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Enterprise Imaging for Radiology (Non-US) Comments
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KLAS Research Director - Eder Lagemann
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Eder Lagemann

Research Director

eder.lagemann@klasresearch.com

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Manager

Agfa's service is not very proactive. We have to keep pushing them when there are support tickets....

Feb 2021
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Manager

Sharing using interoperability is the future, but we are not quite there yet. The vendor needs to...

Feb 2021
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CIO

We have a good connection with the management. The enterprise imaging performs very well. The...

Jan 2021
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CIO

We buy a lot of artificial intelligence from third-party vendors, and we never had a problem...

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CIO

Coordination with Agfa's technical support can be difficult at times.

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CIO

We like the commitment we get from Agfa. We trust them. We want them to focus on helping us get our...

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Manager

The vendor likes to deviate from their promises a lot of times. Some of the major deviation was...

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Manager

I am not getting any response from the vendor executives right now, so their involvement is not...

Jan 2021
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Manager

Whatever product the vendor promoted took over a year to get, but the software does work. The...

Jan 2021
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Manager

The vendor charges us for everything. I don’t feel as nickel-and-dimed as I do with other vendors,...

Jan 2021
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CIO

The vendor's performance changed. We tried to develop things when we first used the product to make...

Jan 2021
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CIO

I can imagine that Agfa will develop the organization in an AI-product environment in which they...

Jan 2021
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CIO

The vendor is a slow developer and learns from the past. Agfa didn't always get things right the...

Jan 2021
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Manager

The new version of the system has improved a lot, and the users seem fine with it. The radiologists...

Jan 2021
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Manager

New technology with the vendor is painful. The technology always drags on and on. I am not sure...

Jan 2021
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Manager

The product can integrate with a few other products, but it is cumbersome and hard to make that...

Jan 2021
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Manager

Once the vendor gets engaged and working with us, things move forward, but the lack of engagement...

Jan 2021
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Director

When we submit a support ticket, Agfa’s response time is immediate and really good. Agfa has kept...

Jan 2021
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Director

There is no new development coming from Agfa. They finished the product, so we are using the same...

Jan 2021
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Director

Sometimes Agfa will reach out to us to let us know whether they need to reset a server, so they are...

Jan 2021
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Director

The Agfa executives have delivered on things they have promised, and they deliver on time, so we...

Jan 2021
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Director

There are some new modalities that have come out since the implementation of Enterprise Imaging for...

Jan 2021
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Director

The ROI that an organization will see with the system depends on the organization’s size. Software...

Jan 2021
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Director

We just upgraded the software, and it looks way better than the old version did because that was a...

Jan 2021
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Manager

Enterprise Imaging for Radiology is a very robust, solid product. It is pretty indestructible. The...

Jan 2021
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Manager

Working with Enterprise Imaging for Radiology is a night-and-day experience compared to using...

Jan 2021
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Manager

We were hoping for a couple of new bits of development around obstetrics and prostate mapping. Agfa...

Jan 2021
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Manager

The recent update we put in had some new voice recognition features, but mostly the upgrade was...

Jan 2021
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Manager

The support wasn't so good at the outset. Agfa identified that they needed some help on that front,...

Jan 2021
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Manager

We are looking at Agfa's AI, specifically for mammography use cases. Down the road, we want to...

Jan 2021
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Manager

Agfa’s local team and executives are good. We like the site manager but not the service manager. My...

Dec 2020
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Manager

I like the way Agfa’s solution organizes our work. I find it lovely that I can convert things into a...

Dec 2020
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Manager

The original implementation did not meet the mark. Some things were lacking on the Agfa side and...

Dec 2020
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Manager

Enterprise Imaging for Radiology is meeting my needs, but it isn't so good for the hospital sectors...

Dec 2020
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Director

The implementation of the system was so rough. Agfa has wonderful people and a good product, but...

Dec 2020
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Director

I expect that Agfa knows what we need and can promote products that fit our needs. We have the...

Dec 2020
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Director

The reason we upgraded to this solution is that we merged with other organizations and wanted a PACS...

Dec 2020
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Director

Agfa has some really good, intelligent people. They have good engineers who think about the systems....

