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Enterprise Imaging for Radiology (Global) Commentary
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Eder Lagemann
Research Director
KLAS Research Director - Eder Lagemann
 
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User Commentary

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Manager

Relationship, Product

If AGFA HeathCare makes and talks about a promise, they get it developed. I hope we do a lot of work...

Apr 2024
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Manager

Relationship

AGFA HealthCare’s service desk is good. Every time we call, we get an answer right away. The support...

Apr 2024
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Manager

Product

There are upgrades of Enterprise Imaging for Radiology every so often. I think there is already...

Apr 2024
||
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Manager

Value

One negative thing is that Enterprise Imaging for Radiology is not cheap at all. It is well known...

Apr 2024
||
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Manager

Culture, Relationship

Sometimes, I find out about new things that AGFA HealthCare is bringing out from colleagues or other...

Apr 2024
||
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Manager

Culture, Value

One issue that I have with AGFA HealthCare is its cost. When we have to do things with the vendor,...

Mar 2024
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Manager

Relationship

Our day-to-day support from AGFA HealthCare has been great. I have nothing bad to say about it. The...

Mar 2024
||
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Manager

Product

The system is really stable. It probably has a 99-point-something uptake. It never goes down. That...

Mar 2024
||
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Manager

Product

Aside from a few issues, Enterprise Imaging for Radiology is a better product than it was before its...

Mar 2024
||
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Manager

Product

There are a lot of new bugs in the new version of the system. For example, we use a lot of drop-down...

Mar 2024
||
(0)
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Manager

Operations

Our recent AGFA HealthCare upgrade went well. There were no hiccups during our go-live. We were even...

Mar 2024
||
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Manager

Loyalty, Value

AGFA HealthCare charges for everything, and they force our hand to upgrade or change versions. And...

Mar 2024
||
(0)
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Manager

Relationship, Value

For the first time in years, AGFA HealthCare has given us free stuff that they would have charged...

Mar 2024
||
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Manager

Relationship

We have been asking AGFA HealthCare about a certain issue for a while, and we have gone to different...

Mar 2024
||
(0)
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Manager

Loyalty, Product

We are happy with Enterprise Imaging for Radiology, and I want to keep it. It is user friendly, and...

Mar 2024
||
(0)
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Manager

Relationship

AGFA HealthCare has a new role called an account manager, and we have regular meetings with our...

Mar 2024
||
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Manager

Relationship, Product

AGFA HealthCare's greatest strengths are increased timeliness in loading and viewing diagnostic...

Mar 2024
||
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Manager

Product

The product integrates easily with our billing system, and configuring Enterprise Imaging for...

Mar 2024
||
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Manager

Relationship

There is a delay when it comes to some of the vendor's advisors responding to cases of failures or...

Mar 2024
||
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CIO

Relationship, Relationship

I never see AGFA HealthCare. I only get to see them when I have to escalate something from the...

Mar 2024
||
(0)
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CIO

Operations, Operations

AGFA HealthCare came down and swamped the site with loads of trainers when we went live.

Mar 2024
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(0)
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CIO

Product, Product

Enterprise Imaging for Radiology seems to work really well, and we have no issues with it. We had...

Mar 2024
||
(0)
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CIO

Relationship, Relationship, Product, Product

AGFA HealthCare moves forward very slowly. Even getting AI stuff has been painful for them. They are...

Mar 2024
||
(0)
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CIO

Culture, Culture, Value, Value

AGFA HealthCare will not charge for any bugs or fixes, but they will charge straight away for any...

Mar 2024
||
(0)
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CIO

Operations, Operations, Product, Product

We had some hardware that it took a long time for AGFA HealthCare to install.

Mar 2024
||
(0)
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Manager

Product

Enterprise Imaging for Radiology has some nice features, and it is a newer product. But there are...

Mar 2024
||
(0)
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Manager

Relationship

If the vendor could be quick in fixing issues and if they listened to our feedback in terms of what...

Mar 2024
||
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Manager

Relationship, Operations

For the transition to Enterprise Imaging for Radiology, we booked some meetings and had some...

Mar 2024
||
(0)
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Manager

Product

Enterprise Imaging for Radiology has a different way of thinking from what we are used to for an...

