360 Encompass CDI Commentary
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Subject Expert
Mac Boyter
Research Director
Commentary Summary
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User Commentary
Relationship
3M might not promise anything, but they fall a little short when it comes to support. At times, we...
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Product
360 Encompass CDI is fairly straightforward. We are pretty happy with the way the product is...
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Relationship
3M is good at listening to our concerns. We have a dedicated customer relationship manager who we...
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Product, Value
3M changed all of their reporting, and I'm not happy about that. We used the old reports for a long...
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Loyalty
If anybody in the CDI space came up with a way to identify our state’s potentially preventable...
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Relationship, Product
I have been requesting that we get some old reports back until we can figure out what to do with the...
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Operations
We haven't had any ongoing training from 3M. We are alerted when there are going to be updates, and...
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Relationship
Our IT department has a dedicated 3M IT person. From the beginning, we decided it would be better if...
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Relationship
We are supposed to have a representative for 3M. They don't check in regularly, and when I have to...
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Value
360 Encompass CDI is very expensive. It just seems like there is always an additional charge with...
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Product
I don't use 360 Encompass CDI a whole lot, but my CDI team uses it. In 360 Encompass CDI, I'm able...
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Relationship
I can reach out to our account representative at 3M and immediately get a response. I also have...
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Product
We like the ability to customize the prioritization of cases that we review. We can focus on the...
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Product
To a degree, we struggle with some of the data elements and getting the right data at the right time...
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Product
We have converted over to the cloud with 3M, and we have definitely learned some lessons there. We...
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Product
3M recently let us loose with enterprise analytics, and while the data in the system is nice,...
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Relationship
3M is really good at doing deep dives into how the product is set up. Then, they talk through why we...
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Operations
3M's training is great because of a combination of things. When we need training, the vendor will...
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Loyalty, Product
I think that we will get a lot of robust and rich data from the system in a year, and I think that...
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Product
Right now, we are with 3M for the long run. 360 Encompass CDI delivers queries in real time to...
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Value
Our biggest thing when it comes to 3M charging us is enhancements and reports. There will be...
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Product
The thing that I like the most about 360 Encompass CDI is the ability to be able to take work,...
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Product
To make 360 Encompass CDI better, it would be good to have additional filtering in the worklist. I...
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Loyalty, Product
The reporting structure is changing. The one that we used in 2023 is going away, and I am not a fan...
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Culture
The vendor is not trying to give us some sort of rosy picture that doesn't end up being reality....
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Product
I have really enjoyed the enterprise analytics that the vendor has added for reporting and...
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Product, Value
Having physician satisfaction where it relates to documentation is a challenge. Physicians want to...
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Product
360 Encompass CDI is very easy and user friendly, but there is a reporting issue. 3M is the one who...
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Operations, Product
3M does automatic impact for CDI, and that functionality was not ready for us at all. We pushed into...
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Relationship
We are going through a project with 3M right now, and they have skin in the game. There are many 3M...
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Loyalty, Product
We have some issues with the 3M system and what the vendor is or is not including. We have no...
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Value
With 3M, there is always an issue with the upgrades, and they always take forever. There is never a...
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Relationship
3M’s service is pretty good; if we bring our concerns to them, they address them. Sometimes that...
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Operations
3M is definitely innovative. We implemented prioritization in the CDI workspace, and that has had...
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Product, Value
I like the integration of having 360 Encompass System (CAC) as part of the 360 Encompass CDI...
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Product
The ease of use of 360 Encompass CDI is probably its biggest strength. It is intuitive, so new users...
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Product
360 Encompass CDI has excellent reports, and I love the reports when they are working.
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Product
3M is constantly changing their reports, so the reports aren't always working properly. Also, their...
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Product
360 Encompass CDI does not integrate well with certain solutions. That means that for DRG mismatches...
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Operations
3M’s training is excellent, and they are always available for questions. They give us specific...
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Product
3M rolled out a new reporting tool, and we have seen how we could be more successful at using that tool....
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Product
Physicians don't like 360 Encompass CDI. They don't want any queries.