Dec 2020
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Director

We had some issues with the speed at which images were transferred and collected from the archive....

Dec 2020
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Director

Agfa and our institution underestimated the transition. We thought moving to Enterprise Imaging for...

Dec 2020
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Director

I sometimes get the impression that Agfa's people are separated in different departments and don't...

Dec 2020
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CIO

We moved to the Agfa system because another hospital in our system already had the Agfa platform and...

Dec 2020
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CIO

We have benefited enormously from investing in the at-home workstations. Those come at a cost, but...

Dec 2020
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CIO

This product is a way better PACS than IMPAX. We went with this product for two reasons. It is more...

Dec 2020
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CIO

Agfa has worked with our EPR vendor to integrate the two systems so that our doctors can access...

Dec 2020
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CIO

Agfa completely keeps their promises to us. They are straightforward. If they say they will do...

Dec 2020
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CIO

Agfa didn't provide extensive training for us because we had a robust radiology team. Agfa did a bit...

Dec 2020
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Director

Enterprise Imaging for Imaging has been here for a while. It is an excellent product. It is very...

Dec 2020
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Manager

R&D is the weakest part on Agfa's side. The weakest link is that when things escalate to R&D, they...

Nov 2020
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Manager

Agfa has an OEM for a speech software system that is embedded in the Agfa solution. With one upgrade...

Nov 2020
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Manager

I love the worklists. They are reliable. I have seen so many other products, and the worklists in...

Nov 2020
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Manager

I didn’t request anything from Agfa during the COVID-19 crisis, but they didn’t send any initiatives...

Nov 2020
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Manager

For service, we have tier one, tier two, and tier three. When the case cannot be solved by the...

Nov 2020
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VP/Other Executive

Enterprise Imaging for Radiology is integrated with our medical record. As a radiologist, I can see...

Nov 2020
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VP/Other Executive

We have connected most of our modalities into the Enterprise Imaging for Radiology suite at this...

Nov 2020
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VP/Other Executive

As clinical users, we don't work directly with Agfa. We have an intermediary in our IT department....

Nov 2020
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VP/Other Executive

Last year, we were having downtime with the system every day for over a week due to the way the...

Nov 2020
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VP/Other Executive

Overall, the doctors are more satisfied with the system than dissatisfied with it. Of course, there...

Nov 2020
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Manager

We had Agfa help with the solutions for users. But COVID-19 hasn't hugely impacted the PACS. The...

Nov 2020
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Manager

The Agfa VNA is simple. The data goes in, and the only thing we need is a solid workflow and a good...

Nov 2020
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Manager

Agfa's planning should be better. If they said a new version would be released in May, then it would...

Nov 2020
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Manager

Agfa has the implementations and upgrades under control. They know what to do. We have had a couple...

Nov 2020
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Manager

Clinicians are able to use the system after a couple of hours of training. We organized some group...

Nov 2020
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Manager

Over the past few years, Agfa has made a transition from a very old system to the Enterprise Imaging...

Nov 2020
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Manager

I am very pleased with Agfa. 90% of our users are happy with the system. Those users include not...

Nov 2020
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Manager

There has been something wrong with the system in our hospital. The whole hospital has been down...

Nov 2020
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Analyst/Coordinator

Agfa's support during the COVID-19 crisis has been good. We have not had any inconveniences. The...

Oct 2020
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Analyst/Coordinator

Agfa's technical support is great. I see that as one of their greatest strengths.

Oct 2020
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Analyst/Coordinator

Agfa needs to improve by offering a better price point. We understand that they offer one of the...

Oct 2020
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Analyst/Coordinator

The system integrates very well. Agfa has been very involved with us and has worked very well for...

Sep 2020
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Analyst/Coordinator

Enterprise Imaging for Radiology is interesting. The product Agfa had before was very out of date....

Sep 2020
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Analyst/Coordinator

I have a regular meeting with an Agfa manager. I don't have a lot to complain about with that...

Sep 2020
(0)
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VP/Other Executive

Agfa is a vendor of services, but we treat them as a partner. We amplified our number of beds and...

