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User Commentary
Functionality and Upgrades
The product is solid and covers the niche requirements of the imaging unit.
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Functionality and Upgrades
There is little flexibility for adopting new challenges and innovations. We need to see improvements...
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Functionality and Upgrades
The system is not as complicated for users as an EMR is. The process is also more standardized, so...
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Relationship
Agfa HealthCare has an open mind, and they always respect the customers. We are doing a lot of...
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Service and Support
Sometimes Agfa HealthCare lacks technical knowledge. The product is very technically driven from the...
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Functionality and Upgrades
Agfa HealthCare promised to have AI on board a long time ago, but we still do not have it. The...
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Service and Support
Agfa HealthCare’s customer service is good. I can reach the vendor, and they are always willing to help....
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Interfacing and Integration
It would be nice if Agfa HealthCare had some kind of platform that we could use to integrate with...
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Relationship
The vendor continues to invest in their solution. They listen and adapt to what we are telling them,...
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Technology
Since we implemented the product, it has been rock solid unless we have had network disruptions.
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Implementation and Training
Implementing the product was very painful. Agfa HealthCare did not present us with a competent...
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Implementation and Training
Agfa HealthCare has completely moved away from training directly. Their new method is training the...
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Relationship
For years now, I have asked Agfa HealthCare for a product road map so that we can plan ahead. The...
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Relationship
There are quite a few positives to working with Agfa HealthCare. Agfa HealthCare meets our...
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Relationship
Our key contact left, and we didn't know who to contact for more than a year. To this day, I am not...
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ROI / Cost
The vendor was fair with their prices during the installation, but they have been charging us for...
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Functionality and Upgrades
If I were talking to a peer about the product, I would talk about the financial part. I would...
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Implementation and Training
Our implementation with Agfa Healthcare was not planned very well. It was supposed to be planned...
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Interfacing and Integration
We have been able to integrate the product a lot with other systems. The integrations have taken...
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Functionality and Upgrades
Our users complain about the scheduling part of the product. There are a lot of clicks needed to do...
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Service and Support
We have a partnership with Agfa rather than a supplier-customer relationship. Our problems are...
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Functionality and Upgrades
Agfa's system is deployed at multiple sites in our network, and Agfa does a good job of keeping...
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Functionality and Upgrades
We have been investing in the product, and we will be expanding the tools. We are going to move to...
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Future Outlook
We will upgrade to a new version, and there are a lot of things that we have been asking for that...
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Functionality and Upgrades
What I like most about the software is its ease of use and reliability. At the main server site, we...
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Service and Support
We can participate in user group meetings, and in those meetings, we can find out what is going on,...
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Service and Support
Agfa HealthCare can improve by providing better sales and service support. We dislike the fact that...
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Functionality and Upgrades
We like the overall experience with the software interface. The product is easy to use and has lots...
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Functionality and Upgrades
Upgrades with the Agfa HealthCare product are stable, reliable, and do not break.
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Functionality and Upgrades
I would like the current tools we utilize within Enterprise Imaging for Radiology to actually work....
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Service and Support
I get the impression from my PACS manager that they are often frustrated by the lack of...
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ROI / Cost
Any small change is an extra charge with Agfa HealthCare. We have been clear about certain processes...
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Service and Support
I really like the proximity of the vendor's support, the ease of deployment for users, the speed of...
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Relationship
Agfa HealthCare could offer better joint responses with technicians from other companies. When an...
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Functionality and Upgrades
This product is a stable and scalable PACS.
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Interfacing and Integration
I like that Agfa HealthCare offers integration with other products. The PACS is easy to use with its...
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Service and Support
Agfa HealthCare could improve this product by increasing their agility in responding to customer...
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Interfacing and Integration
Once the integrations are done, they are good, but it takes a long time to get there. Not every...
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Service and Support
Our main issue with Agfa HealthCare is their service. We don’t get the help we need. When we have an...
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Technology
I like the technical part of Enterprise Imaging for Radiology. Agfa HealthCare has finally solved...
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Implementation and Training
Agfa HealthCare provided virtual training in our language. The people that did the configuration of...
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Functionality and Upgrades
The enterprise imaging system is a quality PACS with good features. I appreciate the system's ease...
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Relationship
We have been an Agfa HealthCare customer for many years, and Agfa HealthCare has always been a good...
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Relationship
Agfa HealthCare does not keep all of their promises to us. There were a bunch of things written into...
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ROI / Cost
Agfa HealthCare will work with us a fair bit on extra features, and the vendor will tell us when...
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Interfacing and Integration
Working with Agfa HealthCare's product is easy because of its integration with our EHR.
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Functionality and Upgrades
Enterprise Imaging for Radiology is very easy to use. There is training for radiologists.
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Service and Support
Agfa HealthCare only has online support, but that support is very good.
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Relationship
We have a regular catch-up meeting with Agfa HealthCare to discuss new features, and if we need new...
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Functionality and Upgrades
The product provides exactly what it needs to. There are just little things that could be improved...
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Technology
Agfa HealthCare is constantly canvassing for new features and bringing new things out. We are...
