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Enterprise Imaging for Radiology (Non-US) Comments
Subject Expert
Commentary Summary
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User Commentary
Analyst/Coordinator
Relationship
The system integrates very well. Agfa has been very involved with us and has worked very well for...
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Analyst/Coordinator
Service and Support
Enterprise Imaging for Radiology is interesting. The product Agfa had before was very out of date....
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Analyst/Coordinator
Service and Support
I have a regular meeting with an Agfa manager. I don't have a lot to complain about with that...
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VP/Other Executive
Relationship
Agfa is a vendor of services, but we treat them as a partner. We amplified our number of beds and...
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VP/Other Executive
Service and Support
We use a lot of creativity in the improvements we make. It isn't uncommon for us to demand something...
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VP/Other Executive
Functionality and Upgrades
Although I am able to develop things on my own or in partnership with Agfa, there is an opportunity...
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VP/Other Executive
Functionality and Upgrades
The clinical area is very interesting; people like the system a lot. The solution is exceptional. It...
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VP/Other Executive
Interfacing and Integration
I have a few interfaces that I need to do with another hospital through the PACS. The system is...
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VP/Other Executive
Implementation and Training
The implementation took a lot of dedication. There were some weaknesses, but the process was very...
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VP/Other Executive
ROI / Cost (care and feeding)
The solution comes at a high cost. It was only viable for us because we were able to reduce the cost...
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Director
Relationship
When we send something to R&D, we have no visibility as to when to expect something to happen. There...
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Director
Functionality and Upgrades
Agfa is probably one of the few vendors that still provides an enterprise solution for imaging, and...
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Director
Interfacing and Integration
The integration has been okay; it is complex. During our EMR implementation, Agfa was very...
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Director
Service and Support
Agfa wrote a white paper as COVID-19 started evolving. We started working on dashboards and, at the...
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Director
Other Observations & Comments
The vendor needs to adapt to the changing needs of the users by introducing cutting-edge tools such...
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Physician
Service and Support
Depending on Agfa’s performance and whether they can deliver, I am unsure about Agfa being in our...
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Physician
Service and Support
The actual functionality of the product is common for most of the platforms on the market. When it...
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Physician
Service and Support
We didn’t have much disruption during the beginning period of the COVID-19 crisis. New issues have...
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Physician
Service and Support
If Agfa doesn't give us what was promised, then I can’t go around telling people Agfa is great. They...
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Physician
Interfacing and Integration
The integration is terrible. I want that to improve. The quality of the reporting is dependent on an...
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Physician
Future Outlook
Knowing the full functionality of the enterprise imaging software, I can see that Agfa is able to...
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Manager
Lessons Learned
If a friend in my region asked whether I recommend Agfa, I would say that I recommend them very...
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Manager
Future Outlook
I hope things with Agfa will get better, and I hope we can improve. I would like them to be...
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Manager
Functionality and Upgrades
We should use the system for structured reporting, but we don't because we don't like the setup for...
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Manager
Implementation and Training
The implementation was a very long process. We had one pilot site initially, and the updates we were...
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Manager
Functionality and Upgrades
The system has a context component for analysis in the back end, and that is really useful and...
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Director
Relationship
Agfa needs to operate more like a partner. It may require them to be a little bit tighter on their...
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Director
Functionality and Upgrades
We starting having issues as we scaled to additional sites. Agfa told us up front that the system...
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Director
Functionality and Upgrades
The system doesn't do well when it comes to reporting specifically for the doctor that is reviewing...
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Director
Other Observations & Comments
Agfa has taken a transactional approach to our relationship. They had some leadership changes, and...
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Director
ROI / Cost (care and feeding)
We have never gotten out of first gear with Enterprise Imaging for Radiology. We have probably spent...
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Director
Implementation and Training
Agfa's training team has the necessary expertise and is available. Agfa does a good job in that regard....
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Director
Functionality and Upgrades
Enterprise Imaging for Radiology is great in terms of its high-resolution images. The system has a...
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Manager
Other Observations & Comments
We don’t have any plans to change away from Agfa. The investment we have made into the hardware,...
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Manager
Functionality and Upgrades
I wouldn’t say we watch other practices, but we have some other practices that have used another...
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Manager
Interfacing and Integration
I would buy the Agfa software again. There is definitely a problem with the integration between the...
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Manager
Interfacing and Integration
Agfa’s integration with one of our third-party systems isn’t working, and there have been issues...
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Manager
Service and Support
Agfa doesn’t keep their promises. Our region is at a slight disadvantage in terms of resources and...
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Manager
Sales and Contracting
Agfa avoids nickel-and-diming, but we have had some issues with contracting and receiving contracts...
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Manager
Functionality and Upgrades
I know Agfa’s system very well. For somebody who is not familiar with it, it takes a little while to...
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Manager
Other Observations & Comments
Everything comes at a cost with Agfa. There is a lot of technology out there, but we don’t...
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Manager
Relationship
I can mostly get ahold of Agfa’s support people, and they are mostly able to assist straight away....