Sep 2020
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VP/Other Executive

We use a lot of creativity in the improvements we make. It isn't uncommon for us to demand something...

Sep 2020
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VP/Other Executive

Although I am able to develop things on my own or in partnership with Agfa, there is an opportunity...

Sep 2020
(0)
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VP/Other Executive

The clinical area is very interesting; people like the system a lot. The solution is exceptional. It...

Sep 2020
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VP/Other Executive

I have a few interfaces that I need to do with another hospital through the PACS. The system is...

Sep 2020
(0)
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VP/Other Executive

The implementation took a lot of dedication. There were some weaknesses, but the process was very...

Sep 2020
(0)
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VP/Other Executive

The solution comes at a high cost. It was only viable for us because we were able to reduce the cost...

Sep 2020
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Director

When we send something to R&D, we have no visibility as to when to expect something to happen. There...

Sep 2020
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Director

Agfa is probably one of the few vendors that still provides an enterprise solution for imaging, and...

Sep 2020
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Director

The integration has been okay; it is complex. During our EMR implementation, Agfa was very...

Sep 2020
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Director

Agfa wrote a white paper as COVID-19 started evolving. We started working on dashboards and, at the...

Sep 2020
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Director

The vendor needs to adapt to the changing needs of the users by introducing cutting-edge tools such...

Sep 2020
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Physician

Depending on Agfa’s performance and whether they can deliver, I am unsure about Agfa being in our...

Sep 2020
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Physician

The actual functionality of the product is common for most of the platforms on the market. When it...

Sep 2020
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Physician

We didn’t have much disruption during the beginning period of the COVID-19 crisis. New issues have...

Sep 2020
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Physician

If Agfa doesn't give us what was promised, then I can’t go around telling people Agfa is great. They...

Sep 2020
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Physician

The integration is terrible. I want that to improve. The quality of the reporting is dependent on an...

Sep 2020
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Physician

Knowing the full functionality of the enterprise imaging software, I can see that Agfa is able to...

Sep 2020
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Manager

If a friend in my region asked whether I recommend Agfa, I would say that I recommend them very...

Sep 2020
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Manager

I hope things with Agfa will get better, and I hope we can improve. I would like them to be...

Sep 2020
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Manager

We should use the system for structured reporting, but we don't because we don't like the setup for...

Sep 2020
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Manager

The implementation was a very long process. We had one pilot site initially, and the updates we were...

Sep 2020
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Manager

The system has a context component for analysis in the back end, and that is really useful and...

Sep 2020
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Director

Agfa needs to operate more like a partner. It may require them to be a little bit tighter on their...

Sep 2020
(0)
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Director

We starting having issues as we scaled to additional sites. Agfa told us up front that the system...

Sep 2020
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Director

The system doesn't do well when it comes to reporting specifically for the doctor that is reviewing...

Sep 2020
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Director

Agfa has taken a transactional approach to our relationship. They had some leadership changes, and...

Sep 2020
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Director

We have never gotten out of first gear with Enterprise Imaging for Radiology. We have probably spent...

Sep 2020
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Director

Agfa's training team has the necessary expertise and is available. Agfa does a good job in that regard....

Sep 2020
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Director

Enterprise Imaging for Radiology is great in terms of its high-resolution images. The system has a...

Sep 2020
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Manager

We don’t have any plans to change away from Agfa. The investment we have made into the hardware,...

Sep 2020
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Manager

I wouldn’t say we watch other practices, but we have some other practices that have used another...

Sep 2020
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Manager

I would buy the Agfa software again. There is definitely a problem with the integration between the...

Sep 2020
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Manager

Agfa’s integration with one of our third-party systems isn’t working, and there have been issues...

Sep 2020
(0)
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Manager

Agfa doesn’t keep their promises. Our region is at a slight disadvantage in terms of resources and...

Sep 2020
(0)
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Manager

Agfa avoids nickel-and-diming, but we have had some issues with contracting and receiving contracts...

Sep 2020
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Manager

I know Agfa’s system very well. For somebody who is not familiar with it, it takes a little while to...