Mar 2024
||
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Manager

Culture, Value

We are supposed to be saving money with Enterprise Imaging for Radiology, but we are not. The vendor...

Mar 2024
||
(0)
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Manager

Relationship, Operations

We are working on a project with the vendor, and they could be bugging us every day about moving...

Mar 2024
||
(0)
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Physician

Operations, Operations

The big problem with enterprise imaging solutions is that they are rarely designed by radiologists...

Feb 2024
||
(0)
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Physician

Product, Product

The biggest strength of the vendor is the reliability. What I like most about the product is its stability....

Feb 2024
||
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Physician

Product, Product

The PACS could benefit from more streamlined operations. While there have been improvements in...

Feb 2024
||
(0)
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Physician

Product, Product

The difficulties with the system are sometimes due to the lack of tools that radiologists need but...

Feb 2024
||
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Manager

Relationship, Product

The system has been pretty stable, and I feel like its performance has been decent. Those are key...

Feb 2024
||
(0)
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Manager

Product

From a radiologist's perspective, the product is on the upper end of the market. Our radiologists...

Feb 2024
||
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Manager

Product

The product has been constant and stable, but its integration with other systems isn't fantastic....

Feb 2024
||
(0)
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Manager

Operations

When we ask the vendor for training things, they are pretty good at putting together videos and...

Feb 2024
||
(0)
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Manager

Product, Value

We haven't done an upgrade in a while, and we haven't received too many additional requests that are...

Feb 2024
||
(0)
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Physician

Operations, Operations, Product, Product

Enterprise Imaging for Radiology is pretty straightforward. I don't think there is anything that is...

Jan 2024
||
(0)
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Physician

Loyalty, Loyalty, Operations, Operations, Product, Product

We haven't had any new technology since we got Enterprise Imaging for Radiology. It might be that...

Jan 2024
||
(0)
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Physician

Loyalty, Loyalty, Product, Product

With Enterprise Imaging for Radiology, the only thing that would be good as an improvement is...

Jan 2024
||
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Physician

Operations, Operations, Value, Value

Regarding teaching files, AGFA Healthcare has a new and improved module. My only gripe with it is...

Jan 2024
||
(0)
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Physician

Relationship, Relationship

I have the service delivery manager and our account manager on AGFA Healthcare’s side. We have...

Jan 2024
||
(0)
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Physician

Value, Value

We are definitely overcharged for Enterprise Imaging for Radiology. The problem is that our region’s...

Jan 2024
||
(0)
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Physician

Product, Product

What we got with Enterprise Imaging for Radiology was something called XERO Exchange Network, which...

Jan 2024
||
(0)
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Physician

Relationship, Relationship, Product, Product

From a clinical point of view, Enterprise Imaging for Radiology works pretty well. It is pretty...

Jan 2024
||
(0)
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Manager

Relationship

The arm of AGFA HealthCare that is in our region doesn't quite have the right resources to do what...

Jan 2024
||
(0)
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Manager

Value

AGFA HealthCare is expensive for what we get, and we are overpaying right now. We have removed the...

Jan 2024
||
(0)
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Manager

Relationship, Operations

AGFA HealthCare seems to be reliant on one person in their organization to provide us with advice on...

Jan 2024
||
(0)
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Manager

Relationship, Product

Good luck understanding when the vendor is actually releasing a version. They are trying to get...

Jan 2024
||
(0)
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Manager

Culture, Relationship

We always seem to have to ask AGFA HealthCare to understand their road map and what additional...

Jan 2024
||
(0)
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CIO

Loyalty

Since our initial implementation, things have gone very well with AGFA HealthCare. We have been...

Jan 2024
||
(0)
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Director

Product, Product

We would like to see AGFA HealthCare further improve the interface of the two windows for viewing...

Dec 2023
||
(0)
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Director

Relationship, Relationship, Product, Product

The vendor’s biggest strengths are in their reliability.

Dec 2023
||
(0)
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Director

Product, Product

What we like most about the product is the immediate interface.

Dec 2023
||
(0)
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Director

Product, Product

The biggest area of opportunity for AGFA HealthCare is integration with other platforms.

