Enterprise Imaging for Radiology (Non-US) Comments

 

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Current Time Inside Cache Tag Helper: 9/20/2020 5:33:56 AM and Model.EvProductId = 94918

Commentary Summary

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User Commentary

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Analyst/Coordinator

Relationship

The system integrates very well. Agfa has been very involved with us and has worked very well for...

Sep 2020
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Analyst/Coordinator

Service and Support

Enterprise Imaging for Radiology is interesting. The product Agfa had before was very out of date....

Sep 2020
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Analyst/Coordinator

Service and Support

I have a regular meeting with an Agfa manager. I don't have a lot to complain about with that...

Sep 2020
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VP/Other Executive

Relationship

Agfa is a vendor of services, but we treat them as a partner. We amplified our number of beds and...

Sep 2020
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VP/Other Executive

Service and Support

We use a lot of creativity in the improvements we make. It isn't uncommon for us to demand something...

Sep 2020
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VP/Other Executive

Functionality and Upgrades

Although I am able to develop things on my own or in partnership with Agfa, there is an opportunity...

Sep 2020
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VP/Other Executive

Functionality and Upgrades

The clinical area is very interesting; people like the system a lot. The solution is exceptional. It...

Sep 2020
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VP/Other Executive

Interfacing and Integration

I have a few interfaces that I need to do with another hospital through the PACS. The system is...

Sep 2020
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VP/Other Executive

Implementation and Training

The implementation took a lot of dedication. There were some weaknesses, but the process was very...

Sep 2020
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VP/Other Executive

ROI / Cost (care and feeding)

The solution comes at a high cost. It was only viable for us because we were able to reduce the cost...

Sep 2020
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Director

Relationship

When we send something to R&D, we have no visibility as to when to expect something to happen. There...

Sep 2020
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Director

Functionality and Upgrades

Agfa is probably one of the few vendors that still provides an enterprise solution for imaging, and...

Sep 2020
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Director

Interfacing and Integration

The integration has been okay; it is complex. During our EMR implementation, Agfa was very...

Sep 2020
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Director

Service and Support

Agfa wrote a white paper as COVID-19 started evolving. We started working on dashboards and, at the...

Sep 2020
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Director

Other Observations & Comments

The vendor needs to adapt to the changing needs of the users by introducing cutting-edge tools such...

Sep 2020
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Physician

Service and Support

Depending on Agfa’s performance and whether they can deliver, I am unsure about Agfa being in our...

Sep 2020
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Physician

Service and Support

The actual functionality of the product is common for most of the platforms on the market. When it...

Sep 2020
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Physician

Service and Support

We didn’t have much disruption during the beginning period of the COVID-19 crisis. New issues have...

Sep 2020
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Physician

Service and Support

If Agfa doesn't give us what was promised, then I can’t go around telling people Agfa is great. They...

Sep 2020
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Physician

Interfacing and Integration

The integration is terrible. I want that to improve. The quality of the reporting is dependent on an...

Sep 2020
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Physician

Future Outlook

Knowing the full functionality of the enterprise imaging software, I can see that Agfa is able to...

Sep 2020
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Manager

Lessons Learned

If a friend in my region asked whether I recommend Agfa, I would say that I recommend them very...

Sep 2020
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Manager

Future Outlook

I hope things with Agfa will get better, and I hope we can improve. I would like them to be...

Sep 2020
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Manager

Functionality and Upgrades

We should use the system for structured reporting, but we don't because we don't like the setup for...

Sep 2020
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Manager

Implementation and Training

The implementation was a very long process. We had one pilot site initially, and the updates we were...

Sep 2020
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Manager

Functionality and Upgrades

The system has a context component for analysis in the back end, and that is really useful and...

Sep 2020
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Director

Relationship

Agfa needs to operate more like a partner. It may require them to be a little bit tighter on their...

Sep 2020
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Director

Functionality and Upgrades

We starting having issues as we scaled to additional sites. Agfa told us up front that the system...

