted to understand the factors driving those decisions and why some vendors are coming out on top.

Progress in Enterprise Imaging

Progress in Enterprise Imaging

7 Feb 20 by Monique Rasband

I always say that I would love for the need of the enterprise imaging report to go away. That would mean that both providers and vendors are in a good spot and patients have easy access to all their images. But right now, we realize that enterprise imaging is still in its infancy.

Worksite Health Services: A Nice Benefit or a True Health and Financial Value?

Worksite Health Services: A Nice Benefit or a True Health and Financial Value?

6 Feb 20 by Joe VanDeGraaff

The more interesting question related to worksite health services is whether they actually provide health and financial value to organizations. This new report digs into this question, as well as other questions, and aims to provide clarity around the merit of these services beyond just being a great benefit.

The Next Step—Population Health Care Management

The Next Step—Population Health Care Management

3 Feb 20 by Bradley Hunter

The population health market is realizing that it needs more of the next step: the care management piece. There is some adoption, but there is not widespread adoption. A lot of the other players in this space have either a newly developed platform or a limited adoption of it. The market is moving in the direction of care management, but it is still very much emerging.

Going Fishing: A Look at Revenue Integrity

Going Fishing: A Look at Revenue Integrity

29 Jan 20 by Boyd Stewart

We struggled for months to define this space. Finally, we determined that we should let health systems define revenue cycle integrity however they want. However, we at KLAS need to be able to check the boxes and verify which vendors do what at this point. One of the big differentiators in the Revenue Integrity/Underpayment 2019 report is what the vendors do and not so much how well they do it.

eTech Insights – AI Foundation Success Factors

eTech Insights – AI Foundation Success Factors

28 Jan 20 by Mike Davis

Ascension and Google's partnership received a lot of negative press regarding the use of de-identified patient data to create effective digital and AI solutions.

Preparing for the Digital Pathology Revolution

Preparing for the Digital Pathology Revolution

27 Jan 20 by Jonathan Christensen

We at KLAS interviewed some of the leaders in the space to learn about what it takes to jump into digital pathology. We asked these leaders what organizations need to know to prepare and how to get started. We recently published our findings in the Global Digital Pathology 2019 report.

Digital Fax—Back to the Future

Digital Fax—Back to the Future

24 Jan 20 by Doug Tolley and Tyson Blauer

To understand the full impact digital fax solutions can have, we talked with organizations that are using the very latest and greatest technology the vendors have to offer.

VNAs Emerging in Global Markets

VNAs Emerging in Global Markets

22 Jan 20 by Jonathan Christensen and Eder Lagemann

The goal for the Global VNA Solutions 2019 report was not to get the average customer experience; especially where a lot of organizations may be using their VNA as a backup radiology archive. Rather, we worked with the vendors to interview leading customers around the globe to understand what is currently possible with these VNAs and which vendors are pushing the limits.

Insights from Arch Collaborative Impact Reports Published in 2019

Insights from Arch Collaborative Impact Reports Published in 2019

20 Jan 20 by Jason Hess

Interested in what KLAS is learning from Arch Collaborative data? We were able to publish 10 impact reports surrounding key topics, including training, documentation, and more. We’ve summarized each of them for you in this post.

Top 10 2019 Arch Collaborative Case Studies

Top 10 2019 Arch Collaborative Case Studies

17 Jan 20 by Jason Hess

The Arch Collaborative has worked hard in 2019 to distill the experiences of member EHR users into usable insights. Here’s a rundown of 10 of our most-visited Arch Collaborative case studies along with brief summaries.

Finding Your Value-Based Care Partner

Finding Your Value-Based Care Partner

15 Jan 20 by Colin Buckley

Value-base care (VBC) transformation turned out to be the number one concern for most of the executives, but when asked about specific firms, many of the executives couldn’t come up with names. So we decided to drill down into that space and share performance information on the firms, resulting in KLAS’ recently published Value-Based Care Consulting 2019 report.

The Ever-Increasing Speed of Genomics

The Ever-Increasing Speed of Genomics

13 Jan 20 by Rachel Dunscombe

Digging more into genomics means gaining more and more knowledge about people and populations. And as more people want to know about themselves, they want access to their genomes. The big question, especially for us in the UK, is who owns the genome.

The Shifting Market of Global PACS

The Shifting Market of Global PACS

10 Jan 20 by Eder Lagemann and Jonathan Christensen

KLAS’ recent Global PACS 2019 report speaks to a shifting non-US market for PACS solutions. Many healthcare organizations are looking for imaging vendors that will meet their long-term and short-term needs.

An Initial View of Ophthalmology EMRs

An Initial View of Ophthalmology EMRs

8 Jan 20 by Aaron Gleave

KLAS’ recent Ophthalmology 2019 report is our first-ever report on EMR solutions for ophthalmology, and I've been very excited about getting it out into the market. The report really helps us paint some broad strokes around the vendor landscape

DHIS19: Current and Potential Challenges of Telehealth

DHIS19: Current and Potential Challenges of Telehealth

6 Jan 20 by Sarah Hanson

Telehealth seems like a dream come true for patients; whenever they aren’t feeling well, instead of hopping in the car to drive to a doctor’s office, they can simply hop on their phones or computers and connect with a provider virtually. There are other benefits to telehealth as well, like healthier patients and reduced costs. However, telehealth isn’t without its challenges, and there are many on the provider side.

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