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Enterprise Imaging for Radiology (Non-US) Comments
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Subject Expert
Commentary Summary
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User Commentary
Physician
We will likely reevaluate when our technical refresh is due. The vendor has had some seriously...
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Physician
The current product is radiology based. The cardiology components have improved over time. We need...
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Physician
We were somewhat surprised that some apparently simple technical issue was not solved despite...
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Physician
What works in one country may not work well in another country because of the different healthcare...
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Physician
The system works well. It is generally fast in terms of image storage and retrieval after tweaking....
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Physician
The support staff is local. The vendor is shorthanded, but they always try their best to solve...
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Physician
There was a large number of unsuccessful study migrations from the old system to Enterprise Imaging...
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Physician
The reliability of the system could use some improvement, but even that is not bad. We have some...
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Physician
The speed of the system is very good. We definitely have one of the fastest systems. Overall, we are...
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Physician
The vendor is always very engaging, and the vendor gets back to us promptly. The deployment and...
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Physician
Recently, we had an upgrade, and the whole system stayed up. We didn’t even know we had an upgrade....
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Analyst/Coordinator
Enterprise Imaging for Radiology's usability is great. It has a lot of functionality. Users don't...
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Analyst/Coordinator
Before this solution, we worked with another solution that was really stable but didn't have much...
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Analyst/Coordinator
Agfa HealthCare has made a lot of progress with making the system more stable and adding functions....
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Analyst/Coordinator
We changed our reporting functionality in Enterprise Imaging for Radiology. Our previous product had...
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CIO
Enterprise Imaging for Radiology works fine. It is fully integrated with our core EMR, and it meets...
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CIO
Enterprise Imaging for Radiology is a stable platform. Our teams are satisfied with it. Agfa...
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Director
The product does what it is supposed to, do but there is a lag in a number of processes. The product...
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Director
It would be great to have on-site support, but that has not been forthcoming. We are dealing with a...
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Director
I would tell prospective customers that anything that they want to be done following the contract is...
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Director
The biggest trouble spot for us during the go-live was that it always took a lot longer than the...
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Director
The product does not do half of the things that Agfa HealthCare sold it to us for. We were told that...
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Director
There is a lot of clicking that staff members need to do to use the product. I think some of those...
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Director
Agfa HealthCare has started to get more involved. They will come on-site in the future to see...
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Manager
The system is reliable and is expandable for all medical imaging.
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Manager
Our pain points have to do with the speed and reliability of the system. There are some stability...
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Manager
Agfa doesn't keep all of their promises. Timelines on intense projects are an issue, and we are...
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Manager
I am neutral about the vendor nickel-and-diming. We have some good times where there is no cost, but...
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Manager
The system integration isn't brilliant, but it is above average. We have had some challenges with...
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Manager
The product is end of life at the moment, so we don't get the kind of support we want. We want to do...
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Manager
Training is very difficult for the current product we have. The system is not perfect, and the...
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Manager
The vendor has a vision for their technology, but they haven’t delivered. We don't have any AI from...
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Manager
I believe there is room for improvement around the vendor's service being proactive. We have had...
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Manager
We are going through some changes in our organization at the moment, so our satisfaction level a...
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Manager
I like the support and the scalability of the system. I also like the system's usability and...
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Manager
There were some requirements during the upgrade that were not delivered as promised. Then they gave...
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Manager
During the pandemic, we stop getting the support we needed from Agfa. No one came here due to travel...
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CIO
We had an ongoing problem, and through the escalation system, Agfa has provided a solution. They...
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CIO
Sometimes Agfa doesn't respond to us for an hour. They are never proactive.
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Manager
Agfa's service is not very proactive. We have to keep pushing them when there are support tickets....
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Manager
Sharing using interoperability is the future, but we are not quite there yet. The vendor needs to...
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CIO
We have a good connection with the management. The enterprise imaging performs very well. The...
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CIO
We buy a lot of artificial intelligence from third-party vendors, and we never had a problem...
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CIO
Coordination with Agfa's technical support can be difficult at times.
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CIO
We like the commitment we get from Agfa. We trust them. We want them to focus on helping us get our...
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Manager
The vendor likes to deviate from their promises a lot of times. Some of the major deviation was...
