Tell us about you
Work Email required
Organization required
First Name required
Last Name required
Job Title required
Phone required (###) ###-####, or int ######...
City required
State/Province required
Tell us about your organization
Looks like we’re already familiar with you!
Please press next to continue with the survey.
Looks like we’re already familiar with you!
According to your account type you are not eligible to take surveys at this time. If this is a mistake, please contact KLAS.
If you are trying to access KLAS research data and reports, an email has been sent to with a link to login.
If the email doesn't appear in your inbox, ask your IT department to add KLASresearch.com to your company spam filter's "whitelist", and check your email's spam folder.
Membership Commitment
In exchange for giving their feedback, healthcare providers can create an account to get access to industry reports, user commentary, and real-time ratings.
By submitting your account request, you are engaged in patient care as either an employee (or contractor) of your provider organization and that you confirm that you have reviewed and agree to abide by the Terms of Use for this website as updated periodically.
To learn more about how we process and protect your personal data, you may view our Privacy policy.
By submitting your account request, you confirm that you have reviewed and agree to abide by the Terms of Use for this website as updated periodically. To learn more about how we process and protect your personal data, you may view our Privacy policy.
By submitting your account request, you confirm that you have reviewed and agree to abide by the Terms of Use for this website as updated periodically.
To learn more about how we process and protect your personal data, you may view our Privacy policy.
To learn more about how we process and protect your personal data, you may view our Privacy policy.
To learn more about how we process and protect your personal data, you may view our Privacy policy.
Thank You! Your information was submitted successfully!
Next Steps - An email has been sent to . Please follow its instructions to verify your email, and login.
If the email doesn't appear in your inbox, try asking your IT department to add KLASresearch.com to your company spam filter's "whitelist", and checking your email's spam folder.
Thank You! Your information was submitted successfully!
Next Steps - A KLAS representative will contact you to discuss working with KLAS, typically within 24 to 48 hours.
If you have any further questions please contact info@klasresearch.com or 1-801-226-5120.
Surprise! Looks like we already have an account for you.
An email has been sent to blah@blah.com with a link to login.
If the email doesn't appear in your inbox, try asking your IT department to add KLASresearch.com to your company spam filter's "whitelist", and checking your email's spam folder.
Enterprise Imaging for Radiology (Non-US) Comments
Filtered view: All
Subject Expert
Commentary Summary
Want to see full details?
User Commentary
Director
We do a huge volume of studies through the system every year. Due to the high ongoing costs for...
Login or Create an Account to see details.
Manager
Agfa is moving beyond their perspective as a normal PACS supplier. Agfa incorporates artificial...
Login or Create an Account to see details.
Manager
Sometimes support is an issue, especially now that we have moved to Agfa Enterprise Imaging for...
Login or Create an Account to see details.
Physician
We will likely reevaluate when our technical refresh is due. The vendor has had some seriously...
Login or Create an Account to see details.
Physician
The current product is radiology based. The cardiology components have improved over time. We need...
Login or Create an Account to see details.
Physician
We were somewhat surprised that some apparently simple technical issue was not solved despite...
Login or Create an Account to see details.
Physician
What works in one country may not work well in another country because of the different healthcare...
Login or Create an Account to see details.
Physician
The system works well. It is generally fast in terms of image storage and retrieval after tweaking....
Login or Create an Account to see details.
Physician
The support staff is local. The vendor is shorthanded, but they always try their best to solve...
Login or Create an Account to see details.
Physician
There was a large number of unsuccessful study migrations from the old system to Enterprise Imaging...
Login or Create an Account to see details.
Physician
The reliability of the system could use some improvement, but even that is not bad. We have some...
Login or Create an Account to see details.
Physician
The speed of the system is very good. We definitely have one of the fastest systems. Overall, we are...
Login or Create an Account to see details.
Physician
The vendor is always very engaging, and the vendor gets back to us promptly. The deployment and...
Login or Create an Account to see details.
Physician
Recently, we had an upgrade, and the whole system stayed up. We didn’t even know we had an upgrade....
Login or Create an Account to see details.
Analyst/Coordinator
Enterprise Imaging for Radiology's usability is great. It has a lot of functionality. Users don't...
Login or Create an Account to see details.
Analyst/Coordinator
Before this solution, we worked with another solution that was really stable but didn't have much...
Login or Create an Account to see details.
