Cybersecurity Is Critical in Today's Environment
Enterprise Imaging for Radiology (Non-US)
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Subject Expert
Eder Lagemann
Research Director
Commentary Summary
User Commentary
Manager
I was struck by the online training offered by Agfa Healthcare for the implementation. I was hoping...
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CIO
Enterprise Imaging for Radiology is a good product, and Agfa has good presales engineering service....
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CIO
Our local support team for our organization can't always provide the support we need. In some cases,...
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Manager
I have open communication with people on all different levels at Agfa Healthcare. I get prompt...
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Manager
The implementation could have been better. The project manager in charge wasn’t realistic with...
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Manager
The biggest thing that Agfa HealthCare could change to benefit us over the next year would be to do...
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VP/Other Executive
We moved from IMPAX to Enterprise Imaging for Radiology. Unfortunately, a critical measurement tool...
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VP/Other Executive
I requested access to Agfa’s portal so I could monitor the progress on our open tickets, and Agfa...
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VP/Other Executive
I like the new technology in Agfa's solution; it solves a lot of the problems we had with IMPAX. Now...
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VP/Other Executive
Agfa could provide more documentation and information about the product. We acquired a product that...
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Director
There are a lot of integration limitations. Those aren't necessarily Agfa's fault, but they impact...
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Director
We have made requests to Agfa that have just sat unaddressed. We often feel that our suggestions are...
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Director
The platform itself is not terribly configurable for what we need. There are day-to-day frustrations...
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Director
In viewing reports, there are limitations with knowing who the reporting doctor versus the...
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Director
We had a representative who left, and that person was great. We were very sad to see them go. They...
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Director
With Agfa's model, there are licensing arrangements for different components. The licensing...
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Director
Our experience has been very good with respect to the product. Provided that the system stays the...
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Manager
We really like working with Agfa HealthCare. They have great people who provide a positive service...
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CIO
Our implementation with Enterprise Imaging for Radiology went really well. Agfa knows its product...
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CIO
It is so good to have a partner like Agfa who treats us as a true strategic partner in our digital...
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CIO
Looking forward, I would recommend that Agfa invest more in business intelligence and analytics. I...
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Director
There are two aspects of working with Agfa HealthCare that we especially appreciate. The first is...
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Director
It would be very useful if the vendor could improve the visualization of their structured dose...
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Manager
We recently had some issues with downtime. The system presented some errors that caused frustration...
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Manager
I like the fact that we have both a RIS and PACS from Agfa. We had two different systems before, but...
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Manager
The support from Agfa is good. On our first contact with the support, the person who answers first...
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Manager
I would like Agfa to actually listen to what their customers are telling them. Agfa tells us that...
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Manager
For future customers, I would suggest that when they develop their workflows, they should make sure...
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Manager
The service desk people are helpful when we are logging calls. The service desk people take action...
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Manager
The product could use a lot of improvements. When we first got the product, what we thought we were...
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Manager
In the future, our PACS might be with Agfa, but it might be with a different vendor. At this stage,...
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Manager
We have a lot of different examples of the applications team overpromising and underdelivering. The...
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Manager
We have implemented a brand-new system, and we have been trying to implement an upgrade to our...
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Manager
The team in our country did not completely understand the product, so there were constant delays...
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Manager
The help desk people are very knowledgeable, but we get blockers when they find an issue and say...
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Director
We do a huge volume of studies through the system every year. Due to the high ongoing costs for...
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Manager
Agfa is moving beyond their perspective as a normal PACS supplier. Agfa incorporates artificial...
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Manager
Sometimes support is an issue, especially now that we have moved to Agfa Enterprise Imaging for...
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Physician
We will likely reevaluate when our technical refresh is due. The vendor has had some seriously...
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Physician
The current product is radiology based. The cardiology components have improved over time. We need...
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Physician
We were somewhat surprised that some apparently simple technical issue was not solved despite...
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Physician
What works in one country may not work well in another country because of the different healthcare...
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Physician
The system works well. It is generally fast in terms of image storage and retrieval after tweaking....
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Physician
The support staff is local. The vendor is shorthanded, but they always try their best to solve...
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Physician
There was a large number of unsuccessful study migrations from the old system to Enterprise Imaging...
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Physician
The reliability of the system could use some improvement, but even that is not bad. We have some...