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Loyalty, Relationship
We have issues with system upgrades and ticket timelines when it comes to completing support...
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Product
We have struggled with the system. Its reporting piece just doesn't have enough flexibility to allow...
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Relationship, Operations, Product
We had an issue with an upgrade from 3M that caused some problems. 3M knew about those problems, but...
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Culture, Value
As we have expanded our organization, we have had to purchase things that we expected would be...
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Relationship
I have had great support experience from 3M with certain projects. I get wonderful responses. 3M is...
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Relationship
On a daily basis, I feel like I get a good response from 3M’s support team, but I am not the one who...
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Operations, Product, Value
I love 360 Encompass CDI. I have been a 3M customer for a long time. 360 Encompass CDI has really...
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Product
What I am struggling with now are the interfaces of documents to our electronic medical record. I am...
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Relationship, Value
The nickel-and-diming with 3M has been horrible. The customer service is also lacking. Their biggest...
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Product
The product is the best in the market at this minute, but it needs a lot of improvements. It is good...
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Relationship
3M has a lot of labor and dollars behind the product and a lot of experience because of the years of...
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Product
3M doesn’t play nicely with any other company that we use products from. An example is we are trying...
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Relationship
I don't care for working with 3M. They are simply too big, and we can't get customization. There...
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Product
We still haven't gotten the type of reporting from 3M that we have asked for. 3M is finally rolling...
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Culture, Value
We wanted a specific interface to help us with dashboards and reports. With that, 3M backtracked on...
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Product
We want to see improvements in 3M’s prioritization. Their prioritization is really based on the...
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Product
Our users know 3M's system; they are comfortable. We love the grouper and quality notifications...
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Relationship
3M keeps their promises to a degree. Lately, we have been having a few issues here and there and a...
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Product
Some end users want different functionality to make their life easier in 360 Encompass CDI, like the...
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Relationship
If we have a quality indicator issue, we have to submit a ticket or call. If we get on the 3M...
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Product
The CDI product overall does fairly well with the query responses that the CDI analysts submit. I...
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Operations
The end users of 360 Encompass CDI get frustrated, but a lot of the frustration has to do with...
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Culture, Value
I paid for functionality that doesn't work. I don't know if I would call that nickel-and-diming...
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Loyalty, Relationship
I don't hear from any of 3M’s executives, and that is what frustrates me so much. Previously, I...
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Product
In 360 Encompass CDI, the reporting around productivity is accurate, and the reporting has gotten...
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Product
For 360 Encompass CDI, there is room for improvement. 3M just needs to enhance their technology and...
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Product
I have very excited CDI people waiting for 3M’s upgrade, which involves physician nudges. 3M has...
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Loyalty
The product has changed a lot in recent years. The vendor is buying MModal, so we are going to have...
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Operations
We have had to do a lot of tweaking to the product’s prioritization list. I don’t know whether the...
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Relationship
When we place tickets, sometimes it takes a while for the vendor to understand what we are asking...
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Value
The vendor does kind of nickel-and-dime us. Everything costs something.
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Value, Value
We are recovering a lot of lost revenue thanks to 360 Encompass CDI. We have optimized as much as...
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Loyalty, Loyalty, Product, Product
I think I will still be very satisfied with the product next year, but the reporting suite hasn't...
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Product, Product
The product is easy for me, but the ease of use depends on what generation someone is. Millennials...
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Relationship, Relationship
For some people, 3M’s support might be a challenge because the support people require a solution ID....
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Product, Product
I feel very comfortable with 360 Encompass CDI in terms of the day-to-day functions of CDI...
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Culture
3M promised us a certain module, and they delivered it, but it is incomplete. Some things work in it...
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Relationship
3M isn't very proactive. We have to find problems for them.
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Relationship
3M's executives are pretty involved. If we have an issue, we can get it escalated to 3M's leaders...
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Product
I would definitely suggest that 3M better prioritize rereviews. I would recommend that the vendor...
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Relationship
3M doesn't want us to integrate with anyone or anything. They are very difficult about things like...