Analyst/Coordinator
Agfa HealthCare has made a lot of progress with making the system more stable and adding functions....
Login or Create an Account to see details.
Analyst/Coordinator
We changed our reporting functionality in Enterprise Imaging for Radiology. Our previous product had...
Login or Create an Account to see details.
CIO
Enterprise Imaging for Radiology works fine. It is fully integrated with our core EMR, and it meets...
Login or Create an Account to see details.
CIO
Enterprise Imaging for Radiology is a stable platform. Our teams are satisfied with it. Agfa...
Login or Create an Account to see details.
Director
The product does what it is supposed to, do but there is a lag in a number of processes. The product...
Login or Create an Account to see details.
Director
It would be great to have on-site support, but that has not been forthcoming. We are dealing with a...
Login or Create an Account to see details.
Director
I would tell prospective customers that anything that they want to be done following the contract is...
Login or Create an Account to see details.
Director
The biggest trouble spot for us during the go-live was that it always took a lot longer than the...
Login or Create an Account to see details.
Director
The product does not do half of the things that Agfa HealthCare sold it to us for. We were told that...
Login or Create an Account to see details.
Director
There is a lot of clicking that staff members need to do to use the product. I think some of those...
Login or Create an Account to see details.
Director
Agfa HealthCare has started to get more involved. They will come on-site in the future to see...
Login or Create an Account to see details.
Manager
The system is reliable and is expandable for all medical imaging.
Login or Create an Account to see details.
Manager
Our pain points have to do with the speed and reliability of the system. There are some stability...
Login or Create an Account to see details.
Manager
Agfa doesn't keep all of their promises. Timelines on intense projects are an issue, and we are...
Login or Create an Account to see details.
Manager
I am neutral about the vendor nickel-and-diming. We have some good times where there is no cost, but...
Login or Create an Account to see details.
Manager
The system integration isn't brilliant, but it is above average. We have had some challenges with...
Login or Create an Account to see details.
Manager
The product is end of life at the moment, so we don't get the kind of support we want. We want to do...
Login or Create an Account to see details.
Manager
Training is very difficult for the current product we have. The system is not perfect, and the...
Login or Create an Account to see details.
Manager
The vendor has a vision for their technology, but they haven’t delivered. We don't have any AI from...
Login or Create an Account to see details.
Manager
I believe there is room for improvement around the vendor's service being proactive. We have had...
Login or Create an Account to see details.
Manager
We are going through some changes in our organization at the moment, so our satisfaction level a...
Login or Create an Account to see details.
Manager
I like the support and the scalability of the system. I also like the system's usability and...
Login or Create an Account to see details.
Manager
There were some requirements during the upgrade that were not delivered as promised. Then they gave...
Login or Create an Account to see details.
Manager
During the pandemic, we stop getting the support we needed from Agfa. No one came here due to travel...
Login or Create an Account to see details.
CIO
We had an ongoing problem, and through the escalation system, Agfa has provided a solution. They...
Login or Create an Account to see details.
CIO
Sometimes Agfa doesn't respond to us for an hour. They are never proactive.
Login or Create an Account to see details.
Manager
Agfa's service is not very proactive. We have to keep pushing them when there are support tickets....
Login or Create an Account to see details.
Manager
Sharing using interoperability is the future, but we are not quite there yet. The vendor needs to...
Login or Create an Account to see details.
CIO
We have a good connection with the management. The enterprise imaging performs very well. The...
Login or Create an Account to see details.
CIO
We buy a lot of artificial intelligence from third-party vendors, and we never had a problem...
Login or Create an Account to see details.
CIO
Coordination with Agfa's technical support can be difficult at times.
Login or Create an Account to see details.
CIO
We like the commitment we get from Agfa. We trust them. We want them to focus on helping us get our...
Login or Create an Account to see details.
Manager
The vendor likes to deviate from their promises a lot of times. Some of the major deviation was...
Login or Create an Account to see details.
Manager
I am not getting any response from the vendor executives right now, so their involvement is not...
Login or Create an Account to see details.
Manager
Whatever product the vendor promoted took over a year to get, but the software does work. The...
Login or Create an Account to see details.
Manager
The vendor charges us for everything. I don’t feel as nickel-and-dimed as I do with other vendors,...
Login or Create an Account to see details.
