Tell us about you

Work Email required

Organization required

First Name required

Last Name required

Job Title required

Phone required (###) ###-####, or int ######...

City required

State/Province required

Tell us about your organization

error messages will go here...

Looks like we’re already familiar with you!

Please press next to continue with the survey.

Looks like we’re already familiar with you!

According to your account type you are not eligible to take surveys at this time. If this is a mistake, please contact KLAS.

If you are trying to access KLAS research data and reports, an email has been sent to   with a link to login.

If the email doesn't appear in your inbox, ask your IT department to add KLASresearch.com to your company spam filter's "whitelist", and check your email's spam folder.

Membership Commitment

In exchange for giving their feedback, healthcare providers can create an account to get access to industry reports, user commentary, and real-time ratings.

By submitting your account request, you are engaged in patient care as either an employee (or contractor) of your provider organization and that you confirm that you have reviewed and agree to abide by the Terms of Use for this website as updated periodically.

To learn more about how we process and protect your personal data, you may view our Privacy policy.

By submitting your account request, you confirm that you have reviewed and agree to abide by the Terms of Use for this website as updated periodically. To learn more about how we process and protect your personal data, you may view our Privacy policy.

By submitting your account request, you confirm that you have reviewed and agree to abide by the Terms of Use for this website as updated periodically.

To learn more about how we process and protect your personal data, you may view our Privacy policy.

 

To learn more about how we process and protect your personal data, you may view our Privacy policy.

 

To learn more about how we process and protect your personal data, you may view our Privacy policy.

Thank You! Your information was submitted successfully!

Next Steps - An email has been sent to . Please follow its instructions to verify your email, and login.

If the email doesn't appear in your inbox, try asking your IT department to add KLASresearch.com to your company spam filter's "whitelist", and checking your email's spam folder.

Thank You! Your information was submitted successfully!

Next Steps - A KLAS representative will contact you to discuss working with KLAS, typically within 24 to 48 hours.

If you have any further questions please contact info@klasresearch.com or 1-801-226-5120.

Surprise! Looks like we already have an account for you.

An email has been sent to blah@blah.com with a link to login.

If the email doesn't appear in your inbox, try asking your IT department to add KLASresearch.com to your company spam filter's "whitelist", and checking your email's spam folder.

Thank you !

Access info about PACS - Global on your dashboard or bookmark under

(Your Products / Your Organization's Products)


Enterprise Imaging for Radiology (Non-US) Comments
Filtered view: All

KLAS Research Director - Eder Lagemann
Subject Expert

Eder Lagemann

Research Director

eder.lagemann@klasresearch.com

8017341586

 
View Advanced Filters
Advanced Filters
Region Filters
Job Level
Comment Type
Overall Satisfaction
Click stars to filter
By Month
1
6
12
24
36
By Date Range
Comment Categories

Preferences

   Bookmark

Related Blogs

Commentary Summary

Positive
##%
Neither
##%
Negative
##%

Thank you !

Access info about PACS - Global on your dashboard or bookmark under

(Your Products / Your Organization's Products)

Want to see full details?

User Commentary

Sort by

Director

We do a huge volume of studies through the system every year. Due to the high ongoing costs for...

May 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Agfa is moving beyond their perspective as a normal PACS supplier. Agfa incorporates artificial...

May 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Sometimes support is an issue, especially now that we have moved to Agfa Enterprise Imaging for...

May 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

We will likely reevaluate when our technical refresh is due. The vendor has had some seriously...

May 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

The current product is radiology based. The cardiology components have improved over time. We need...

May 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

We were somewhat surprised that some apparently simple technical issue was not solved despite...

May 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

What works in one country may not work well in another country because of the different healthcare...

May 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

The system works well. It is generally fast in terms of image storage and retrieval after tweaking....

May 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

The support staff is local. The vendor is shorthanded, but they always try their best to solve...

May 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

There was a large number of unsuccessful study migrations from the old system to Enterprise Imaging...

May 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

The reliability of the system could use some improvement, but even that is not bad. We have some...

May 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

The speed of the system is very good. We definitely have one of the fastest systems. Overall, we are...

May 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

The vendor is always very engaging, and the vendor gets back to us promptly. The deployment and...

May 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Recently, we had an upgrade, and the whole system stayed up. We didn’t even know we had an upgrade....

May 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Enterprise Imaging for Radiology's usability is great. It has a lot of functionality. Users don't...

May 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Before this solution, we worked with another solution that was really stable but didn't have much...

May 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Agfa HealthCare has made a lot of progress with making the system more stable and adding functions....