Dec 2023
||
(0)
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VP/Other Executive

Loyalty, Loyalty, Value, Value

AGFA HealthCare's product is expensive for what it is, and they are nowhere near the most innovative...

Dec 2023
||
(0)
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VP/Other Executive

Culture, Culture, Relationship, Relationship

AGFA HealthCare is pretty transparent, so I think they keep their promises. They are not always the...

Dec 2023
||
(0)
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Manager

Relationship

If I considered only the software, I would 100% buy Enterprise Imaging for Radiology again. The...

Dec 2023
||
(0)
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Manager

Loyalty, Product

Of all PACS systems, AGFA HealthCare's system is the most flexible and forward looking. The vendor...

Dec 2023
||
(0)
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Manager

Relationship, Product

With AGFA HealthCare, there are a couple of weird user interface design decisions. Things are slowly...

Dec 2023
||
(0)
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CIO

Loyalty, Loyalty, Relationship, Relationship

AGFA HealthCare's service is okay. Their transition to an enterprise solution was okay. I'm...

Dec 2023
||
(0)
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CIO

Loyalty, Loyalty

We are doing some consolidation because our health system is going through big changes and...

Dec 2023
||
(0)
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Manager

Relationship, Relationship, Product, Product

The biggest strength of Agfa HealthCare is that they take their product knowledge seriously. What we...

Dec 2023
||
(0)
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Relationship

The biggest strength of the vendor is proactive support.

Dec 2023
||
(0)
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Product

What I like most about the product is that it is a strong, flexible system.

Dec 2023
||
(0)
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Relationship

The vendor's biggest opportunity for product improvement is conforming their collaboration with...

Dec 2023
||
(0)
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Relationship

To improve my experience, the vendor could solve issues related to upgrading the system.

Dec 2023
||
(0)
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Manager

Relationship

The biggest strengths of the vendor are that the executive team is very engaged and that the system...

Dec 2023
||
(0)
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Manager

Product

What I like most about the product is that it is intuitive and user friendly.

Dec 2023
||
(0)
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Manager

Product

The biggest opportunity for product improvement is easier image distribution beyond the hospital...

Dec 2023
||
(0)
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Manager

Product

We would like a little more clarity on the functionality of the various XERO platforms, how they...

Dec 2023
||
(0)
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Director

Product

The things that we like most about the product are that it is user friendly and that it functions...

Dec 2023
||
(0)
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Director

Product

The vendor's biggest opportunity for improvement would be with staying up to date with AI software....

Dec 2023
||
(0)
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Manager

Operations

I like Agfa HealthCare's communication and their commitment to the product. I also like Enterprise...

Dec 2023
||
(0)
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Manager

Loyalty, Relationship

Agfa is coming out with new things, but we are getting less support compared to earlier days. Some...

Dec 2023
||
(0)
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Manager

Value

Agfa is very costly. Whatever we ask for comes at a high cost. They need to charge a little less,...

Dec 2023
||
(0)
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Manager

Product

Our radiologists like the quality and precision of the platform. There are some good features.

Dec 2023
||
(0)
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Director

Relationship, Operations

Agfa has been a good partner to work with. We have regular meetings to get updates, and the vendor's...

Nov 2023
||
(0)
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Director

Operations

We have appreciated the ongoing training from Agfa. It has been helpful since our go-live a few...

Nov 2023
||
(0)
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Director

Loyalty, Relationship

We are working with Agfa on AI and look forward to adding RUBEE in the future. We have had a lot of...

Nov 2023
||
(0)
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Director

Loyalty, Relationship, Product

Teleradiology tools and services are important for our organization. Agfa has been working on adding...

Nov 2023
||
(0)
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Director

Product

The integration Enterprise Imaging for Radiology has with other solutions and modalities is...

Nov 2023
||
(0)
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Director

Culture, Relationship

The account manager team, sales team, and executive leaders have all been very good to us. They are...

Nov 2023
||
(0)
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Director

Relationship

The support team is good and gets back to us very quickly. We really do not have any issues or...