CIO
The vendor's performance changed. We tried to develop things when we first used the product to make...
Login or Create an Account to see details.
CIO
I can imagine that Agfa will develop the organization in an AI-product environment in which they...
Login or Create an Account to see details.
CIO
The vendor is a slow developer and learns from the past. Agfa didn't always get things right the...
Login or Create an Account to see details.
Manager
The new version of the system has improved a lot, and the users seem fine with it. The radiologists...
Login or Create an Account to see details.
Manager
New technology with the vendor is painful. The technology always drags on and on. I am not sure...
Login or Create an Account to see details.
Manager
The product can integrate with a few other products, but it is cumbersome and hard to make that...
Login or Create an Account to see details.
Manager
Once the vendor gets engaged and working with us, things move forward, but the lack of engagement...
Login or Create an Account to see details.
Director
When we submit a support ticket, Agfa’s response time is immediate and really good. Agfa has kept...
Login or Create an Account to see details.
Director
There is no new development coming from Agfa. They finished the product, so we are using the same...
Login or Create an Account to see details.
Director
Sometimes Agfa will reach out to us to let us know whether they need to reset a server, so they are...
Login or Create an Account to see details.
Director
The Agfa executives have delivered on things they have promised, and they deliver on time, so we...
Login or Create an Account to see details.
Director
There are some new modalities that have come out since the implementation of Enterprise Imaging for...
Login or Create an Account to see details.
Director
The ROI that an organization will see with the system depends on the organization’s size. Software...
Login or Create an Account to see details.
Director
We just upgraded the software, and it looks way better than the old version did because that was a...
Login or Create an Account to see details.
Manager
Enterprise Imaging for Radiology is a very robust, solid product. It is pretty indestructible. The...
Login or Create an Account to see details.
Manager
Working with Enterprise Imaging for Radiology is a night-and-day experience compared to using...
Login or Create an Account to see details.
Manager
We were hoping for a couple of new bits of development around obstetrics and prostate mapping. Agfa...
Login or Create an Account to see details.
Manager
The recent update we put in had some new voice recognition features, but mostly the upgrade was...
Login or Create an Account to see details.
Manager
The support wasn't so good at the outset. Agfa identified that they needed some help on that front,...
Login or Create an Account to see details.
Manager
We are looking at Agfa's AI, specifically for mammography use cases. Down the road, we want to...
Login or Create an Account to see details.
Manager
Agfa’s local team and executives are good. We like the site manager but not the service manager. My...
Login or Create an Account to see details.
Manager
I like the way Agfa’s solution organizes our work. I find it lovely that I can convert things into a...
Login or Create an Account to see details.
Manager
The original implementation did not meet the mark. Some things were lacking on the Agfa side and...
Login or Create an Account to see details.
Manager
Enterprise Imaging for Radiology is meeting my needs, but it isn't so good for the hospital sectors...
Login or Create an Account to see details.
Director
The implementation of the system was so rough. Agfa has wonderful people and a good product, but...
Login or Create an Account to see details.
Director
I expect that Agfa knows what we need and can promote products that fit our needs. We have the...
Login or Create an Account to see details.
Director
The reason we upgraded to this solution is that we merged with other organizations and wanted a PACS...
Login or Create an Account to see details.
Director
Agfa has some really good, intelligent people. They have good engineers who think about the systems....
Login or Create an Account to see details.
Director
We had some issues with the speed at which images were transferred and collected from the archive....
Login or Create an Account to see details.
Director
Agfa and our institution underestimated the transition. We thought moving to Enterprise Imaging for...
Login or Create an Account to see details.
Director
I sometimes get the impression that Agfa's people are separated in different departments and don't...
Login or Create an Account to see details.
CIO
We moved to the Agfa system because another hospital in our system already had the Agfa platform and...
Login or Create an Account to see details.
CIO
We have benefited enormously from investing in the at-home workstations. Those come at a cost, but...
Login or Create an Account to see details.
CIO
This product is a way better PACS than IMPAX. We went with this product for two reasons. It is more...
Login or Create an Account to see details.
CIO
Agfa has worked with our EPR vendor to integrate the two systems so that our doctors can access...
Login or Create an Account to see details.
CIO
Agfa completely keeps their promises to us. They are straightforward. If they say they will do...
Login or Create an Account to see details.
CIO
Agfa didn't provide extensive training for us because we had a robust radiology team. Agfa did a bit...
