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Enterprise Imaging for Radiology (Non-US)
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Eder Lagemann
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User Commentary

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Manager

I was struck by the online training offered by Agfa Healthcare for the implementation. I was hoping...

Sep 2021
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CIO

Enterprise Imaging for Radiology is a good product, and Agfa has good presales engineering service....

Sep 2021
||
(0)
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CIO

Our local support team for our organization can't always provide the support we need. In some cases,...

Sep 2021
||
(0)
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Manager

I have open communication with people on all different levels at Agfa Healthcare. I get prompt...

Sep 2021
||
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Manager

The implementation could have been better. The project manager in charge wasn’t realistic with...

Sep 2021
||
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Manager

The biggest thing that Agfa HealthCare could change to benefit us over the next year would be to do...

Sep 2021
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VP/Other Executive

We moved from IMPAX to Enterprise Imaging for Radiology. Unfortunately, a critical measurement tool...

Sep 2021
||
(0)
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VP/Other Executive

I requested access to Agfa’s portal so I could monitor the progress on our open tickets, and Agfa...

Sep 2021
||
(0)
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VP/Other Executive

I like the new technology in Agfa's solution; it solves a lot of the problems we had with IMPAX. Now...

Sep 2021
||
(0)
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VP/Other Executive

Agfa could provide more documentation and information about the product. We acquired a product that...

Sep 2021
||
(0)
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Director

There are a lot of integration limitations. Those aren't necessarily Agfa's fault, but they impact...

Sep 2021
||
(0)
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Director

We have made requests to Agfa that have just sat unaddressed. We often feel that our suggestions are...

Sep 2021
||
(0)
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Director

The platform itself is not terribly configurable for what we need. There are day-to-day frustrations...

Sep 2021
||
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Director

In viewing reports, there are limitations with knowing who the reporting doctor versus the...

Sep 2021
||
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Director

We had a representative who left, and that person was great. We were very sad to see them go. They...

Sep 2021
||
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Director

With Agfa's model, there are licensing arrangements for different components. The licensing...

Sep 2021
||
(0)
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Director

Our experience has been very good with respect to the product. Provided that the system stays the...

Sep 2021
||
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Manager

We really like working with Agfa HealthCare. They have great people who provide a positive service...

Sep 2021
||
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CIO

Our implementation with Enterprise Imaging for Radiology went really well. Agfa knows its product...

Sep 2021
||
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CIO

It is so good to have a partner like Agfa who treats us as a true strategic partner in our digital...

Sep 2021
||
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CIO

Looking forward, I would recommend that Agfa invest more in business intelligence and analytics. I...

Sep 2021
||
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Director

There are two aspects of working with Agfa HealthCare that we especially appreciate. The first is...

Sep 2021
||
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Director

It would be very useful if the vendor could improve the visualization of their structured dose...

Sep 2021
||
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Manager

We recently had some issues with downtime. The system presented some errors that caused frustration...

Sep 2021
||
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Manager

I like the fact that we have both a RIS and PACS from Agfa. We had two different systems before, but...

Sep 2021
||
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Manager

The support from Agfa is good. On our first contact with the support, the person who answers first...

Sep 2021
||
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Manager

I would like Agfa to actually listen to what their customers are telling them. Agfa tells us that...

Aug 2021
||
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Manager

For future customers, I would suggest that when they develop their workflows, they should make sure...

Aug 2021
||
(0)
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Manager

The service desk people are helpful when we are logging calls. The service desk people take action...

Aug 2021
||
(0)
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Manager

The product could use a lot of improvements. When we first got the product, what we thought we were...

Aug 2021
||
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Manager

In the future, our PACS might be with Agfa, but it might be with a different vendor. At this stage,...

Aug 2021
||
(0)
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Manager

We have a lot of different examples of the applications team overpromising and underdelivering. The...

Aug 2021
||
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Manager

We have implemented a brand-new system, and we have been trying to implement an upgrade to our...

Aug 2021
||
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Manager

The team in our country did not completely understand the product, so there were constant delays...

Aug 2021
||
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Manager

The help desk people are very knowledgeable, but we get blockers when they find an issue and say...

Aug 2021
||
(0)
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Director

We do a huge volume of studies through the system every year. Due to the high ongoing costs for...

