IMPAX (Non-US)
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Eder Lagemann
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KLAS Research Director - Eder Lagemann
 
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User Commentary

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Director

Technology

We are almost at the end of the line with the product. There is at least one more upgrade that we...

Jul 2022
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Director

ROI / Cost (care and feeding)

IMPAX is a stable system. It is user friendly. The system does what it needs to do. The vendor is...

Jul 2022
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Director

Service and Support

Agfa HealthCare has said that they are giving us their best efforts in terms of support. I think the...

Jul 2022
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Director

Relationship

There has been a huge improvement with the vendor's service since our service manager started. Our...

Jul 2022
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Director

Relationship

There has been a change in the vendor's sales area. Now, the vendor's focus isn't just on sales....

Jul 2022
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Director

Relationship

It would be helpful if Agfa HealthCare were up front with us about the system. Too often, Agfa...

Jul 2022
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Manager

Relationship

Over the last year, we have seen Agfa's service management improve. There has been more executive...

Sep 2021
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Manager

Technology

The current system at our organization has been stable. There are no major unexpected outages.

Sep 2021
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Manager

Relationship

The last 18 months have been challenging because of all of the different things that Agfa HealthCare...

Sep 2021
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Manager

Service and Support

Our relationship with Agfa HealthCare's people has been a mixed bag. There have been some changes to...

Sep 2021
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Manager

Lessons Learned

I wouldn't buy IMPAX again. I know that Agfa HealthCare has a strong global-sales network, and they...

Sep 2021
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Manager

Relationship

Agfa HealthCare needs to be more transparent about how they are supporting us and what information...

Sep 2021
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Manager

ROI / Cost (care and feeding)

Agfa HealthCare is charging more than they ever have for every little thing. Everything has a...

Sep 2021
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Manager

Technology

IMPAX meets our users' basic needs, but it also presents a lot of functionality that doesn't work...

Sep 2021
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Manager

Functionality and Upgrades

Agfa HealthCare delivers upgrades and service updates to fix defects from previous versions, but in...

Sep 2021
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Manager

Implementation and Training

I have viewed some workshops for Agfa HealthCare's coming products, but we only get training if we...

Sep 2021
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Manager

Relationship

I get the impression that Agfa HealthCare doesn't care anymore. There has been a breakdown in...

Sep 2021
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Manager

Relationship

When we want advice on something involving IMPAX, we have a great local team from Agfa HealthCare....

Sep 2021
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Manager

ROI / Cost (care and feeding)

Agfa's product appears to be more cost effective than other PACS products on the market.

Sep 2021
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Manager

Functionality and Upgrades

IMPAX lacks robust functionality and innovation. One of the biggest shortcomings is IMPAX's...

Sep 2021
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Manager

Other Observations & Comments

I have reservations about the next version of Enterprise Imaging for Radiology largely due to the...

Sep 2021
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Manager

Relationship

Since last year, I have received a few phone calls from the executive director in our region, had...

Sep 2021
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Director

Relationship

It feels almost like Agfa is our customer and we should respond to them. Things are consistently...

Sep 2021
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Director

Relationship

Agfa has had several leadership positions turn over in the past year. As some upper-level...

Sep 2021
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Director

ROI / Cost (care and feeding)

We pay so much money to Agfa, so we expect them to know what they are doing. We expect Agfa to...

Sep 2021
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Director

Functionality and Upgrades

It is clear that Agfa is not putting any developments into our version of the system. IMPAX is a...

Sep 2021
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Director

Service and Support

Agfa is running a very thin veneer of resources. We often have to wait for weeks or months to get...

Sep 2021
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Director

Sales and Contracting

We were looking to leverage the functionality within IMPAX. When we asked Agfa, their first reaction...

Sep 2021
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Director

Relationship

We haven't seen an application specialist for the life of our contract. In previous positions, I had...

Sep 2021
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Manager

Service and Support

I have very little contact with Agfa. My interactions regarding support and implementation are all...

Sep 2021
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Manager

Other Observations & Comments

Agfa HealthCare is currently part of our five-year plan, but after that, I don't know what will...

Sep 2021
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Manager

Other Observations & Comments

Organizational issues have prevented us from doing regular upgrades, so we have fallen behind. Our...

Sep 2021
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Manager

ROI / Cost (care and feeding)

Agfa HealthCare's local service vendors provide excellent service and only charge what is reasonable....

Sep 2021
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Manager

Functionality and Upgrades

As I haven’t used the latest version of the software, I don’t know whether these changes are already...

Sep 2021
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Manager

Functionality and Upgrades

Currently, the screens in IMPAX are too busy and contain unused fields that we can’t get rid of. It...

Sep 2021
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Manager

Functionality and Upgrades

It is hard to be enthusiastic or positive about overall product quality when the versions we use are...

Sep 2021
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