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Product, Value
The system is very integrated with HIM and quality departments. It would be a big plus to have...
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Product
The system is fairly intuitive. It isn't complicated, and that is always helpful when we bring in...
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Product
The product's reporting processes are subpar. They are canned and aren't customizable. 3M has legacy...
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Product, Value
The system's reporting options could be improved. That is the biggest opportunity 3M has. They could...
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Loyalty
The product is part of our long-term plans. That being said, our contract with the vendor will...
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Product, Value
360 Encompass CDI has really good NLP. The system allows my team members to quickly review charts,...
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Culture, Loyalty, Product
Some of the tools that the vendor has rolled out for the product haven't worked as designed, and we...
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Value
This year, the vendor hasn’t tried to hit us with anything in terms of costs. That is completely...
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Loyalty, Relationship
At the end of the year, we are losing the reporting that we have come to depend on. The vendor let...
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Product
360 Encompass CDI’s prioritization is data driven. It is not for documentation. And the product...
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Operations
When 3M first implemented 360 Encompass CDI, they came on-site, but it seemed like there was no...
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Operations, Product
3M has too many upgrades, but it seems like every time they upgrade, they break something. Also,...
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Loyalty, Product
We aren't fully using the system's prioritization down to its rules level. Part of our organization...
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Product
The system's presentation and intuitiveness are huge factors for both the clinical folks who are...
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Product
We update the system practically every month. That is important to us. We have had many problems...
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Operations
Learning the specifics of the product was a challenge. There is so much data and so many different...
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Relationship
Our 3M advisor is good. They do a good job of staying on top of everything.
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Product
When the product is great, it is great. And when there are problems, the product is bad. We run into...
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Product
The product is not super compatible with what we have and what we use.
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Product
With 3M’s new automated query impact functionality, it has been difficult to know exactly what to...
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Relationship
If I talk to my direct person, 3M’s support is great. We avoid the service desk. Anytime we open a...
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Product
The biggest strength of 360 Encompass CDI is the piece that allows the CDI team to interact with the...
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Product
I would like an improvement of 3M’s prioritization module. I want them to look at more parts of the...
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Product
The product’s strengths are its ability to review the chart and its ability to keep up with the...
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Product
We have to use bridge software for the communication of the query between 360 Encompass CDI and our...
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Product
I like the vendor’s legacy report. I have not gone to the self-serve report. 3M is trying to make...
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Value
3M charges for every little thing. Every time they talk about something new, there is always a...
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Operations
I am reluctant to look at 3M products, such as the automated query component and some of the...
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Value
360 Encompass CDI is an amazing encoder; that is why 3M can charge what they charge. The quality of...
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Product
I would like to see 360 Encompass CDI be a little more accurate in its annotations and automatic...
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Value
3M charges too much. I don’t do any reference calls for the vendor, nor do I recommend them to others....
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Operations
The first trainer we had was a little frustrating. They were very knowledgeable, but I am picky with...
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Operations, Product
The prioritization in the product works, but the reports can be a little clunky. The product does...
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Relationship
The vendor is very responsive, and people even get back to me when they are traveling. The vendor's...
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Operations
3M’s initial trainers are good, and we have even had some folks come in and follow up.
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Product
360 Encompass CDI integrates with quality and coding very well, and that allows us to integrate bidirectionally....
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Product
The product has NLU, but it isn't as well attuned as I expected. We still have to train it quite a...
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Relationship
We have been a little frustrated with 3M. We submit a ticket, and then they say they want an email,...
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Relationship
We have a customer success manager and account executive from 3M, and if we give feedback, they are...
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Relationship
I really appreciate our client success manager at 3M. I also appreciate that 3M does a very good job...
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Product
360 Encompass CDI offers functionality that is not available within our EMR, and for that reason, I...
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Product
We need improvements to the interface between 360 Encompass CDI and our EMR. Some cases don't pass...
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Product
The reporting in 360 Encompass CDI is great, especially in terms of clinical documentation...
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Relationship, Product
There is some room for improvement in 360 Encompass CDI. For example, we sometimes have hiccups with...