Nov 2023
||
(0)
 Thank you  Helpful

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Director

Culture, Value

The biggest opportunities for improvement would be to include everything from the beginning and not...

Nov 2023
||
(0)
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Director

Relationship

One of Agfa's biggest strengths is their direct contact with us. But we like the flexibility and...

Nov 2023
||
(0)
 Thank you  Helpful

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Manager

Relationship, Relationship, Product, Product

The vendor's main strength is the strong product knowledge they have. What we like most about the...

Nov 2023
||
(0)
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Manager

Product, Product

The vendor has opportunities in artificial intelligence. Our radiologists like to use artificial...

Nov 2023
||
(0)
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Physician

Relationship, Relationship

We really like the system's stability and that the vendor has good technical support. What we like...

Nov 2023
||
(0)
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Manager

Relationship

Agfa HealthCare's administration is very good, and they are experts in their field.

Nov 2023
||
(0)
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Manager

Product

The product is user friendly.

Nov 2023
||
(0)
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Manager

Product

If Agfa HealthCare could invest in artificial intelligence and merge that functionality with the...

Nov 2023
||
(0)
 Thank you  Helpful

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Manager

Relationship, Operations

To improve my experience, Agfa HealthCare could expedite the service responses so that our patient...

Nov 2023
||
(0)
 Thank you  Helpful

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VP/Other Executive

Product

I like that the product allows us to provide specialized care. It also has innovation in the...

Nov 2023
||
(0)
 Thank you  Helpful

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VP/Other Executive

Culture, Value

Agfa could provide better licensing flexibility in terms of cost.

Nov 2023
||
(0)
 Thank you  Helpful

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VP/Other Executive

Operations

A change Agfa could make to improve my satisfaction is providing flexibility in the implementation...

Nov 2023
||
(0)
 Thank you  Helpful

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Director

Relationship

AGFA HealthCare is a large established vendor with global deployments and resources to consult....

Nov 2023
||
(0)
 Thank you  Helpful

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Director

Relationship

AGFA HealthCare needs to have more product experts locally based in our area for a faster turnaround...

Nov 2023
||
(0)
 Thank you  Helpful

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Manager

Product

One of our challenges with Agfa HealthCare is that the reporting quality in Agfa HealthCare's system...

Nov 2023
||
(0)
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Director

Relationship

We appreciate the ability to tap into global experts from the vendor's support team when necessary.

Nov 2023
||
(0)
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Director

Product

The customizability of the system is also a downside since the default configuration did not...

Nov 2023
||
(0)
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Manager

Relationship, Relationship, Product, Product

I would like to see improvements to the cloud solution, PACS, and AI offering. I also want the...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Product, Product

AGFA HealthCare's system is very stable and is always working well. That is very important for us....

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

I like the support from Agfa HealthCare and the stability of the solution.

Oct 2023
||
(0)
 Thank you  Helpful

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Manager

Culture, Value

Agfa HealthCare could improve the price and quality ratio of the solution. The product is very good,...

Oct 2023
||
(0)
 Thank you  Helpful

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Manager

Relationship, Product

Agfa HealthCare could provide better improvements in the system upgrades.

Oct 2023
||
(0)
 Thank you  Helpful

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Physician

Product

I like the reliability of Agfa and the integration of the product.

Oct 2023
||
(0)
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Physician

Product

The product could integrate with Apple software more. The reconstruction software and images...

Oct 2023
||
(0)
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CIO

Product, Product

I like that the product is robust and scalable.

Oct 2023
||
(0)
 Thank you  Helpful

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CIO

Product, Product

The vendor could improve the product by offering better ease of integration.

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Relationship, Relationship, Product, Product

The biggest improvements the vendor could make include being more proactive and utilizing agility...

Oct 2023
||
(0)
 Thank you  Helpful

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Manager

Relationship, Relationship

The relationship between us and the vendor is their biggest strength. The service support staff...

Oct 2023
||
(0)
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Manager

Product, Product

I like the seamless workflows and how the system can adapt to our often complex reporting workflows...

Oct 2023
||
(0)
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Manager

Product, Product

There are some features within our workflows that we would like the system to be able to facilitate...