May 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

We changed our reporting functionality in Enterprise Imaging for Radiology. Our previous product had...

May 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Enterprise Imaging for Radiology works fine. It is fully integrated with our core EMR, and it meets...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Enterprise Imaging for Radiology is a stable platform. Our teams are satisfied with it. Agfa...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The product does what it is supposed to, do but there is a lag in a number of processes. The product...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

It would be great to have on-site support, but that has not been forthcoming. We are dealing with a...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

I would tell prospective customers that anything that they want to be done following the contract is...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The biggest trouble spot for us during the go-live was that it always took a lot longer than the...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The product does not do half of the things that Agfa HealthCare sold it to us for. We were told that...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

There is a lot of clicking that staff members need to do to use the product. I think some of those...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Agfa HealthCare has started to get more involved. They will come on-site in the future to see...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The system is reliable and is expandable for all medical imaging.

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Our pain points have to do with the speed and reliability of the system. There are some stability...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Agfa doesn't keep all of their promises. Timelines on intense projects are an issue, and we are...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

I am neutral about the vendor nickel-and-diming. We have some good times where there is no cost, but...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The system integration isn't brilliant, but it is above average. We have had some challenges with...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The product is end of life at the moment, so we don't get the kind of support we want. We want to do...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Training is very difficult for the current product we have. The system is not perfect, and the...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The vendor has a vision for their technology, but they haven’t delivered. We don't have any AI from...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

I believe there is room for improvement around the vendor's service being proactive. We have had...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We are going through some changes in our organization at the moment, so our satisfaction level a...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

I like the support and the scalability of the system. I also like the system's usability and...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

There were some requirements during the upgrade that were not delivered as promised. Then they gave...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

During the pandemic, we stop getting the support we needed from Agfa. No one came here due to travel...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

We had an ongoing problem, and through the escalation system, Agfa has provided a solution. They...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Sometimes Agfa doesn't respond to us for an hour. They are never proactive.

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Agfa's service is not very proactive. We have to keep pushing them when there are support tickets....

Feb 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Sharing using interoperability is the future, but we are not quite there yet. The vendor needs to...

Feb 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

We have a good connection with the management. The enterprise imaging performs very well. The...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

We buy a lot of artificial intelligence from third-party vendors, and we never had a problem...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Coordination with Agfa's technical support can be difficult at times.

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

We like the commitment we get from Agfa. We trust them. We want them to focus on helping us get our...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The vendor likes to deviate from their promises a lot of times. Some of the major deviation was...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

I am not getting any response from the vendor executives right now, so their involvement is not...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Whatever product the vendor promoted took over a year to get, but the software does work. The...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The vendor charges us for everything. I don’t feel as nickel-and-dimed as I do with other vendors,...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

The vendor's performance changed. We tried to develop things when we first used the product to make...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

I can imagine that Agfa will develop the organization in an AI-product environment in which they...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

The vendor is a slow developer and learns from the past. Agfa didn't always get things right the...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The new version of the system has improved a lot, and the users seem fine with it. The radiologists...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

New technology with the vendor is painful. The technology always drags on and on. I am not sure...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The product can integrate with a few other products, but it is cumbersome and hard to make that...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Once the vendor gets engaged and working with us, things move forward, but the lack of engagement...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

When we submit a support ticket, Agfa’s response time is immediate and really good. Agfa has kept...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

There is no new development coming from Agfa. They finished the product, so we are using the same...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Sometimes Agfa will reach out to us to let us know whether they need to reset a server, so they are...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The Agfa executives have delivered on things they have promised, and they deliver on time, so we...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

There are some new modalities that have come out since the implementation of Enterprise Imaging for...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The ROI that an organization will see with the system depends on the organization’s size. Software...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We just upgraded the software, and it looks way better than the old version did because that was a...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Enterprise Imaging for Radiology is a very robust, solid product. It is pretty indestructible. The...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Working with Enterprise Imaging for Radiology is a night-and-day experience compared to using...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We were hoping for a couple of new bits of development around obstetrics and prostate mapping. Agfa...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The recent update we put in had some new voice recognition features, but mostly the upgrade was...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The support wasn't so good at the outset. Agfa identified that they needed some help on that front,...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We are looking at Agfa's AI, specifically for mammography use cases. Down the road, we want to...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Agfa’s local team and executives are good. We like the site manager but not the service manager. My...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

I like the way Agfa’s solution organizes our work. I find it lovely that I can convert things into a...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The original implementation did not meet the mark. Some things were lacking on the Agfa side and...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Enterprise Imaging for Radiology is meeting my needs, but it isn't so good for the hospital sectors...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The implementation of the system was so rough. Agfa has wonderful people and a good product, but...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

I expect that Agfa knows what we need and can promote products that fit our needs. We have the...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The reason we upgraded to this solution is that we merged with other organizations and wanted a PACS...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Agfa has some really good, intelligent people. They have good engineers who think about the systems....