Sep 2020
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Manager

Everything comes at a cost with Agfa. There is a lot of technology out there, but we don’t...

Sep 2020
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Manager

I can mostly get ahold of Agfa’s support people, and they are mostly able to assist straight away....

Sep 2020
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Manager

The system is actually quite a good system. The reason why the vendor lost a couple of points is...

Sep 2020
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Manager

The system doesn't have the functionality we need. The system doesn't give us the adequate reports...

Sep 2020
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Manager

I find the vendor's support extremely frustrating. The service desk that we speak with is based in...

Sep 2020
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Manager

I am unlikely to recommend the product. I actually do like the system, but I am very frustrated by...

Sep 2020
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Manager

There have been a lot of frustrations from our point of view. The product has a lot of potential and...

Sep 2020
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Manager

The vendor does try to charge us for additional things. My technical services manager called the...

Sep 2020
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Manager

The quality of the training was very haphazard just because of the knowledge issue. There were a...

Sep 2020
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Manager

The system does work well when we are using it, but we made a few changes because of the structured...

Sep 2020
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Manager

We are unable to burn a CD with the system, so if a doctor wants to take a study and show it at a...

Sep 2020
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Manager

We had some teething problems, but we did set up a new system that was being constructed at the same...

Sep 2020
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Director

The short answer to whether we are happy with Agfa is that we are not. We own some of the...

Sep 2020
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Director

During the sales process, Agfa didn't dig in deep to understand whether they could really meet our...

Sep 2020
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CIO

Things are going pretty well. We are looking at expanding our capacity. Whether we would buy the...

Sep 2020
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CIO

Our Agfa implementation has been really smooth. We have never had to revisit anything in terms of...

Sep 2020
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CIO

I want to know what Agfa is doing in terms of the product direction, what way Agfa is going, and...

Sep 2020
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Manager

The user interface for the web-based Enterprise Imaging XERO Viewer is good. There is an icon that...

Sep 2020
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Manager

The study date in Enterprise Imaging XERO Viewer provides flexibility and enables us to search...

Sep 2020
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Manager

A user is unable to make amendments to studies within the product. It is very difficult to get Agfa...

Sep 2020
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Manager

Sometimes the report from our cardiology system doesn't merge with the images in Enterprise Imaging...

Sep 2020
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Manager

A lot of data is inputted into our other systems, including data on the consumables used, the...

Sep 2020
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Manager

My impression is that Agfa isn't proactive or responsive when we approach them with a problem.

Sep 2020
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Manager

When a study is sent from the Agfa system to our department DVD printer, the date of birth printed...

Sep 2020
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Manager

Agfa HealthCare is generally pretty good about not charging for every little thing. We sometimes...

Aug 2020
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Manager

We didn’t know much about the product before we signed up for it because we had only seen it in a...

Aug 2020
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Manager

The ease of use of the system depends on the type of end user. The system is pretty straightforward...

Aug 2020
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Manager

We haven’t really had any new technology from the vendor. I know things are coming down the...

Aug 2020
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Manager

Agfa HealthCare’s ongoing support is generally pretty good. The local people are very good. The...

Aug 2020
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Manager

I don’t know the Agfa HealthCare executives well. From my point of view, the executives engage with...

Aug 2020
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Physician

Our go-live was reasonable. But most of the time and effort went toward archive migration. There was...

Aug 2020
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Physician

The system has good remote reporting.

Aug 2020
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Physician

The biggest challenges for us have been poor voice recognition and subpar scheduling software. We...

Aug 2020
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Manager

The product is very stable, and that is good for us because our IMPAX environment wasn’t stable....

Aug 2020
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Manager

While we were transitioning from IMPAX to the new product, the new product still had some bugs, but...

Aug 2020
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Manager

The system will probably be part of our plans for the next few years. I don’t think we will be doing...

Aug 2020
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Manager

The system has some funny bugs, and that is our main frustration with it now. We send all the...

Aug 2020
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Manager

I don’t think Agfa HealthCare even makes promises. When they say they are going to do something, it...

Aug 2020
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Manager

Our satisfaction over the next 12 months depends on whether we go ahead with the proposed upgrade....

