TomoTherapy Comments

 

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Current Time Inside Cache Tag Helper: 9/28/2020 7:19:23 PM and Model.EvProductId = 3305

Commentary Summary

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User Commentary

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Director

Functionality and Upgrades

The tool is very easy to use. The type of treatment that the product delivers, IMRT, is still the...

Jul 2020
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CEO/President

Functionality and Upgrades

We finally replaced our older TomoTherapy unit with the latest and greatest version of the...

Jun 2020
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CEO/President

Lessons Learned

The TomoTherapy unit is a great choice for a secondary piece of equipment, but if physicians need to...

Jun 2020
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Manager

Functionality and Upgrades

We have had upgrades, but we haven't seen very different uses of the product after the upgrades. As...

Jun 2020
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Manager

Functionality and Upgrades

TomoTherapy is good for small tumors, and the product has been highly reliable. I help to maintain...

Jun 2020
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Director

Other Observations & Comments

As far as I know, there is always discussion around the TomoTherapy and how it will fit in our...

Jun 2020
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Director

Functionality and Upgrades

The TomoTherapy has a very high volume of patients. It is somewhat more efficient than other...

Jun 2020
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Director

Functionality and Upgrades

The TomoTherapy is very well understood by our users. It is meeting expectations. Having the...

Jun 2020
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Director

Lessons Learned

We did have some issues with our old TomoTherapy model, but after it was changed out, the...

Jun 2020
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Director

Service and Support

The TomoTherapy has remote monitoring capability for system issues, so that is great as far as...

Jun 2020
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Physician

ROI / Cost (care and feeding)

I would rate the vendor very high in terms of us getting our money’s worth. The vendor does...

May 2020
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Physician

Functionality and Upgrades

When we first got TomoTherapy, it was down a lot more than it was supposed to be. The downtime rate...

May 2020
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Physician

Other Observations & Comments

If someone is looking for a single-machine setup, I would not recommend TomoTherapy. If someone is...

May 2020
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Physician

Service and Support

We are lucky because we have an on-site engineer who spot-checks and prevents problems usually...

May 2020
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Director

ROI / Cost (care and feeding)

Accuray avoids charging for every little thing. Our contract is the crème de la crème of service...

May 2020
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Director

Functionality and Upgrades

The TomoTherapy product is the safest machine in the field as far as I am concerned. With other...

May 2020
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Director

Functionality and Upgrades

We like everything about the product. Accuray's pieces for 3D planning and IMRT planning cannot even...

Jan 2020
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Director

Future Outlook

The planning piece is feeble, but we have the old version. We plan to upgrade to the new version in...

Jan 2020
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Director

Service and Support

If I were to pat Accuray on the back for something, it would be their customer service. It is...

Jan 2020
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Director

Interfacing and Integration

Integration is a flaw with the TomoTherapy. It is a very tight product. There is talk about the...

Jan 2020
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Physicist

ROI / Cost (care and feeding)

The TomoTherapy machine isn't cheap to operate, and it doesn't have a lot of throughputs. That is an...

Jan 2020
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Physicist

Other Observations & Comments

Whether I would recommend the product depends on the organization's environment and goals, but I...

Jan 2020
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Physicist

Other Observations & Comments

I think my satisfaction will be the same in a year. The tool has been the same for the past few...

Jan 2020
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Physicist

Service and Support

I am happy with the vendor's support, and the vendor is highly proactive. The TomoTherapy machine is...

Jan 2020
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Physicist

Other Observations & Comments

We don't know whether the TomoTherapy machine is part of our long-term plans. The equipment is being...

Jan 2020
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Physicist

Relationship

As far as I am concerned, the vendor has kept their promises. I can't necessarily speak for the...

Jan 2020
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Physicist

Service and Support

We are on a service contract, so we don't get charged for service. If something breaks, the vendor...

Jan 2020
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Physicist

Implementation and Training

I am happy with our implementation but neutral about the tool supporting our integration goals.