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Manager
I am not getting any response from the vendor executives right now, so their involvement is not...
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Manager
Whatever product the vendor promoted took over a year to get, but the software does work. The...
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Manager
The vendor charges us for everything. I don’t feel as nickel-and-dimed as I do with other vendors,...
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CIO
The vendor's performance changed. We tried to develop things when we first used the product to make...
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CIO
I can imagine that Agfa will develop the organization in an AI-product environment in which they...
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CIO
The vendor is a slow developer and learns from the past. Agfa didn't always get things right the...
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Manager
The new version of the system has improved a lot, and the users seem fine with it. The radiologists...
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Manager
New technology with the vendor is painful. The technology always drags on and on. I am not sure...
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Manager
The product can integrate with a few other products, but it is cumbersome and hard to make that...
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Manager
Once the vendor gets engaged and working with us, things move forward, but the lack of engagement...
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Director
When we submit a support ticket, Agfa’s response time is immediate and really good. Agfa has kept...
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Director
There is no new development coming from Agfa. They finished the product, so we are using the same...
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Director
Sometimes Agfa will reach out to us to let us know whether they need to reset a server, so they are...
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Director
The Agfa executives have delivered on things they have promised, and they deliver on time, so we...
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Director
There are some new modalities that have come out since the implementation of Enterprise Imaging for...
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Director
The ROI that an organization will see with the system depends on the organization’s size. Software...
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Director
We just upgraded the software, and it looks way better than the old version did because that was a...
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Manager
Enterprise Imaging for Radiology is a very robust, solid product. It is pretty indestructible. The...
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Manager
Working with Enterprise Imaging for Radiology is a night-and-day experience compared to using...
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Manager
We were hoping for a couple of new bits of development around obstetrics and prostate mapping. Agfa...
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Manager
The recent update we put in had some new voice recognition features, but mostly the upgrade was...
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Manager
The support wasn't so good at the outset. Agfa identified that they needed some help on that front,...
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Manager
We are looking at Agfa's AI, specifically for mammography use cases. Down the road, we want to...
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Manager
Agfa’s local team and executives are good. We like the site manager but not the service manager. My...
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Manager
I like the way Agfa’s solution organizes our work. I find it lovely that I can convert things into a...
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Manager
The original implementation did not meet the mark. Some things were lacking on the Agfa side and...
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Manager
Enterprise Imaging for Radiology is meeting my needs, but it isn't so good for the hospital sectors...
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Director
The implementation of the system was so rough. Agfa has wonderful people and a good product, but...
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Director
I expect that Agfa knows what we need and can promote products that fit our needs. We have the...
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Director
The reason we upgraded to this solution is that we merged with other organizations and wanted a PACS...
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Director
Agfa has some really good, intelligent people. They have good engineers who think about the systems....
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Director
We had some issues with the speed at which images were transferred and collected from the archive....
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Director
Agfa and our institution underestimated the transition. We thought moving to Enterprise Imaging for...
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Director
I sometimes get the impression that Agfa's people are separated in different departments and don't...
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CIO
We moved to the Agfa system because another hospital in our system already had the Agfa platform and...
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CIO
We have benefited enormously from investing in the at-home workstations. Those come at a cost, but...
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CIO
This product is a way better PACS than IMPAX. We went with this product for two reasons. It is more...
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CIO
Agfa has worked with our EPR vendor to integrate the two systems so that our doctors can access...
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CIO
Agfa completely keeps their promises to us. They are straightforward. If they say they will do...
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CIO
Agfa didn't provide extensive training for us because we had a robust radiology team. Agfa did a bit...
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Director
Enterprise Imaging for Imaging has been here for a while. It is an excellent product. It is very...
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Manager
R&D is the weakest part on Agfa's side. The weakest link is that when things escalate to R&D, they...
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Manager
Agfa has an OEM for a speech software system that is embedded in the Agfa solution. With one upgrade...
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Manager
I love the worklists. They are reliable. I have seen so many other products, and the worklists in...
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Manager
I didn’t request anything from Agfa during the COVID-19 crisis, but they didn’t send any initiatives...
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Manager
For service, we have tier one, tier two, and tier three. When the case cannot be solved by the...
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VP/Other Executive
Enterprise Imaging for Radiology is integrated with our medical record. As a radiologist, I can see...
