AdvancedPatient Comments

 

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Current Time Inside Cache Tag Helper: 9/29/2020 7:43:34 PM and Model.EvProductId = 191884

Commentary Summary

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User Commentary

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Manager

Functionality and Upgrades

We adopted AdvancedPatient mostly for the communication aspect. That aspect includes patient forms....

Sep 2020
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Manager

Implementation and Training

We have iPads in the front now, so patients can quickly go through the forms on the iPads instead of...

Sep 2020
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Manager

Functionality and Upgrades

It is pretty simple to have the system automatically ask patients questions. As long as we build the...

Sep 2020
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Manager

Functionality and Upgrades

Things would be easier if we could upload forms from Word into AdvancedPatient and keep the same...

Sep 2020
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Manager

Technology

When we send emails to patients so that they can fill out the forms, some people have trouble...

Sep 2020
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Manager

Service and Support

The training from AdvancedMD is excellent. They spend a lot of time working with users and making...

Sep 2020
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Manager

ROI / Cost (care and feeding)

We get our money's worth from the system. I have talked to other providers in the area, and we pay a...

Sep 2020
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Manager

Sales and Contracting

The vendor is very proactive in asking us whether we want to sign up for another service. AdvancedMD...

Jul 2020
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Manager

Sales and Contracting

Promoting a product is one thing, but us getting to use a product is a bit different. The vendor...

Jul 2020
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Physician

Functionality and Upgrades

The system is great. I wouldn't use it again if I had the chance to use an integrated system. But...

Jul 2020
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Physician

Interfacing and Integration

We use the product with our PM system. We might end up combining our EMR with our other systems. We...

Jul 2020
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Manager

Relationship

The vendor is good about keeping their promises. If the decision were up to me, I would purchase the...

Jun 2020
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Manager

Service and Support

When I need support, I can call in and get into the queue. Then I just have to wait for a customer...

Jun 2020
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COO

Functionality and Upgrades

In our EHR, we can bring in all sorts of dynamic patient data or fields into the form designer to...

Jun 2020
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COO

Functionality and Upgrades

Something could look good on the screen of the product, but when we print it out, it is almost...

Jun 2020
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COO

Relationship

Usually, implementations go very well, and I like the people involved and their ideas. We have a...

Jun 2020
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COO

Implementation and Training

The vendor puts in a good effort on training, and the opportunity is there; people just need to take...

Jun 2020
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COO

Other Observations & Comments

The product works as promoted with the caveat that we have had some issues with stability and...

Jun 2020
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COO

Technology

The vendor has a lot of energy that they are putting into upgrades and development changes. If the...

Jun 2020
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COO

Functionality and Upgrades

The product is more useful now. We are getting a lot of value out of the patient-reputation piece,...

Jun 2020
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COO

Other Observations & Comments

I would love to give the vendor the top score for the functionality meeting all of our needs, but it...

Jun 2020
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COO

Functionality and Upgrades

The product is great. We couldn’t live without it. That doesn’t mean the product is perfect, but the...

Jun 2020
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COO

Other Observations & Comments

When we initially got the product, it wasn’t working. There was no app for Android; we could only...

Jun 2020
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COO

Functionality and Upgrades

The vendor in general has been evolving. They have changed major components and modules to create a...

Jun 2020
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COO

Functionality and Upgrades

AdvancedPatient is very helpful. We didn’t use the product for a long time because when we first had...

Jun 2020
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COO

Functionality and Upgrades

We can require insurance up front, and that saves our front desk people time. The product is good,...

Jun 2020
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Manager

Service and Support

The system is well worth the cost. I don't know that we need any new technology added. I think our...

Jun 2020
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Manager

Service and Support

I feel like the vendor's service is proactive. I think that is because I have gotten to know people....

Jun 2020
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Manager

Functionality and Upgrades

I think it is easier for patients to use our iPad than to fill out pieces of paper. That leads to...

Jun 2020
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Manager

Functionality and Upgrades

The patient messaging feature of the product is excellent. That is a huge benefit. The product sends...

Jun 2020
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Manager

Service and Support

When I call in with anything or anything changes, the vendor is pretty good about responding. They...

Jun 2020
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Manager

Functionality and Upgrades

We are very satisfied with AdvancedPatient’s ability to automatically ask patients questions because...

Jun 2020
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Manager

Implementation and Training

The vendor does live training, and then whenever an organization first gets the software, the vendor...

Jun 2020
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Manager

Functionality and Upgrades

The vendor is really good about reaching out, making sure we understand the upgrades, and helping us...

Jun 2020
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Manager

Service and Support

The vendor has done a very good job of supporting us. They always have someone available and also...

Jun 2020
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Manager

Relationship

The vendor is very proactive. They are really good about trying to find a solution. They try to do...

Jun 2020
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Manager

Functionality and Upgrades

We use the product for patient intake paperwork. Patients can go on the system to pay bills and see...

Jun 2020
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Manager

Lessons Learned

The product can be a little complex, and things have to be set up precisely; otherwise, they will...

Jun 2020
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Manager

Functionality and Upgrades

AdvancedMD has improved their quality. I don’t know exactly why, but I feel like they have made...

Jun 2020
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Analyst/Coordinator

Service and Support

There have been periods of time when I have had to call support a lot, and there have been periods...

Apr 2020
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Analyst/Coordinator

ROI / Cost (care and feeding)

I have heard that the vendor likes to charge us, but sometimes we have pushed back, and they have...

Apr 2020
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Analyst/Coordinator

Service and Support

I would tell others that the system is pretty intuitive. The vendor has videos we can watch, and we...