Oct 2023
||
(0)
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Manager

Operations, Operations

To improve my experience as a customer, Agfa HealthCare could offer ongoing refresher training as...

Oct 2023
||
(0)
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CIO

Product

We would like to see new functionalities added to the product. Agfa should amplify integrations and...

Oct 2023
||
(0)
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VP/Other Executive

Relationship

The vendor has a strong, complete platform. It is robust, and the vendor is friendly. We have great...

Oct 2023
||
(0)
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VP/Other Executive

Relationship, Product

AGFA HealthCare needs more development in their system's integration capability with other vendors'...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Relationship

The Agfa team has knowledge of the product and good knowledge of the health of our business.

Oct 2023
||
(0)
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CIO

Relationship

Agfa has an excellent willingness to collaborate and to support their clients.

Oct 2023
||
(0)
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CIO

Relationship, Product

Enterprise Imaging for Radiology works. It is stable and has good response times.

Oct 2023
||
(0)
 Thank you  Helpful

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Director

Relationship, Relationship, Product, Product

The vendor's strongest aspect is their middle-level management team. I like the look and feel of the...

Oct 2023
||
(0)
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Manager

Relationship

Agfa HealthCare's team here is very professional; they are specialized in what they do and have...

Oct 2023
||
(0)
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Manager

Relationship

We are working with the vendor on the cardiology side. The team on that side lacks some expertise in...

Oct 2023
||
(0)
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Physician

Relationship, Relationship

I like Agfa HealthCare's attention to customer problems, and I like the system's stability.

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Product, Product

Agfa HealthCare could improve the product's user interface. The user interface has not been adapted...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Product

Agfa HealthCare's biggest strength is that they are a call away. I like all of the product's functions....

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

Agfa HealthCare could improve our experience by making frequent calls to customers and involving...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

I like the product's ease of use, specifically the type of technology the product offers to end...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

I like Agfa HealthCare's post-sales support. The vendor provides 24/7 service.

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Relationship, Product, Product

We still need better functionality from Agfa HealthCare as well as better communication around how...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product, Product

After a difficult start, the product is now stable. We really like that the product is well know....

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product, Product

Agfa HealthCare's system is a good radiology PACS. The system is very capable of doing the things...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Culture, Culture, Relationship, Relationship

If we want something from Agfa HealthCare, they are very easy to work with regarding billing because...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations, Operations

Agfa HealthCare schedules their training, and there are also ad hoc possibilities, so there is no...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Relationship

What I like about Agfa HealthCare is the dynamism of the relationships. We get immediate answers to...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Relationship, Product, Product

The vendor's commitment and executive presence are their strongest aspects. The product is stable...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

We would like to see the vendor reduce response times by escalating requests to a home matrix.

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

Enterprise Imaging for Radiology does well in monitoring the needs of our institution.

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

The system is intuitive. It is very stable in its operations, and we feel it adapts to our needs.

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

Agfa's operational service staff is good.

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

The radiology department is generally happy with the reporting module.

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

There are some challenges with Enterprise Imaging for Radiology. Agfa's scheduler is like a poor...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Product

Agfa's product is a good system for radiologists. However, the administrative tools should be...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship

We would like Agfa to be more transparent and share more information when something happens.

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship

The support for the platform and the availability of the support team are good.

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship, Product

The stability of the system is good, and the provided service has been good.

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Loyalty, Value

A suggestion for Agfa HealthCare in the future would be to work on the cost models of the artificial...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Operations

When we were looking at integration options, Agfa HealthCare came up with something that was a bit...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Product

The patient can enter their credentials and see their images and reports in Enterprise Imaging for...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

I have seen an improvement in Agfa HealthCare’s overall service and engagement with the customer....

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

We would like to see improved speed with the user interface and better operability between products.

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Culture, Value

When we started to do business with Agfa HealthCare, they sold us all the hardware. We always heard...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty

The product is in our plans for the next five years. Beyond that, there will be a review of funding...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

Our experience with Agfa has not been worse than it was a year ago. It is possibly slightly better...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty, Relationship, Product

Agfa HealthCare is simply at the top of the market in all aspects. Their product is ahead of its time....

