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CyberKnife System Comments
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KLAS VP, Imaging, Cardiology & Oncology - Monique Rasband
Subject Expert

Monique Rasband

VP, Imaging, Cardiology & Oncology

monique.rasband@klasresearch.com

801-734-6281

 
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User Commentary

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Director

Functionality and Upgrades

The challenge is that the market has caught up with Accuray and is providing a product that is...

Nov 2020
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Director

Functionality and Upgrades

Another system can deliver dosimetry for most cases and is clinically indistinguishable from...

Nov 2020
(0)
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Director

Functionality and Upgrades

The big piece that Accuray is missing is volumetric imaging, and I understand they are working on...

Nov 2020
(0)
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Director

Relationship

Accuray is almost a silent partner. I don’t hear from them regularly at the corporate level. My...

Nov 2020
(0)
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Director

Functionality and Upgrades

If my peers were looking at buying something and looked at the CyberKnife System, I would not...

Nov 2020
(0)
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 or  to see details.

Manager

Functionality and Upgrades

My one concern is the software fixes and upgrades that needed to be done some time ago. We have...

Nov 2020
(0)
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Manager

Service and Support

The ongoing support is really good. The vendor points out things that can make a difference. Most of...

Nov 2020
(0)
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Manager

Technology

The system is reaching the end of its life. It will remain as effective as it has been in a year...

Nov 2020
(0)
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Manager

Service and Support

For the system, the training ceased a long time ago. I have done training for the vendor’s new...

Nov 2020
(0)
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Manager

ROI / Cost (care and feeding)

Overall, the system has been successful in terms of driving outcomes. I haven’t counted the money,...

Nov 2020
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Manager

Service and Support

Our overall satisfaction with the system is very good. The only area that I have a complaint about...

Nov 2020
(0)
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Manager

Functionality and Upgrades

I like the system because it is fairly unique in the way we can treat lung tumors, and it is very...

Nov 2020
(0)
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Manager

ROI / Cost (care and feeding)

I guess Accuray avoids charging for every little thing. That doesn't come up. We have a service...

Nov 2020
(0)
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Manager

Functionality and Upgrades

What I like about the CyberKnife System is its precision in treating difficult patients.

Nov 2020
(0)
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Manager

Functionality and Upgrades

If the vendor were to improve the system, they should make the system faster. Also, it needs a good...

Nov 2020
(0)
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Director

Functionality and Upgrades

We have a good following for our CyberKnife System. There are referring physicians who send us cases...

Oct 2020
(0)
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Physicist

Functionality and Upgrades

The vendor always promises higher reliability and functionality than what we often experience on the...

Sep 2020
(0)
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Physicist

Implementation and Training

We have a long history around the implementation being problematic. The installation was...

Sep 2020
(0)
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Physicist

Functionality and Upgrades

The solution is hard to use. Some of the features are pretty neat, though. All systems are...

Sep 2020
(0)
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Physicist

Service and Support

The product does pretty well with meeting our needs. We have been using the product for a long time,...

Sep 2020
(0)
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VP/Other Executive

Functionality and Upgrades

The product is very good and gives us a mature advantage. We are doing cutting-edge things, and the...

Sep 2020
(0)
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VP/Other Executive

Technology

Accuray's process is very accurate and generates some phenomenal plans. When we treat a tumor in the...

Sep 2020
(0)
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VP/Other Executive

Service and Support

Accuray is very supportive. We have had a very good, positive experience with them. The technology...

Sep 2020
(0)
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Director

Technology

We are working on replacing the CyberKnife System, and we will likely move away from the system to a...

Aug 2020
(0)
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Director

Other Observations & Comments

We debated on whether to keep the CyberKnife System because of the system's age. The wrestle we had...

Aug 2020
(0)
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Manager

Service and Support

Accuray has always had good field engineers in our area. Accuray seems to know how to recruit, and...

Jul 2020
(0)
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Manager

ROI / Cost (care and feeding)

We have great success with the patients we treat, and we seem to get reimbursed well. I am always...

Jul 2020
(0)
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Manager

Other Observations & Comments

If I were starting a department, I would first buy another vendor's product because it treats a wide...