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VP/Other Executive
We have connected most of our modalities into the Enterprise Imaging for Radiology suite at this...
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VP/Other Executive
As clinical users, we don't work directly with Agfa. We have an intermediary in our IT department....
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VP/Other Executive
Last year, we were having downtime with the system every day for over a week due to the way the...
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VP/Other Executive
Overall, the doctors are more satisfied with the system than dissatisfied with it. Of course, there...
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Manager
We had Agfa help with the solutions for users. But COVID-19 hasn't hugely impacted the PACS. The...
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Manager
The Agfa VNA is simple. The data goes in, and the only thing we need is a solid workflow and a good...
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Manager
Agfa's planning should be better. If they said a new version would be released in May, then it would...
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Manager
Agfa has the implementations and upgrades under control. They know what to do. We have had a couple...
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Manager
Clinicians are able to use the system after a couple of hours of training. We organized some group...
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Manager
Over the past few years, Agfa has made a transition from a very old system to the Enterprise Imaging...
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Manager
I am very pleased with Agfa. 90% of our users are happy with the system. Those users include not...
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Manager
There has been something wrong with the system in our hospital. The whole hospital has been down...
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Analyst/Coordinator
Agfa's support during the COVID-19 crisis has been good. We have not had any inconveniences. The...
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Analyst/Coordinator
Agfa's technical support is great. I see that as one of their greatest strengths.
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Analyst/Coordinator
Agfa needs to improve by offering a better price point. We understand that they offer one of the...
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Analyst/Coordinator
The system integrates very well. Agfa has been very involved with us and has worked very well for...
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Analyst/Coordinator
Enterprise Imaging for Radiology is interesting. The product Agfa had before was very out of date....
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Analyst/Coordinator
I have a regular meeting with an Agfa manager. I don't have a lot to complain about with that...
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VP/Other Executive
Agfa is a vendor of services, but we treat them as a partner. We amplified our number of beds and...
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VP/Other Executive
We use a lot of creativity in the improvements we make. It isn't uncommon for us to demand something...
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VP/Other Executive
Although I am able to develop things on my own or in partnership with Agfa, there is an opportunity...
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VP/Other Executive
The clinical area is very interesting; people like the system a lot. The solution is exceptional. It...
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VP/Other Executive
I have a few interfaces that I need to do with another hospital through the PACS. The system is...
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VP/Other Executive
The implementation took a lot of dedication. There were some weaknesses, but the process was very...
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VP/Other Executive
The solution comes at a high cost. It was only viable for us because we were able to reduce the cost...
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Director
When we send something to R&D, we have no visibility as to when to expect something to happen. There...
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Director
Agfa is probably one of the few vendors that still provides an enterprise solution for imaging, and...
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Director
The integration has been okay; it is complex. During our EMR implementation, Agfa was very...
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Director
Agfa wrote a white paper as COVID-19 started evolving. We started working on dashboards and, at the...
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Director
The vendor needs to adapt to the changing needs of the users by introducing cutting-edge tools such...
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Physician
Depending on Agfa’s performance and whether they can deliver, I am unsure about Agfa being in our...
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Physician
The actual functionality of the product is common for most of the platforms on the market. When it...
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Physician
We didn’t have much disruption during the beginning period of the COVID-19 crisis. New issues have...
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Physician
If Agfa doesn't give us what was promised, then I can’t go around telling people Agfa is great. They...
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Physician
The integration is terrible. I want that to improve. The quality of the reporting is dependent on an...
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Physician
Knowing the full functionality of the enterprise imaging software, I can see that Agfa is able to...
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Manager
If a friend in my region asked whether I recommend Agfa, I would say that I recommend them very...
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Manager
I hope things with Agfa will get better, and I hope we can improve. I would like them to be...
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Manager
We should use the system for structured reporting, but we don't because we don't like the setup for...
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Manager
The implementation was a very long process. We had one pilot site initially, and the updates we were...
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Manager
The system has a context component for analysis in the back end, and that is really useful and...
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Director
Agfa needs to operate more like a partner. It may require them to be a little bit tighter on their...
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Director
We starting having issues as we scaled to additional sites. Agfa told us up front that the system...