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Physician
The speed of the system is very good. We definitely have one of the fastest systems. Overall, we are...
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Physician
The vendor is always very engaging, and the vendor gets back to us promptly. The deployment and...
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Physician
Recently, we had an upgrade, and the whole system stayed up. We didn’t even know we had an upgrade....
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Analyst/Coordinator
Enterprise Imaging for Radiology's usability is great. It has a lot of functionality. Users don't...
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Analyst/Coordinator
Before this solution, we worked with another solution that was really stable but didn't have much...
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Analyst/Coordinator
Agfa HealthCare has made a lot of progress with making the system more stable and adding functions....
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Analyst/Coordinator
We changed our reporting functionality in Enterprise Imaging for Radiology. Our previous product had...
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CIO
Enterprise Imaging for Radiology works fine. It is fully integrated with our core EMR, and it meets...
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CIO
Enterprise Imaging for Radiology is a stable platform. Our teams are satisfied with it. Agfa...
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Director
The product does what it is supposed to, do but there is a lag in a number of processes. The product...
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Director
It would be great to have on-site support, but that has not been forthcoming. We are dealing with a...
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Director
I would tell prospective customers that anything that they want to be done following the contract is...
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Director
The biggest trouble spot for us during the go-live was that it always took a lot longer than the...
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Director
The product does not do half of the things that Agfa HealthCare sold it to us for. We were told that...
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Director
There is a lot of clicking that staff members need to do to use the product. I think some of those...
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Director
Agfa HealthCare has started to get more involved. They will come on-site in the future to see...
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Manager
The system is reliable and is expandable for all medical imaging.
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Manager
Our pain points have to do with the speed and reliability of the system. There are some stability...
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Manager
I like the support and the scalability of the system. I also like the system's usability and...
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Manager
There were some requirements during the upgrade that were not delivered as promised. Then they gave...
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Manager
During the pandemic, we stop getting the support we needed from Agfa. No one came here due to travel...
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CIO
We had an ongoing problem, and through the escalation system, Agfa has provided a solution. They...
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CIO
Sometimes Agfa doesn't respond to us for an hour. They are never proactive.
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Manager
Agfa's service is not very proactive. We have to keep pushing them when there are support tickets....
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Manager
Sharing using interoperability is the future, but we are not quite there yet. The vendor needs to...
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CIO
We have a good connection with the management. The enterprise imaging performs very well. The...
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CIO
We buy a lot of artificial intelligence from third-party vendors, and we never had a problem...
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CIO
Coordination with Agfa's technical support can be difficult at times.
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CIO
We like the commitment we get from Agfa. We trust them. We want them to focus on helping us get our...
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Manager
The vendor likes to deviate from their promises a lot of times. Some of the major deviation was...
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Manager
I am not getting any response from the vendor executives right now, so their involvement is not...
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Manager
Whatever product the vendor promoted took over a year to get, but the software does work. The...
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Manager
The vendor charges us for everything. I don’t feel as nickel-and-dimed as I do with other vendors,...
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CIO
The vendor's performance changed. We tried to develop things when we first used the product to make...
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CIO
I can imagine that Agfa will develop the organization in an AI-product environment in which they...
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CIO
The vendor is a slow developer and learns from the past. Agfa didn't always get things right the...
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Manager
The new version of the system has improved a lot, and the users seem fine with it. The radiologists...
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Manager
New technology with the vendor is painful. The technology always drags on and on. I am not sure...
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Manager
The product can integrate with a few other products, but it is cumbersome and hard to make that...
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Manager
Once the vendor gets engaged and working with us, things move forward, but the lack of engagement...
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Director
When we submit a support ticket, Agfa’s response time is immediate and really good. Agfa has kept...
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Director
There is no new development coming from Agfa. They finished the product, so we are using the same...
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Director
Sometimes Agfa will reach out to us to let us know whether they need to reset a server, so they are...
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Director
The Agfa executives have delivered on things they have promised, and they deliver on time, so we...
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Director
There are some new modalities that have come out since the implementation of Enterprise Imaging for...
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Director
The ROI that an organization will see with the system depends on the organization’s size. Software...
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Director
We just upgraded the software, and it looks way better than the old version did because that was a...