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Operations
The implementation of 360 Encompass CDI was smooth and positive overall. 3M did training for...
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Relationship
3M supports us with a system where we can submit enhancements and things like that, and if we have...
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Product
We haven’t had any extended downtime, and we have been able to access 360 Encompass CDI when we...
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Relationship, Product
3M makes information accessible in that they publish known product issues on the website, but there...
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Product
The reporting functionalities in 360 Encompass CDI need some work, and I know that 3M is trying to...
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Product, Value
Our providers don't like the system. However, it has been helpful, and we do have a 100% response rate....
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Relationship, Product
3M is definitely there for the upgrades that we get. They support us and make sure that we are doing...
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Product
We have an automated query impact, which creates action items if the coder doesn't capture...
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Relationship, Product
The reports are horrible in 360 Encompass CDI. I had to create customized reports to get things I...
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Relationship
There is always a point of contact at 3M. Usually, when we ask about something, it can take a while...
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Relationship, Product
Our concern with 3M is that their system's reporting abilities aren't as robust as we would like...
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Product, Value
We are slightly satisfied with 360 Encompass CDI. The product is fine and good for our team and...
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Culture
3M's sales team members aren't very connected with day-to-day things. The vendor can come into any...
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Relationship
3M's support and partnership stand out. The vendor understands their audience, and they try to help...
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Product
The product's reports are challenging for most of the partners that we have seen. There is one area...
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Product
Our physicians are happy with the product. I haven't heard anything negative about the product.
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Product
It is difficult to do reports in 360 Encompass CDI.
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Relationship
We have good people on the other side with 3M. They are very involved.
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Operations, Product
I haven't worked with a lot of other systems, but I have seen a lot of demos and things like that....
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Operations, Product
When 3M comes up with new technology, they could do a better job of ironing it out and testing it a...
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Operations
When we went live on 360 Encompass CDI, there were some aspects of the training that were really...
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Product, Value
Overall, 360 Encompass CDI does an excellent job. I would be very likely to recommend it.
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Relationship, Product
3M has good self-service reporting for 360 Encompass CDI. The vendor has come a long way from their...
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Product
There are always gaps and things that could be improved in 3M’s self-service reporting. Sometimes we...
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Value
We are advised beforehand when 3M is going to charge for something and then when something is free....
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Product
I don’t like 360 Encompass CDI’s reporting. It is very difficult to use. The system’s reporting on...
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Loyalty, Value
I would tell anyone considering 360 Encompass CDI that they are going to have to invest time and...
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Relationship, Product
3M is incredibly good at knowing the changes required for the system. When CMS comes out with...
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Relationship
3M’s support is very good. We have to work pretty hard at finding information using 3M’s online...
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Product
The product could use some upgrades to help drive better outcomes. For instance, if a patient has...
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Relationship, Product
I haven't seen a lot of advancements in 3M’s technology in the last few years. They seem to be...
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Relationship
3M recently set up a CDI solution advisor that has been helping provide some insights into 3M’s...
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Product
We have had some stability issues. The product has been throwing around multiple error messages and...
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Operations, Product
The product is complicated. There are lots of moving pieces that make it hard to train new users....
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Product
We find ourselves doing a lot of cases without any opportunities. Then we find that cases don't...
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Relationship
3M has been improving over the years in their interactions with their customers, particularly with...
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Product
Our 3M product is interfaced with our EMR so that physicians can see all our queries and...
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Product
While the product provides productivity reports for staff productivity metrics, physician response...
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Product
3M has certain criteria they can prioritize, but much of that is based on the fact that there are...
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Product, Value
There are many features of the program that we like. One of the major ones that we benefit from is...
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Relationship
The vendor is not usually late on any developmental things they are working on. They put out updates...
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Relationship
3M’s support on issues is a little slow. It often takes two or three days before they get back to us...
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Operations
3M doesn’t have a lot of ongoing education for workflows and best practices.
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Product
3M heavily promotes their prioritization piece, but that piece is not very helpful. The majority of...
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Value
We are trying to achieve the goal of increasing capture rates, but the product doesn't offer the...
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