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Director
The system doesn't do well when it comes to reporting specifically for the doctor that is reviewing...
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Director
Agfa has taken a transactional approach to our relationship. They had some leadership changes, and...
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Director
We have never gotten out of first gear with Enterprise Imaging for Radiology. We have probably spent...
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Director
Agfa's training team has the necessary expertise and is available. Agfa does a good job in that regard....
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Director
Enterprise Imaging for Radiology is great in terms of its high-resolution images. The system has a...
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Manager
We don’t have any plans to change away from Agfa. The investment we have made into the hardware,...
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Manager
I wouldn’t say we watch other practices, but we have some other practices that have used another...
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Manager
I would buy the Agfa software again. There is definitely a problem with the integration between the...
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Manager
Agfa’s integration with one of our third-party systems isn’t working, and there have been issues...
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Manager
Agfa doesn’t keep their promises. Our region is at a slight disadvantage in terms of resources and...
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Manager
Agfa avoids nickel-and-diming, but we have had some issues with contracting and receiving contracts...
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Manager
I know Agfa’s system very well. For somebody who is not familiar with it, it takes a little while to...
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Manager
Everything comes at a cost with Agfa. There is a lot of technology out there, but we don’t...
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Manager
I can mostly get ahold of Agfa’s support people, and they are mostly able to assist straight away....
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Manager
The system is actually quite a good system. The reason why the vendor lost a couple of points is...
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Manager
The system doesn't have the functionality we need. The system doesn't give us the adequate reports...
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Manager
I find the vendor's support extremely frustrating. The service desk that we speak with is based in...
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Manager
I am unlikely to recommend the product. I actually do like the system, but I am very frustrated by...
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Manager
There have been a lot of frustrations from our point of view. The product has a lot of potential and...
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Manager
The vendor does try to charge us for additional things. My technical services manager called the...
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Manager
The quality of the training was very haphazard just because of the knowledge issue. There were a...
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Manager
The system does work well when we are using it, but we made a few changes because of the structured...
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Manager
We are unable to burn a CD with the system, so if a doctor wants to take a study and show it at a...
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Manager
We had some teething problems, but we did set up a new system that was being constructed at the same...
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Director
The short answer to whether we are happy with Agfa is that we are not. We own some of the...
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Director
During the sales process, Agfa didn't dig in deep to understand whether they could really meet our...
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CIO
Things are going pretty well. We are looking at expanding our capacity. Whether we would buy the...
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CIO
Our Agfa implementation has been really smooth. We have never had to revisit anything in terms of...
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CIO
I want to know what Agfa is doing in terms of the product direction, what way Agfa is going, and...
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Manager
The user interface for the web-based Enterprise Imaging XERO Viewer is good. There is an icon that...
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Manager
The study date in Enterprise Imaging XERO Viewer provides flexibility and enables us to search...
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Manager
A user is unable to make amendments to studies within the product. It is very difficult to get Agfa...
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Manager
Sometimes the report from our cardiology system doesn't merge with the images in Enterprise Imaging...
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Manager
A lot of data is inputted into our other systems, including data on the consumables used, the...
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Manager
My impression is that Agfa isn't proactive or responsive when we approach them with a problem.
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Manager
When a study is sent from the Agfa system to our department DVD printer, the date of birth printed...
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Manager
Agfa HealthCare is generally pretty good about not charging for every little thing. We sometimes...
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Manager
We didn’t know much about the product before we signed up for it because we had only seen it in a...
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Manager
The ease of use of the system depends on the type of end user. The system is pretty straightforward...
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Manager
We haven’t really had any new technology from the vendor. I know things are coming down the...
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Manager
Agfa HealthCare’s ongoing support is generally pretty good. The local people are very good. The...
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Manager
I don’t know the Agfa HealthCare executives well. From my point of view, the executives engage with...
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Physician
Our go-live was reasonable. But most of the time and effort went toward archive migration. There was...
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Physician
The system has good remote reporting.
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Physician
The biggest challenges for us have been poor voice recognition and subpar scheduling software. We...
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Manager
The product is very stable, and that is good for us because our IMPAX environment wasn’t stable....
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Manager
While we were transitioning from IMPAX to the new product, the new product still had some bugs, but...