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We had some issues with the speed at which images were transferred and collected from the archive....

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Agfa and our institution underestimated the transition. We thought moving to Enterprise Imaging for...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

I sometimes get the impression that Agfa's people are separated in different departments and don't...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

We moved to the Agfa system because another hospital in our system already had the Agfa platform and...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

We have benefited enormously from investing in the at-home workstations. Those come at a cost, but...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

This product is a way better PACS than IMPAX. We went with this product for two reasons. It is more...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Agfa has worked with our EPR vendor to integrate the two systems so that our doctors can access...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Agfa completely keeps their promises to us. They are straightforward. If they say they will do...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Agfa didn't provide extensive training for us because we had a robust radiology team. Agfa did a bit...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Enterprise Imaging for Imaging has been here for a while. It is an excellent product. It is very...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

R&D is the weakest part on Agfa's side. The weakest link is that when things escalate to R&D, they...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Agfa has an OEM for a speech software system that is embedded in the Agfa solution. With one upgrade...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

I love the worklists. They are reliable. I have seen so many other products, and the worklists in...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

I didn’t request anything from Agfa during the COVID-19 crisis, but they didn’t send any initiatives...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

For service, we have tier one, tier two, and tier three. When the case cannot be solved by the...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Enterprise Imaging for Radiology is integrated with our medical record. As a radiologist, I can see...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

We have connected most of our modalities into the Enterprise Imaging for Radiology suite at this...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

As clinical users, we don't work directly with Agfa. We have an intermediary in our IT department....

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Last year, we were having downtime with the system every day for over a week due to the way the...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Overall, the doctors are more satisfied with the system than dissatisfied with it. Of course, there...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We had Agfa help with the solutions for users. But COVID-19 hasn't hugely impacted the PACS. The...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The Agfa VNA is simple. The data goes in, and the only thing we need is a solid workflow and a good...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Agfa's planning should be better. If they said a new version would be released in May, then it would...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Agfa has the implementations and upgrades under control. They know what to do. We have had a couple...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Clinicians are able to use the system after a couple of hours of training. We organized some group...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Over the past few years, Agfa has made a transition from a very old system to the Enterprise Imaging...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

I am very pleased with Agfa. 90% of our users are happy with the system. Those users include not...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

There has been something wrong with the system in our hospital. The whole hospital has been down...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Agfa's support during the COVID-19 crisis has been good. We have not had any inconveniences. The...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Agfa's technical support is great. I see that as one of their greatest strengths.

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Agfa needs to improve by offering a better price point. We understand that they offer one of the...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

The system integrates very well. Agfa has been very involved with us and has worked very well for...

Sep 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Enterprise Imaging for Radiology is interesting. The product Agfa had before was very out of date....

Sep 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

I have a regular meeting with an Agfa manager. I don't have a lot to complain about with that...

Sep 2020
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Agfa is a vendor of services, but we treat them as a partner. We amplified our number of beds and...

Sep 2020
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

We use a lot of creativity in the improvements we make. It isn't uncommon for us to demand something...

Sep 2020
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Although I am able to develop things on my own or in partnership with Agfa, there is an opportunity...

Sep 2020
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

The clinical area is very interesting; people like the system a lot. The solution is exceptional. It...

Sep 2020
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

I have a few interfaces that I need to do with another hospital through the PACS. The system is...

Sep 2020
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

The implementation took a lot of dedication. There were some weaknesses, but the process was very...

Sep 2020
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

The solution comes at a high cost. It was only viable for us because we were able to reduce the cost...

Sep 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

When we send something to R&D, we have no visibility as to when to expect something to happen. There...

Sep 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Agfa is probably one of the few vendors that still provides an enterprise solution for imaging, and...

Sep 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The integration has been okay; it is complex. During our EMR implementation, Agfa was very...

Sep 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Agfa wrote a white paper as COVID-19 started evolving. We started working on dashboards and, at the...

Sep 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The vendor needs to adapt to the changing needs of the users by introducing cutting-edge tools such...

Sep 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Depending on Agfa’s performance and whether they can deliver, I am unsure about Agfa being in our...

Sep 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

The actual functionality of the product is common for most of the platforms on the market. When it...

Sep 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

We didn’t have much disruption during the beginning period of the COVID-19 crisis. New issues have...

