IMPAX
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Monique Rasband
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User Commentary

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Manager

Functionality and Upgrades

IMPAX has driven outcomes for us in the past, but it is not doing anything right now, so I can’t...

Jun 2022
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Manager

Relationship

We have had a good partnership with Agfa HealthCare over the years.

Jun 2022
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Manager

Future Outlook

Looking at vendors on a scale, Agfa HealthCare is probably above average in what they charge us for,...

Jun 2022
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Manager

Future Outlook

We would like to stay with Agfa HealthCare, but IMPAX is reaching the end of its life. One of the...

Jun 2022
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Manager

Service and Support

Agfa HealthCare has been fair at supporting us, but there are real challenges, and the vendor is...

Jun 2022
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Director

Functionality and Upgrades

We have been satisfied with IMPAX. Overall, it has been pretty stable for us and has met our needs....

Feb 2022
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Director

Relationship

In the few dealings we have had with Agfa HealthCare in terms of driving outcomes, they have been...

Feb 2022
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Director

Other Observations & Comments

We are going to Agfa HealthCare’s new PACS, and we haven’t seen that system yet. It is brand new; it...

Feb 2022
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Director

ROI / Cost (care and feeding)

We definitely feel nickel-and-dimed by Agfa HealthCare. Things are under a service contract, and...

Feb 2022
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Director

Implementation and Training

We haven't had the need for training on IMPAX in a while. Agfa HealthCare is putting out a new PACS...

Feb 2022
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Director

Relationship

Agfa HealthCare used to have a dedicated team for our organization type, and the vendor did away...

Feb 2022
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Manager

Implementation and Training

We have to figure out how to use IMPAX ourselves. There is no training at all. I am not at a level...

Jan 2022
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Manager

Technology

Sometimes, we get an alert that says IMPAX is going to be down for an upgrade, but that is pretty rare....

Jan 2022
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Manager

Lessons Learned

The IMPAX technology is old, so an older workforce is going to love the system. But the younger...

Jan 2022
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Manager

Functionality and Upgrades

I use IMPAX for what I need it for, and I help the doctors get in and set up filters. When we have a...

Jan 2022
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Manager

Interfacing and Integration

We were able to share images with our other facilities with IMPAX, but I was never able to set...

Jan 2022
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Manager

Functionality and Upgrades

The system is a bit older, but it is pretty stable. The system is super simple and intuitive.

Dec 2021
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Manager

Technology

The vendor hasn’t developed the system in a while, so it lacks functionality. The product is going...

Dec 2021
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Director

Relationship

IMPAX is very stable, and I have to give Agfa HealthCare credit for keeping it going and even...

Dec 2021
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Director

Future Outlook

We will be migrating off IMPAX. I have to give the Agfa HealthCare team credit for being good to...

Nov 2021
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Manager

ROI / Cost (care and feeding)

The product is really easy to use because of the way that it is set up. I like that. The vendor...

Sep 2021
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Manager

Service and Support

My biggest gripe about Agfa HealthCare is their service and support. We used to have on-site support...

Sep 2021
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Manager

Service and Support

Agfa has pulled back their field support and has had increased turnover. In the past, we had two or...

Sep 2021
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Manager

Relationship

Things are changing, but Agfa had a dedicated team of project managers for our line of business. We...

Sep 2021
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Manager

Functionality and Upgrades

I like the strategic idea of going to Enterprise Imaging, and Agfa seems to have come back from a...

Sep 2021
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Manager

Implementation and Training

The initial Agfa training was fine, but when I sent a team of technical PACS administrators down,...

Sep 2021
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Manager

Other Observations & Comments

We came from a system that we had for years, and we were so deeply engrained in that system. Some of...

Sep 2021
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