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Manager
The system will probably be part of our plans for the next few years. I don’t think we will be doing...
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Manager
The system has some funny bugs, and that is our main frustration with it now. We send all the...
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Manager
I don’t think Agfa HealthCare even makes promises. When they say they are going to do something, it...
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Manager
Our satisfaction over the next 12 months depends on whether we go ahead with the proposed upgrade....
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Manager
Over the next few months, our focus will be on fixing all the current bugs that we have. We have put...
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Manager
We do some research, and someone might have a list to import into the system so that he or she can...
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Director
It seems like our relationship with Agfa will get better. Before, it got much worse. It was...
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Director
The only contact that we have is with the same people from Agfa who are now a part of Dedalus...
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Director
We were having problems after the sale, and an executive called us to explain that Agfa was going...
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Director
We would buy the product again, but the contract should be clearer. When Agfa is involved and...
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Analyst/Coordinator
Our partnership with Agfa has been very successful. We work well with their team in our country, and...
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Analyst/Coordinator
We migrated from IMPAX to Enterprise Imaging for Radiology, and the new platform works very well. We...
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Manager
The PACS is very stable. We don’t have interruptions in service. I like the workflow. We can easily...
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Manager
Printing reports is difficult to do in the system. We can’t easily find or extract data from the...
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VP/Other Executive
Agfa offered an innovation for imaging radiology due to the overall global pandemic, but we decided...
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Manager
The only thing Agfa offered us to combat COVID-19 was an enhanced workflow that would allow us to...
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VP/Other Executive
I really like the ability to manage the scheduling for imaging and results. I also feel that we can...
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VP/Other Executive
The worklist is another functionality that I like because we can see things by modalities. Agfa's...
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VP/Other Executive
My overall dissatisfaction with the technical support is so bad that I would not support my...
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VP/Other Executive
The product works fine and meets our needs; it is the poor quality and efficiency of Agfa as a...
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VP/Other Executive
Agfa breaks a lot of promises in particular around their technical support, and the managers are...
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VP/Other Executive
Maybe my perception in about six months’ time will change if Agfa improves their service, but for...
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VP/Other Executive
Generally speaking, Agfa's product is very good. It allows us to manage the diagnostic images in a...
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Manager
We have several performance problems with the integration between our HIS and our EMR for our...
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Manager
One of Agfa's strengths was their call center. The support used to be very good. Once we opened a...
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Manager
Our relationship with Agfa is good. We have trust in each other, as we have been working with Agfa...
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Manager
Agfa has really embraced the concept of the VNA. They also have a devised agnostic web-based viewer...
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Manager
Our migration to this system was so badly managed and so badly done that it significantly delayed...
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Manager
We have scheduled visits a couple of times a year where people come from the vendor’s headquarters....
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Manager
Agfa is pretty good about keeping their promises. We have a very strong, positive relationship with...
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Manager
We can give the recent upgrades a fairly high score. We can't say that the upgrades are top of the...
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Manager
In terms of the platform working as promoted, we spent a lot of time on the configuration. We were...
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Manager
Enterprise Imaging for Radiology is pretty good in terms of supporting our interoperability goals....
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Manager
We have a problem with the delivery of new technology. The vendor takes a longer time to bring out...
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Manager
We have lots of conflicts with the vendor’s innovation and way of doing things. We want them to...
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Manager
We want to see more innovation coming from the vendor’s side, and I think they need to do double the...
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Manager
Our satisfaction with the training for the platform is very high. The training was very high level.
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Manager
I would buy from Agfa again because of the Enterprise Imaging platform. If they had not upgraded, we...
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Manager
The implementation was excellent. Everything went according to plan. The only problem was that we...
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Manager
We only integrated our radiology part with the system. We had plans to integrate other parts, but we...
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Manager
We occasionally have issues, especially with speech recognition, because our people have accents....
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Manager
If a radiologist is writing a report and accidentally clicks the button to say he or she is...
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Manager
The product is working quite well. A lot of people just need to get accustomed to the system. It is...
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Manager
The same people that came here to do the installation are the same people I have contact with for...
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Manager
We switched to Enterprise Imaging for Radiology somewhat recently. There is integration between a...
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Manager
The quality of the PACS application is very good. The usability of the PACS is also good. The vendor...
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