May 2021
||
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Manager

Agfa is moving beyond their perspective as a normal PACS supplier. Agfa incorporates artificial...

May 2021
||
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Manager

Sometimes support is an issue, especially now that we have moved to Agfa Enterprise Imaging for...

May 2021
||
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Physician

We will likely reevaluate when our technical refresh is due. The vendor has had some seriously...

May 2021
||
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Physician

The current product is radiology based. The cardiology components have improved over time. We need...

May 2021
||
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Physician

We were somewhat surprised that some apparently simple technical issue was not solved despite...

May 2021
||
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Physician

What works in one country may not work well in another country because of the different healthcare...

May 2021
||
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Physician

The system works well. It is generally fast in terms of image storage and retrieval after tweaking....

May 2021
||
(0)
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Physician

The support staff is local. The vendor is shorthanded, but they always try their best to solve...

May 2021
||
(0)
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Physician

There was a large number of unsuccessful study migrations from the old system to Enterprise Imaging...

May 2021
||
(0)
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Physician

The reliability of the system could use some improvement, but even that is not bad. We have some...

May 2021
||
(0)
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Physician

The speed of the system is very good. We definitely have one of the fastest systems. Overall, we are...

May 2021
||
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Physician

The vendor is always very engaging, and the vendor gets back to us promptly. The deployment and...

May 2021
||
(0)
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Physician

Recently, we had an upgrade, and the whole system stayed up. We didn’t even know we had an upgrade....

May 2021
||
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Analyst/Coordinator

Enterprise Imaging for Radiology's usability is great. It has a lot of functionality. Users don't...

May 2021
||
(0)
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Analyst/Coordinator

Before this solution, we worked with another solution that was really stable but didn't have much...

May 2021
||
(0)
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Analyst/Coordinator

Agfa HealthCare has made a lot of progress with making the system more stable and adding functions....

May 2021
||
(0)
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Analyst/Coordinator

We changed our reporting functionality in Enterprise Imaging for Radiology. Our previous product had...

May 2021
||
(0)
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CIO

Enterprise Imaging for Radiology works fine. It is fully integrated with our core EMR, and it meets...

Apr 2021
||
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CIO

Enterprise Imaging for Radiology is a stable platform. Our teams are satisfied with it. Agfa...

Apr 2021
||
(0)
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Director

The product does what it is supposed to, do but there is a lag in a number of processes. The product...

Apr 2021
||
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Director

It would be great to have on-site support, but that has not been forthcoming. We are dealing with a...

Apr 2021
||
(0)
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Director

I would tell prospective customers that anything that they want to be done following the contract is...

Apr 2021
||
(0)
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Director

The biggest trouble spot for us during the go-live was that it always took a lot longer than the...

Apr 2021
||
(0)
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Director

The product does not do half of the things that Agfa HealthCare sold it to us for. We were told that...

Apr 2021
||
(0)
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Director

There is a lot of clicking that staff members need to do to use the product. I think some of those...

Apr 2021
||
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Director

Agfa HealthCare has started to get more involved. They will come on-site in the future to see...

Apr 2021
||
(0)
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Manager

The system is reliable and is expandable for all medical imaging.

Apr 2021
||
(0)
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Manager

Our pain points have to do with the speed and reliability of the system. There are some stability...

Apr 2021
||
(0)
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Manager

I like the support and the scalability of the system. I also like the system's usability and...

Apr 2021
||
(0)
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Manager

There were some requirements during the upgrade that were not delivered as promised. Then they gave...

Apr 2021
||
(0)
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Manager

During the pandemic, we stop getting the support we needed from Agfa. No one came here due to travel...

Apr 2021
||
(0)
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CIO

We had an ongoing problem, and through the escalation system, Agfa has provided a solution. They...

Apr 2021
||
(0)
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CIO

Sometimes Agfa doesn't respond to us for an hour. They are never proactive.

Apr 2021
||
(0)
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Manager

Agfa's service is not very proactive. We have to keep pushing them when there are support tickets....

Feb 2021
||
(0)
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Manager

Sharing using interoperability is the future, but we are not quite there yet. The vendor needs to...

Feb 2021
||
(0)
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CIO

We have a good connection with the management. The enterprise imaging performs very well. The...