Sep 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

If Agfa doesn't give us what was promised, then I can’t go around telling people Agfa is great. They...

Sep 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

The integration is terrible. I want that to improve. The quality of the reporting is dependent on an...

Sep 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Knowing the full functionality of the enterprise imaging software, I can see that Agfa is able to...

Sep 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

If a friend in my region asked whether I recommend Agfa, I would say that I recommend them very...

Sep 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

I hope things with Agfa will get better, and I hope we can improve. I would like them to be...

Sep 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We should use the system for structured reporting, but we don't because we don't like the setup for...

Sep 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The implementation was a very long process. We had one pilot site initially, and the updates we were...

Sep 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The system has a context component for analysis in the back end, and that is really useful and...

Sep 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Agfa needs to operate more like a partner. It may require them to be a little bit tighter on their...

Sep 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We starting having issues as we scaled to additional sites. Agfa told us up front that the system...

Sep 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The system doesn't do well when it comes to reporting specifically for the doctor that is reviewing...

Sep 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Agfa has taken a transactional approach to our relationship. They had some leadership changes, and...

Sep 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We have never gotten out of first gear with Enterprise Imaging for Radiology. We have probably spent...

Sep 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Agfa's training team has the necessary expertise and is available. Agfa does a good job in that regard....

Sep 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Enterprise Imaging for Radiology is great in terms of its high-resolution images. The system has a...

Sep 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We don’t have any plans to change away from Agfa. The investment we have made into the hardware,...

Sep 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

I wouldn’t say we watch other practices, but we have some other practices that have used another...

Sep 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

I would buy the Agfa software again. There is definitely a problem with the integration between the...

Sep 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Agfa’s integration with one of our third-party systems isn’t working, and there have been issues...

Sep 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Agfa doesn’t keep their promises. Our region is at a slight disadvantage in terms of resources and...

Sep 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Agfa avoids nickel-and-diming, but we have had some issues with contracting and receiving contracts...

Sep 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

I know Agfa’s system very well. For somebody who is not familiar with it, it takes a little while to...

Sep 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Everything comes at a cost with Agfa. There is a lot of technology out there, but we don’t...

Sep 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

I can mostly get ahold of Agfa’s support people, and they are mostly able to assist straight away....

Sep 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The system is actually quite a good system. The reason why the vendor lost a couple of points is...

Sep 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The system doesn't have the functionality we need. The system doesn't give us the adequate reports...

Sep 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

I find the vendor's support extremely frustrating. The service desk that we speak with is based in...

Sep 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

I am unlikely to recommend the product. I actually do like the system, but I am very frustrated by...

Sep 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

There have been a lot of frustrations from our point of view. The product has a lot of potential and...

Sep 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The vendor does try to charge us for additional things. My technical services manager called the...

Sep 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The quality of the training was very haphazard just because of the knowledge issue. There were a...

Sep 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The system does work well when we are using it, but we made a few changes because of the structured...

Sep 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We are unable to burn a CD with the system, so if a doctor wants to take a study and show it at a...

Sep 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We had some teething problems, but we did set up a new system that was being constructed at the same...

Sep 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The short answer to whether we are happy with Agfa is that we are not. We own some of the...

Sep 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

During the sales process, Agfa didn't dig in deep to understand whether they could really meet our...

Sep 2020
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Things are going pretty well. We are looking at expanding our capacity. Whether we would buy the...

Sep 2020
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Our Agfa implementation has been really smooth. We have never had to revisit anything in terms of...

Sep 2020
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

I want to know what Agfa is doing in terms of the product direction, what way Agfa is going, and...

Sep 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The user interface for the web-based Enterprise Imaging XERO Viewer is good. There is an icon that...

Sep 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The study date in Enterprise Imaging XERO Viewer provides flexibility and enables us to search...

Sep 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

A user is unable to make amendments to studies within the product. It is very difficult to get Agfa...

Sep 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Sometimes the report from our cardiology system doesn't merge with the images in Enterprise Imaging...

Sep 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

A lot of data is inputted into our other systems, including data on the consumables used, the...

Sep 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

My impression is that Agfa isn't proactive or responsive when we approach them with a problem.

Sep 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

When a study is sent from the Agfa system to our department DVD printer, the date of birth printed...

Sep 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Agfa HealthCare is generally pretty good about not charging for every little thing. We sometimes...

Aug 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We didn’t know much about the product before we signed up for it because we had only seen it in a...

Aug 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The ease of use of the system depends on the type of end user. The system is pretty straightforward...