Jul 2020
(0)
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Manager

Functionality and Upgrades

We have really liked the CyberKnife System. It has been a good piece of equipment for us, and the...

Jul 2020
(0)
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 or  to see details.

Manager

Functionality and Upgrades

We have some radiation oncologists who really like using the CyberKnife System for the treatment of...

Jul 2020
(0)
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 or  to see details.

Manager

Other Observations & Comments

We have a few things that we prefer to treat with the CyberKnife System, and one of the things is...

Jul 2020
(0)
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Manager

Other Observations & Comments

We treated some head and neck cases with the product, and another niche area we treat is the spine....

Jul 2020
(0)
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Director

Functionality and Upgrades

I would give the vendor a high rating for upgrades. We have an upgrade scheduled, and the vendor is...

Jul 2020
(0)
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Director

Implementation and Training

The vendor does very well with ongoing training. They always give us extra trainings.

Jul 2020
(0)
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Director

Functionality and Upgrades

We love how the product does motion management and robotic tracking. For radiosurgery, the product...

Jul 2020
(0)
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Director

Other Observations & Comments

For patient ease, I do wish that the product could have a little faster treatment times. Part of...

Jul 2020
(0)
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Director

Implementation and Training

Everything from Accuray is expensive and probably overpriced, but the equipment does what it was...

Jun 2020
(0)
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Director

Other Observations & Comments

The CyberKnife System is a specialized product. For the people that use it, there is a learning...

Jun 2020
(0)
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Manager

Functionality and Upgrades

With the latest software update, we have cut down on the amount of time it takes for multiple...

Apr 2020
(0)
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Manager

Functionality and Upgrades

The upkeep of the machine is less demanding than it was. We don't have so many moving parts to deal...

Apr 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

ROI / Cost (care and feeding)

Technically, we don't have to do patient-specific QA. When we started our lung program, we did QA...

Apr 2020
(0)
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 or  to see details.

Manager

Functionality and Upgrades

For one of the treatments we are doing at our organization, we are hovering around the 90%–95% range...

Apr 2020
(0)
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 or  to see details.

Manager

ROI / Cost (care and feeding)

We will get our money's worth once the machine is paid off. It is doing a great job for very little...

Apr 2020
(0)
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Manager

Functionality and Upgrades

With other products, we are dealing with IT, and we have to streamline the amount of the area we are...

Apr 2020
(0)
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Manager

Functionality and Upgrades

In the past, I would have said that if an organization were looking for blueprints, they should go...

Apr 2020
(0)
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Manager

Functionality and Upgrades

In my opinion, the functionality of the product is superior to the Anisotropic Analytical Algorithm...

Apr 2020
(0)
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 or  to see details.

Manager

ROI / Cost (care and feeding)

I would definitely purchase the Accuray machine again. The one we use is getting older, so it is...

Apr 2020
(0)
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Manager

Other Observations & Comments

The Accuray machine is a standalone product. I haven't tried using it with another system or...

Apr 2020
(0)
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 or  to see details.

Manager

Service and Support

We have a service person from Accuray who helps us with preventative maintenance. There is a lot of...

Apr 2020
(0)
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Manager

Relationship

When we had some issues, they weren't exactly the vendor's fault. Certain functionality was buggy....

Apr 2020
(0)
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Manager

Future Outlook

I am fully expecting my machine to reach the end of its life soon. Hopefully, if that goes smoothly,...

Apr 2020
(0)
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Manager

Functionality and Upgrades

The machine can be deceivingly simple because it takes less time to do specific QR. Once we use all...

Apr 2020
(0)
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Manager

Sales and Contracting

The vendor's salespeople only understand so much. When other organizations call me asking specific...

Apr 2020
(0)
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Manager

Functionality and Upgrades

There is a lot of risk involved in the treatment because it is totally up to the therapist and the...

Apr 2020
(0)
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 or  to see details.

Physicist

Implementation and Training

We don’t utilize Accuray’s training because we haven’t upgraded in a while.

Mar 2020
(0)
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Physicist

Functionality and Upgrades

We like the product's ease of use for our operators. We also like that it provides differentiation...

Mar 2020
(0)
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