Jan 2021
||
(0)
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CIO

We buy a lot of artificial intelligence from third-party vendors, and we never had a problem...

Jan 2021
||
(0)
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CIO

Coordination with Agfa's technical support can be difficult at times.

Jan 2021
||
(0)
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CIO

We like the commitment we get from Agfa. We trust them. We want them to focus on helping us get our...

Jan 2021
||
(0)
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Manager

The vendor likes to deviate from their promises a lot of times. Some of the major deviation was...

Jan 2021
||
(0)
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Manager

I am not getting any response from the vendor executives right now, so their involvement is not...

Jan 2021
||
(0)
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Manager

Whatever product the vendor promoted took over a year to get, but the software does work. The...

Jan 2021
||
(0)
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Manager

The vendor charges us for everything. I don’t feel as nickel-and-dimed as I do with other vendors,...

Jan 2021
||
(0)
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CIO

The vendor's performance changed. We tried to develop things when we first used the product to make...

Jan 2021
||
(0)
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CIO

I can imagine that Agfa will develop the organization in an AI-product environment in which they...

Jan 2021
||
(0)
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CIO

The vendor is a slow developer and learns from the past. Agfa didn't always get things right the...

Jan 2021
||
(0)
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Manager

The new version of the system has improved a lot, and the users seem fine with it. The radiologists...

Jan 2021
||
(0)
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Manager

New technology with the vendor is painful. The technology always drags on and on. I am not sure...

Jan 2021
||
(0)
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Manager

The product can integrate with a few other products, but it is cumbersome and hard to make that...

Jan 2021
||
(0)
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Manager

Once the vendor gets engaged and working with us, things move forward, but the lack of engagement...

Jan 2021
||
(0)
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Director

When we submit a support ticket, Agfa’s response time is immediate and really good. Agfa has kept...

Jan 2021
||
(0)
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Director

There is no new development coming from Agfa. They finished the product, so we are using the same...

Jan 2021
||
(0)
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Director

Sometimes Agfa will reach out to us to let us know whether they need to reset a server, so they are...

Jan 2021
||
(0)
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Director

The Agfa executives have delivered on things they have promised, and they deliver on time, so we...

Jan 2021
||
(0)
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Director

There are some new modalities that have come out since the implementation of Enterprise Imaging for...

Jan 2021
||
(0)
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Director

The ROI that an organization will see with the system depends on the organization’s size. Software...

Jan 2021
||
(0)
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Director

We just upgraded the software, and it looks way better than the old version did because that was a...

Jan 2021
||
(0)
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Manager

Enterprise Imaging for Radiology is a very robust, solid product. It is pretty indestructible. The...

Jan 2021
||
(0)
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Manager

Working with Enterprise Imaging for Radiology is a night-and-day experience compared to using...

Jan 2021
||
(0)
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Manager

We were hoping for a couple of new bits of development around obstetrics and prostate mapping. Agfa...

Jan 2021
||
(0)
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Manager

The recent update we put in had some new voice recognition features, but mostly the upgrade was...

Jan 2021
||
(0)
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 or  to see details.

Manager

The support wasn't so good at the outset. Agfa identified that they needed some help on that front,...

Jan 2021
||
(0)
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Manager

We are looking at Agfa's AI, specifically for mammography use cases. Down the road, we want to...

Jan 2021
||
(0)
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 or  to see details.

Manager

Agfa’s local team and executives are good. We like the site manager but not the service manager. My...

Dec 2020
||
(0)
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Manager

I like the way Agfa’s solution organizes our work. I find it lovely that I can convert things into a...

Dec 2020
||
(0)
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Manager

The original implementation did not meet the mark. Some things were lacking on the Agfa side and...

Dec 2020
||
(0)
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Manager

Enterprise Imaging for Radiology is meeting my needs, but it isn't so good for the hospital sectors...

Dec 2020
||
(0)
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Director

The implementation of the system was so rough. Agfa has wonderful people and a good product, but...

Dec 2020
||
(0)
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Director

I expect that Agfa knows what we need and can promote products that fit our needs. We have the...

Dec 2020
||
(0)
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Director

The reason we upgraded to this solution is that we merged with other organizations and wanted a PACS...

Dec 2020
||
(0)
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Director

Agfa has some really good, intelligent people. They have good engineers who think about the systems....

