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Enterprise Imaging for Radiology (Non-US)
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Eder Lagemann
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KLAS Research Director - Eder Lagemann
 
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User Commentary

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Manager

Functionality and Upgrades

The product is solid and covers the niche requirements of the imaging unit.

Jan 2023
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Manager

Functionality and Upgrades

There is little flexibility for adopting new challenges and innovations. We need to see improvements...

Jan 2023
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Manager

Functionality and Upgrades

The system is not as complicated for users as an EMR is. The process is also more standardized, so...

Jan 2023
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Manager

Relationship

Agfa HealthCare has an open mind, and they always respect the customers. We are doing a lot of...

Jan 2023
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Manager

Service and Support

Sometimes Agfa HealthCare lacks technical knowledge. The product is very technically driven from the...

Jan 2023
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CEO/President

Functionality and Upgrades

Agfa HealthCare promised to have AI on board a long time ago, but we still do not have it. The...

Jan 2023
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CEO/President

Service and Support

Agfa HealthCare’s customer service is good. I can reach the vendor, and they are always willing to help....

Jan 2023
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CEO/President

Interfacing and Integration

It would be nice if Agfa HealthCare had some kind of platform that we could use to integrate with...

Jan 2023
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Director

Relationship

The vendor continues to invest in their solution. They listen and adapt to what we are telling them,...

Jan 2023
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Manager

Technology

Since we implemented the product, it has been rock solid unless we have had network disruptions.

Dec 2022
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Manager

Implementation and Training

Implementing the product was very painful. Agfa HealthCare did not present us with a competent...

Dec 2022
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Manager

Implementation and Training

Agfa HealthCare has completely moved away from training directly. Their new method is training the...

Dec 2022
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Manager

Relationship

For years now, I have asked Agfa HealthCare for a product road map so that we can plan ahead. The...

Dec 2022
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Manager

Relationship

There are quite a few positives to working with Agfa HealthCare. Agfa HealthCare meets our...

Nov 2022
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CIO

Relationship

Our key contact left, and we didn't know who to contact for more than a year. To this day, I am not...

Oct 2022
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CIO

ROI / Cost

The vendor was fair with their prices during the installation, but they have been charging us for...

Oct 2022
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CIO

Functionality and Upgrades

If I were talking to a peer about the product, I would talk about the financial part. I would...

Oct 2022
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CIO

Implementation and Training

Our implementation with Agfa Healthcare was not planned very well. It was supposed to be planned...

Oct 2022
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CIO

Interfacing and Integration

We have been able to integrate the product a lot with other systems. The integrations have taken...

Oct 2022
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CIO

Functionality and Upgrades

Our users complain about the scheduling part of the product. There are a lot of clicks needed to do...

Oct 2022
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Manager

Service and Support

We have a partnership with Agfa rather than a supplier-customer relationship. Our problems are...

Oct 2022
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Manager

Functionality and Upgrades

Agfa's system is deployed at multiple sites in our network, and Agfa does a good job of keeping...

Oct 2022
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Manager

Functionality and Upgrades

We have been investing in the product, and we will be expanding the tools. We are going to move to...

Oct 2022
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Manager

Future Outlook

We will upgrade to a new version, and there are a lot of things that we have been asking for that...

Oct 2022
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Manager

Functionality and Upgrades

What I like most about the software is its ease of use and reliability. At the main server site, we...

Oct 2022
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Manager

Service and Support

We can participate in user group meetings, and in those meetings, we can find out what is going on,...

Oct 2022
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Analyst/Coordinator

Service and Support

Agfa HealthCare can improve by providing better sales and service support. We dislike the fact that...

Oct 2022
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Analyst/Coordinator

Functionality and Upgrades

We like the overall experience with the software interface. The product is easy to use and has lots...

Oct 2022
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Director

Functionality and Upgrades

Upgrades with the Agfa HealthCare product are stable, reliable, and do not break.

Oct 2022
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Director

Functionality and Upgrades

I would like the current tools we utilize within Enterprise Imaging for Radiology to actually work....