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty, Product

Enterprise Imaging for Radiology is a power-hungry application. The vendor did a great job of...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Culture, Relationship

In general, Agfa HealthCare keeps all promises. We have a very good relationship, and they have...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Value

Agfa HealthCare avoids charging us for small things or small projects. They only charge when there...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

The support is good, but Agfa HealthCare has on some occasions given us the feeling that they lack...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

We are happy with the quality of exam management from Agfa HealthCare for their PACS solution.

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

The product's functionality is good.

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Operations

Agfa HealthCare has a dedicated implementation team and a dedicated support team, and they also have...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty

We plan to keep the product for the long term because these platforms are long-term investments with...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations

The tool is powerful and has many features, especially for different types of users. The training...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

With regard to Agfa HealthCare's proactiveness, the ticket opening process is very quick. The...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

We have a very direct relationship with all levels. We have excellent communication with the support...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Relationship, Relationship, Product, Product

Agfa HealthCare's biggest strengths are their people's helpfulness, their product's functionality,...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Relationship, Relationship, Product, Product

The vendor's biggest opportunities for improvement are with their regional imaging arrangements and...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Relationship, Relationship

Agfa HealthCare could improve the availability of their skilled engineers on their product's staff....

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship

Agfa HealthCare has great support. They have provided a free contact number to call 24/7, and they...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Product

I like that the product is easy to use and is under one platform.

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Product

The biggest opportunity for product improvement is artificial intelligence.

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Product

The biggest strength of the product is its stability. It is also easy to use.

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship

The vendor could improve our experience by decreasing the time it takes them to respond to our concerns....

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

Agfa HealthCare has a good solution, and we like how user friendly it is. We are very pleased with...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

Agfa HealthCare is very professional in their deals They built a good relationship with our...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

I like the consistency and sustainability of the product the most.

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty

There is nothing that the vendor could improve on that I can think of for my organization. However,...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Operations

The vendor could improve our experience as a customer by offering more frequent training.

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

Things are going pretty well with Agfa HealthCare. We have used a couple of other PACS before, but...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

Thankfully, we have not come across any situations where we needed to escalate issues to involve...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Operations

Agfa HealthCare did a good job of implementing their solution and delivering on what we expected....

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Value

The folks at Agfa HealthCare have been supportive, and they do not charge for each and every little...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Operations

Our radiologists and technologists who are using Agfa HealthCare's product are happy with the...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Operations

Agfa HealthCare could improve by providing more resources to their local team. We had to postpone...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty, Product

We would like Agfa HealthCare to develop more integration with our hospital’s mobile application....

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Product

The biggest strength of Agfa HealthCare is that the support team is always fast and reliable. The...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Product

The biggest strength of Agfa HealthCare's system is that the new version is faster than the old one,...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Product

The biggest area for improvement for the vendor would be fixing many problems that the vendor...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product, Product

Our medical users have long since digested the innovation constituted by the product. We like the...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Relationship, Product, Product

Agfa HealthCare's product is good. It performs the functions we need and is flexible for possible...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Operations

Agfa HealthCare has effective communication and a good understanding of our needs. The system has a...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

Agfa HealthCare needs to improve their integrations. We need the vendor to definitively resolve the...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

Agfa HealthCare needs an increased number of experts working to deliver comprehensive solutions to...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations, Operations

We would like to see Agfa HealthCare have tighter timelines for their implementations. Also, the...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product, Product

For those of us managing the product, we have a few small but important fixes that would help us...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship

Agfa HealthCare has good technical support and a good relationship with their customers.

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Product

Enterprise Imaging for Radiology's design and operation are strong. The system has good integration...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Product

We like that Enterprise Imaging for Radiology is consolidated. It brings together several components...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Product

Enterprise Imaging for Radiology is a powerful tool. It is very stable at the radiologist level, and...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

The product could be improved if the vendor added the ability to easily configure multiple tools....

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Product

Agfa HealthCare could improve the stability of the connection with our integration engine. The...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

To improve the platform, Agfa HealthCare could add a more permanent presence with regard to...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Relationship, Product, Product

What we like the most is Agfa HealthCare's reliability, and we think the product is robust. Agfa...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Relationship

Agfa HealthCare keeps their promises, but it sometimes takes them a while to do that.

