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ORBIS (Global)(Central Europe) Commentary
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Everton Santos
VP of International
KLAS VP of International - Everton Santos
 
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Director

Relationship, Relationship, Relationship, Relationship

The vendor's greatest strengths are that they are a market leader in DACH, thus planning security...

Mar 2024
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Director

Product, Product, Product, Product

We like that the product covers most areas of hospital operations, with the exception of dentistry,...

Mar 2024
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Director

Loyalty, Loyalty, Loyalty, Loyalty, Product, Product, Product, Product

The biggest opportunities for product improvement are in a transformation to web application and...

Mar 2024
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Director

Product, Product, Product, Product

Dedalus has modules available for almost all areas of a clinic, a high level of integration, and...

Feb 2024
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Director

Product, Product, Product, Product

Dedalus could improve the system's stability and have fewer pink screens and case and document locks....

Feb 2024
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CIO

Relationship, Relationship, Relationship, Relationship, Product, Product, Product, Product

Dedalus needs to have more consistent and advanced quality assurance for their software development....

Oct 2023
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CIO

Loyalty, Loyalty, Loyalty, Loyalty, Relationship, Relationship, Relationship, Relationship, Product, Product, Product, Product

Dedalus is focusing on the right technologies in their road map. We have seen more of a push on...

Oct 2023
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CIO

Culture, Culture, Culture, Culture, Relationship, Relationship, Relationship, Relationship

Dedalus is very established in the market. We have good personal contacts with their sales team and...

Oct 2023
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Manager

Relationship, Relationship, Relationship, Relationship

We haven't noticed any serious changes since the transition to Dedalus.

Oct 2023
||
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CIO

Relationship, Relationship, Relationship, Relationship, Operations, Operations, Operations, Operations

Dedalus doesn't adhere well to deadlines. Their lack of consultants leads to long waiting times for...

Oct 2023
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CIO

Value, Value, Value, Value

The vendor's pricing is not comprehensible. Since the acquisition by Dedalus, we have seen chaotic...

Oct 2023
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Manager

Loyalty, Loyalty, Loyalty, Loyalty

Overall, ORBIS is good. By and large, it is well thought out and works satisfactorily in the...

Oct 2023
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Manager

Product, Product, Product, Product, Value, Value, Value, Value

Sometimes Dedalus misses the mark with ORBIS. Updates to fix bugs and introduce new features take...

Oct 2023
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CMIO

Value, Value, Value, Value

From our perspective, Dedalus charges a lot for big packages. There is always a question of...

Oct 2023
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CMIO

Product, Product, Product, Product

Depending on the version of the product, the view is more or less similar to other applications. On...

Oct 2023
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CMIO

Product, Product, Product, Product

The other products in the market are worse than Dedalus’ product.

Oct 2023
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CMIO

Product, Product, Product, Product

There are some functionalities we still have to implement, but we would really like a to-do...

Oct 2023
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CMIO

Product, Product, Product, Product

We like the wide spectrum that is offered with ORBIS. It is possible to adapt ORBIS to almost all...

Oct 2023
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CMIO

Loyalty, Loyalty, Loyalty, Loyalty, Product, Product, Product, Product

Dedalus should improve, and we are happy to be working with Dedalus. We are seeing a major step...

Oct 2023
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(0)
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CMIO

Loyalty, Loyalty, Loyalty, Loyalty

We are currently waiting for another way for interaction and communication to become automated for...

Oct 2023
||
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CMIO

Operations, Operations, Operations, Operations

A lot of implementation dates are skipped because of a lack of personnel from Dedalus. People do not...

Oct 2023
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Manager

Relationship, Relationship, Relationship, Relationship, Product, Product, Product, Product

Dedalus basically has a development road map in place, but that map is subject to both legal...

Oct 2023
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Manager

Product, Product, Product, Product

Dedalus offers an extensive product range that provides a solution for almost every specialist...

Oct 2023
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Manager

Product, Product, Product, Product

Dedalus' updates are currently immature and buggy. The vendor will distribute modules and add-ons...

Oct 2023
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Manager

Relationship, Relationship, Relationship, Relationship, Operations, Operations, Operations, Operations

Dedalus' employees are trained for specific modules, so they often lack an overarching knowledge of...

Oct 2023
||
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CIO

Loyalty, Loyalty, Loyalty, Loyalty, Product, Product, Product, Product

Currently, we would buy the product again. We do need other participants in the market to have a...

Oct 2023
||
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CIO

Product, Product, Product, Product

ORBIS has a very good process for the workflows in the hospitals. We have to do a lot of...

Oct 2023
||
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CIO

Product, Product, Product, Product, Value, Value, Value, Value

In former times, Dedalus had ORBIS closed off from everything that was possible for integration. Now...

Oct 2023
||
(0)
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CIO

Loyalty, Loyalty, Loyalty, Loyalty, Product, Product, Product, Product

We use ORBIS a lot. It has many add-ons and other things that Dedalus offers. Most of the time, the...

Oct 2023
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CIO

Product, Product, Product, Product

The product’s user interface is outdated, and it is very complicated to use. There is no...

Oct 2023
||
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Manager

Culture, Culture, Culture, Culture

We need Dedalus to have a more transparent licensing model. Right now, there is too much licensing...

Oct 2023
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Manager

Product, Product, Product, Product

Dedalus should better enable individual solutions to meet facilities' needs. For example, a hospital...