Oct 2022
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Director

Service and Support

I get the impression from my PACS manager that they are often frustrated by the lack of...

Oct 2022
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Director

ROI / Cost

Any small change is an extra charge with Agfa HealthCare. We have been clear about certain processes...

Oct 2022
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Manager

Service and Support

I really like the proximity of the vendor's support, the ease of deployment for users, the speed of...

Sep 2022
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Manager

Relationship

Agfa HealthCare could offer better joint responses with technicians from other companies. When an...

Sep 2022
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Manager

Functionality and Upgrades

This product is a stable and scalable PACS.

Sep 2022
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Manager

Interfacing and Integration

I like that Agfa HealthCare offers integration with other products. The PACS is easy to use with its...

Sep 2022
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Manager

Service and Support

Agfa HealthCare could improve this product by increasing their agility in responding to customer...

Sep 2022
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Director

Interfacing and Integration

Once the integrations are done, they are good, but it takes a long time to get there. Not every...

Sep 2022
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Director

Service and Support

Our main issue with Agfa HealthCare is their service. We don’t get the help we need. When we have an...

Sep 2022
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Director

Technology

I like the technical part of Enterprise Imaging for Radiology. Agfa HealthCare has finally solved...

Sep 2022
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Director

Implementation and Training

Agfa HealthCare provided virtual training in our language. The people that did the configuration of...

Sep 2022
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Manager

Functionality and Upgrades

The enterprise imaging system is a quality PACS with good features. I appreciate the system's ease...

Sep 2022
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Manager

Relationship

We have been an Agfa HealthCare customer for many years, and Agfa HealthCare has always been a good...

Sep 2022
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Manager

Relationship

Agfa HealthCare does not keep all of their promises to us. There were a bunch of things written into...

Sep 2022
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Manager

ROI / Cost

Agfa HealthCare will work with us a fair bit on extra features, and the vendor will tell us when...

Sep 2022
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Manager

Interfacing and Integration

Working with Agfa HealthCare's product is easy because of its integration with our EHR.

Sep 2022
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Manager

Functionality and Upgrades

Enterprise Imaging for Radiology is very easy to use. There is training for radiologists.

Sep 2022
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Manager

Service and Support

Agfa HealthCare only has online support, but that support is very good.

Sep 2022
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Manager

Relationship

We have a regular catch-up meeting with Agfa HealthCare to discuss new features, and if we need new...

Sep 2022
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Manager

Functionality and Upgrades

The product provides exactly what it needs to. There are just little things that could be improved...

Sep 2022
||
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Manager

Technology

Agfa HealthCare is constantly canvassing for new features and bringing new things out. We are...

Sep 2022
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Manager

Service and Support

We have a dedicated local service desk, and we are on a first-name basis with all of the service...

Sep 2022
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Manager

Future Outlook

I think my satisfaction with Agfa HealthCare is going to go up because we are about to do a complete...

Sep 2022
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Manager

Lessons Learned

The admin area is perfect. I can handle everything with this profile. However, on the admin desktop...

Sep 2022
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Manager

Relationship

I have used Enterprise Imaging for Radiology since the beginning, and Agfa used to give us upgrades...

Sep 2022
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Manager

Functionality and Upgrades

There are some things I want Agfa to change that are difficult for me. I want Enterprise Imaging for...

Sep 2022
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Manager

Functionality and Upgrades

Enterprise Imaging for Radiology is doing its thing quite well. We have very few real technical...

Sep 2022
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Manager

ROI / Cost

Agfa HealthCare has been good about sticking to the charges that they originally quoted us and not...

Sep 2022
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Manager

Functionality and Upgrades

There are a few specific niche areas with Enterprise Imaging for Radiology that haven't been that...

Sep 2022
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Director

Implementation and Training

A major strength of Agfa HealthCare is their proactive, high-quality service. The product manager...

Sep 2022
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Director

Functionality and Upgrades

I like the ease of use of the product. The learning curve was very quick. The integrations always...

Sep 2022
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Director

Functionality and Upgrades

Some opportunities for improvement include offering applications for AI in diagnostic imaging and...

