Enterprise Imaging for Radiology (Non-US)
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Eder Lagemann
Research Director
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User Commentary
The main reason to stay with Agfa is their call center. Since it is local and focuses on a very...
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We have used Agfa HealthCare as long as we have because we are happy with them. Agfa HealthCare has...
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Enterprise Imaging for Radiology has a fabulous layout, and the functionality is so easy. There is...
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In the future, Agfa HealthCare could improve by adding other languages to the system. Some areas in...
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Our relationship with Agfa HealthCare is like a marriage. The relationship is not about a vendor or...
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I would like Agfa HealthCare to focus on training us in a more proactive way. If they have a new...
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Sometimes we think integration would only take an Agfa engineer half a day to do, yet the...
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We moved to Agfa’s Enterprise Imaging for Radiology product so that we could share images across our...
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In terms of the system’s performance, we haven’t had a period of unplanned downtime in quite a...
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The Agfa service desk people weren’t very knowledgeable about Enterprise Imaging for Radiology at...
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The learning curve for the workflows was a little steep in the beginning, but we had Agfa to guide...
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Agfa is working on allowing Enterprise Imaging for Radiology to connect the health systems in our...
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Agfa is very good to work with, and they are better now than they were with the old solution. Agfa...
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We will stick with Agfa for a while. The system does what we need it to do. I haven’t seen many...
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We don’t get a lot of extra costs for Enterprise Imaging for Radiology because Agfa has shown us how...
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We have struggled with the hanging protocols. I am very happy now, and I presume all our colleagues...
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Agfa delivers AI technology. The question is whether or not we are prepared to pay for it. The...
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I don't deal directly with Agfa. We have a PACS manager, so I go to them, and they have to deal with...
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Recently, Agfa organized a day where they showed off their new products and plans for the future....
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In terms of our reporting priorities, we have managed to get a color-coding priority system, and it...
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We have a problem with the EPR integration. There is an interaction between the output and the...
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We have had to do a lot of work in the background to make things appear the way we want them to...
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Agfa had some financial trouble recently, so they are trying to get every possible dollar they can....
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Agfa had huge problems when they introduced the product. However, the product has been very stable...
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Agfa's system is missing AI functionality. They haven't actively entered the AI world.
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The task-driven workflow works well for allocating work for our consultants. The vendor has a clear...
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We experienced statewide stability issues for many months with no real clear plan for a resolution....
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The biggest thing Agfa HealthCare could do is give us the ability to automate results distribution...
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Enterprise Imaging for Radiology is pretty good. We don't really have anything to compare it to. I...
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We have to have a separate system because we are missing the admin and vetting side in Enterprise...
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Our contracts are all encompassing for support, but we have to pay for licenses and handsets. I know...
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Agfa's implementation services were very good. The implementation was very unusual because we had to...
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Agfa HealthCare wants to do good when it comes to helping us achieve our interoperability goals, but...
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In general, everything is going very well with the system. When we moved to it from IMPAX, we saw...
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The analytics piece of the system is not fully developed.
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Agfa has a local team as well as a more regional team that supports them. They are present with us....
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Our experience with the product is fine. The product is very stable, so the downtime is fairly low,...
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My main concern is that the response time from the technical support people is sometimes a little...
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A lot of the product capabilities are still under development. I was expecting more in terms of the...
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Generally speaking, the Agfa system is meeting our needs. It is stable and robust, and the general...
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I would like Agfa to have a closer relationship with us and to be more empowered to resolve our...
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The solution is a lighter software than what we previously used. The most important thing about...
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We got an upgrade for the system a while back, and we are happy with it. Things are reported in a...
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I was struck by the online training offered by Agfa Healthcare for the implementation. I was hoping...
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Enterprise Imaging for Radiology is a good product, and Agfa has good presales engineering service....
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Our local support team for our organization can't always provide the support we need. In some cases,...
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I have open communication with people on all different levels at Agfa Healthcare. I get prompt...
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The implementation could have been better. The project manager in charge wasn’t realistic with...
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The biggest thing that Agfa HealthCare could change to benefit us over the next year would be to do...
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We moved from IMPAX to Enterprise Imaging for Radiology. Unfortunately, a critical measurement tool...
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I requested access to Agfa’s portal so I could monitor the progress on our open tickets, and Agfa...
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I like the new technology in Agfa's solution; it solves a lot of the problems we had with IMPAX. Now...
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Agfa could provide more documentation and information about the product. We acquired a product that...
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There are a lot of integration limitations. Those aren't necessarily Agfa's fault, but they impact...
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We have made requests to Agfa that have just sat unaddressed. We often feel that our suggestions are...
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The platform itself is not terribly configurable for what we need. There are day-to-day frustrations...
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In viewing reports, there are limitations with knowing who the reporting doctor versus the...
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We had a representative who left, and that person was great. We were very sad to see them go. They...
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With Agfa's model, there are licensing arrangements for different components. The licensing...
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Our experience has been very good with respect to the product. Provided that the system stays the...
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We really like working with Agfa HealthCare. They have great people who provide a positive service...
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Our implementation with Enterprise Imaging for Radiology went really well. Agfa knows its product...
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It is so good to have a partner like Agfa who treats us as a true strategic partner in our digital...
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Looking forward, I would recommend that Agfa invest more in business intelligence and analytics. I...
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There are two aspects of working with Agfa HealthCare that we especially appreciate. The first is...
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It would be very useful if the vendor could improve the visualization of their structured dose...
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We recently had some issues with downtime. The system presented some errors that caused frustration...
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I like the fact that we have both a RIS and PACS from Agfa. We had two different systems before, but...
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The support from Agfa is good. On our first contact with the support, the person who answers first...
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I would like Agfa to actually listen to what their customers are telling them. Agfa tells us that...
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For future customers, I would suggest that when they develop their workflows, they should make sure...
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The service desk people are helpful when we are logging calls. The service desk people take action...
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The product could use a lot of improvements. When we first got the product, what we thought we were...
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In the future, our PACS might be with Agfa, but it might be with a different vendor. At this stage,...
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We have a lot of different examples of the applications team overpromising and underdelivering. The...
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We have implemented a brand-new system, and we have been trying to implement an upgrade to our...
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The team in our country did not completely understand the product, so there were constant delays...
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The help desk people are very knowledgeable, but we get blockers when they find an issue and say...
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