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Accenture Business Solutions Implementation Services Comments
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KLAS VP, Services & Value-based Care - Warren Whitford
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Warren Whitford

VP, Services & Value-based Care

warren.whitford@klasresearch.com

801-734-1591

 
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User Commentary

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VP/Other Executive

Tools and Methodology

We didn’t start our process with enough process work in the beginning. We jumped right into system...

Dec 2020
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VP/Other Executive

Project Results

Accenture has been our implementation partner over the last few years. We asked our software...

Nov 2020
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VP/Other Executive

People and Knowledge

We have had one project manager who has been the overall project manager for the entire...

Nov 2020
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VP/Other Executive

Tools and Methodology

The vendor’s knowledge and expertise of the ERP software is exceptional. They have had success...

Nov 2020
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CFO

Tools and Methodology

We ended up using some of the vendor’s offshore capabilities to help with some reporting, but for...

Nov 2020
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CFO

People and Knowledge

We had a great project senior manager who was here from start to finish and did a really fine job of...

Nov 2020
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CFO

Other Observations

We ended up engaging the vendor almost on an ad hoc basis to fill some project management roles for...

Nov 2020
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CFO

Relationship

The vendor has stayed in touch with me, and they have done some work for us for free. Through the...

Nov 2020
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CFO

Tools and Methodology

With our implementation, there wasn’t a lot of depth of knowledge, so we were all learning together....

Nov 2020
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CFO

People and Knowledge

The vendor helped with end-user satisfaction. They did a training exercise and helped us develop our...

Nov 2020
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CFO

Project Results

The vendor had a positive impact on our outcomes related to user adoption. I can measure that by the...

Nov 2020
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CFO

Tools and Methodology

For the work that Accenture did, they did a good job, and we do have some organizational...

Nov 2020
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CFO

People and Knowledge

The vendor has some talented people who are knowledgeable, engaging, and helpful. They put a lot of...

Nov 2020
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CFO

Relationship

I view the vendor as a strategic partner, and I have gone to them on many occasions to ask for...

Nov 2020
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CTO

Tools and Methodology

Accenture has been involved in not only the implementation but also support as enhancements are...

Nov 2020
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CTO

People and Knowledge

I think Accenture continues to staff their offshore resources with the right talent. We will...

Nov 2020
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CTO

ROI and Cost

We buy a fixed pool of resources and manage them. So Accenture doesn’t charge for everything they do....

Nov 2020
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CTO

Relationship

Accenture is a very strategic partner for us. We have a very good relationship at a strategic level,...

Nov 2020
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CFO

Relationship

The vendor still functions like a large consulting organization. We have struggled with the vendor’s...

Nov 2020
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CFO

ROI and Cost

I don’t have any problems recommending the vendor again with some caveats. I have a good...

Nov 2020
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CFO

Tools and Methodology

I can’t say that the vendor consistently exceeded expectations. There were areas where we may have...

Nov 2020
(0)
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VP/Other Executive

Tools and Methodology

Our project has been all about improving processes. When we are designing a system from scratch, it...

Nov 2020
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VP/Other Executive

ROI and Cost

Cost savings and increased ROI have been substantial for us. We have been able to grow without...

Nov 2020
(0)
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VP/Other Executive

Tools and Methodology

Nobody liked the old system. Putting the new software system in place and going live changed things...

Nov 2020
(0)
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VP/Other Executive

People and Knowledge

I have had a direct connection to the vendor’s business line leader from the start. That person was...

Nov 2020
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VP/Other Executive

Project Results

We have so many outcomes that we can point to. We have seen savings and improvements, and we had an...

Nov 2020
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VP/Other Executive

Sales and Contracting

The vendor charges us for their time, but I don’t feel like I am being nickel-and-dimed. I don’t...

Nov 2020
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VP/Other Executive

Relationship

There was one individual that we weren’t incredibly pleased with, so the vendor wasn’t exceeding our...

Nov 2020
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VP/Other Executive

Project Results

We have been incredibly pleased with the vendor. There is no doubt that the vendor played a critical...

Nov 2020
(0)
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CIO

Tools and Methodology

To my understanding, Accenture purchased DayNine because they wanted to establish a footprint in a...

Nov 2020
(0)
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CIO

People and Knowledge

From an end-user perspective, the product that we implemented is very slick and intuitive and works...

Nov 2020
(0)
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CIO

Project Results

The end result was a very good implementation. It had some hiccups that we were able to overcome. I...

Nov 2020
(0)
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CIO

People and Knowledge

One of the benefits of working with Accenture is that their program manager was involved more than...

Nov 2020
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CIO

Future Outlook

I would use Accenture for work with a specific vendor again. Consulting companies have different...

Nov 2020
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CIO

Project Results

With Accenture, we were able to get to an end point, and the vendor kept their promises about things...

Nov 2020
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CIO

Lessons Learned

Accenture's training was based on how the end user will use the system, like checking payroll and...

Nov 2020
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VP/Other Executive

Relationship

Our project has been going on through the COVID-19 crisis. We have largely gone to work at home...

Nov 2020
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VP/Other Executive

Relationship

Through the course of the project, we had a situation where we weren’t satisfied with the support we...

Nov 2020
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VP/Other Executive

Project Results

Accenture has been a strategic partner with us from the start; there was a lot that we didn’t know....

Nov 2020
(0)
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Director

Project Results

Accenture helped triage, and they got us answers very efficiently. The people that I was working...

Nov 2020
(0)
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Director

Tools and Methodology

There were things that Accenture could have improved, but overall, they did well. Their training...

Nov 2020
(0)
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Director

Other Observations

We didn’t have any expected outcomes for the project. The state announced that they were going to...

Nov 2020
(0)
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Director

Project Results

Accenture helped prepare for the go-live by making changes to our system. Once users got in the...

Nov 2020
(0)
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Director

Tools and Methodology

From the implementation execution, there was lack of clarity around some of Accenture’s...

Nov 2020
(0)
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Director

Relationship

Accenture has been extremely helpful during the pandemic. We have talked about flexible payment...

Oct 2020
(0)
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Director

Tools and Methodology

Accenture has a very clear methodology about moving to the cloud. Like every company, Accenture is...

Oct 2020
(0)
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Director

Relationship

Sometimes vendors have to go out of our way to please their clients on process transformation. But...

Oct 2020
(0)
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