Login or Create an Account to see details.
Director
Enterprise Imaging for Imaging has been here for a while. It is an excellent product. It is very...
Login or Create an Account to see details.
Manager
R&D is the weakest part on Agfa's side. The weakest link is that when things escalate to R&D, they...
Login or Create an Account to see details.
Manager
Agfa has an OEM for a speech software system that is embedded in the Agfa solution. With one upgrade...
Login or Create an Account to see details.
Manager
I love the worklists. They are reliable. I have seen so many other products, and the worklists in...
Login or Create an Account to see details.
Manager
I didn’t request anything from Agfa during the COVID-19 crisis, but they didn’t send any initiatives...
Login or Create an Account to see details.
Manager
For service, we have tier one, tier two, and tier three. When the case cannot be solved by the...
Login or Create an Account to see details.
VP/Other Executive
Enterprise Imaging for Radiology is integrated with our medical record. As a radiologist, I can see...
Login or Create an Account to see details.
VP/Other Executive
We have connected most of our modalities into the Enterprise Imaging for Radiology suite at this...
Login or Create an Account to see details.
VP/Other Executive
As clinical users, we don't work directly with Agfa. We have an intermediary in our IT department....
Login or Create an Account to see details.
VP/Other Executive
Last year, we were having downtime with the system every day for over a week due to the way the...
Login or Create an Account to see details.
VP/Other Executive
Overall, the doctors are more satisfied with the system than dissatisfied with it. Of course, there...
Login or Create an Account to see details.
Manager
We had Agfa help with the solutions for users. But COVID-19 hasn't hugely impacted the PACS. The...
Login or Create an Account to see details.
Manager
The Agfa VNA is simple. The data goes in, and the only thing we need is a solid workflow and a good...
Login or Create an Account to see details.
Manager
Agfa's planning should be better. If they said a new version would be released in May, then it would...
Login or Create an Account to see details.
Manager
Agfa has the implementations and upgrades under control. They know what to do. We have had a couple...
Login or Create an Account to see details.
Manager
Clinicians are able to use the system after a couple of hours of training. We organized some group...
Login or Create an Account to see details.
Manager
Over the past few years, Agfa has made a transition from a very old system to the Enterprise Imaging...
Login or Create an Account to see details.
Manager
I am very pleased with Agfa. 90% of our users are happy with the system. Those users include not...
Login or Create an Account to see details.
Manager
There has been something wrong with the system in our hospital. The whole hospital has been down...
Login or Create an Account to see details.
Analyst/Coordinator
Agfa's support during the COVID-19 crisis has been good. We have not had any inconveniences. The...
Login or Create an Account to see details.
Analyst/Coordinator
Agfa's technical support is great. I see that as one of their greatest strengths.
Login or Create an Account to see details.
Analyst/Coordinator
Agfa needs to improve by offering a better price point. We understand that they offer one of the...
Login or Create an Account to see details.
Analyst/Coordinator
The system integrates very well. Agfa has been very involved with us and has worked very well for...
Login or Create an Account to see details.
Analyst/Coordinator
Enterprise Imaging for Radiology is interesting. The product Agfa had before was very out of date....
Login or Create an Account to see details.
Analyst/Coordinator
I have a regular meeting with an Agfa manager. I don't have a lot to complain about with that...
Login or Create an Account to see details.
VP/Other Executive
Agfa is a vendor of services, but we treat them as a partner. We amplified our number of beds and...
Login or Create an Account to see details.
VP/Other Executive
We use a lot of creativity in the improvements we make. It isn't uncommon for us to demand something...
Login or Create an Account to see details.
VP/Other Executive
Although I am able to develop things on my own or in partnership with Agfa, there is an opportunity...
Login or Create an Account to see details.
VP/Other Executive
The clinical area is very interesting; people like the system a lot. The solution is exceptional. It...
Login or Create an Account to see details.
VP/Other Executive
I have a few interfaces that I need to do with another hospital through the PACS. The system is...
Login or Create an Account to see details.
VP/Other Executive
The implementation took a lot of dedication. There were some weaknesses, but the process was very...
Login or Create an Account to see details.
VP/Other Executive
The solution comes at a high cost. It was only viable for us because we were able to reduce the cost...
Login or Create an Account to see details.
Director
When we send something to R&D, we have no visibility as to when to expect something to happen. There...
