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User Commentary
Technology
We are almost at the end of the line with the product. There is at least one more upgrade that we...
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ROI / Cost (care and feeding)
IMPAX is a stable system. It is user friendly. The system does what it needs to do. The vendor is...
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Service and Support
Agfa HealthCare has said that they are giving us their best efforts in terms of support. I think the...
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Relationship
There has been a huge improvement with the vendor's service since our service manager started. Our...
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Relationship
There has been a change in the vendor's sales area. Now, the vendor's focus isn't just on sales....
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Relationship
It would be helpful if Agfa HealthCare were up front with us about the system. Too often, Agfa...
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Relationship
Over the last year, we have seen Agfa's service management improve. There has been more executive...
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Technology
The current system at our organization has been stable. There are no major unexpected outages.
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Relationship
The last 18 months have been challenging because of all of the different things that Agfa HealthCare...
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Service and Support
Our relationship with Agfa HealthCare's people has been a mixed bag. There have been some changes to...
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Lessons Learned
I wouldn't buy IMPAX again. I know that Agfa HealthCare has a strong global-sales network, and they...
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Relationship
Agfa HealthCare needs to be more transparent about how they are supporting us and what information...
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ROI / Cost (care and feeding)
Agfa HealthCare is charging more than they ever have for every little thing. Everything has a...
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Technology
IMPAX meets our users' basic needs, but it also presents a lot of functionality that doesn't work...
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Functionality and Upgrades
Agfa HealthCare delivers upgrades and service updates to fix defects from previous versions, but in...
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Implementation and Training
I have viewed some workshops for Agfa HealthCare's coming products, but we only get training if we...
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Relationship
I get the impression that Agfa HealthCare doesn't care anymore. There has been a breakdown in...
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Relationship
When we want advice on something involving IMPAX, we have a great local team from Agfa HealthCare....
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ROI / Cost (care and feeding)
Agfa's product appears to be more cost effective than other PACS products on the market.
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Functionality and Upgrades
IMPAX lacks robust functionality and innovation. One of the biggest shortcomings is IMPAX's...
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Other Observations & Comments
I have reservations about the next version of Enterprise Imaging for Radiology largely due to the...
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Relationship
Since last year, I have received a few phone calls from the executive director in our region, had...
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Relationship
It feels almost like Agfa is our customer and we should respond to them. Things are consistently...
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Relationship
Agfa has had several leadership positions turn over in the past year. As some upper-level...
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ROI / Cost (care and feeding)
We pay so much money to Agfa, so we expect them to know what they are doing. We expect Agfa to...
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Functionality and Upgrades
It is clear that Agfa is not putting any developments into our version of the system. IMPAX is a...
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Service and Support
Agfa is running a very thin veneer of resources. We often have to wait for weeks or months to get...
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Sales and Contracting
We were looking to leverage the functionality within IMPAX. When we asked Agfa, their first reaction...
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Relationship
We haven't seen an application specialist for the life of our contract. In previous positions, I had...
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Service and Support
I have very little contact with Agfa. My interactions regarding support and implementation are all...
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Other Observations & Comments
Agfa HealthCare is currently part of our five-year plan, but after that, I don't know what will...
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Other Observations & Comments
Organizational issues have prevented us from doing regular upgrades, so we have fallen behind. Our...
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ROI / Cost (care and feeding)
Agfa HealthCare's local service vendors provide excellent service and only charge what is reasonable....
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Functionality and Upgrades
As I haven’t used the latest version of the software, I don’t know whether these changes are already...
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Functionality and Upgrades
Currently, the screens in IMPAX are too busy and contain unused fields that we can’t get rid of. It...
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Functionality and Upgrades
It is hard to be enthusiastic or positive about overall product quality when the versions we use are...
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