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AdvancedPatient Comments
Filtered view: All
Subject Expert
Commentary Summary
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User Commentary
Manager
Functionality and Upgrades
We are very happy with AdvancedPatient's ability to automatically ask patients questions. Everyone...
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Manager
Functionality and Upgrades
The product is efficient for our office. It reduces our need for paper or other repeat purchases. I...
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Manager
ROI / Cost (care and feeding)
We get nickel-and-dimed a bit, but AdvancedMD puts so much into the product, and we can pick and...
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Manager
Implementation and Training
I don't really remember getting much training for AdvancedPatient. I have paid for some extra...
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Manager
Other Observations & Comments
AdvancedMD delivers great technology through their dashboard. They send emails and different things....
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Manager
Functionality and Upgrades
We adopted AdvancedPatient mostly for the communication aspect. That aspect includes patient forms....
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Manager
Implementation and Training
We have iPads in the front now, so patients can quickly go through the forms on the iPads instead of...
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Manager
Functionality and Upgrades
It is pretty simple to have the system automatically ask patients questions. As long as we build the...
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Manager
Functionality and Upgrades
Things would be easier if we could upload forms from Word into AdvancedPatient and keep the same...
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Manager
Technology
When we send emails to patients so that they can fill out the forms, some people have trouble...
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Manager
Service and Support
The training from AdvancedMD is excellent. They spend a lot of time working with users and making...
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Manager
ROI / Cost (care and feeding)
We get our money's worth from the system. I have talked to other providers in the area, and we pay a...
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Manager
Sales and Contracting
The vendor is very proactive in asking us whether we want to sign up for another service. AdvancedMD...
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Manager
Sales and Contracting
Promoting a product is one thing, but us getting to use a product is a bit different. The vendor...
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Physician
Functionality and Upgrades
The system is great. I wouldn't use it again if I had the chance to use an integrated system. But...
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Physician
Interfacing and Integration
We use the product with our PM system. We might end up combining our EMR with our other systems. We...
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Manager
Relationship
The vendor is good about keeping their promises. If the decision were up to me, I would purchase the...
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Manager
Service and Support
When I need support, I can call in and get into the queue. Then I just have to wait for a customer...
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COO
Functionality and Upgrades
In our EHR, we can bring in all sorts of dynamic patient data or fields into the form designer to...
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COO
Functionality and Upgrades
Something could look good on the screen of the product, but when we print it out, it is almost...
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COO
Relationship
Usually, implementations go very well, and I like the people involved and their ideas. We have a...
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COO
Implementation and Training
The vendor puts in a good effort on training, and the opportunity is there; people just need to take...
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COO
Other Observations & Comments
The product works as promoted with the caveat that we have had some issues with stability and...
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COO
Technology
The vendor has a lot of energy that they are putting into upgrades and development changes. If the...
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COO
Functionality and Upgrades
The product is more useful now. We are getting a lot of value out of the patient-reputation piece,...
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COO
Other Observations & Comments
I would love to give the vendor the top score for the functionality meeting all of our needs, but it...
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COO
Functionality and Upgrades
The product is great. We couldn’t live without it. That doesn’t mean the product is perfect, but the...
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COO
Other Observations & Comments
When we initially got the product, it wasn’t working. There was no app for Android; we could only...
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COO
Functionality and Upgrades
The vendor in general has been evolving. They have changed major components and modules to create a...
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COO
Functionality and Upgrades
AdvancedPatient is very helpful. We didn’t use the product for a long time because when we first had...
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COO
Functionality and Upgrades
We can require insurance up front, and that saves our front desk people time. The product is good,...
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Manager
Service and Support
The system is well worth the cost. I don't know that we need any new technology added. I think our...
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Manager
Service and Support
I feel like the vendor's service is proactive. I think that is because I have gotten to know people....
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Manager
Functionality and Upgrades
I think it is easier for patients to use our iPad than to fill out pieces of paper. That leads to...
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Manager
Functionality and Upgrades
The patient messaging feature of the product is excellent. That is a huge benefit. The product sends...
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Manager
Service and Support
When I call in with anything or anything changes, the vendor is pretty good about responding. They...
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Manager
Functionality and Upgrades
We are very satisfied with AdvancedPatient’s ability to automatically ask patients questions because...
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Manager
Implementation and Training
The vendor does live training, and then whenever an organization first gets the software, the vendor...
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Manager
Functionality and Upgrades
The vendor is really good about reaching out, making sure we understand the upgrades, and helping us...
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Manager
Service and Support
The vendor has done a very good job of supporting us. They always have someone available and also...
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Manager
Relationship
The vendor is very proactive. They are really good about trying to find a solution. They try to do...
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Manager
Functionality and Upgrades
We use the product for patient intake paperwork. Patients can go on the system to pay bills and see...
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Manager
Lessons Learned
The product can be a little complex, and things have to be set up precisely; otherwise, they will...
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Manager
Functionality and Upgrades
AdvancedMD has improved their quality. I don’t know exactly why, but I feel like they have made...
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Analyst/Coordinator
Service and Support
There have been periods of time when I have had to call support a lot, and there have been periods...
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Analyst/Coordinator
ROI / Cost (care and feeding)
I have heard that the vendor likes to charge us, but sometimes we have pushed back, and they have...
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Analyst/Coordinator
Service and Support
I would tell others that the system is pretty intuitive. The vendor has videos we can watch, and we...
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Analyst/Coordinator
Other Observations & Comments
I get emails from the vendor about what they can do for us, and I pretty much ignore all of those...
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CEO/President
Relationship
Hopefully, a year from now, my satisfaction with the system will go up. The functionality and...
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