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Service and Support
We have a dedicated local service desk, and we are on a first-name basis with all of the service...
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Future Outlook
I think my satisfaction with Agfa HealthCare is going to go up because we are about to do a complete...
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Lessons Learned
The admin area is perfect. I can handle everything with this profile. However, on the admin desktop...
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Relationship
I have used Enterprise Imaging for Radiology since the beginning, and Agfa used to give us upgrades...
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Functionality and Upgrades
There are some things I want Agfa to change that are difficult for me. I want Enterprise Imaging for...
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Functionality and Upgrades
Enterprise Imaging for Radiology is doing its thing quite well. We have very few real technical...
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ROI / Cost
Agfa HealthCare has been good about sticking to the charges that they originally quoted us and not...
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Functionality and Upgrades
There are a few specific niche areas with Enterprise Imaging for Radiology that haven't been that...
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Implementation and Training
A major strength of Agfa HealthCare is their proactive, high-quality service. The product manager...
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Functionality and Upgrades
I like the ease of use of the product. The learning curve was very quick. The integrations always...
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Functionality and Upgrades
Some opportunities for improvement include offering applications for AI in diagnostic imaging and...
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Functionality and Upgrades
One change I would request is that Agfa HealthCare improve the ability for digital mass signing for...
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Other Observations & Comments
I would like to see whether the vendor could improve their communication about critical results and...
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ROI / Cost
Agfa HealthCare's prices are high compared to their peers. For example, we would like to be able to...
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Relationship
Things are pretty good with the system at the moment, and the system has improved greatly over the...
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Service and Support
One of the vendor's biggest strengths is that they have local support. Agfa HealthCare's support...
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Functionality and Upgrades
The solution is extremely reliable, and it can access images quickly. Its viewer is great for...
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Service and Support
When we create a case, it goes to the support group, and they normally reply to the case in a couple...
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Service and Support
If we have a really major incident, the vendor’s support team is actually quite professional. They...
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ROI / Cost
The quality of the product was good and the price was honest.
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Functionality and Upgrades
We like how simple it is to use the Enterprise Imaging interface.
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Relationship
Our experience with Agfa Healthcare has changed over time for the worst. A lot of the people that we...
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Other Observations & Comments
We have spent a lot of time and money to go to this product, so the plan is to stay with the product...
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Implementation and Training
There are a lot of good things in our current version of the product, but there are newer versions...
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Implementation and Training
Generally, the training has been quite bad, and we have not been very pleased with it. When we have...
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Functionality and Upgrades
The platform is actually quite easy to use, but it does have one difficult function regarding...
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Relationship
We are not very satisfied with Agfa Healthcare. We will talk about things with the vendor, and they...
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Technology
We have chosen to have modalities sent directly to the PACS. We route the studies from the PACS to...
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Functionality and Upgrades
I really like the great involvement we get from the vendor and that the vendor thinks things through...
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Interfacing and Integration
I would like to see the vendor integrate their non-DICOM workflows into the system. Right now, we...
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Relationship
The system has a good PACS part. We have a lot of opportunities to do different things in the...
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Functionality and Upgrades
The product is quite complicated. There are a lot of different ways to do things in the system, and...
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Implementation and Training
Agfa HealthCare didn't train us well. We didn't get a good introduction to the system. The vendor...
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Implementation and Training
The vendor has visited us a few times to train our end users, but they don't have a clear training...
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Future Outlook
The vendor is meeting our expectations, but that is an optimistic view. We hope that we will finally...
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Functionality and Upgrades
The product is easy to use.
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Functionality and Upgrades
An opportunity to improve the product would be an expansion of the post-processing.
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Technology
Agfa could add AI to the system.
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Relationship
Agfa's strengths are professionalism, expertise, and helpfulness.
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Service and Support
I would like to see better post-sale technical support for our country.
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Relationship
One of the vendor’s biggest strengths is their years of experience. Their key business is PACS, and...
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Interfacing and Integration
I would like to see better project leaders from the vendor as well as better integration with our...
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Functionality and Upgrades
We are continuing on the upgrade path with Agfa's software, but the system does what it needs to do.
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Service and Support
My technical team has a great working relationship with Agfa, so we hear back from Agfa’s support...
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Relationship
I work with other vendors that proactively come out to talk with us about where their organization...
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Relationship
On the working level, Agfa's people are really good, but I never hear from the vendor's executives....
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Other Observations & Comments
Agfa's system has been really stable and reliable. We are starting to see some performance issues...
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Relationship
A lot of the challenges that we have had are around computing capacity, but we have used Agfa's...
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Implementation and Training
We implement most of Agfa's products ourselves, and they support us, but I don't think they have a...
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Future Outlook
Agfa's system is part of our long-term plans; it would cost us a lot to make a change.
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Service and Support
We wish that the vendor could improve their support. Their support team has gone through a lot of...
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Technology
We don't have any problems with the solution on the technology side of things. The solution is very...
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Relationship
Enterprise Imaging for Radiology is a big beast. It is a complex system, but I would buy it again if...
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Other Observations & Comments
Agfa is slow to respond about starting new projects. Their staff may be lacking expertise, but...