Login or Create an Account to see details.
Director
Agfa is probably one of the few vendors that still provides an enterprise solution for imaging, and...
Login or Create an Account to see details.
Director
The integration has been okay; it is complex. During our EMR implementation, Agfa was very...
Login or Create an Account to see details.
Director
Agfa wrote a white paper as COVID-19 started evolving. We started working on dashboards and, at the...
Login or Create an Account to see details.
Director
The vendor needs to adapt to the changing needs of the users by introducing cutting-edge tools such...
Login or Create an Account to see details.
Physician
Depending on Agfa’s performance and whether they can deliver, I am unsure about Agfa being in our...
Login or Create an Account to see details.
Physician
The actual functionality of the product is common for most of the platforms on the market. When it...
Login or Create an Account to see details.
Physician
We didn’t have much disruption during the beginning period of the COVID-19 crisis. New issues have...
Login or Create an Account to see details.
Physician
If Agfa doesn't give us what was promised, then I can’t go around telling people Agfa is great. They...
Login or Create an Account to see details.
Physician
The integration is terrible. I want that to improve. The quality of the reporting is dependent on an...
Login or Create an Account to see details.
Physician
Knowing the full functionality of the enterprise imaging software, I can see that Agfa is able to...
Login or Create an Account to see details.
Manager
If a friend in my region asked whether I recommend Agfa, I would say that I recommend them very...
Login or Create an Account to see details.
Manager
I hope things with Agfa will get better, and I hope we can improve. I would like them to be...
Login or Create an Account to see details.
Manager
We should use the system for structured reporting, but we don't because we don't like the setup for...
Login or Create an Account to see details.
Manager
The implementation was a very long process. We had one pilot site initially, and the updates we were...
Login or Create an Account to see details.
Manager
The system has a context component for analysis in the back end, and that is really useful and...
Login or Create an Account to see details.
Director
Agfa needs to operate more like a partner. It may require them to be a little bit tighter on their...
Login or Create an Account to see details.
Director
We starting having issues as we scaled to additional sites. Agfa told us up front that the system...
Login or Create an Account to see details.
Director
The system doesn't do well when it comes to reporting specifically for the doctor that is reviewing...
Login or Create an Account to see details.
Director
Agfa has taken a transactional approach to our relationship. They had some leadership changes, and...
Login or Create an Account to see details.
Director
We have never gotten out of first gear with Enterprise Imaging for Radiology. We have probably spent...
Login or Create an Account to see details.
Director
Agfa's training team has the necessary expertise and is available. Agfa does a good job in that regard....
Login or Create an Account to see details.
Director
Enterprise Imaging for Radiology is great in terms of its high-resolution images. The system has a...
Login or Create an Account to see details.
Manager
We don’t have any plans to change away from Agfa. The investment we have made into the hardware,...
Login or Create an Account to see details.
Manager
I wouldn’t say we watch other practices, but we have some other practices that have used another...
Login or Create an Account to see details.
Manager
I would buy the Agfa software again. There is definitely a problem with the integration between the...
Login or Create an Account to see details.
Manager
Agfa’s integration with one of our third-party systems isn’t working, and there have been issues...
Login or Create an Account to see details.
Manager
Agfa doesn’t keep their promises. Our region is at a slight disadvantage in terms of resources and...
Login or Create an Account to see details.
Manager
Agfa avoids nickel-and-diming, but we have had some issues with contracting and receiving contracts...
Login or Create an Account to see details.
Manager
I know Agfa’s system very well. For somebody who is not familiar with it, it takes a little while to...
Login or Create an Account to see details.
Manager
Everything comes at a cost with Agfa. There is a lot of technology out there, but we don’t...
Login or Create an Account to see details.
Manager
I can mostly get ahold of Agfa’s support people, and they are mostly able to assist straight away....
Login or Create an Account to see details.
Manager
The system is actually quite a good system. The reason why the vendor lost a couple of points is...
Login or Create an Account to see details.
Manager
The system doesn't have the functionality we need. The system doesn't give us the adequate reports...
Login or Create an Account to see details.
Manager
I find the vendor's support extremely frustrating. The service desk that we speak with is based in...
Login or Create an Account to see details.
Manager
I am unlikely to recommend the product. I actually do like the system, but I am very frustrated by...
Login or Create an Account to see details.