Sep 2020
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Director

Functionality and Upgrades

The system doesn't do well when it comes to reporting specifically for the doctor that is reviewing...

Sep 2020
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Director

Other Observations & Comments

Agfa has taken a transactional approach to our relationship. They had some leadership changes, and...

Sep 2020
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Director

ROI / Cost (care and feeding)

We have never gotten out of first gear with Enterprise Imaging for Radiology. We have probably spent...

Sep 2020
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Director

Implementation and Training

Agfa's training team has the necessary expertise and is available. Agfa does a good job in that regard....

Sep 2020
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Director

Functionality and Upgrades

Enterprise Imaging for Radiology is great in terms of its high-resolution images. The system has a...

Sep 2020
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Manager

Other Observations & Comments

We don’t have any plans to change away from Agfa. The investment we have made into the hardware,...

Sep 2020
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Manager

Functionality and Upgrades

I wouldn’t say we watch other practices, but we have some other practices that have used another...

Sep 2020
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Manager

Interfacing and Integration

I would buy the Agfa software again. There is definitely a problem with the integration between the...

Sep 2020
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Manager

Interfacing and Integration

Agfa’s integration with one of our third-party systems isn’t working, and there have been issues...

Sep 2020
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Manager

Service and Support

Agfa doesn’t keep their promises. Our region is at a slight disadvantage in terms of resources and...

Sep 2020
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Manager

Sales and Contracting

Agfa avoids nickel-and-diming, but we have had some issues with contracting and receiving contracts...

Sep 2020
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Manager

Functionality and Upgrades

I know Agfa’s system very well. For somebody who is not familiar with it, it takes a little while to...

Sep 2020
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Manager

Other Observations & Comments

Everything comes at a cost with Agfa. There is a lot of technology out there, but we don’t...

Sep 2020
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Manager

Relationship

I can mostly get ahold of Agfa’s support people, and they are mostly able to assist straight away....

Sep 2020
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Manager

Functionality and Upgrades

The system is actually quite a good system. The reason why the vendor lost a couple of points is...

Sep 2020
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Manager

Functionality and Upgrades

The system doesn't have the functionality we need. The system doesn't give us the adequate reports...

Sep 2020
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Manager

Service and Support

I find the vendor's support extremely frustrating. The service desk that we speak with is based in...

Sep 2020
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Manager

Lessons Learned

I am unlikely to recommend the product. I actually do like the system, but I am very frustrated by...

Sep 2020
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Manager

Service and Support

There have been a lot of frustrations from our point of view. The product has a lot of potential and...

Sep 2020
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Manager

ROI / Cost (care and feeding)

The vendor does try to charge us for additional things. My technical services manager called the...

Sep 2020
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Manager

Implementation and Training

The quality of the training was very haphazard just because of the knowledge issue. There were a...

Sep 2020
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Manager

Future Outlook

The system does work well when we are using it, but we made a few changes because of the structured...

Sep 2020
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Manager

Technology

We are unable to burn a CD with the system, so if a doctor wants to take a study and show it at a...

Sep 2020
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Manager

Interfacing and Integration

We had some teething problems, but we did set up a new system that was being constructed at the same...

Sep 2020
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Director

Service and Support

The short answer to whether we are happy with Agfa is that we are not. We own some of the...

Sep 2020
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Director

Sales and Contracting

During the sales process, Agfa didn't dig in deep to understand whether they could really meet our...

Sep 2020
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CIO

Relationship

Things are going pretty well. We are looking at expanding our capacity. Whether we would buy the...

Sep 2020
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CIO

Implementation and Training

Our Agfa implementation has been really smooth. We have never had to revisit anything in terms of...

Sep 2020
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CIO

Other Observations & Comments

I want to know what Agfa is doing in terms of the product direction, what way Agfa is going, and...