Dec 2020
||
(0)
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Director

We had some issues with the speed at which images were transferred and collected from the archive....

Dec 2020
||
(0)
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Director

Agfa and our institution underestimated the transition. We thought moving to Enterprise Imaging for...

Dec 2020
||
(0)
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Director

I sometimes get the impression that Agfa's people are separated in different departments and don't...

Dec 2020
||
(0)
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CIO

We moved to the Agfa system because another hospital in our system already had the Agfa platform and...

Dec 2020
||
(0)
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CIO

We have benefited enormously from investing in the at-home workstations. Those come at a cost, but...

Dec 2020
||
(0)
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CIO

This product is a way better PACS than IMPAX. We went with this product for two reasons. It is more...

Dec 2020
||
(0)
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CIO

Agfa has worked with our EPR vendor to integrate the two systems so that our doctors can access...

Dec 2020
||
(0)
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CIO

Agfa completely keeps their promises to us. They are straightforward. If they say they will do...

Dec 2020
||
(0)
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CIO

Agfa didn't provide extensive training for us because we had a robust radiology team. Agfa did a bit...

Dec 2020
||
(0)
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Director

Enterprise Imaging for Imaging has been here for a while. It is an excellent product. It is very...

Dec 2020
||
(0)
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Manager

R&D is the weakest part on Agfa's side. The weakest link is that when things escalate to R&D, they...

Nov 2020
||
(0)
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Manager

Agfa has an OEM for a speech software system that is embedded in the Agfa solution. With one upgrade...

Nov 2020
||
(0)
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Manager

I love the worklists. They are reliable. I have seen so many other products, and the worklists in...

Nov 2020
||
(0)
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Manager

I didn’t request anything from Agfa during the COVID-19 crisis, but they didn’t send any initiatives...

Nov 2020
||
(0)
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 or  to see details.

Manager

For service, we have tier one, tier two, and tier three. When the case cannot be solved by the...

Nov 2020
||
(0)
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VP/Other Executive

Enterprise Imaging for Radiology is integrated with our medical record. As a radiologist, I can see...

Nov 2020
||
(0)
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VP/Other Executive

We have connected most of our modalities into the Enterprise Imaging for Radiology suite at this...

Nov 2020
||
(0)
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VP/Other Executive

As clinical users, we don't work directly with Agfa. We have an intermediary in our IT department....

Nov 2020
||
(0)
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VP/Other Executive

Last year, we were having downtime with the system every day for over a week due to the way the...

Nov 2020
||
(0)
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 or  to see details.

VP/Other Executive

Overall, the doctors are more satisfied with the system than dissatisfied with it. Of course, there...

Nov 2020
||
(0)
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Manager

We had Agfa help with the solutions for users. But COVID-19 hasn't hugely impacted the PACS. The...

Nov 2020
||
(0)
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Manager

The Agfa VNA is simple. The data goes in, and the only thing we need is a solid workflow and a good...

Nov 2020
||
(0)
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 or  to see details.

Manager

Agfa's planning should be better. If they said a new version would be released in May, then it would...

Nov 2020
||
(0)
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 or  to see details.

Manager

Agfa has the implementations and upgrades under control. They know what to do. We have had a couple...

Nov 2020
||
(0)
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Manager

Clinicians are able to use the system after a couple of hours of training. We organized some group...

Nov 2020
||
(0)
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Manager

Over the past few years, Agfa has made a transition from a very old system to the Enterprise Imaging...

Nov 2020
||
(0)
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Manager

I am very pleased with Agfa. 90% of our users are happy with the system. Those users include not...

Nov 2020
||
(0)
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 or  to see details.

Manager

There has been something wrong with the system in our hospital. The whole hospital has been down...

Nov 2020
||
(0)
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 or  to see details.

Analyst/Coordinator

Agfa's support during the COVID-19 crisis has been good. We have not had any inconveniences. The...

Oct 2020
||
(0)
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Analyst/Coordinator

Agfa's technical support is great. I see that as one of their greatest strengths.

Oct 2020
||
(0)
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 or  to see details.

Analyst/Coordinator

Agfa needs to improve by offering a better price point. We understand that they offer one of the...

Oct 2020
||
(0)
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 or  to see details.

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