Aug 2020
(0)
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Manager

Over the next few months, our focus will be on fixing all the current bugs that we have. We have put...

Aug 2020
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Manager

We do some research, and someone might have a list to import into the system so that he or she can...

Aug 2020
(0)
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Director

It seems like our relationship with Agfa will get better. Before, it got much worse. It was...

Aug 2020
(0)
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Director

The only contact that we have is with the same people from Agfa who are now a part of Dedalus...

Aug 2020
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Director

We were having problems after the sale, and an executive called us to explain that Agfa was going...

Aug 2020
(0)
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Director

We would buy the product again, but the contract should be clearer. When Agfa is involved and...

Aug 2020
(0)
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Analyst/Coordinator

Our partnership with Agfa has been very successful. We work well with their team in our country, and...

Aug 2020
(0)
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Analyst/Coordinator

We migrated from IMPAX to Enterprise Imaging for Radiology, and the new platform works very well. We...

Aug 2020
(0)
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Manager

The PACS is very stable. We don’t have interruptions in service. I like the workflow. We can easily...

Aug 2020
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Manager

Printing reports is difficult to do in the system. We can’t easily find or extract data from the...

Aug 2020
(0)
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VP/Other Executive

Agfa offered an innovation for imaging radiology due to the overall global pandemic, but we decided...

Aug 2020
(0)
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Manager

The only thing Agfa offered us to combat COVID-19 was an enhanced workflow that would allow us to...

Aug 2020
(0)
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VP/Other Executive

I really like the ability to manage the scheduling for imaging and results. I also feel that we can...

Aug 2020
(0)
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VP/Other Executive

The worklist is another functionality that I like because we can see things by modalities. Agfa's...

Aug 2020
(0)
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VP/Other Executive

My overall dissatisfaction with the technical support is so bad that I would not support my...

Aug 2020
(0)
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VP/Other Executive

The product works fine and meets our needs; it is the poor quality and efficiency of Agfa as a...

Aug 2020
(0)
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VP/Other Executive

Agfa breaks a lot of promises in particular around their technical support, and the managers are...

Aug 2020
(0)
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VP/Other Executive

Maybe my perception in about six months’ time will change if Agfa improves their service, but for...

Aug 2020
(0)
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VP/Other Executive

Generally speaking, Agfa's product is very good. It allows us to manage the diagnostic images in a...

Aug 2020
(0)
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Manager

We have several performance problems with the integration between our HIS and our EMR for our...

Aug 2020
(0)
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Manager

One of Agfa's strengths was their call center. The support used to be very good. Once we opened a...

Aug 2020
(0)
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Manager

Our relationship with Agfa is good. We have trust in each other, as we have been working with Agfa...

Aug 2020
(0)
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Manager

Agfa has really embraced the concept of the VNA. They also have a devised agnostic web-based viewer...

Aug 2020
(0)
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Manager

Our migration to this system was so badly managed and so badly done that it significantly delayed...

Aug 2020
(0)
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Manager

We have scheduled visits a couple of times a year where people come from the vendor’s headquarters....

Aug 2020
(0)
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Manager

Agfa is pretty good about keeping their promises. We have a very strong, positive relationship with...

Aug 2020
(0)
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Manager

We can give the recent upgrades a fairly high score. We can't say that the upgrades are top of the...

Aug 2020
(0)
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Manager

In terms of the platform working as promoted, we spent a lot of time on the configuration. We were...

Aug 2020
(0)
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Manager

Enterprise Imaging for Radiology is pretty good in terms of supporting our interoperability goals....

Aug 2020
(0)
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Manager

We have a problem with the delivery of new technology. The vendor takes a longer time to bring out...

Aug 2020
(0)
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Manager

We have lots of conflicts with the vendor’s innovation and way of doing things. We want them to...

Aug 2020
(0)
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Manager

We want to see more innovation coming from the vendor’s side, and I think they need to do double the...

Aug 2020
(0)
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Manager

Our satisfaction with the training for the platform is very high. The training was very high level.

Aug 2020
(0)
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Manager

I would buy from Agfa again because of the Enterprise Imaging platform. If they had not upgraded, we...