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Functionality and Upgrades
We are happy with the system, but we need more innovation. The most recent upgrade we had with Agfa...
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Implementation and Training
An implementation does not end at the go-live. We need more orientation with the product once it...
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Technology
We are still working on optimizing the technology from Agfa to integrate with our EHR. The vendor is...
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Relationship
Agfa HealthCare’s team is fairly good to work with. There are times when things get frustrating, but...
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Lessons Learned
Enterprise Imaging for Radiology is quite a sophisticated package. It has a lot of features, so it...
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Implementation and Training
One of the biggest bumps in the implementation was the merging. We had to do an update. In moving...
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Future Outlook
There are always go-live issues that have to be resolved. We did this implementation during the...
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Functionality and Upgrades
Some of the features work inside Enterprise Imaging for Radiology, but some of the configurations...
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Technology
The voice recognition doesn't work inside a table. So I can dictate my report, but inside a table, I...
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Functionality and Upgrades
We upgraded Agfa HealthCare's PACS software, and we changed the infrastructure servers, storage, and...
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Service and Support
Agfa Healthcare is a great company. They are easy to reach at any time. In our region, we have an...
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Relationship
Sometimes we think that we have all the latest features and functionalities, but then we go to...
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Implementation and Training
Agfa Healthcare delivers training on-site. With the upgrade, the vendor did tablet training sessions...
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Relationship
The main reason to stay with Agfa is their call center. Since it is local and focuses on a very...
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Technology
We have used Agfa HealthCare as long as we have because we are happy with them. Agfa HealthCare has...
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Functionality and Upgrades
Enterprise Imaging for Radiology has a fabulous layout, and the functionality is so easy. There is...
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Functionality and Upgrades
In the future, Agfa HealthCare could improve by adding other languages to the system. Some areas in...
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Relationship
Our relationship with Agfa HealthCare is like a marriage. The relationship is not about a vendor or...
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Implementation and Training
I would like Agfa HealthCare to focus on training us in a more proactive way. If they have a new...
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ROI / Cost
Sometimes we think integration would only take an Agfa engineer half a day to do, yet the...
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Functionality and Upgrades
We moved to Agfa’s Enterprise Imaging for Radiology product so that we could share images across our...
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Lessons Learned
In terms of the system’s performance, we haven’t had a period of unplanned downtime in quite a...
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Relationship
The Agfa service desk people weren’t very knowledgeable about Enterprise Imaging for Radiology at...
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Implementation and Training
The learning curve for the workflows was a little steep in the beginning, but we had Agfa to guide...
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Interfacing and Integration
Agfa is working on allowing Enterprise Imaging for Radiology to connect the health systems in our...
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Relationship
Agfa is very good to work with, and they are better now than they were with the old solution. Agfa...
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Future Outlook
We will stick with Agfa for a while. The system does what we need it to do. I haven’t seen many...
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ROI / Cost
We don’t get a lot of extra costs for Enterprise Imaging for Radiology because Agfa has shown us how...
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Future Outlook
We have struggled with the hanging protocols. I am very happy now, and I presume all our colleagues...
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Service and Support
Agfa delivers AI technology. The question is whether or not we are prepared to pay for it. The...
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Service and Support
I don't deal directly with Agfa. We have a PACS manager, so I go to them, and they have to deal with...
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Relationship
Recently, Agfa organized a day where they showed off their new products and plans for the future....
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Functionality and Upgrades
In terms of our reporting priorities, we have managed to get a color-coding priority system, and it...
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Interfacing and Integration
We have a problem with the EPR integration. There is an interaction between the output and the...
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Functionality and Upgrades
We have had to do a lot of work in the background to make things appear the way we want them to...
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ROI / Cost
Agfa had some financial trouble recently, so they are trying to get every possible dollar they can....
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Functionality and Upgrades
Agfa had huge problems when they introduced the product. However, the product has been very stable...
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Functionality and Upgrades
Agfa's system is missing AI functionality. They haven't actively entered the AI world.
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Functionality and Upgrades
The task-driven workflow works well for allocating work for our consultants. The vendor has a clear...
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Technology
We experienced statewide stability issues for many months with no real clear plan for a resolution....
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Other Observations & Comments
The biggest thing Agfa HealthCare could do is give us the ability to automate results distribution...
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Functionality and Upgrades
Enterprise Imaging for Radiology is pretty good. We don't really have anything to compare it to. I...
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Functionality and Upgrades
We have to have a separate system because we are missing the admin and vetting side in Enterprise...
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ROI / Cost
Our contracts are all encompassing for support, but we have to pay for licenses and handsets. I know...
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Implementation and Training
Agfa's implementation services were very good. The implementation was very unusual because we had to...
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Relationship
Agfa HealthCare wants to do good when it comes to helping us achieve our interoperability goals, but...
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Functionality and Upgrades
In general, everything is going very well with the system. When we moved to it from IMPAX, we saw...
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Functionality and Upgrades
The analytics piece of the system is not fully developed.
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Relationship
Agfa has a local team as well as a more regional team that supports them. They are present with us....
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