Apr 2020
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Analyst/Coordinator

Other Observations & Comments

I get emails from the vendor about what they can do for us, and I pretty much ignore all of those...

Apr 2020
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CEO/President

Relationship

Hopefully, a year from now, my satisfaction with the system will go up. The functionality and...

Jan 2020
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Manager

Other Observations & Comments

I would buy the solution again just so that I wouldn’t have to learn a new system because that is...

Jan 2020
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Manager

ROI / Cost (care and feeding)

AdvancedMD doesn’t avoid charging for every little thing. We have been charged for some things that...

Jan 2020
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Manager

Service and Support

We don’t really do any training with AdvancedMD, but if we need support, we can call them.

Jan 2020
 Helpful

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Manager

Functionality and Upgrades

Moving information between AdvancedMD’s products is okay. The process is sometimes timely, but we...

Jan 2020
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Manager

Service and Support

The only downside of the product is that the vendor’s support people sometimes put me on hold for...

Jan 2020
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CEO/President

Functionality and Upgrades

I predict that our overall satisfaction over the next year will be the same. There are still things...

Jan 2020
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CEO/President

Technology

We rate the vendor very highly for delivering new technology. They do what they can.

Jan 2020
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CEO/President

Service and Support

The vendor has done well with ongoing support. We have had some experiences with some...

Jan 2020
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CEO/President

Relationship

I would be highly likely to recommend the system to others. AdvancedMD isn't perfect, but they are...

Jan 2020
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CEO/President

Service and Support

The medication management department could be a little more involved. The vendor sends us offers for...

Jan 2020
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Physician

Service and Support

AdvancedMD's customer service could be better. Right now, we can't even really call anybody to talk....

Jan 2020
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Manager

Functionality and Upgrades

I actually built a few forms when we were trying to see how we could use the system, and they were...

Jan 2020
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Manager

Functionality and Upgrades

We were really excited when we first saw the patient kiosk. We thought it was something that would...

Jan 2020
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Manager

Functionality and Upgrades

In terms of the reminders, I really wish that I could change the font size and color. We can hardly...

Jan 2020
 Helpful

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Manager

Functionality and Upgrades

The vendor has done a lot of updates on the back end recently. Instead of having a set interval for...

Jan 2020
 Helpful

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Manager

Functionality and Upgrades

The system has helped us get rid of our paper reminders. We would buy the system again.

Jan 2020
 Helpful

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Manager

Other Observations & Comments

I am kind of neutral in terms of whether AdvancedMD nickel-and-dimes us. Certain things could be...

Jan 2020
 Helpful

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Manager

ROI / Cost (care and feeding)

The solution is really easy to use. It is very beneficial. It saves us time and money. The vendor...

Dec 2019
 Helpful

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Manager

Functionality and Upgrades

AdvancedPatient has really helped us a lot because we don’t have to take the time to call every...

Dec 2019
 Helpful

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Manager

Service and Support

I have hardly had to call the support people. The few times I have called, they have been able to...

Dec 2019
 Helpful

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Manager

Other Observations & Comments

If a patient confirms his or her appointment, the vendor should stop sending the patient reminders...

Dec 2019
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Manager

Functionality and Upgrades

Information from AdvancedPatient transfers smoothly into our EMR.

Oct 2019
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Manager

Service and Support

The phone support people at AdvancedMD are not knowledgeable. They give the wrong information...

Oct 2019
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Analyst/Coordinator

ROI / Cost (care and feeding)

I feel nickel-and-dimed by AdvancedMD. We have to pay for each of the patient-portal features.

May 2019
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Analyst/Coordinator

Implementation and Training

I wasn’t here when we implemented the system, but when I got into it, none of it was set up at all....

May 2019
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Analyst/Coordinator

Technology

The app and the desktop version don’t really link well. That is just me being picky because that...

May 2019
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Analyst/Coordinator

Implementation and Training

Setting up the system was easy. The vendor didn’t give us a lot of options, but we didn’t really...

May 2019
 Helpful

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Analyst/Coordinator

Functionality and Upgrades

I would like to see the patient-consent forms and patient-form templates merge together. We can add...

May 2019
 Helpful

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Manager

Other Observations & Comments

We are debating whether turning off AdvancedPatient is worth it. There are other things that came...

May 2019
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Manager

Functionality and Upgrades

The reason we changed to AdvancedPatient was for the ability to have all of our forms in one place...

May 2019
 Helpful

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Manager

Functionality and Upgrades

I would have waited a bit if I were to purchase AdvancedPatient again. AdvancedMD has been pushing...

May 2019
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Manager

Functionality and Upgrades

My biggest complaint about AdvancedPatient is that it has all of the features that everyone would...

May 2019
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Manager

Implementation and Training

I was supposed to have a lot of implementation help with AdvancedPatient, and AdvancedMD never...

May 2019
 Helpful

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Manager

Other Observations & Comments

We pay for everything, and AdvancedMD nickel-and-dimes us. But the quality of the product is...

Apr 2019
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Manager

Functionality and Upgrades

I wish AdvancedMD would make their templates more interchangeable. We don't want to just remind...

Apr 2019
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Manager

Win/Loss - Why they were selected (by current clients)

We pay the same for AdvancedPatient as we paid for our old solution, but our old vendor was going to...

Apr 2019
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Manager

Relationship

Since AdvancedMD got bought out, the executive involvement has been so much better. And there is...

Mar 2019
 Helpful

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Manager

ROI / Cost (care and feeding)

AdvancedMD charges for every little thing. They nickel-and-dime us. We used to have all these nice...

Mar 2019
 Helpful

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Manager

Implementation and Training

Some of our patients have had a difficult time logging in to AdvancedPatient, even though we sent...

Mar 2019
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