Sep 2020
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Manager

Functionality and Upgrades

The user interface for the web-based Enterprise Imaging XERO Viewer is good. There is an icon that...

Sep 2020
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Manager

Functionality and Upgrades

The study date in Enterprise Imaging XERO Viewer provides flexibility and enables us to search...

Sep 2020
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Manager

Functionality and Upgrades

A user is unable to make amendments to studies within the product. It is very difficult to get Agfa...

Sep 2020
 Helpful

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Manager

Functionality and Upgrades

Sometimes the report from our cardiology system doesn't merge with the images in Enterprise Imaging...

Sep 2020
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Manager

Functionality and Upgrades

A lot of data is inputted into our other systems, including data on the consumables used, the...

Sep 2020
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Manager

Service and Support

My impression is that Agfa isn't proactive or responsive when we approach them with a problem.

Sep 2020
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Manager

Functionality and Upgrades

When a study is sent from the Agfa system to our department DVD printer, the date of birth printed...

Sep 2020
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Manager

ROI / Cost (care and feeding)

Agfa HealthCare is generally pretty good about not charging for every little thing. We sometimes...

Aug 2020
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Manager

Functionality and Upgrades

We didn’t know much about the product before we signed up for it because we had only seen it in a...

Aug 2020
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Manager

Functionality and Upgrades

The ease of use of the system depends on the type of end user. The system is pretty straightforward...

Aug 2020
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Manager

Service and Support

We haven’t really had any new technology from the vendor. I know things are coming down the...

Aug 2020
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Manager

Service and Support

Agfa HealthCare’s ongoing support is generally pretty good. The local people are very good. The...

Aug 2020
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Manager

Relationship

I don’t know the Agfa HealthCare executives well. From my point of view, the executives engage with...

Aug 2020
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Physician

Implementation and Training

Our go-live was reasonable. But most of the time and effort went toward archive migration. There was...

Aug 2020
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Physician

Functionality and Upgrades

The system has good remote reporting.

Aug 2020
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Physician

Functionality and Upgrades

The biggest challenges for us have been poor voice recognition and subpar scheduling software. We...

Aug 2020
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Manager

Service and Support

The product is very stable, and that is good for us because our IMPAX environment wasn’t stable....

Aug 2020
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Manager

Other Observations & Comments

While we were transitioning from IMPAX to the new product, the new product still had some bugs, but...

Aug 2020
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Manager

Functionality and Upgrades

The system will probably be part of our plans for the next few years. I don’t think we will be doing...

Aug 2020
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Manager

Service and Support

The system has some funny bugs, and that is our main frustration with it now. We send all the...

Aug 2020
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Manager

Service and Support

I don’t think Agfa HealthCare even makes promises. When they say they are going to do something, it...

Aug 2020
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Manager

Other Observations & Comments

Our satisfaction over the next 12 months depends on whether we go ahead with the proposed upgrade....

Aug 2020
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Manager

Functionality and Upgrades

Over the next few months, our focus will be on fixing all the current bugs that we have. We have put...

Aug 2020
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Manager

Functionality and Upgrades

We do some research, and someone might have a list to import into the system so that he or she can...

Aug 2020
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Director

Service and Support

It seems like our relationship with Agfa will get better. Before, it got much worse. It was...

Aug 2020
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Director

Service and Support

The only contact that we have is with the same people from Agfa who are now a part of Dedalus...

Aug 2020
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Director

Relationship

We were having problems after the sale, and an executive called us to explain that Agfa was going...

Aug 2020
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Director

Lessons Learned

We would buy the product again, but the contract should be clearer. When Agfa is involved and...

Aug 2020
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Analyst/Coordinator

Relationship

Our partnership with Agfa has been very successful. We work well with their team in our country, and...

Aug 2020
 Helpful

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Analyst/Coordinator

Functionality and Upgrades

We migrated from IMPAX to Enterprise Imaging for Radiology, and the new platform works very well. We...

Aug 2020
 Helpful