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Manager
Functionality and Upgrades
The system is actually quite a good system. The reason why the vendor lost a couple of points is...
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Manager
Functionality and Upgrades
The system doesn't have the functionality we need. The system doesn't give us the adequate reports...
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Manager
Service and Support
I find the vendor's support extremely frustrating. The service desk that we speak with is based in...
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Manager
Lessons Learned
I am unlikely to recommend the product. I actually do like the system, but I am very frustrated by...
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Manager
Service and Support
There have been a lot of frustrations from our point of view. The product has a lot of potential and...
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Manager
ROI / Cost (care and feeding)
The vendor does try to charge us for additional things. My technical services manager called the...
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Manager
Implementation and Training
The quality of the training was very haphazard just because of the knowledge issue. There were a...
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Manager
Future Outlook
The system does work well when we are using it, but we made a few changes because of the structured...
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Manager
Technology
We are unable to burn a CD with the system, so if a doctor wants to take a study and show it at a...
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Manager
Interfacing and Integration
We had some teething problems, but we did set up a new system that was being constructed at the same...
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Director
Service and Support
The short answer to whether we are happy with Agfa is that we are not. We own some of the...
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Director
Sales and Contracting
During the sales process, Agfa didn't dig in deep to understand whether they could really meet our...
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CIO
Relationship
Things are going pretty well. We are looking at expanding our capacity. Whether we would buy the...
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CIO
Implementation and Training
Our Agfa implementation has been really smooth. We have never had to revisit anything in terms of...
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CIO
Other Observations & Comments
I want to know what Agfa is doing in terms of the product direction, what way Agfa is going, and...
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Manager
Functionality and Upgrades
The user interface for the web-based Enterprise Imaging XERO Viewer is good. There is an icon that...
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Manager
Functionality and Upgrades
The study date in Enterprise Imaging XERO Viewer provides flexibility and enables us to search...
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Manager
Functionality and Upgrades
A user is unable to make amendments to studies within the product. It is very difficult to get Agfa...
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Manager
Functionality and Upgrades
Sometimes the report from our cardiology system doesn't merge with the images in Enterprise Imaging...
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Manager
Functionality and Upgrades
A lot of data is inputted into our other systems, including data on the consumables used, the...
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Manager
Service and Support
My impression is that Agfa isn't proactive or responsive when we approach them with a problem.
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Manager
Functionality and Upgrades
When a study is sent from the Agfa system to our department DVD printer, the date of birth printed...
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Manager
ROI / Cost (care and feeding)
Agfa HealthCare is generally pretty good about not charging for every little thing. We sometimes...
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Manager
Functionality and Upgrades
We didn’t know much about the product before we signed up for it because we had only seen it in a...
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Manager
Functionality and Upgrades
The ease of use of the system depends on the type of end user. The system is pretty straightforward...
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Manager
Service and Support
We haven’t really had any new technology from the vendor. I know things are coming down the...
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Manager
Service and Support
Agfa HealthCare’s ongoing support is generally pretty good. The local people are very good. The...
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Manager
Relationship
I don’t know the Agfa HealthCare executives well. From my point of view, the executives engage with...
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Physician
Implementation and Training
Our go-live was reasonable. But most of the time and effort went toward archive migration. There was...
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Physician
Functionality and Upgrades
The system has good remote reporting.
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Physician
Functionality and Upgrades
The biggest challenges for us have been poor voice recognition and subpar scheduling software. We...
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Manager
Service and Support
The product is very stable, and that is good for us because our IMPAX environment wasn’t stable....
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Manager
Other Observations & Comments
While we were transitioning from IMPAX to the new product, the new product still had some bugs, but...
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Manager
Functionality and Upgrades
The system will probably be part of our plans for the next few years. I don’t think we will be doing...
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Manager
Service and Support
The system has some funny bugs, and that is our main frustration with it now. We send all the...
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Manager
Service and Support
I don’t think Agfa HealthCare even makes promises. When they say they are going to do something, it...
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Manager
Other Observations & Comments
Our satisfaction over the next 12 months depends on whether we go ahead with the proposed upgrade....
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Manager
Functionality and Upgrades
Over the next few months, our focus will be on fixing all the current bugs that we have. We have put...
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Manager
Functionality and Upgrades
We do some research, and someone might have a list to import into the system so that he or she can...
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Director
Service and Support
It seems like our relationship with Agfa will get better. Before, it got much worse. It was...
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Director
Service and Support
The only contact that we have is with the same people from Agfa who are now a part of Dedalus...
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Director
Relationship
We were having problems after the sale, and an executive called us to explain that Agfa was going...
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Director
Lessons Learned
We would buy the product again, but the contract should be clearer. When Agfa is involved and...
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Analyst/Coordinator
Relationship
Our partnership with Agfa has been very successful. We work well with their team in our country, and...
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Analyst/Coordinator
Functionality and Upgrades
We migrated from IMPAX to Enterprise Imaging for Radiology, and the new platform works very well. We...
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