Aug 2020
(0)
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Manager

The implementation was excellent. Everything went according to plan. The only problem was that we...

Aug 2020
(0)
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Manager

We only integrated our radiology part with the system. We had plans to integrate other parts, but we...

Aug 2020
(0)
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Manager

We occasionally have issues, especially with speech recognition, because our people have accents....

Aug 2020
(0)
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Manager

If a radiologist is writing a report and accidentally clicks the button to say he or she is...

Aug 2020
(0)
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Manager

The product is working quite well. A lot of people just need to get accustomed to the system. It is...

Aug 2020
(0)
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Manager

The same people that came here to do the installation are the same people I have contact with for...

Aug 2020
(0)
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Manager

We switched to Enterprise Imaging for Radiology somewhat recently. There is integration between a...

Aug 2020
(0)
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Manager

The quality of the PACS application is very good. The usability of the PACS is also good. The vendor...

Aug 2020
(0)
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Manager

I wouldn't recommend Enterprise Imaging for Radiology. There were a lot of problems with the...

Aug 2020
(0)
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Director

We implemented the system recently, and the implementation was the best implementation I have had in...

Jun 2020
(0)
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Manager

Since we have been working with Agfa, we have interacted with different executives. People have...

Jun 2020
(0)
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Manager

I would like to think that our satisfaction with Agfa will be higher in a year. I am going to be...

Jun 2020
(0)
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Manager

We had a lot of challenges in the first couple of weeks after implementing the product, and those...

Jun 2020
(0)
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Manager

I am not quite happy with the training Agfa provided. We had delays in our implementation, which...

Jun 2020
(0)
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Manager

Agfa's system is a lot easier to configure than our previous system. However, we don't have as much...

Jun 2020
(0)
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Manager

When we were implementing the system, Agfa didn't seem to understand the configuration settings well...

Jun 2020
(0)
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Director

It is hard to please all the different specialties, but from a technology point of view, the...

Jun 2020
(0)
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Director

Agfa's platform is fundamentally different from our previous solution. With Agfa's platform, we...

Jun 2020
(0)
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Director

The back-end architecture is a bit clunky. That architecture just seems to integrate multiple...

Jun 2020
(0)
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Director

At the very beginning, I wasn't feeling very confident. Our implementation wasn't ideal. We have so...

Jun 2020
(0)
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Manager

It took us a bit to implement Agfa's system, and that certainly wasn't our choice. We expected that...

Jun 2020
(0)
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Manager

Things have improved for our radiologists' workflows within the PACS itself. If there were issues, I...

Jun 2020
(0)
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Manager

Some of the users' workflows and expectations changed during the elapsed time between design and...

Jun 2020
(0)
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Manager

Agfa doesn't nickel-and-dime us. They work with us to deliver what we need. They put charges in the...

Jun 2020
(0)
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Manager

The quality of training that we get from Agfa was okay. The timing wasn't great, and Agfa didn't...

Jun 2020
(0)
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Manager

We were excited about the web portal for external users, but we still don't have that. That was a...

Jun 2020
(0)
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Manager

Now that we understand how the product works, the system's ease of use is not too bad, but it did...

Jun 2020
(0)
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Director

Agfa went through a transformation. They split and took away their IT support except for the imaging...

Jun 2020
(0)
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Director

Agfa has had some challenges in our region in terms of ramping up their skills for partners. On the...

Jun 2020
(0)
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Director

All of the doctors are really happy with the solution, especially with the capabilities to connect...

Jun 2020
(0)
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Director

The areas that can be improved are the standardization of HL7 and the integration capabilities. We...

Jun 2020
(0)
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Director

Agfa is behind the front-runners of imaging technology. Compared to Agfa, the competition is quickly...

Jun 2020
(0)
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Director

Saying that I would for sure buy the system again doesn't allow me to see the capabilities of other...

Jun 2020
(0)
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Director

When we say that we have a problem and engage with the vendor's management, we have full support....

Jun 2020
(0)
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CIO

Agfa HealthCare is committed to what they promise, but they have fallen back in terms of technology....

Apr 2020
(0)
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