Aug 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We haven’t really had any new technology from the vendor. I know things are coming down the...

Aug 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Agfa HealthCare’s ongoing support is generally pretty good. The local people are very good. The...

Aug 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

I don’t know the Agfa HealthCare executives well. From my point of view, the executives engage with...

Aug 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Our go-live was reasonable. But most of the time and effort went toward archive migration. There was...

Aug 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

The system has good remote reporting.

Aug 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

The biggest challenges for us have been poor voice recognition and subpar scheduling software. We...

Aug 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The product is very stable, and that is good for us because our IMPAX environment wasn’t stable....

Aug 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

While we were transitioning from IMPAX to the new product, the new product still had some bugs, but...

Aug 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The system will probably be part of our plans for the next few years. I don’t think we will be doing...

Aug 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The system has some funny bugs, and that is our main frustration with it now. We send all the...

Aug 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

I don’t think Agfa HealthCare even makes promises. When they say they are going to do something, it...

Aug 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Our satisfaction over the next 12 months depends on whether we go ahead with the proposed upgrade....

Aug 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Over the next few months, our focus will be on fixing all the current bugs that we have. We have put...

Aug 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We do some research, and someone might have a list to import into the system so that he or she can...

Aug 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

It seems like our relationship with Agfa will get better. Before, it got much worse. It was...

Aug 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The only contact that we have is with the same people from Agfa who are now a part of Dedalus...

Aug 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We were having problems after the sale, and an executive called us to explain that Agfa was going...

Aug 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We would buy the product again, but the contract should be clearer. When Agfa is involved and...

Aug 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Our partnership with Agfa has been very successful. We work well with their team in our country, and...

Aug 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

We migrated from IMPAX to Enterprise Imaging for Radiology, and the new platform works very well. We...

Aug 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The PACS is very stable. We don’t have interruptions in service. I like the workflow. We can easily...

Aug 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Printing reports is difficult to do in the system. We can’t easily find or extract data from the...

Aug 2020
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Agfa offered an innovation for imaging radiology due to the overall global pandemic, but we decided...

Aug 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The only thing Agfa offered us to combat COVID-19 was an enhanced workflow that would allow us to...

Aug 2020
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

I really like the ability to manage the scheduling for imaging and results. I also feel that we can...

Aug 2020
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

The worklist is another functionality that I like because we can see things by modalities. Agfa's...

Aug 2020
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

My overall dissatisfaction with the technical support is so bad that I would not support my...

Aug 2020
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

The product works fine and meets our needs; it is the poor quality and efficiency of Agfa as a...

Aug 2020
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Agfa breaks a lot of promises in particular around their technical support, and the managers are...

Aug 2020
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Maybe my perception in about six months’ time will change if Agfa improves their service, but for...

Aug 2020
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Generally speaking, Agfa's product is very good. It allows us to manage the diagnostic images in a...

Aug 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We have several performance problems with the integration between our HIS and our EMR for our...

Aug 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

One of Agfa's strengths was their call center. The support used to be very good. Once we opened a...

Aug 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Our relationship with Agfa is good. We have trust in each other, as we have been working with Agfa...

Aug 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Agfa has really embraced the concept of the VNA. They also have a devised agnostic web-based viewer...

Aug 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Our migration to this system was so badly managed and so badly done that it significantly delayed...

Aug 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We have scheduled visits a couple of times a year where people come from the vendor’s headquarters....

Aug 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Agfa is pretty good about keeping their promises. We have a very strong, positive relationship with...

Aug 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We can give the recent upgrades a fairly high score. We can't say that the upgrades are top of the...

Aug 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

In terms of the platform working as promoted, we spent a lot of time on the configuration. We were...

Aug 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Enterprise Imaging for Radiology is pretty good in terms of supporting our interoperability goals....

Aug 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We have a problem with the delivery of new technology. The vendor takes a longer time to bring out...

Aug 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We have lots of conflicts with the vendor’s innovation and way of doing things. We want them to...

Aug 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We want to see more innovation coming from the vendor’s side, and I think they need to do double the...

Aug 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Our satisfaction with the training for the platform is very high. The training was very high level.

Aug 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

I would buy from Agfa again because of the Enterprise Imaging platform. If they had not upgraded, we...

Aug 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The implementation was excellent. Everything went according to plan. The only problem was that we...

Aug 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We only integrated our radiology part with the system. We had plans to integrate other parts, but we...

Aug 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We occasionally have issues, especially with speech recognition, because our people have accents....

Aug 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

If a radiologist is writing a report and accidentally clicks the button to say he or she is...

Aug 2020
||
(0)
 Thank you