Jan 2020
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Director

ROI / Cost (care and feeding)

Accuray's product is good and has its place, but I am not sure that we will replace it with another...

Dec 2019
 Helpful

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Physicist

Technology

Even though the imaging says that a target is right on a patient, that doesn’t mean that it is right...

Dec 2019
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Physicist

Functionality and Upgrades

The uptime performance for the TomoTherapy is phenomenal. The machine is a workhorse; we had a...

Dec 2019
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Physicist

Functionality and Upgrades

The simplicity of the program and the user-friendly format are why I like the machine. The MVCT...

Dec 2019
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Physicist

Relationship

Accuray absolutely keeps all their promises. They are quite lenient, and they don’t charge for every...

Dec 2019
 Helpful

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Physicist

Future Outlook

The machine is part of our long-term plans. We just bought another machine. I would rate the ease of...

Dec 2019
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Physicist

Functionality and Upgrades

The planning software is pretty simple. It is much easier to understand than competitors’ software....

Dec 2019
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Physicist

Other Observations & Comments

We recently put in the latest and greatest TomoTherapy unit to replace an older unit. We had a...

Dec 2019
 Helpful

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Physicist

Other Observations & Comments

Our field service engineer is good and tries to do the right thing, but Accuray gives that person a...

Dec 2019
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Physicist

Other Observations & Comments

The TomoTherapy has been plagued with downtime over the years. We have a new unit, and we haven't...

Dec 2019
 Helpful

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CEO/President

Other Observations & Comments

We ended up replacing our original TomoTherapy unit with the newer version a while back, and things...

Dec 2019
 Helpful

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CEO/President

Technology

We have had a problem with parts. They get shipped after the diagnosis of a problem rather than us...

Dec 2019
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CEO/President

Service and Support

Our field engineer for TomoTherapy is really good but spread very thin over a lot of areas. That...

Dec 2019
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CEO/President

Interfacing and Integration

We have an issue with TomoTherapy's lack of integration with our core treatment-planning solution....

Dec 2019
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Director

Other Observations & Comments

TomoTherapy may or may not be part of our long-term plans. I am unable to answer that because things...

Dec 2019
 Helpful

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Director

Interfacing and Integration

TomoTherapy is a very good product. It has come a long way. It really remains the gold standard in...

Dec 2019
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Director

Functionality and Upgrades

We have been using RaySearch's product for our back-up treatment for our Accuray machine. It is...

Dec 2019
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Director

Technology

The TomoTherapy has a bad reputation from way back when as being a machine that breaks down...

Dec 2019
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Physicist

ROI / Cost (care and feeding)

When we added the TomoTherapy, Accuray came in the door and increased the annual fee for our service...

Oct 2019
 Helpful

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Physicist

Service and Support

The support for the TomoTherapy is excellent. The person who helps us is local, responds quickly,...

Oct 2019
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VP/Other Executive

Implementation and Training

Accuray's initial training was very good. We haven't gotten back to them about ongoing training, but...

Sep 2019
 Helpful

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VP/Other Executive

Future Outlook

Accuray's technology is pretty good. The devices we have are robust machines. The TomoTherapy cannot...

Sep 2019
 Helpful

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VP/Other Executive

Relationship

I would definitely like a good relationship with Accuray, but my personal relationship with them is...

Sep 2019
 Helpful

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VP/Other Executive

Service and Support

Accuray's service and support are pretty good. They let us know when updates become available. When...

Sep 2019
 Helpful

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Director

Technology

Accuray has the most advanced technology.

Aug 2019
 Helpful

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Director

Service and Support

The service team is willing to do whatever it takes to get us up and running the next day. The team...

Aug 2019
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VP/Other Executive

Sales and Contracting

We have a contract with Accuray, and they tend to respect it. I wouldn't say that they don't charge...

Aug 2019
 Helpful

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VP/Other Executive

Functionality and Upgrades

The TomoTherapy tool is good for treating long fields. There aren't any improvements that can be made....