Sep 2022
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Director

Functionality and Upgrades

One change I would request is that Agfa HealthCare improve the ability for digital mass signing for...

Sep 2022
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Manager

Other Observations & Comments

I would like to see whether the vendor could improve their communication about critical results and...

Sep 2022
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Director

ROI / Cost

Agfa HealthCare's prices are high compared to their peers. For example, we would like to be able to...

Sep 2022
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Manager

Relationship

Things are pretty good with the system at the moment, and the system has improved greatly over the...

Sep 2022
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Manager

Service and Support

One of the vendor's biggest strengths is that they have local support. Agfa HealthCare's support...

Sep 2022
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Manager

Functionality and Upgrades

The solution is extremely reliable, and it can access images quickly. Its viewer is great for...

Sep 2022
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Analyst/Coordinator

Service and Support

When we create a case, it goes to the support group, and they normally reply to the case in a couple...

Aug 2022
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Analyst/Coordinator

Service and Support

If we have a really major incident, the vendor’s support team is actually quite professional. They...

Aug 2022
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Manager

ROI / Cost

The quality of the product was good and the price was honest.

Aug 2022
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Manager

Functionality and Upgrades

We like how simple it is to use the Enterprise Imaging interface.

Aug 2022
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Analyst/Coordinator

Relationship

Our experience with Agfa Healthcare has changed over time for the worst. A lot of the people that we...

Aug 2022
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Analyst/Coordinator

Other Observations & Comments

We have spent a lot of time and money to go to this product, so the plan is to stay with the product...

Aug 2022
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Analyst/Coordinator

Implementation and Training

There are a lot of good things in our current version of the product, but there are newer versions...

Aug 2022
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Analyst/Coordinator

Implementation and Training

Generally, the training has been quite bad, and we have not been very pleased with it. When we have...

Aug 2022
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Analyst/Coordinator

Functionality and Upgrades

The platform is actually quite easy to use, but it does have one difficult function regarding...

Aug 2022
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Analyst/Coordinator

Relationship

We are not very satisfied with Agfa Healthcare. We will talk about things with the vendor, and they...

Aug 2022
||
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Manager

Technology

We have chosen to have modalities sent directly to the PACS. We route the studies from the PACS to...

Aug 2022
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Manager

Functionality and Upgrades

I really like the great involvement we get from the vendor and that the vendor thinks things through...

Aug 2022
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Manager

Interfacing and Integration

I would like to see the vendor integrate their non-DICOM workflows into the system. Right now, we...

Aug 2022
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Director

Relationship

The system has a good PACS part. We have a lot of opportunities to do different things in the...

Aug 2022
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Director

Functionality and Upgrades

The product is quite complicated. There are a lot of different ways to do things in the system, and...

Aug 2022
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Director

Implementation and Training

Agfa HealthCare didn't train us well. We didn't get a good introduction to the system. The vendor...

Aug 2022
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Director

Implementation and Training

The vendor has visited us a few times to train our end users, but they don't have a clear training...

Aug 2022
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Director

Future Outlook

The vendor is meeting our expectations, but that is an optimistic view. We hope that we will finally...

Aug 2022
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Manager

Functionality and Upgrades

The product is easy to use.

Aug 2022
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Manager

Functionality and Upgrades

An opportunity to improve the product would be an expansion of the post-processing.

Aug 2022
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Manager

Technology

Agfa could add AI to the system.

Aug 2022
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Manager

Relationship

Agfa's strengths are professionalism, expertise, and helpfulness.

Aug 2022
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Physician

Service and Support

I would like to see better post-sale technical support for our country.

Aug 2022
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Analyst/Coordinator

Relationship

One of the vendor’s biggest strengths is their years of experience. Their key business is PACS, and...

Aug 2022
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Analyst/Coordinator

Interfacing and Integration

I would like to see better project leaders from the vendor as well as better integration with our...

Aug 2022
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CIO

Functionality and Upgrades

We are continuing on the upgrade path with Agfa's software, but the system does what it needs to do.