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Manager
Enterprise Imaging for Radiology is a very robust, solid product. It is pretty indestructible. The...
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Manager
Working with Enterprise Imaging for Radiology is a night-and-day experience compared to using...
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Manager
We were hoping for a couple of new bits of development around obstetrics and prostate mapping. Agfa...
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Manager
The recent update we put in had some new voice recognition features, but mostly the upgrade was...
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Manager
The support wasn't so good at the outset. Agfa identified that they needed some help on that front,...
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Manager
We are looking at Agfa's AI, specifically for mammography use cases. Down the road, we want to...
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Manager
Agfa’s local team and executives are good. We like the site manager but not the service manager. My...
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Manager
I like the way Agfa’s solution organizes our work. I find it lovely that I can convert things into a...
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Manager
The original implementation did not meet the mark. Some things were lacking on the Agfa side and...
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Manager
Enterprise Imaging for Radiology is meeting my needs, but it isn't so good for the hospital sectors...
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Director
The implementation of the system was so rough. Agfa has wonderful people and a good product, but...
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Director
I expect that Agfa knows what we need and can promote products that fit our needs. We have the...
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Director
The reason we upgraded to this solution is that we merged with other organizations and wanted a PACS...
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Director
Agfa has some really good, intelligent people. They have good engineers who think about the systems....
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Director
We had some issues with the speed at which images were transferred and collected from the archive....
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Director
Agfa and our institution underestimated the transition. We thought moving to Enterprise Imaging for...
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Director
I sometimes get the impression that Agfa's people are separated in different departments and don't...
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CIO
We moved to the Agfa system because another hospital in our system already had the Agfa platform and...
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CIO
We have benefited enormously from investing in the at-home workstations. Those come at a cost, but...
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CIO
This product is a way better PACS than IMPAX. We went with this product for two reasons. It is more...
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CIO
Agfa has worked with our EPR vendor to integrate the two systems so that our doctors can access...
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CIO
Agfa completely keeps their promises to us. They are straightforward. If they say they will do...
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CIO
Agfa didn't provide extensive training for us because we had a robust radiology team. Agfa did a bit...
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Director
Enterprise Imaging for Imaging has been here for a while. It is an excellent product. It is very...
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Manager
R&D is the weakest part on Agfa's side. The weakest link is that when things escalate to R&D, they...
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Manager
Agfa has an OEM for a speech software system that is embedded in the Agfa solution. With one upgrade...
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Manager
I love the worklists. They are reliable. I have seen so many other products, and the worklists in...
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Manager
I didn’t request anything from Agfa during the COVID-19 crisis, but they didn’t send any initiatives...
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Manager
For service, we have tier one, tier two, and tier three. When the case cannot be solved by the...
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VP/Other Executive
Enterprise Imaging for Radiology is integrated with our medical record. As a radiologist, I can see...
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VP/Other Executive
We have connected most of our modalities into the Enterprise Imaging for Radiology suite at this...
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VP/Other Executive
As clinical users, we don't work directly with Agfa. We have an intermediary in our IT department....
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VP/Other Executive
Last year, we were having downtime with the system every day for over a week due to the way the...
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VP/Other Executive
Overall, the doctors are more satisfied with the system than dissatisfied with it. Of course, there...
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Manager
We had Agfa help with the solutions for users. But COVID-19 hasn't hugely impacted the PACS. The...
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Manager
The Agfa VNA is simple. The data goes in, and the only thing we need is a solid workflow and a good...
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Manager
Agfa's planning should be better. If they said a new version would be released in May, then it would...
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Manager
Agfa has the implementations and upgrades under control. They know what to do. We have had a couple...
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Manager
Clinicians are able to use the system after a couple of hours of training. We organized some group...
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Manager
Over the past few years, Agfa has made a transition from a very old system to the Enterprise Imaging...
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Manager
I am very pleased with Agfa. 90% of our users are happy with the system. Those users include not...
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Manager
There has been something wrong with the system in our hospital. The whole hospital has been down...
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Analyst/Coordinator
Agfa's support during the COVID-19 crisis has been good. We have not had any inconveniences. The...
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Analyst/Coordinator
Agfa's technical support is great. I see that as one of their greatest strengths.
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Analyst/Coordinator
Agfa needs to improve by offering a better price point. We understand that they offer one of the...
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