Aug 2019
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Director

Functionality and Upgrades

Accuray’s product has served us well. However, treatment times have been very slow, and the images...

Jun 2019
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Director

Service and Support

Accuray’s support has been a bit spotty. Sometimes, the vendor’s people have been very quick to...

Jun 2019
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Director

Functionality and Upgrades

Our physicians feel very confident with the planning aspect and the delivery system in the...

May 2019
 Helpful

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Director

Service and Support

A piece of the TomoTherapy started to fail, so Accuray worked over the weekend to replace it and...

May 2019
 Helpful

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Manager

Functionality and Upgrades

We love our TomoTherapy unit, and we have built out a nice niche business for ourselves. We have a...

Apr 2019
 Helpful

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Manager

Relationship

The team at Accuray has been really good to us. The team is always professional. Also, Accuray is so...

Apr 2019
 Helpful

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Manager

Sales and Contracting

Accuray tends to be very pushy with their sales, and they never specifically tell us what they can...

Apr 2019
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Manager

Service and Support

Accuray is very proactive about looking at our logs. Accuray has areas for service that are divided...

Apr 2019
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Director

Other Observations & Comments

I am not using Accuray’s training other than for technical, interface-related things. There is not a...

Mar 2019
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Director

Sales and Contracting

I haven’t seen too much nickel-and-diming from Accuray. We have a full-service agreement, so in...

Mar 2019
 Helpful

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Physicist

Implementation and Training

I really feel that a major benefit of doing business with Accuray is that they provide free training...

Jan 2019
 Helpful

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Physicist

Service and Support

The support has been great; Accuray has been very responsive to us.

Jan 2019
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Physicist

Functionality and Upgrades

TomoTherapy has been a superb product. It is dual purpose because it provides CT imaging as well as...

Jan 2019
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Director

Functionality and Upgrades

The benefit of the TomoTherapy is the ability to combine MRI and radiation within the same modality....

Dec 2018
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Director

Other Observations & Comments

The representatives are really good, but parts and availability are issues. We really like the...

Dec 2018
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Director

Other Observations & Comments

The TomoTherapy unit is aging, but we may look at the new unit that was recently announced. I am not...

Dec 2018
 Helpful

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Director

Functionality and Upgrades

We have been very happy with the TomoTherapy product. It has pinpoint accuracy in the delivery of...

Dec 2018
 Helpful

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Manager

Other Observations & Comments

We use the TomoTherapy strictly as a complex-treatment-delivery tool. We have the TomoDirect...

Dec 2018
 Helpful

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Manager

Service and Support

We feel like it makes a difference to have a consistent field-service engineer. We have a really...

Dec 2018
 Helpful

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Manager

Service and Support

I did hear through the grapevine that our Accuray sales representative left. I haven’t gotten any...

Dec 2018
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Manager

Technology

We have had a good experience with the TomoTherapy. The original version was a little bit...

Dec 2018
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Manager

Technology

The TomoTherapy is loud. Because the patients are in a tube of sorts, it can be difficult for the...

Dec 2018
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Manager

Interfacing and Integration

I wish that the TomoTherapy would integrate more fully with our documentation system.

Dec 2018
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VP/Other Executive

Functionality and Upgrades

One of the problems we have with the TomoTherapy product is the treatment planning software. It is...

Dec 2018
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VP/Other Executive

Technology

The physicians and physicists really like to treat our head and neck cases on the TomoTherapy unit...

Dec 2018
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VP/Other Executive

Technology

Parts are still an issue with the TomoTherapy product, and the long testing time also causes issues....

Dec 2018
 Helpful

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VP/Other Executive

Interfacing and Integration

We are getting a new piece of equipment and have selected the TomoTherapy product. We were very...

Dec 2018
 Helpful

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Physicist

Service and Support

Accuray is a smaller company with fewer machines, so they also have fewer engineers. The engineers...

Sep 2018