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Loyalty, Product, Product

I like the product's functionality when it comes to its effectiveness and efficiency for...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Relationship

Agfa HealthCare has new management, and we have seen some improvements over the past few years. The...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Product

Enterprise Imaging for Radiology is a stable product. Agfa HealthCare continues to support our...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

I wish Enterprise Imaging for Radiology supported Arabic and the Hijri calendar. I would also like...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Relationship, Operations, Operations

Agfa HealthCare needs to improve with faster implementation of new applications. Also, the internal...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Relationship

Agfa's system is a good product. Our main issue is with the services, especially related to new...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty, Relationship, Product

Agfa HealthCare is still focusing on their thick clients. They started to move to a fully web-based...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Relationship

We like the modularity of Agfa's system and the options we can use. The Agfa team is easily...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Culture

We signed a nice deal with Agfa HealthCare. We feel relieved with their pricing structure because we...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Operations

Agfa HealthCare is facing issues in terms of resources. They have many projects, but they don't have...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty, Product

I have seen the new version of the product, and its additional functionalities are beautiful. There...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Product

Enterprise Imaging for Radiology is a stable system with limited users, and the users are all...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Product

If we want to access the system from outside, the technology does not help us do that. We should...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations, Product

We recently had an upgrade process performed, and it took a couple of tires, but we got there in the...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

Agfa HealthCare has been receptive to our changes and suggestions. They have been a bit more engaged...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Culture

Agfa HealthCare could be better by having a better pricing point. Another thing that would help is...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Loyalty, Product

Enterprise Imaging for Radiology is an excellent product. It is very stable, and we don’t have any...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Product

We have a small problem with the hanging protocols in Enterprise Imaging for Radiology. There is a...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Loyalty, Loyalty

Agfa HealthCare is investing in their technology. We are impressed with all the new functionality...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Relationship, Relationship, Operations, Operations

Conducting projects with Agfa HealthCare is painful; they move very slow, and the projects end up...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Relationship

Things with Agfa HealthCare have gotten considerably worse. They made some changes in our region,...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

Enterprise Imaging for Radiology is stable and excellent.

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations

Agfa HealthCare’s implementation process is very well planned, and they are able to implement things...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Relationship

Things have gotten worse with Agfa HealthCare, but I believe that they have a plan of action to make...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Value, Value

There were some tasks that Agfa HealthCare used to do for us that they didn't charge for, but now...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Relationship, Operations, Operations

Although our upgrades have been delayed several times, Agfa HealthCare has been up front about the...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Culture, Culture, Relationship, Relationship

Agfa HealthCare’s solution does work as promoted; however, the product works the way the supplier...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Relationship

With the Agfa HealthCare platform, we have been working quite closely with the vendor to upgrade to...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product, Product

Agfa HealthCare’s platform is as stable as anything, and if the platform goes down, it only goes...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product, Product

Agfa HealthCare suffers a little from being too comprehensive, like when a system has a million...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Relationship

We have a comprehensive knowledge base with Agfa HealthCare. We can access all our previous calls...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Relationship

We have gone as far as speaking with an executive when we have needed to, so Agfa HealthCare is...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Relationship, Operations, Operations

Agfa HealthCare just launched a community program, which is fantastic. Agfa HealthCare’s community...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty

We would like the vendor to improve on the times and quality of proactive proposals. We would like...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Operations, Product

The system's integration is good. Some people struggle to use the system depending on their computer...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Loyalty

We are looking forward to developing a deeper relationship with the vendor.

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Culture, Loyalty, Product

There are some features that were promised and promoted to us that don't quite work the way we...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Operations

Agfa HealthCare's implementation services are excellent. Our project manager has everything...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Culture, Culture, Relationship, Relationship, Operations, Operations, Product, Product

We have had some issues trying to get live on the new version of the system due to resourcing issues...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Relationship

The vendor’s support team is fantastic. They are very fast and have what is called grip monitoring....

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product, Product

I like how the product is very straightforward and intuitive. It is very fast and ticks all the...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

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