Enterprise Imaging for Radiology (Non-US)
Filtered view: All

Subject Expert
Eder Lagemann
Research Director
KLAS Research Director - Eder Lagemann
 
View Advanced Filters
Advanced Filters
Region Filters
Job Level
Comment Type
Overall Satisfaction
Click stars to filter
By Month
1
6
12
24
36
By Date Range
Comment Categories

Featured  Report

Preferences

   Bookmark

Commentary Summary

Positive
##%
Neither
##%
Negative
##%
to see the full dataset.

if you don't have a login, getting started is easy.

Provider Organizations
Fill out our registration form to verify your organization.
HIT Companies
Contact a KLAS representative for plans and pricing.

User Commentary

Sort by
Manager

The main reason to stay with Agfa is their call center. Since it is local and focuses on a very...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We have used Agfa HealthCare as long as we have because we are happy with them. Agfa HealthCare has...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Enterprise Imaging for Radiology has a fabulous layout, and the functionality is so easy. There is...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

In the future, Agfa HealthCare could improve by adding other languages to the system. Some areas in...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Our relationship with Agfa HealthCare is like a marriage. The relationship is not about a vendor or...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

I would like Agfa HealthCare to focus on training us in a more proactive way. If they have a new...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Sometimes we think integration would only take an Agfa engineer half a day to do, yet the...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We moved to Agfa’s Enterprise Imaging for Radiology product so that we could share images across our...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

In terms of the system’s performance, we haven’t had a period of unplanned downtime in quite a...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The Agfa service desk people weren’t very knowledgeable about Enterprise Imaging for Radiology at...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The learning curve for the workflows was a little steep in the beginning, but we had Agfa to guide...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Agfa is working on allowing Enterprise Imaging for Radiology to connect the health systems in our...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Agfa is very good to work with, and they are better now than they were with the old solution. Agfa...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We will stick with Agfa for a while. The system does what we need it to do. I haven’t seen many...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We don’t get a lot of extra costs for Enterprise Imaging for Radiology because Agfa has shown us how...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

We have struggled with the hanging protocols. I am very happy now, and I presume all our colleagues...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Agfa delivers AI technology. The question is whether or not we are prepared to pay for it. The...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

I don't deal directly with Agfa. We have a PACS manager, so I go to them, and they have to deal with...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Recently, Agfa organized a day where they showed off their new products and plans for the future....

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

In terms of our reporting priorities, we have managed to get a color-coding priority system, and it...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

We have a problem with the EPR integration. There is an interaction between the output and the...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

We have had to do a lot of work in the background to make things appear the way we want them to...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Agfa had some financial trouble recently, so they are trying to get every possible dollar they can....

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Agfa had huge problems when they introduced the product. However, the product has been very stable...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Agfa's system is missing AI functionality. They haven't actively entered the AI world.

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

The task-driven workflow works well for allocating work for our consultants. The vendor has a clear...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

We experienced statewide stability issues for many months with no real clear plan for a resolution....

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

The biggest thing Agfa HealthCare could do is give us the ability to automate results distribution...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Enterprise Imaging for Radiology is pretty good. We don't really have anything to compare it to. I...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

We have to have a separate system because we are missing the admin and vetting side in Enterprise...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Our contracts are all encompassing for support, but we have to pay for licenses and handsets. I know...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Agfa's implementation services were very good. The implementation was very unusual because we had to...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Agfa HealthCare wants to do good when it comes to helping us achieve our interoperability goals, but...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

In general, everything is going very well with the system. When we moved to it from IMPAX, we saw...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The analytics piece of the system is not fully developed.

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Agfa has a local team as well as a more regional team that supports them. They are present with us....

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Our experience with the product is fine. The product is very stable, so the downtime is fairly low,...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

My main concern is that the response time from the technical support people is sometimes a little...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

A lot of the product capabilities are still under development. I was expecting more in terms of the...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Generally speaking, the Agfa system is meeting our needs. It is stable and robust, and the general...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

I would like Agfa to have a closer relationship with us and to be more empowered to resolve our...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

The solution is a lighter software than what we previously used. The most important thing about...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

We got an upgrade for the system a while back, and we are happy with it. Things are reported in a...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

I was struck by the online training offered by Agfa Healthcare for the implementation. I was hoping...

Sep 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Enterprise Imaging for Radiology is a good product, and Agfa has good presales engineering service....

Sep 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Our local support team for our organization can't always provide the support we need. In some cases,...

Sep 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

I have open communication with people on all different levels at Agfa Healthcare. I get prompt...

Sep 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The implementation could have been better. The project manager in charge wasn’t realistic with...

Sep 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The biggest thing that Agfa HealthCare could change to benefit us over the next year would be to do...

Sep 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

We moved from IMPAX to Enterprise Imaging for Radiology. Unfortunately, a critical measurement tool...

Sep 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

I requested access to Agfa’s portal so I could monitor the progress on our open tickets, and Agfa...

Sep 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

I like the new technology in Agfa's solution; it solves a lot of the problems we had with IMPAX. Now...

Sep 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Agfa could provide more documentation and information about the product. We acquired a product that...

Sep 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

There are a lot of integration limitations. Those aren't necessarily Agfa's fault, but they impact...

Sep 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We have made requests to Agfa that have just sat unaddressed. We often feel that our suggestions are...

Sep 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The platform itself is not terribly configurable for what we need. There are day-to-day frustrations...

Sep 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

In viewing reports, there are limitations with knowing who the reporting doctor versus the...

Sep 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We had a representative who left, and that person was great. We were very sad to see them go. They...

Sep 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

With Agfa's model, there are licensing arrangements for different components. The licensing...

Sep 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Our experience has been very good with respect to the product. Provided that the system stays the...

Sep 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We really like working with Agfa HealthCare. They have great people who provide a positive service...

Sep 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Our implementation with Enterprise Imaging for Radiology went really well. Agfa knows its product...

Sep 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

It is so good to have a partner like Agfa who treats us as a true strategic partner in our digital...

Sep 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Looking forward, I would recommend that Agfa invest more in business intelligence and analytics. I...

Sep 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

There are two aspects of working with Agfa HealthCare that we especially appreciate. The first is...

Sep 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

It would be very useful if the vendor could improve the visualization of their structured dose...

Sep 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We recently had some issues with downtime. The system presented some errors that caused frustration...

Sep 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

I like the fact that we have both a RIS and PACS from Agfa. We had two different systems before, but...

Sep 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The support from Agfa is good. On our first contact with the support, the person who answers first...

Sep 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

I would like Agfa to actually listen to what their customers are telling them. Agfa tells us that...

Aug 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

For future customers, I would suggest that when they develop their workflows, they should make sure...

Aug 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The service desk people are helpful when we are logging calls. The service desk people take action...

Aug 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The product could use a lot of improvements. When we first got the product, what we thought we were...

Aug 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

In the future, our PACS might be with Agfa, but it might be with a different vendor. At this stage,...

Aug 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We have a lot of different examples of the applications team overpromising and underdelivering. The...

Aug 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We have implemented a brand-new system, and we have been trying to implement an upgrade to our...

Aug 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The team in our country did not completely understand the product, so there were constant delays...

Aug 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The help desk people are very knowledgeable, but we get blockers when they find an issue and say...

Aug 2021
||
(0)
 Thank you  Helpful

 or  to see details.

 Download as Excel  Print / Save as PDF
Related Articles