Oct 2023
||
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Manager

Operations, Operations, Operations, Operations

Over the next year or so, Dedalus should prioritize ensuring their product quality with more mature...

Oct 2023
||
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Manager

Relationship, Relationship, Relationship, Relationship

Dedalus' internal resource problems should not lead to a severe drop in the quality of service...

Oct 2023
||
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Manager

Relationship, Relationship, Relationship, Relationship

Dedalus generally has competent and friendly employees who are constructive when they have...

Oct 2023
||
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Manager

Relationship, Relationship, Relationship, Relationship, Product, Product, Product, Product

Dedalus needs to understand that establishing unilateral specifications regarding schedules for...

Oct 2023
||
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Manager

Relationship, Relationship, Relationship, Relationship

Since the transition to Dedalus, we have seen unrest among the teams in the form of increased...

Oct 2023
||
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Manager

Relationship, Relationship, Relationship, Relationship, Product, Product, Product, Product

Dedalus needs to focus on the continuous renewal of their technology stack, whether that is with...

Oct 2023
||
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Manager

Relationship, Relationship, Relationship, Relationship, Product, Product, Product, Product

We like that Dedalus takes a holistic approach with ORBIS. We haven't noticed any significant...

Oct 2023
||
(0)
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Manager

Relationship, Relationship, Relationship, Relationship

When it comes to keeping promises, the vendor gets around to things sooner or later.

Oct 2023
||
(0)
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CIO

Loyalty, Loyalty, Loyalty, Loyalty, Product, Product, Product, Product

With regard to the vendor's development road map, I wouldn't say they have a road map. ORBIS is...

Oct 2023
||
(0)
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CIO

Relationship, Relationship, Relationship, Relationship

The support for ORBIS is the best aspect of working with Dedalus.

Oct 2023
||
(0)
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CIO

Relationship, Relationship, Relationship, Relationship

Dedalus' license management is the worst part of working with Dedalus. Their license management...

Oct 2023
||
(0)
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Director

Value, Value, Value, Value

The situation has worsened for a few years. Legal changes to the system only occur with a paid...

Oct 2023
||
(0)
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Director

Product, Product, Product, Product

Dedalus has a good ticket system and troubleshooting process. ORBIS is not a rigid system, and it...

Oct 2023
||
(0)
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Director

Relationship, Relationship, Relationship, Relationship, Product, Product, Product, Product

From a development standpoint, minor development requirements should not be pushed to a vote among...

Oct 2023
||
(0)
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Director

Relationship, Relationship, Relationship, Relationship

ORBIS is a professional product. We like the vendors' support. The vendor's people have been more...

Oct 2023
||
(0)
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Director

Value, Value, Value, Value

ORBIS is well positioned in terms of content compared to its competitors, but it is hardly...

Oct 2023
||
(0)
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Director

Value, Value, Value, Value

The system's price or performance in terms of maintenance and interface opening costs is too high....

Oct 2023
||
(0)
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Director

Loyalty, Loyalty, Loyalty, Loyalty, Relationship, Relationship, Relationship, Relationship

Right now, Dedalus' development road map is hardly suitable for companies that have rolling...

Oct 2023
||
(0)
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CIO

Product, Product, Product, Product

We like how ORBIS gives us the possibility to create country-specific forms by ourselves.

Oct 2023
||
(0)
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CIO

Value, Value, Value, Value

Dedalus could improve their price policy in general, especially around interfaces.

Oct 2023
||
(0)
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Nurse

Product, Product, Product, Product

Compared to another EHR that we use, ORBIS is slower and more complicated. We have to click through...

Sep 2023
||
(0)
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Nurse

Relationship, Relationship, Relationship, Relationship, Product, Product, Product, Product

ORBIS is so slow and chaotic sometimes. Updates come at the wrong times, and those times are usually...

Sep 2023
||
(0)
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Nurse

Product, Product, Product, Product

Logging in to the product is slow. After typing in a password, it takes half a minute for the system...

Sep 2023
||
(0)
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Director

Product, Product, Product, Product

One of ORBIS' strengths is its ability to work with products from large organizations. The product...

Aug 2023
||
(0)
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Director

Loyalty, Loyalty, Loyalty, Loyalty, Relationship, Relationship, Relationship, Relationship, Product, Product, Product, Product

ORBIS' interoperability is lagging behind, and that is a shame. Dedalus needs to be more responsive...

Aug 2023
||
(0)
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CIO

Relationship, Relationship, Relationship, Relationship

Dedalus is doing a good job; they have been proactive in bringing forth good initiatives. For...

Jul 2023
||
(0)
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CIO

Value, Value, Value, Value

The EMR is good but expensive for the value we are getting out of it.

Jul 2023
||
(0)
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CIO

Product, Product, Product, Product

In terms of integration, the EMR is rigid, and that is a pain point for our organization.

Jul 2023
||
(0)
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CIO

Product, Product, Product, Product

ORBIS is the best system for hospitals in Germany today. ORBIS is very comprehensive and robust, and...

Jul 2023
||
(0)
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CIO

Loyalty, Loyalty, Loyalty, Loyalty, Relationship, Relationship, Relationship, Relationship, Product, Product, Product, Product

With ORBIS, we can use a lot of subsystems because ORBIS is one of the biggest players. There are a...

Apr 2023
||
(0)
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CIO

Relationship, Relationship, Relationship, Relationship, Product, Product, Product, Product

We can improve things with Dedalus, but that takes a long time. We are able to vote for some...

Apr 2023
||
(0)
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