Manager
There have been a lot of frustrations from our point of view. The product has a lot of potential and...
Login or Create an Account to see details.
Manager
The vendor does try to charge us for additional things. My technical services manager called the...
Login or Create an Account to see details.
Manager
The quality of the training was very haphazard just because of the knowledge issue. There were a...
Login or Create an Account to see details.
Manager
The system does work well when we are using it, but we made a few changes because of the structured...
Login or Create an Account to see details.
Manager
We are unable to burn a CD with the system, so if a doctor wants to take a study and show it at a...
Login or Create an Account to see details.
Manager
We had some teething problems, but we did set up a new system that was being constructed at the same...
Login or Create an Account to see details.
Director
The short answer to whether we are happy with Agfa is that we are not. We own some of the...
Login or Create an Account to see details.
Director
During the sales process, Agfa didn't dig in deep to understand whether they could really meet our...
Login or Create an Account to see details.
CIO
Things are going pretty well. We are looking at expanding our capacity. Whether we would buy the...
Login or Create an Account to see details.
CIO
Our Agfa implementation has been really smooth. We have never had to revisit anything in terms of...
Login or Create an Account to see details.
CIO
I want to know what Agfa is doing in terms of the product direction, what way Agfa is going, and...
Login or Create an Account to see details.
Manager
The user interface for the web-based Enterprise Imaging XERO Viewer is good. There is an icon that...
Login or Create an Account to see details.
Manager
The study date in Enterprise Imaging XERO Viewer provides flexibility and enables us to search...
Login or Create an Account to see details.
Manager
A user is unable to make amendments to studies within the product. It is very difficult to get Agfa...
Login or Create an Account to see details.
Manager
Sometimes the report from our cardiology system doesn't merge with the images in Enterprise Imaging...
Login or Create an Account to see details.
Manager
A lot of data is inputted into our other systems, including data on the consumables used, the...
Login or Create an Account to see details.
Manager
My impression is that Agfa isn't proactive or responsive when we approach them with a problem.
Login or Create an Account to see details.
Manager
When a study is sent from the Agfa system to our department DVD printer, the date of birth printed...
Login or Create an Account to see details.
Manager
Agfa HealthCare is generally pretty good about not charging for every little thing. We sometimes...
Login or Create an Account to see details.
Manager
We didn’t know much about the product before we signed up for it because we had only seen it in a...
Login or Create an Account to see details.
Manager
The ease of use of the system depends on the type of end user. The system is pretty straightforward...
Login or Create an Account to see details.
Manager
We haven’t really had any new technology from the vendor. I know things are coming down the...
Login or Create an Account to see details.
Manager
Agfa HealthCare’s ongoing support is generally pretty good. The local people are very good. The...
Login or Create an Account to see details.
Manager
I don’t know the Agfa HealthCare executives well. From my point of view, the executives engage with...
Login or Create an Account to see details.
Physician
Our go-live was reasonable. But most of the time and effort went toward archive migration. There was...
Login or Create an Account to see details.
Physician
The system has good remote reporting.
Login or Create an Account to see details.
Physician
The biggest challenges for us have been poor voice recognition and subpar scheduling software. We...
Login or Create an Account to see details.
Manager
The product is very stable, and that is good for us because our IMPAX environment wasn’t stable....
Login or Create an Account to see details.
Manager
While we were transitioning from IMPAX to the new product, the new product still had some bugs, but...
Login or Create an Account to see details.
Manager
The system will probably be part of our plans for the next few years. I don’t think we will be doing...
Login or Create an Account to see details.
Manager
The system has some funny bugs, and that is our main frustration with it now. We send all the...
Login or Create an Account to see details.
Manager
I don’t think Agfa HealthCare even makes promises. When they say they are going to do something, it...
Login or Create an Account to see details.
Manager
Our satisfaction over the next 12 months depends on whether we go ahead with the proposed upgrade....
Login or Create an Account to see details.
Manager
Over the next few months, our focus will be on fixing all the current bugs that we have. We have put...
Login or Create an Account to see details.
Manager
We do some research, and someone might have a list to import into the system so that he or she can...
Login or Create an Account to see details.
Director
It seems like our relationship with Agfa will get better. Before, it got much worse. It was...
Login or Create an Account to see details.
Director
The only contact that we have is with the same people from Agfa who are now a part of Dedalus...