Aug 2022
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CIO

Service and Support

My technical team has a great working relationship with Agfa, so we hear back from Agfa’s support...

Aug 2022
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CIO

Relationship

I work with other vendors that proactively come out to talk with us about where their organization...

Aug 2022
||
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CIO

Relationship

On the working level, Agfa's people are really good, but I never hear from the vendor's executives....

Aug 2022
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CIO

Other Observations & Comments

Agfa's system has been really stable and reliable. We are starting to see some performance issues...

Aug 2022
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CIO

Relationship

A lot of the challenges that we have had are around computing capacity, but we have used Agfa's...

Aug 2022
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CIO

Implementation and Training

We implement most of Agfa's products ourselves, and they support us, but I don't think they have a...

Aug 2022
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CIO

Future Outlook

Agfa's system is part of our long-term plans; it would cost us a lot to make a change.

Aug 2022
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Director

Service and Support

We wish that the vendor could improve their support. Their support team has gone through a lot of...

Aug 2022
||
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Director

Technology

We don't have any problems with the solution on the technology side of things. The solution is very...

Aug 2022
||
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Manager

Relationship

Enterprise Imaging for Radiology is a big beast. It is a complex system, but I would buy it again if...

Jul 2022
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Manager

Other Observations & Comments

Agfa is slow to respond about starting new projects. Their staff may be lacking expertise, but...

Jul 2022
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Manager

Functionality and Upgrades

We are happy with the system, but we need more innovation. The most recent upgrade we had with Agfa...

Jun 2022
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Manager

Implementation and Training

An implementation does not end at the go-live. We need more orientation with the product once it...

Jun 2022
||
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Director

Technology

We are still working on optimizing the technology from Agfa to integrate with our EHR. The vendor is...

Jun 2022
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CIO

Relationship

Agfa HealthCare’s team is fairly good to work with. There are times when things get frustrating, but...

Jun 2022
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CIO

Lessons Learned

Enterprise Imaging for Radiology is quite a sophisticated package. It has a lot of features, so it...

Jun 2022
||
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CIO

Implementation and Training

One of the biggest bumps in the implementation was the merging. We had to do an update. In moving...

Jun 2022
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CIO

Future Outlook

There are always go-live issues that have to be resolved. We did this implementation during the...

Jun 2022
||
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CIO

Functionality and Upgrades

Some of the features work inside Enterprise Imaging for Radiology, but some of the configurations...

Jun 2022
||
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CIO

Technology

The voice recognition doesn't work inside a table. So I can dictate my report, but inside a table, I...

Jun 2022
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Analyst/Coordinator

Functionality and Upgrades

We upgraded Agfa HealthCare's PACS software, and we changed the infrastructure servers, storage, and...

Jun 2022
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Analyst/Coordinator

Service and Support

Agfa Healthcare is a great company. They are easy to reach at any time. In our region, we have an...

Jun 2022
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Analyst/Coordinator

Relationship

Sometimes we think that we have all the latest features and functionalities, but then we go to...

Jun 2022
||
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Analyst/Coordinator

Implementation and Training

Agfa Healthcare delivers training on-site. With the upgrade, the vendor did tablet training sessions...

Jun 2022
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Manager

Relationship

The main reason to stay with Agfa is their call center. Since it is local and focuses on a very...

May 2022
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Director

Technology

We have used Agfa HealthCare as long as we have because we are happy with them. Agfa HealthCare has...

Apr 2022
||
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Director

Functionality and Upgrades

Enterprise Imaging for Radiology has a fabulous layout, and the functionality is so easy. There is...

Apr 2022
||
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Director

Functionality and Upgrades

In the future, Agfa HealthCare could improve by adding other languages to the system. Some areas in...

Apr 2022
||
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Director

Relationship

Our relationship with Agfa HealthCare is like a marriage. The relationship is not about a vendor or...

Apr 2022
||
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Director

Implementation and Training

I would like Agfa HealthCare to focus on training us in a more proactive way. If they have a new...

Apr 2022
||
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Manager

ROI / Cost

Sometimes we think integration would only take an Agfa engineer half a day to do, yet the...

Apr 2022
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Manager

Functionality and Upgrades

We moved to Agfa’s Enterprise Imaging for Radiology product so that we could share images across our...

Apr 2022
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Manager

Lessons Learned

In terms of the system’s performance, we haven’t had a period of unplanned downtime in quite a...

Apr 2022
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Manager

Relationship

The Agfa service desk people weren’t very knowledgeable about Enterprise Imaging for Radiology at...

Apr 2022
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Manager

Implementation and Training

The learning curve for the workflows was a little steep in the beginning, but we had Agfa to guide...

Apr 2022
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Manager

Interfacing and Integration

Agfa is working on allowing Enterprise Imaging for Radiology to connect the health systems in our...

Apr 2022
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Manager

Relationship

Agfa is very good to work with, and they are better now than they were with the old solution. Agfa...

Apr 2022
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Manager

Future Outlook

We will stick with Agfa for a while. The system does what we need it to do. I haven’t seen many...

Apr 2022
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Manager

ROI / Cost

We don’t get a lot of extra costs for Enterprise Imaging for Radiology because Agfa has shown us how...

Apr 2022
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Physician

Future Outlook

We have struggled with the hanging protocols. I am very happy now, and I presume all our colleagues...

Feb 2022
||
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Physician

Service and Support

Agfa delivers AI technology. The question is whether or not we are prepared to pay for it. The...

Feb 2022
||
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Physician

Service and Support

I don't deal directly with Agfa. We have a PACS manager, so I go to them, and they have to deal with...

Feb 2022
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Physician

Relationship

Recently, Agfa organized a day where they showed off their new products and plans for the future....

Feb 2022
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Physician

Functionality and Upgrades

In terms of our reporting priorities, we have managed to get a color-coding priority system, and it...

Feb 2022
||
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Physician

Interfacing and Integration

We have a problem with the EPR integration. There is an interaction between the output and the...

Feb 2022
||
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Physician

Functionality and Upgrades

We have had to do a lot of work in the background to make things appear the way we want them to...

Feb 2022
||
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Manager

ROI / Cost

Agfa had some financial trouble recently, so they are trying to get every possible dollar they can....

Feb 2022
||
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Manager

Functionality and Upgrades

Agfa had huge problems when they introduced the product. However, the product has been very stable...

Feb 2022
||
(0)
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Manager

Functionality and Upgrades

Agfa's system is missing AI functionality. They haven't actively entered the AI world.

Feb 2022
||
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CIO

Functionality and Upgrades

The task-driven workflow works well for allocating work for our consultants. The vendor has a clear...

Feb 2022
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CIO

Technology

We experienced statewide stability issues for many months with no real clear plan for a resolution....

Feb 2022
||
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CIO

Other Observations & Comments

The biggest thing Agfa HealthCare could do is give us the ability to automate results distribution...

Feb 2022
||
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Physician

Functionality and Upgrades

Enterprise Imaging for Radiology is pretty good. We don't really have anything to compare it to. I...

Feb 2022
||
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Physician

Functionality and Upgrades

We have to have a separate system because we are missing the admin and vetting side in Enterprise...

Feb 2022
||
(0)
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Physician

ROI / Cost

Our contracts are all encompassing for support, but we have to pay for licenses and handsets. I know...

Feb 2022
||
(0)
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Physician

Implementation and Training

Agfa's implementation services were very good. The implementation was very unusual because we had to...

Feb 2022
||
(0)
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Manager

Relationship

Agfa HealthCare wants to do good when it comes to helping us achieve our interoperability goals, but...

Feb 2022
||
(0)
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Manager

Functionality and Upgrades

In general, everything is going very well with the system. When we moved to it from IMPAX, we saw...

Jan 2022
||
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Manager

Functionality and Upgrades

The analytics piece of the system is not fully developed.

Jan 2022
||
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Manager

Relationship

Agfa has a local team as well as a more regional team that supports them. They are present with us....

Jan 2022
||
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