Login or Create an Account to see details.
Director
We were having problems after the sale, and an executive called us to explain that Agfa was going...
Login or Create an Account to see details.
Director
We would buy the product again, but the contract should be clearer. When Agfa is involved and...
Login or Create an Account to see details.
Analyst/Coordinator
Our partnership with Agfa has been very successful. We work well with their team in our country, and...
Login or Create an Account to see details.
Analyst/Coordinator
We migrated from IMPAX to Enterprise Imaging for Radiology, and the new platform works very well. We...
Login or Create an Account to see details.
Manager
The PACS is very stable. We don’t have interruptions in service. I like the workflow. We can easily...
Login or Create an Account to see details.
Manager
Printing reports is difficult to do in the system. We can’t easily find or extract data from the...
Login or Create an Account to see details.
VP/Other Executive
Agfa offered an innovation for imaging radiology due to the overall global pandemic, but we decided...
Login or Create an Account to see details.
Manager
The only thing Agfa offered us to combat COVID-19 was an enhanced workflow that would allow us to...
Login or Create an Account to see details.
VP/Other Executive
I really like the ability to manage the scheduling for imaging and results. I also feel that we can...
Login or Create an Account to see details.
VP/Other Executive
The worklist is another functionality that I like because we can see things by modalities. Agfa's...
Login or Create an Account to see details.
VP/Other Executive
My overall dissatisfaction with the technical support is so bad that I would not support my...
Login or Create an Account to see details.
VP/Other Executive
The product works fine and meets our needs; it is the poor quality and efficiency of Agfa as a...
Login or Create an Account to see details.
VP/Other Executive
Agfa breaks a lot of promises in particular around their technical support, and the managers are...
Login or Create an Account to see details.
VP/Other Executive
Maybe my perception in about six months’ time will change if Agfa improves their service, but for...
Login or Create an Account to see details.
VP/Other Executive
Generally speaking, Agfa's product is very good. It allows us to manage the diagnostic images in a...
Login or Create an Account to see details.
Manager
We have several performance problems with the integration between our HIS and our EMR for our...
Login or Create an Account to see details.
Manager
One of Agfa's strengths was their call center. The support used to be very good. Once we opened a...
Login or Create an Account to see details.
Manager
Our relationship with Agfa is good. We have trust in each other, as we have been working with Agfa...
Login or Create an Account to see details.
Manager
Agfa has really embraced the concept of the VNA. They also have a devised agnostic web-based viewer...
Login or Create an Account to see details.
Manager
Our migration to this system was so badly managed and so badly done that it significantly delayed...
Login or Create an Account to see details.
Manager
We have scheduled visits a couple of times a year where people come from the vendor’s headquarters....
Login or Create an Account to see details.
Manager
Agfa is pretty good about keeping their promises. We have a very strong, positive relationship with...
Login or Create an Account to see details.
Manager
We can give the recent upgrades a fairly high score. We can't say that the upgrades are top of the...
Login or Create an Account to see details.
Manager
In terms of the platform working as promoted, we spent a lot of time on the configuration. We were...
Login or Create an Account to see details.
Manager
Enterprise Imaging for Radiology is pretty good in terms of supporting our interoperability goals....
Login or Create an Account to see details.
Manager
We have a problem with the delivery of new technology. The vendor takes a longer time to bring out...
Login or Create an Account to see details.
Manager
We have lots of conflicts with the vendor’s innovation and way of doing things. We want them to...
Login or Create an Account to see details.
Manager
We want to see more innovation coming from the vendor’s side, and I think they need to do double the...
Login or Create an Account to see details.
Manager
Our satisfaction with the training for the platform is very high. The training was very high level.
Login or Create an Account to see details.
Manager
I would buy from Agfa again because of the Enterprise Imaging platform. If they had not upgraded, we...
Login or Create an Account to see details.
Manager
The implementation was excellent. Everything went according to plan. The only problem was that we...
Login or Create an Account to see details.
Manager
We only integrated our radiology part with the system. We had plans to integrate other parts, but we...
Login or Create an Account to see details.
Manager
We occasionally have issues, especially with speech recognition, because our people have accents....
Login or Create an Account to see details.
Manager
If a radiologist is writing a report and accidentally clicks the button to say he or she is...
Preferences
Related Blogs
The Shifting Market of Global PACS